Public transport performance data - discussions etc

[ozbob]

http://translink.com.au/about-translink/reporting-and-publications/patronage-and-customer-satisfaction

... Over time, we'll be adding more information to this page as part of our commitment to open and transparent performance reporting.

Now available.

Affordability still a major issue ..

[ozbob]

Sent to all outlets:

28th November 2012

Re: Public transport performance data

Greetings,

Affordability still the stand out issue for Q1 2012/13.  Will only worsen with further fare increases,

Need to do more.  Time for a fare review.  See --> http://railbotforum.org/mbs/index.php?topic=9120.0

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org

[somebody]

For the period 2 July 2012 to 30 Sep 2012, patronage = 46,929,430

1/7/2012 was a Sunday, so wouldn't have made a huge difference.

For comparison Qtr to 30 Sep 2011 = 46.5 million & Qtr to 30 Sep 2010 = 46.9 million.

I'd say that 9 then free has had a small positive impact.

[ozbob]

Free trips are running around 200,000 a week ...  just converting the 10th journey to free in the main I expect plus those who 'zone' ...  so net loss?

200,000 x 12 = 2.4 million

Not really working that well is it?

[somebody]

so net loss?

Of paid trips?  For sure!

[ozbob]

If it was really working well you would reasonably expect the paid trips to increase and the free on top of that.

It is the price resistance issue for those not getting to nine journeys.  They are not bothering ..

[SurfRail]

If they are losing the revenue anyway they should just shell out for cheaper fares for everybody, and over time watch it translate into greater patronage than the current mess.

Utter madness.

[ozbob]

If they are losing the revenue anyway they should just shell out for cheaper fares for everybody, and over time watch it translate into greater patronage than the current mess.

Utter madness.

Yep +1

[somebody]

If they are losing the revenue anyway

There is no evidence they are losing revenue as against the previous corresponding quarter.

[ozbob]

Not yet, but paid trips have decreased in real terms ... probably more  than the 15% increase quantum ...

[ozbob]

Reliability and frequency of bus is worst of the three modes by a long shot.

The spin that is churned out about how affordability will be improved by further fare increases is rather hollow, as is the bus OTP garbage ...

[HappyTrainGuy]

Comfort for buses scored better than trains... oh please 

[Gazza]

^I guess people stand for longer on trains than buses?

[somebody]

Comfort for buses scored better than trains... oh please 

Satisfaction with comfort.

[ozbob]

Sent to all outlets:

29th November 2012

Public transport performance data confirms the fare fail ...

Greetings,

Minister for Transport and Main Roads Mr Emerson is to be congratulated for the first phase of the release of Public Transport Performance Data.

Something we have long lobbied for.

The data does confirm however that the major issue is fare affordability, and this in turn is leading to a patronage decrease in paid trips.  If the nine and then free was actually working you would reasonably expect an increase in paid trips.  Not happening.  See --> http://railbotforum.org/mbs/index.php?topic=9305.0

Many concerned citizens have signed our petition calling for a review of fares on the TransLink south-east Queensland system.  Obviously this is a major issue, supported by much feedback.

The petition is here --> http://www.gopetition.com/petitions/fare-review-for-translink-south-east-queensland-now.html

If you could continue to promote this petition this may assist in the turning the corner of fare mediocrity, inequitable fare price table and fare-box leakage.

To summarise why a fare review is needed, some tweets:

Twitter

Robert Dow ‏@Robert_Dow

So much wrong with fares, Seniors, Families, Health Card card holders, fare box leakage, extreme fare costs @scottemersonmp @TransLinkSEQ

=================

Twitter

Robert Dow ‏@Robert_Dow

Health care cards and concession fares around the nation --> http://railbotforum.org/mbs/index.php?topic=9124.0 ... @scottemersonmp @TransLinkSEQ

=================

Robert Dow ‏@Robert_Dow

Current family/groups tickets in state capitals --> http://railbotforum.org/mbs/index.php?topic=9123.0 ... @scottemersonmp @TransLinkSEQ

=================

Robert Dow ‏@Robert_Dow

Current Senior fares in state capitals --> http://railbotforum.org/mbs/index.php?topic=9122.0 ... @scottemersonmp @TransLinkSEQ

==================

Thanks,

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[somebody]

Not yet, but paid trips have decreased in real terms ... probably more  than the 15% increase quantum ...

I would say that the evidence infers that paid trips have decreased by around 8%.  Give or take.

If it was really working well you would reasonably expect the paid trips to increase and the free on top of that.

I don't think anyone else was expecting that.  Nor do I think it's a reasonable expectation.

[ozbob]

I think it is.  The carrot is there, but the carrot is just too expensive for many to get too ...

Anyway, clearly a failure ...

[Golliwog]

If it was really working well you would reasonably expect the paid trips to increase and the free on top of that.

I don't think anyone else was expecting that.  Nor do I think it's a reasonable expectation.

I was expecting that to be the outcome of the fare structure. It should be the target of any fare structure to increase patronage/profits. If you can achieve the same profitability (or lack thereof, as is the case here) by having lower fares in general, but higher patronage, then that should be where we shift to from here.

[ozbob]

http://translink.com.au/about-translink/reporting-and-publications/patronage-and-customer-satisfaction

Been updated with October to December (Quarter 2) 2012-13

Affordability still unsatisfactory ...

[ozbob]

From the Brisbane mX 22nd February 2013 page 2

PT not showered with much praise

[ozbob]

Affordability 

==========

http://translink.com.au/about-translink/reporting-and-publications/patronage-and-customer-satisfaction

January 2013
KPI    Bus    Train    Ferry
Safety and security    80    73    89
Reliability and frequency    65    71    82
Comfort    73    67    82
Ease of use    77    77    84
Ease of use of go card (sub-index out of 100)    78    76    79
Proximity    73    71    80
Efficiency    68    68    78
Information    65    69    76
Accessibility    80    77    88
Staff    77    78    88
Affordability    52    48    54
Overall service    69    68    79

[somebody]

I particularly like how the weekly data has not been provided retrospectively and the quarterly data is no longer provided, making it harder to make comparisons.  Although it looks like fare increases are really biting hard.