2011 RAIL Back On Track Public Transport Passenger survey Results

[ozbob]

Media release 17th December 2011

SEQ: RAIL Back On Track's 2011 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we  opened up our survey up to the public! There were  579 responses to our survey!"

"The survey was web based and all public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

"There are three key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement.

3.  The on time performance of rail as reported by the public is much better than bus.  This is opposite to the data that is published in the TransLink Tracker (2).  A railway runs in its own closed corridors, free from road traffic congestion and bus-jam on the busways.  It stretches credibility to report bus on time performance as being better than a rail system.  It is clearly not according to the survey results."

References:

1. http://railbotforum.org/mbs/index.php?topic=7144.0

2. http://translink.com.au/about-translink/reporting-and-publications/annual-and-quarterly-reports

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

RAIL Back On Track 2011 Public Transport Survey Result Summary click --> here!  PDF 121KB

RAIL Back On Track 2011 Public Transport Survey Comments (question 18 of survey),  55% of those who participated in the survey made an additional comment/s.
Click --> here! PDF 395 KB

[ozbob]

From the Queensland Times 30th November 2011 page 10

Commuters have their say on public transport



Thanks Queensland Times ...

[ozbob]

From the Brisbane mX 30th November 2011 page 2

Keep track of progress



Thanks mX!

[ozbob]

612 ABC Brisbane

Public Transport survey

14 December 2011 , 9:57 AM by Anne Debert

How do you feel about your public transport?  Robert Dow from Rail Back on Track wants to hear from you via his survey backontrack.org

--> http://blogs.abc.net.au/queensland/2011/12/public-transport-survey-.html?site=brisbane&program=612_breakfast

[ozbob]

From the Queensland Times 17th December 2011 page 16

Commuters slam cost

[ozbob]

RAIL Back On Track 2011 Public Transport Survey Result Summary click --> here!  PDF 121KB

RAIL Back On Track 2011 Public Transport Survey Comments (question 18 of survey),  55% of those who participated in the survey made an additional comment/s.
Click --> here! PDF 395 KB

========================

Media release 17th December 2011

SEQ: RAIL Back On Track's 2011 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we  opened up our survey up to the public! There were  579 responses to our survey!"

"The survey was web based and all public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

"There are three key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement.

3.  The on time performance of rail as reported by the public is much better than bus.  This is opposite to the data that is published in the TransLink Tracker (2).  A railway runs in its own closed corridors, free from road traffic congestion and bus-jam on the busways.  It stretches credibility to report bus on time performance as being better than a rail system.  It is clearly not according to the survey results."

References:

1. http://railbotforum.org/mbs/index.php?topic=7144.0

2. http://translink.com.au/about-translink/reporting-and-publications/annual-and-quarterly-reports

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

RAIL Back On Track 2011 Public Transport Survey Result Summary click --> here!  PDF 121KB

RAIL Back On Track 2011 Public Transport Survey Comments (question 18 of survey),  55% of those who participated in the survey made an additional comment/s.
Click --> here! PDF 395 KB

[Fares_Fair]

I have gone through all of the added comments and counted all the one's that directly mention or include the Caboolture/Sunshine Coast lines.
There are 52 of them out of the possible 314.

That's 16.56%

Regards,
Fares_Fair.

[Stillwater]

Significance?  People of have more to complain about on the Caboolture/Sunny Coast Line?  Are there one or two common reasons for complaint?

[ozbob]

Significance?  People of have more to complain about on the Caboolture/Sunny Coast Line?  Are there one or two common reasons for complaint?

See --> http://railbotforum.org/mbs/index.php?topic=7291.0

[ozbob]

Twitter

mXBrisbane mXBrisbane
Public transport is too expensive, commuters say. We've got the results from the Rail Back On Track survey in @mXBrisbane today.
2 hours ago

=============

[dwb]

Significance?  People of have more to complain about on the Caboolture/Sunny Coast Line?  Are there one or two common reasons for complaint?

Or simply that the sample was overloaded with Sunshine Coast line people...

Or dare I suggest that FF may have lodged more than one survey response?

[ozbob]

Significance?  People of have more to complain about on the Caboolture/Sunny Coast Line?  Are there one or two common reasons for complaint?

Or simply that the sample was overloaded with Sunshine Coast line people...

Or dare I suggest that FF may have lodged more than one survey response?

Overall about 10% of the respondents appear to be concerned with Sunshine Coast issues.   No surprise that as it is an under-performing line, and as such these individuals are well motivated to comment.  Same deal with Rosewood, although quantum smaller.  As to the other assertion, there is no evidence of that.

[#Metro]

I'm pretty sure I even read stuff about Doomben line in there too.

[ozbob]

I'm pretty sure I even read stuff about Doomben line in there too.

Yes, good!

[Arnz]

Significance?  People of have more to complain about on the Caboolture/Sunny Coast Line?  Are there one or two common reasons for complaint?

Or simply that the sample was overloaded with Sunshine Coast line people...

Or dare I suggest that FF may have lodged more than one survey response?

10% of people in that sample commenting exclusively on Sunshine Coast issues is hardly 'overloaded'.

[Fares_Fair]

Article: That's not fare
mX Brisbane, Front Page.
Monday 19 December, 2011
by Cayla Dengate

[ozbob]

Thanks Fares_Fair.  Good yarn ...

Thanks  mX!

[Fares_Fair]

Article: That's not fare
mX Brisbane, Front Page.
Monday 19 December, 2011
by Cayla Dengate

JPEG format and rotated.

[Fares_Fair]

I'm pretty sure I even read stuff about Doomben line in there too.

Hello TT,

Yes there were pleny of other line comments in amongst the remaining 262.
I took the time to collate the responses (comments) that pertained to the Sunshine Coast/Caboolture line.
Personally, I thought that 1 in 6 (16.56%) was just statistically average.

EDIT:
Further one would expect more comments where there are larger issues festering ...
An approx. 10% of surveyed people putting out 16% of comments speaks for itself.


Regards,
Fares_Fair.

[#Metro]

Article: That's not fare
mX Brisbane, Front Page.
Monday 19 December, 2011
by Cayla Dengate

JPEG format and rotated.

A bit disappointing how they chose to bang on about fares (waa!!) and didn't really bother about service frequency (the absolute foundation of decent PT).

[Fares_Fair]

Came 4th to Caboolture/Sunshine Coast commuters due to bigger fish to fry perhaps.

1. Express services need to return to reduce journey lengths, longer train times a disincentive:    22 comments  21.15%
2. Fares or Go card too expensive, and return of weekly, monthly, yearly tickets:                      21 comments  20.19%
3. Poor rail comfort, including air conditioning, carriage layout, bag racks, lack of seating etc.      19 comments  18.27%
4. Frequency or lack thereof of trains:                                                                            10 comments   9.62%

Regards,
Fares_Fair.

[Stillwater]

SC commuters know all too well they can't do anything about frequency, due to the limitations of the single-track.  The only way to increase frequency is to give them more BUSES, which take 50 per cent longer to make the journey between Caboolture and Nambour.  What the survey finds is that they want to work the network harder to give them the fastest journey to and from home.  After all, that is what was promised during the timetable consultation, but the people of the SC know better than most the value of a politician's promise.

[Fares_Fair]

Yes SW, spot on.

I will be very interested to see what the Gold Coast commuter gleans out of the next round of timetable changes.
Sunshine Coast journeys became 10% longer (10 minutes) as a result of the changes.

Regards,
Fares_Fair.

e.g. Former then current:
6:37am Plmwds to 8:16am Central = 99min's.
6:23am Plmwds to 8:12am Central = 109min's.