Go Card showing someone elses transactions

[crouchg]

I checked my transactions on the fare machine this morning and I have some one elses transactions showing on my go card.

I don't know if I can trust the balance, I am still waiting for credits, and now it all look up the shot.

When will this work or when will it be canned, compensation for waisted taxpayers money claimed from Cubic and send the yanks back to America with their smart card that ain't to smart?

[ozbob]

Hope these things get sorted out!

Please let us know how it goes crouchg.



Cheers
Ozbob

[bladesplace]

At least you've gotten your Go Card.

I still have a pilot card - I rang in December as to why mine hadn't been replaced, and they sent me a replacement.

Three weeks later, guess what? Still no Go Card. If TL can't even mail a card to you, it says volumes about their ability to even attempt to run a complicated public transport system.

What really annoys me is I don't get any user discount on my pilot card at all - the 30% discount we got during the official phrase has long gone and pilot cards are incompatible with the frequent users scheme. Of course, the "FU" scheme (and yes, I really do believe they came up with that acronym on purpose) is a load of nonsense, but it's better than a kick in the face.

How hard can it be?

Cheers

Blade

[ozbob]

FU!

LOL   thanks for pointing that out Blade 

[bladesplace]

Oh wait, it gets worse.

On Monday, while trying to exit an inbound 555 in the city, the readers were all out of service because the driver had already changed the route on the console. When I asked him for a 'manual off-stop procedurei - which is what pilot participants were informed to ask the driver when this occured - and his response was to back the bus up. In Elizabeth Street in traffic!! I told him exactly what had happened, and got a hostile look, so I thought I'd just accept the $3.00 fine and ring TL later to get it fixed.

I've had to do that quite often in the participant stage. Faulty equipment and vandalised equipment at rail stations (Beerburrum is appalling), and clueless drivers has resulted in this. It's usually quick and painless, but  I got a rude shock.

TL will no longer fix these types of mistakes for you!

You've got to put in a complaint with the Smart Card section!

I gave up when I was told this. I'm a doctor and I just don't have the time to deal with this obscene load of nonsense. I'm sure they're breaking the law with this policy.

Cheers

Blade

[ozbob]

Thanks for your comments Blade.  Any new system will have some teething problems but this has moved to the removal of wisdom teeth under a GA stage and more ...

Lets hope communication improves, or there will be a lot of irate commuters around.

[Otto]

Oh wait, it gets worse.

On Monday, while trying to exit an inbound 555 in the city, the readers were all out of service because the driver had already changed the route on the console. When I asked him for a 'manual off-stop procedurei - which is what pilot participants were informed to ask the driver when this occured - and his response was to back the bus up. In Elizabeth Street in traffic!! I told him exactly what had happened, and got a hostile look, so I thought I'd just accept the $3.00 fine and ring TL later to get it fixed.

Cheers

Blade

You certainly have good cause for a complaint.. Drivers have been told during their smart card training to ensure trips are not changed/ended on their consoles untill all passengers have disembarked. You have now seen the result when this proceedure is not completed as required.

[bladesplace]

The problem with that Otto is that it's so darn difficult to put a complaint in - TL's call centre staff cannot see the transactions on your SC account until the next day. And plus to even get a refund you have to put in a complaint which not only wastes a lot of time, but usually never gets resolved in the first place (yes, I'm speaking from experience).

At the end of the day, it was $3. In the past, I'd complain just on the matter of principle (particularly when I was a student), but I just can't be bothered over that small amount.

I daresay this TL are banking on this type of attitude from the public as a generator of additional revenue.

Cheers

Blade