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Author Topic: 9 Nov 2012: SEQ: Go card - call for auto-adjustment of fixed fares  (Read 2147 times)

Online ozbob

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Media release 9th November 2012

SEQ: Go card - call for auto-adjustment of fixed fares

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has called for the automatic adjustment of fixed fares on the go card where it is clear it is a system fault or when a user occasionally forgets to touch off.

Robert Dow, Spokesman for RAIL Back On Track said:

"The latest TransLink Tracker indicates that fixed fares are occurring at 2.1% of all trips and the adjustment rate is only 11 per 10,000 trips which is equivalent to 0.11%.  This means that only 1 in 19 fixed fares is actually being adjusted (1).  The low adjustment rate may reflect some fare evasion, but more importantly the time it can take for many to seek adjustments.  In  other cases users may not actually be aware that they have received fixed fare penalties unless they actively check their go card histories regularly."

"London's Oyster card, a close 'cousin' of the go card has a facility whereby Oyster card customers who clearly forget to touch off, a refund of the difference between the penalty fare (fixed fare) and actual fare is refunded automatically (2)."
 
"In view of the high number of fixed fares that are not adjusted on the go card system TransLink should consider introducing such a facility on the go card.  This will in turn give users more confidence in the go card system. This facility would also be important if the quantum of fixed fares is increased (3)."

References:

1. http://translink.com.au/resources/about-translink/reporting-and-publications/2011-12-quarterly-report-apr-to-jun.pdf

2. New system helps Oyster customers pay right fare http://www.tfl.gov.uk/corporate/media/newscentre/metro/20976.aspx

3. http://translink.com.au/tickets-and-fares/go-card/fixed-fare

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org
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Online ozbob

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Re: 9 Nov 2012: SEQ: Go card - call for auto-adjustment of fixed fares
« Reply #1 on: November 09, 2012, 09:26:37 AM »
Discussion thread --> http://railbotforum.org/mbs/index.php?topic=6690.msg112234#msg112234
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Re: 9 Nov 2012: SEQ: Go card - call for auto-adjustment of fixed fares
« Reply #2 on: January 30, 2013, 07:24:18 AM »
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30th January 2013

Go card adjustments

Greetings,

Good and welcome move by TransLink to implement system wide fare adjustments for go card in light of the issues of late.

http://jp.translink.com.au/travel-information/service-updates/details/1359437183

Quote
go card fare adjustments

Last updated: 3.36pm Tuesday 29 January 2013

We’re aware customers are having issues with go card due to problems with ticketing equipment following extreme weather, flooding and power loss.

Please touch on and touch off where possible.

In the meantime, we’re working on a system-wide adjustment of go card balances for all customers who were unable to touch on and off correctly at train stations over the long weekend and continue to experience issues today. This will take a couple of days to process and your balance will be automatically adjusted when you touch on after Friday 1 February, weather permitting. If you believe you still require fare adjustment after Friday, please request an adjustment online or call us on 13 12 30 sometime next week. You have 8 weeks to request a fare adjustment from the date of travel.

We appreciate your patience and understanding.

However, it does highlight the broader issue of people receiving fixed fares.  We again call for a regular auto-adjustment of go card fixed fares.

Best wishes
Robert

========================

Media release 9th November 2012 re-released 30th January 2013

SEQ: Go card - call for auto-adjustment of fixed fares

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has called for the automatic adjustment of fixed fares on the go card where it is clear it is a system fault or when a user occasionally forgets to touch off.

Robert Dow, Spokesman for RAIL Back On Track said:

"The latest TransLink Tracker indicates that fixed fares are occurring at 2.1% of all trips and the adjustment rate is only 11 per 10,000 trips which is equivalent to 0.11%.  This means that only 1 in 19 fixed fares is actually being adjusted (1).  The low adjustment rate may reflect some fare evasion, but more importantly the time it can take for many to seek adjustments.  In  other cases users may not actually be aware that they have received fixed fare penalties unless they actively check their go card histories regularly."

"London's Oyster card, a close 'cousin' of the go card has a facility whereby Oyster card customers who clearly forget to touch off, a refund of the difference between the penalty fare (fixed fare) and actual fare is refunded automatically (2)."
 
"In view of the high number of fixed fares that are not adjusted on the go card system TransLink should consider introducing such a facility on the go card.  This will in turn give users more confidence in the go card system. This facility would also be important if the quantum of fixed fares is increased (3)."

References:

1. http://translink.com.au/resources/about-translink/reporting-and-publications/2011-12-quarterly-report-apr-to-jun.pdf

2. New system helps Oyster customers pay right fare http://www.tfl.gov.uk/corporate/media/newscentre/metro/20976.aspx

3. http://translink.com.au/tickets-and-fares/go-card/fixed-fare

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org
Half baked projects, have long term consequences ...
Bobs Blog  Instagram   Facebook  @ozbob13@mastodon.social

Online ozbob

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Re: 9 Nov 2012: SEQ: Go card - call for auto-adjustment of fixed fares
« Reply #3 on: April 13, 2013, 03:12:23 AM »
Sent to all outlets:

13th April 2013

SEQ: Go card - call for auto-adjustment of fixed fares

Greetings,

Finally some positive moves to improve the functionality of the go card by expanding top up options [ http://railbotforum.org/mbs/index.php?topic=9838.0 ]. Something we have been suggesting for years, but apparently constrained by poor contract arrangements.

It appears the first contract period for the go card is coming to a close so the time is right for further improvements.  The present software limitations with the go card should also be addressed. High costs to make changes to the fare base and other conditions of use have further compromised the fare system in our opinion.  Time to sort out the fare system once and for all.  A fare review is underway, but other conditions of use of the go card should be improved.

One of these is the somewhat tedious arrangement of go card users having to chase up incorrect fixed fares.  London's Oyster Card has a system capability of routine  automatic fixed fare adjustments, this should be implemented on our go card system. Making these improvements will set the stage for maximum uptake and removal of high-cost rip-off paper single tickets, a move originally planned for 2010, but delayed no doubt in part due to the poor contract and costs associated with making go card changes.

It is not rocket science in other public transport jurisdictions, only in Queensland ....

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org



Media release 9th November 2012

SEQ: Go card - call for auto-adjustment of fixed fares

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has called for the automatic adjustment of fixed fares on the go card where it is clear it is a system fault or when a user occasionally forgets to touch off.

Robert Dow, Spokesman for RAIL Back On Track said:

"The latest TransLink Tracker indicates that fixed fares are occurring at 2.1% of all trips and the adjustment rate is only 11 per 10,000 trips which is equivalent to 0.11%.  This means that only 1 in 19 fixed fares is actually being adjusted (1).  The low adjustment rate may reflect some fare evasion, but more importantly the time it can take for many to seek adjustments.  In  other cases users may not actually be aware that they have received fixed fare penalties unless they actively check their go card histories regularly."

"London's Oyster card, a close 'cousin' of the go card has a facility whereby Oyster card customers who clearly forget to touch off, a refund of the difference between the penalty fare (fixed fare) and actual fare is refunded automatically (2)."
 
"In view of the high number of fixed fares that are not adjusted on the go card system TransLink should consider introducing such a facility on the go card.  This will in turn give users more confidence in the go card system. This facility would also be important if the quantum of fixed fares is increased (3)."

References:

1. http://translink.com.au/resources/about-translink/reporting-and-publications/2011-12-quarterly-report-apr-to-jun.pdf

2. New system helps Oyster customers pay right fare http://www.tfl.gov.uk/corporate/media/newscentre/metro/20976.aspx

3. http://translink.com.au/tickets-and-fares/go-card/fixed-fare

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org
Half baked projects, have long term consequences ...
Bobs Blog  Instagram   Facebook  @ozbob13@mastodon.social

 

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