Reported service disruptions rail - no longer in use

[ozbob]

Update ..

=================

https://translink.com.au/service-updates/133546

Beenleigh and Gold Coast line trains suspended both directions

Beenleigh and Gold Coast line trains are suspended both directions between Yeerongpilly and Kingston stations due to a track fault at Altandi. Customers can expect delays of up to 60 minutes.

Buses have started operating to transport passengers.

[ozbob]

https://translink.com.au/service-updates/133571

9.31am Cental-Ipswich train delayed 10 mins, overhead power line

The 9.31am Cental to Ipswich train has been delayed up to 10 minutes due to track congestion as a result of an earlier power line issue. This train is now due to arrive at Ipswich station at 10.38am.

^

Bit better than ' operational issue ' hey?

[Cazza]

^ At least we actually know why this time

[ozbob]

Didn't last too long ...

==================

https://translink.com.au/service-updates/133606

12.01pm Central-Ipswich train cancelled

The 12.01pm Central to Ipswich train has been cancelled due to an operational issue.

The next Central to Ipswich train will depart Central at 12.31pm.

[ozbob]

https://translink.com.au/service-updates/133596

10.59am Central-Varsity Lakes train cancelled

The 10.59am Central to Varsity Lakes train has been cancelled due to an operational issue.

The next Central to Varsity train will depart Central at 11.29am.

========================

https://translink.com.au/service-updates/133591

11.09am Shorncliffe-Central train cancelled

The next Shorncliffe to Central train will depart Shorncliffe at 11.39am.

========================

https://translink.com.au/service-updates/133601

12.39pm Shorncliffe-Central train cancelled

The 12.39pm Shorncliffe to Central train has been cancelled due to an operational issue.

The next Shorncliffe to Central train will depart Shorncliffe at 1.09pm.

========================

" We are fixing the trains, the trains are more reliable " <   

[achiruel]

I wonder how many of the above are due to sets not being in the right place because of the Altandi track fault? If that is the case, why don't they just say so? 

[ozbob]

https://twitter.com/Robert_Dow/status/875898236749271040

[ozbob]

https://translink.com.au/service-updates/133616

11.59am Central-Varsity Lakes train cancelled

The 11.59am Central to Varsity Lakes train has been cancelled Central-Yeerongpilly due to an operational issue.

The next Central to Varsity Lakes train will depart Central at 12.39pm.

[ozbob]

Another ' unhappy punter ' ...

Excuse the language ... but it shows the pain out there ..

https://twitter.com/ErSchmi/status/875894431018176513

[ozbob]

https://twitter.com/Robert_Dow/status/875904889313939456

^

https://twitter.com/Robert_Dow/status/875905649753767936

[ozbob]

https://translink.com.au/service-updates/133621

1.40pm Varsity Lakes-Central train cancelled Yeerongpilly-Central

The 1.40pm Varsity Lakes to Central train has been cancelled from Yeerongpilly to Central due to an operational issue.

The next Varsity Lakes to Central train will depart Yeerongpilly at 3.12pm.

[ozbob]

https://translink.com.au/service-updates/133626

12.52pm Central-Kippa-Ring train cancelled Bowen Hills-Kippa-Ring

The 12.52pm Central to Kippa-Ring train has been cancelled between Bowen Hills and Kippa-Ring stations due to an operational issue. The next Central to Kippa-Ring train departs Bowen Hills station at 1.26pm.

[ozbob]

https://twitter.com/Robert_Dow/status/875909718585131008

^

https://twitter.com/Robert_Dow/status/875910985994780672

[ozbob]

https://translink.com.au/service-updates/133631

2.16pm Kippa-Ring-Central train cancelled Kippa-Ring-Bowen Hills

The 2.16pm Kippa-Ring to Central train has been cancelled between Kippa-Ring and Bowen Hills stations due to an operational issue. The next Kippa-Ring to Central train departs Kippa-Ring station at 2.46pm.

[ozbob]

Erin still not ' happy ' ... 

https://twitter.com/ErSchmi/status/875884005719023616

https://twitter.com/ErSchmi/status/875906170615021568

[ozbob]

Queensland Rail / TransLink really need to lift their communications.

https://twitter.com/lucy_anthony/status/875898339300003840

If there is an issue rather than hiding behind ' operational issue ' spell it out for fuk sake.  They are their own worst enemy.

Good example from earlier in the day:

https://translink.com.au/service-updates/133571

9.31am Cental-Ipswich train delayed 10 mins, overhead power line

The 9.31am Cental to Ipswich train has been delayed up to 10 minutes due to track congestion as a result of an earlier power line issue. This train is now due to arrive at Ipswich station at 10.38am.

^

Bit better than ' operational issue ' hey?

[techblitz]

these QR issues are presenting Brisbane in a VERY bad manner to tourists. Apart from track shutdowns and delays like this on weekends....which inconveniences many tourists between bris/gold coast.....a lot of passengers are also arriving into Brisbane on the Friday and doing a shop at skygate....only to be fed into Toombul and its 30minute inbound frequency due to lacklustre differential timetabling.

[ozbob]

I hear you TB!  Meanwhile #railfail rolls on " we are fixing the trains "

=======================

1.34pm Domestic Airport-Central train cancelled

The 1.34pm Domestic Airport to Central train has been cancelled due to an operational issue.

The next Domestic Airport to Central train will depart Domestic Airport at 2.04pm.

[ozbob]

Been around 16 cancellations (ie. reported, probably more ... ) at least today already ... 

>> https://twitter.com/TransLinkSEQ

[ozbob]

https://twitter.com/brisbanetimes/status/875918501411643393

[ozbob]

Phew!  I think I need a cup of tea ..  & 

Punters out there waiting for a train ... humm along to this olde!

[bretto82]

The biggest issue is TransLink and there reasons why delays there are delays as if you look at the posts from qr and TransLink it's just a repost from tranlinks posts where qr just said that the issues at altandi are causing delays on the rest of the network

[ozbob]

It really is time this communications chronic failure is sorted,  once and for all.

1.  As soon as there is confirmation of a major delay event eg. dewirement or what ever send out messages on Twitter, Facebook and Website stating that there is a major issue at X and there will ongoing service interruptions.

2.  Ban the term ' operational issue ' in service disruptions tell it as it is.

3.  Immediate statement to media by Queensland Rail so that proactive media can be done.

==================

Sent to all outlets:

6th May 2017

' Operational issue ' does not explain the cause of delays/cancellations

Greetings,

Mr Nick Easy CEO Queensland Rail on 4BC Radio the other day indicated that he wants communications to improve.

How about TransLink and Queensland Rail  detail succinctly actual cause of delays in all cases.

The reason ' Operational issue ',  is very vague and just causes angst.

' Operational issue ' is a nice meaningless way of telling passengers they're not important enough to know the real reason behind the cancellation and/or delay.
[ https://railbotforum.org/mbs/index.php?topic=1862.msg189640#msg189640 ]

It is understood that a person struck by a train needs some care, but surely most of the other situations can be clearly spelled out?

Some suggestions:

Locomotive failure.

Train failure.

Derailment.

Sick passenger.

Sick crew.

Person struck by train.

Bridge strike.

Level crossing / boom gate strike.

Signal fault.

Track fault.

Points failure.

Telemetry fault.

Rostering problem.

Trespasser in corridor.

Police incident.

Power failure.

Vegetation on line.

Vehicle on line.

Broken rail.

Broken wheel.

And so forth ...

Thanks.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

Finally!   

https://twitter.com/QueenslandRail/status/875935780299956224

https://twitter.com/QueenslandRail/status/875935874516635648

https://twitter.com/QueenslandRail/status/875936020419592193

[verbatim9]

Must of been a serious fault to have the line closed for the rest of the working timetable today between those stations. Manual PA announcements here at Roma Street now regarding bus replacement services between Yerongpilly and Kingston.
What amazes me that line was closed down just recently on a few weekends for maintenance.

[achiruel]

I read elsewhere on social media (unofficial) that there was a train on fire at Altandi. Who knows though.

[ozbob]

https://twitter.com/brisbanetimes/status/875945295850250242

[ozbob]

@QueenslandRail how about some announcements on the platforms and in the cars to let us know what is going on... People shuffling everywhere

— heather Ciesiolka (@h_ciz) June 17, 2017

[ozbob]

[ozbob]

Couriermail --> Train delays on across southeast Queensland

DAMAGED power lines have caused commuter chaos on the Gold Coast and Beenleigh lines this afternoon.

Translink are reporting damage to overhead power lines at Altandi and Runcorn stations which has caused delays of up to an hour.

Access to Runcorn station has been closed off to the public following requests by emergency crews.

Several other services have been suspended and delayed around the southeast today including the Domestic Airport to Central, Kippa-Ring to Central, Varsity Lakes to Central, Central to Ipswich and Shorncliffe to Central.

Translink have cited "operational issues" for the reason for the cancellations.

Bus services have been put in place at affected train stations.

[ozbob]

I read elsewhere on social media (unofficial) that there was a train on fire at Altandi. Who knows though.

Haven't heard that, but I think if Queensland Rail did what Sydney Trains does when major incident, it really helps to communicate the issue and folks better understand the delays etc.  Take a quick pic and post it.

Eg.

https://twitter.com/TrainsInfo/status/841387126042292225

[Cazza]

The 4.07pm Central to Nambour train is delayed 11 minutes due to an earlier incident on the Beenleigh line.
This train is now due to arrive at Nambour station at 6.07pm.

https://translink.com.au/service-updates/133646

They are getting there!

[ozbob]

Progress of sorts, no  ' operational issue '

https://twitter.com/TransLinkSEQ/status/875997267307659265

============================

^

https://translink.com.au/service-updates/133546

Beenleigh and Gold Coast line trains suspended both directions

Beenleigh and Gold Coast line trains are suspended both directions between Yeerongpilly and Banoon stations due to overhead power line damage between Altandi and Runcorn stations.

At the request of police and emergency services, access to Runcorn station has been closed to the public.

Customers can expect delays of up to 60 minutes.

Buses have started operating to transport passengers.

Gold Coast line trains travelling inbound will stop all stations from Yeerongpilly to Park Road.

Technicians are on site.

[techblitz]

how on earth can there be 2.1km of dewirement? Someones going to have to do a please explain.....

[HappyTrainGuy]

how on earth can there be 2.1km of dewirement? Someones going to have to do a please explain.....

Cable tension.

[ozbob]

Couriermail --> Train delays across southeast Queensland

DAMAGED power lines have caused commuter chaos on the Gold Coast and Beenleigh lines this afternoon.

Translink are reporting damage to overhead power lines at Altandi and Runcorn stations which has caused delays of up to an hour.

Access to Runcorn station has been closed off to the public following requests by emergency crews.

Several other services have been suspended and delayed around the southeast today including the Domestic Airport to Central, Kippa-Ring to Central, Varsity Lakes to Central, Central to Ipswich and Shorncliffe to Central.

Translink have cited "operational issues" for the reason for the cancellations.

Bus services have been put in place at affected train stations.

Queensland Rail CEO Nick Easy said crews are currently working to repair "extensive overhead line damage" on the Beenleigh line.

"At approximately 7am this morning, overhead line equipment tripped as a train traversed a section of track on the Beenleigh line.

"The damage to the line is significant, including a dewirement across a 2.1km section of track," he said.

Mr Easy said buses have replaced trains between Kingston and Yeerongpilly stations and commuters are experiencing delays of up to an hour on this route.

"All available resources are on hand and working as quickly as possible to undertake these necessary repairs.

"We are working hard to complete the repairs through to tomorrow (Sunday 18 June)," he said.

Mr Easy said the issue has caused some service disruptions across the rest of the network, including 10 cancellations or partial cancellations on other lines.

[ozbob]

12 hours after there is some confirmation as to actual circumstance ... 

I hope QR takes this onboard ... I have forwarded this to Queensland Rail.

It really is time this communications chronic failure is sorted,  once and for all.

1.  As soon as there is confirmation of a major delay event eg. dewirement or what ever send out messages on Twitter, Facebook and Website stating that there is a major issue at X and there will ongoing service interruptions.

2.  Ban the term ' operational issue ' in service disruptions tell it as it is.

3.  Immediate statement to media by Queensland Rail so that proactive media can be done.

==================

[ozbob]

Sent to all outlets:

18th June 2017

Communications still a problem with Queensland Rail and TransLink

Good Morning,

Major disruption to the SEQ rail network with a significant dewirement on the Gold Coast/Beenleigh line yesterday.

Dewirements happen from time to time on any overhead traction system.  We do however have ongoing concerns however with the communications from TransLink and Queensland Rail yesterday

It was many hours before the travelling public could grasp the significance of the dewirement.  TransLink issuing service disruptions with ' operational reason ' as the cause is frankly, frustrating, and misleading.

These things should be standard policy from here:

1.  As soon as there is confirmation of a major delay event e.g. dewirement or what ever, send out messages on Twitter, Facebook and Websites stating that there is a major issue at X, a brief but accurate description, and there will be ongoing service interruptions. Replacement transport arranged etc.

2.  Ban the term ' operational issue ' in any service disruptions tell it as it is.

' Operational issue ' is a meaningless way of telling passengers they're not important enough to know the real reason behind the cancellation and/or delay.

3. Immediate statement to media by Queensland Rail so that proactive media can be done. Rather than reactive as is now the usual case.

Best wishes,
Robert

Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ Attached: https://railbotforum.org/mbs/index.php?topic=1862.msg192084#msg192084 ]

[ozbob]

https://twitter.com/Robert_Dow/status/876123220973244417

^

https://twitter.com/Robert_Dow/status/876123935565205505

[ozbob]

https://translink.com.au/service-updates/133546

Beenleigh and Gold Coast line trains suspended both directions

Beenleigh and Gold Coast line trains are suspended both directions between Banoon and Kingston stations due to overhead power line damage between Altandi and Runcorn stations.

At the request of police and emergency services, access to Runcorn station has been closed to the public.

Customers can expect delays of up to 60 minutes.

Buses have started operating to transport passengers.

Gold Coast line trains travelling inbound will stop all stations from Yeerongpilly to Park Road.

Technicians are on site and will work through the night to restore services, however it is expected buses will continue to replace trains tomorrow morning.