17 Dec 2011: SEQ: RAIL Back On Track's 2011 Public Transport Passenger Survey ..

[ozbob]

Media release 17th December 2011

SEQ: RAIL Back On Track's 2011 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we  opened up our survey up to the public! There were  579 responses to our survey!"

"The survey was web based and all public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

"There are three key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement.

3.  The on time performance of rail as reported by the public is much better than bus.  This is opposite to the data that is published in the TransLink Tracker (2).  A railway runs in its own closed corridors, free from road traffic congestion and bus-jam on the busways.  It stretches credibility to report bus on time performance as being better than a rail system.  It is clearly not according to the survey results."

References:

1. http://railbotforum.org/mbs/index.php?topic=7144.0

2. http://translink.com.au/about-translink/reporting-and-publications/annual-and-quarterly-reports

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

RAIL Back On Track 2011 Public Transport Survey Result Summary click --> here!  PDF 121KB

RAIL Back On Track 2011 Public Transport Survey Comments (question 18 of survey),  55% of those who participated in the survey made an additional comment/s.
Click --> here! PDF 395 KB

[ozbob]

Discussion thread --> http://railbotforum.org/mbs/index.php?topic=7144.0