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Author Topic: RAIL Back On Track 2013 Public transport passenger survey  (Read 4612 times)

Offline ozbob

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RAIL Back On Track 2013 Public transport passenger survey
« on: October 19, 2013, 09:18:33 AM »
To complete survey click --> here!

=====================

Media release 19th October 2013



RAIL Back On Track 2013 Public transport passenger survey

RAIL Back On Track a web based community support group for rail and public transport and an advocate for public transport passengers, is conducting a survey of how public transport passengers rate our public transport in south-east Queensland.  Everyone who travels on public transport in south-east Queensland is invited to participate.

Since RAIL Back On Track formed in 2006 we conducted our own annual member surveys on how members rate public transport.  Since 2011 we have opened our survey up to the public.

The survey is web based and all public transport passengers on the TransLink network in south-east Queensland are welcome to complete it.  The survey is anonymous and quick to complete.

The information from this survey will be used to acknowledge the gains and inform our ongoing efforts for improvements as needed.

Results of the survey, including comments, will be published promptly on the RAIL Back On Track discussion forum after the survey closes on the 1st December 2013.

On behalf of our members we extend an invitation to all public transport passengers to drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements.

The survey can be accessed directly here http://railbotforum.org/lime/index.php/342895/lang-en or simply follow the links from http://backontrack.org

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org
« Last Edit: October 19, 2013, 09:41:54 AM by ozbob »
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Offline Set in train

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #1 on: October 19, 2013, 01:30:12 PM »
Loved completing the survey, have e-mailed all who live/visit the Translink area in my address book to complete it themselves.

Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #2 on: October 19, 2013, 01:36:04 PM »
Loved completing the survey, have e-mailed all who live/visit the Translink area in my address book to complete it themselves.

Thanks!
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Offline Fares_Fair

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #3 on: October 19, 2013, 06:39:50 PM »
Done, though I think my extra information at the end may remove any chance of anonymity  :o   :-t
Regards,
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #4 on: October 20, 2013, 04:24:42 AM »
Done, though I think my extra information at the end may remove any chance of anonymity  :o   :-t

 :)  Thanks ..

Spread the word please folks! 
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Offline Derwan

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #5 on: October 20, 2013, 03:21:02 PM »
Here's a short link if people wanna use it:  http://4nd.de/17Bn89p

Or just create your own at http://bit.ly
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Offline Golliwog

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #6 on: October 21, 2013, 10:46:46 PM »
Perhaps a further question for the modes of transport that people say they don't use would be a "Why don't you use bus/rail/ferry?" Allow for both standard answers "Don't live near a station, doesn't go to where I want, too poor a service to be deemed usable, etc" as well as a free text box.
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #7 on: October 22, 2013, 03:14:01 AM »
There is a free comment box as part of the survey.

Have not changed the format deliberately as I want a series for the past 3 years.

2014 though is looking as a year of change and so will the survey ..

Thanks.  Please pass on the link to your contacts one and all.
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #8 on: November 01, 2013, 03:29:10 AM »
Sent to all outlets:

1st November 2013

Letter to the Editor

RAIL Back On Track 2013 Public transport passenger survey open!

Dear Editor,

RAIL Back On Track a web based community support group for rail and public transport and an advocate for public transport passengers, is conducting a survey of how public transport passengers rate our public transport in south-east Queensland.  Everyone who travels on public transport in south-east Queensland is invited to participate.

Since RAIL Back On Track formed in 2006 we conducted our own annual member surveys on how members rate public transport.  Since 2011 we have opened our survey up to the public.

The survey is web based and all public transport passengers on the TransLink network in south-east Queensland are welcome to complete it.  The survey is anonymous and quick to complete.

The information from this survey will be used to acknowledge the gains and inform our ongoing efforts for improvements as needed.

Results of the survey, including comments, will be published promptly on the RAIL Back On Track discussion forum after the survey closes on the 1st December 2013.

On behalf of our members we extend an invitation to all public transport passengers to drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements.

The survey can be accessed by following the link from http://backontrack.org

Sincerely yours,

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #9 on: November 30, 2013, 09:18:24 AM »
Survey is closed. Thanks for participating!

For those interested survey data file.  Will have a detailed look at it later.

Click --> here!
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #10 on: November 30, 2013, 11:04:00 AM »
Survey Summary Document --> here!

Additional comments from survey participants --> here!
« Last Edit: November 30, 2013, 11:37:06 AM by ozbob »
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #11 on: November 30, 2013, 11:53:29 AM »
Media release 1st December 2013



SEQ: RAIL Back On Track's 2013 Public Transport Passenger Survey results now available!

Fare affordability bombshell!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we again opened up our survey up to the public! There were 183  responses to our survey!"

"The survey was web based and all public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

There are two key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement. Despite the introduction of free travel after 10 journeys early in 2012, followed by the introduction of free travel after nine journeys mid 2012, affordability has further worsened. 88% of survey respondents rated go card fares as expensive / extremely expensive. Further fare increases as planned from January 2014 are just going to worsen affordability and drive people way from public transport.  It is time for a complete review of fares.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement.

References:

1. http://railbotforum.org/mbs/index.php?topic=10297.msg135663#msg135663

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

All 2013 survey data and summaries can be viewed here --> http://railbotforum.org/mbs/index.php?topic=10297.msg135659#msg135659
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #12 on: December 01, 2013, 04:07:54 AM »
2011 Survey  http://railbotforum.org/mbs/index.php?topic=7144.0

How would you rate go card fares?
Answer
Count Percentage
Extremely expensive 146 26.9
Expensive 207 38.1
Fair fare price 85 15.7
Bit too cheap 101 18.6
Too cheap 4 0.7

2012 Survey  http://railbotforum.org/mbs/index.php?topic=9243.0

How would you rate go card fares?
Answer
Count Percentage
Extremely expensive 91 31.6
Expensive 109 37.9
Fair fare price 32 11.1
Bit too cheap 3 1.0
Too cheap 53 18.4

2013 Survey http://railbotforum.org/mbs/index.php?topic=10297.msg135659#msg135659

How would you rate go card fares?
Answer
Count Percentage
Extremely expensive 52 38.0
Expensive 69 50.4
Fair fare price 16 11.7
Bit too cheap 0 0
Too cheap 0 0


Fares extremely expensive / expensive

2011  65%

2012  69.5%

2013  88.4%


the downward spiral fare non-affordability ...
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Offline ozbob

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Re: RAIL Back On Track 2013 Public transport passenger survey
« Reply #13 on: December 01, 2013, 04:13:20 AM »
Sent to all outlets:

1st December 2013

Re: Fare affordability bombshell!

Greetings,

To further demonstrate how fares on public transport in SEQ have failed.  Look at the go card fare affordability data for years 2011, 2012, 2013 ( http://railbotforum.org/mbs/index.php?topic=10297.msg135680#msg135680 ) .  There is a marked increase in the fare measure of extremely expensive and expensive.  It really is time to halt the planned increase of 7.5% for 2014 and sort out a new fare system.  The present one is a gross failure

Fares extremely expensive / expensive

2011  65%

2012  69.5%

2013  88.4%

^ the downward spiral fare non-affordability ...

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org


Media release 1st December 2013



SEQ: RAIL Back On Track's 2013 Public Transport Passenger Survey results now available!

Fare affordability bombshell!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we again opened up our survey up to the public! There were 183  responses to our survey!"

"The survey was web based and all public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

There are two key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement. Despite the introduction of free travel after 10 journeys early in 2012, followed by the introduction of free travel after nine journeys mid 2012, affordability has further worsened. 88% of survey respondents rated go card fares as expensive / extremely expensive. Further fare increases as planned from January 2014 are just going to worsen affordability and drive people way from public transport.  It is time for a complete review of fares.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement.

References:

1. http://railbotforum.org/mbs/index.php?topic=10297.msg135663#msg135663

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

All 2013 survey data and summaries can be viewed here --> http://railbotforum.org/mbs/index.php?topic=10297.msg135659#msg135659
Half baked projects, have long term consequences ...
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