The Australian Business Award for Service Excellence - Queensland Rail

[ozbob]

The Australian Business Award for Service Excellence in its industry classification for 2012.

http://www.businessawards.com.au/winners/2012/Service-Excellence/Queensland-Rail.php

Queensland Rail

The Australian Business Awards is delighted to recognise Queensland Rail as recipients of The Australian Business Award for Service Excellence in its industry classification for 2012.

Queensland Rail is Australia's largest rail and transport enterprise and plays a major role in Queensland's economy - providing the backbone for economic, social and regional development and growth across the state. Queensland Rail is an integrated rail passenger transport and rail infrastructure business servicing the passenger, tourism, resources and freight customer markets. The business is structured to provide value to its customers through four specialist business functions - Network, Rail Operations, Customer and Project Delivery.

At Queensland Rail, customers are a priority. Without customers, there is no business. Queensland Rail makes it its business to ensure customers are central to everything it does. Annually there are more than 260,000 scheduled services providing commuter services for the South East Queensland, connecting the regions of the state, and taking domestic and international tourists to some of Queensland's world famous locations. Customers' needs are wide and varied, so Queensland Rail actively encourages feedback to help understand what is important to them. The company strives to set new standards of excellence in customer service with a vision to be "the heartbeat of our growing state".  The fundamental purpose of the organisation and the value it creates for shareholders and stakeholders is through the delivery of a safe, customer focused and efficient railway.

The Australian Business Awards congratulate Queensland Rail for its success in the category of Service Excellence in 2012.

[BrizCommuter]

The Australian Business Award for Service Excellence in its industry classification for 2012.

http://www.businessawards.com.au/winners/2012/Service-Excellence/Queensland-Rail.php

Queensland Rail

The Australian Business Awards is delighted to recognise Queensland Rail as recipients of The Australian Business Award for Service Excellence in its industry classification for 2012.

Queensland Rail is Australia's largest rail and transport enterprise and plays a major role in Queensland's economy - providing the backbone for economic, social and regional development and growth across the state. Queensland Rail is an integrated rail passenger transport and rail infrastructure business servicing the passenger, tourism, resources and freight customer markets. The business is structured to provide value to its customers through four specialist business functions - Network, Rail Operations, Customer and Project Delivery.

At Queensland Rail, customers are a priority. Without customers, there is no business. Queensland Rail makes it its business to ensure customers are central to everything it does. Annually there are more than 260,000 scheduled services providing commuter services for the South East Queensland, connecting the regions of the state, and taking domestic and international tourists to some of Queensland's world famous locations. Customers' needs are wide and varied, so Queensland Rail actively encourages feedback to help understand what is important to them. The company strives to set new standards of excellence in customer service with a vision to be "the heartbeat of our growing state".  The fundamental purpose of the organisation and the value it creates for shareholders and stakeholders is through the delivery of a safe, customer focused and efficient railway.

The Australian Business Awards congratulate Queensland Rail for its success in the category of Service Excellence in 2012.

Sorry, is it April Fools Day again?

[Set in train]

Sorry, is it April Fools Day again?

It must be.

This is right up there with the 'world's best treasurer award'. What matters is the court of public opinion and QR are failing dismally there.