Letters to Minister for Transport Queensland

[ozbob]

4 June 2008

A note of appreciation

Dear Minister Mickel,

Members of RAIL Back On Track are delighted that provision has been made in the budget for a further 58 three car trains. This is essential of course to position QR Limited with the resources to provide the service frequency and capacity that is needed on our urban and interurban network.

We appreciate that is difficult with budget constraints to find the balance between needs and what can be delivered.

We would like thank you, and all your staff for their ongoing commitment to improved transport outcomes for Queensland.

Best wishes

Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Sent to the Minister for Transport and Media

Media Question 19 June 2008

Fare Increases?

Has anyone heard what the price rises will be for public transport fares on the Translink (soon to be TransLink) network  for the new financial year?

Is the the go card present inequitable fare going to be held fixed whilst paper fares increase in cost?
Will some decent fare options be introduced for the go card eg. off peak.
Will some incentive ticketing options be introduced to encourage early and late peak travel, to help manage the congestion issues?

Is there any chance of public transport users being informed in a timely manner please?

The go card is still causing problems on the buses and ferries particularly.
See --> http://backontrack.org/mbs/index.php?topic=432.msg4549#msg4549

Many people are very very concerned about the continuing issues.

Thanks.

Best wishes.

Robert

Robert Dow
Administration

[ozbob]

This is a fictional account:

Today a semi-trailer crashed onto the main western railway line at the point where the Seventeen Mile Rocks Road crosses the railway line. The truck appeared to loose its brakes and failed to take the corner onto the bridge. Due to the lack of any protection the truck crashed onto the railway just as a down suburban express  rail service was about to pass through  Oxley. The train hit the truck and was derailed into the path of an up empty coal train.  The up empty coal train wagon was derailed and impacted with the heavily loaded suburban train.  There are many deaths and injuries .....


DO WE HAVE TO WAIT FOR THIS TO HAPPEN BEFORE SOMETHING IS DONE?

The non response to this situation at a State and Local Government level is scandalous.

See -->  http://backontrack.org/mbs/index.php?topic=897.0  for photographs

Media Release 18 May 2008

Oxley:  Road bridge recent crashes and near misses highlight the critical ongoing danger to passengers, train crew and motorists.

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport users has again called for the immediate imposition of a 25 km/h speed limit on the downhill approach to, and on the road bridge at Oxley that crosses the main western railway line, and the positioning of concrete safety barriers until a permanent safety solution can be achieved.
A lack of action by authorities and recent near calamities now make this more urgent than ever.

Robert Dow said:

?Seventeen Mile Rocks Road at Oxley crosses over the main western railway line adjacent to the Ardoyne Rd and Seventeen Mile Rocks Road intersection.  The road bridge over the railway line is approached from the west at the foot of a descent down Seventeen Mile Rocks road with a sharp right hand turn on to the bridge.?

?Many vehicles travel down Seventeen Mile Rocks Road and ignore the 40km/h advisory speed sign on the approach to the bridge.  There needs to be a 25km/h speed limit within 200 metres of the bridge, with suitable traffic calming devices to reduce the chance of a vehicle approaching too fast, and failing to make the curve and crashing through the chain wire fence and now the non-existent safety rail onto the main western railway line.?

?In wet weather this danger is acute!?

?The speed limit needs to be policed!?

?In the last week or so a vehicle crash has taken out the safety rail on the northern side of the bridge going up Seventeen Mile rocks road.  How fortunate it was that the vehicle didn?t crash onto the railway line.?

?The attached photographs demonstrate the potential danger and recent damage. The original media release of 25 August 2007 (see reference 1) also highlights the critical situation.?

?This section of line is soon to be expanded from the present double to a triple mainline.  It will be necessary to re-engineer the present bridge for this triplication.  Until then concrete crash barriers should be erected to afford some protection from vehicles leaving the roadway and crashing onto the railway line.  Should a vehicle crash onto the railway line as a train is passing through Oxley station yard the consequences could be very serious.?

Reference:
1.  25 Aug 2007 RAIL Back On Track Media Release:
Brisbane: Oxley - Road bridge chaos around the corner!
http://backontrack.org/mbs/index.php?topic=206.msg540#msg540

Contact:

Robert Dow
Administration
admin@backontrack.org

----------------------------------------------------------

See -->  http://backontrack.org/mbs/index.php?topic=206.0 for photographs

RAIL Back On Track - Media Release  25 August 2007

Brisbane: Oxley - Road bridge chaos around the corner!

RAIL ? Back On Track (http://backontrack.org)  a web based community organisation for the promotion of rail throughout Australia has called for the immediate imposition of a 25 km/h speed limit on the downhill approach to, and on the road bridge at Oxley that crosses the main western railway line.

Robert Dow said:

?Seventeen Mile Rocks Road at Oxley crosses over the main western railway line adjacent to the Ardoyne Rd and Seventeen Mile Rocks Road intersection.  The road bridge over the railway line is approached from the west at the foot of a descent down Seventeen Mile Rocks road with a sharp right hand turn on to the bridge.?

?Many vehicles travel down Seventeen Mile Rocks Road and ignore the 40km/h advisory speed sign on the approach to the bridge.  There needs to be a 25km/h speed limit within 200 metres of the bridge, with suitable traffic calming devices to reduce the chance of a vehicle approaching too fast, and failing to make the curve and crashing through the chain wire fence onto the main western railway line.?

?In wet weather this danger is acute!?

?The attached photographs demonstrate the potential danger.?

?This section of line is soon to be expanded from the present double to a triple mainline.  It will be necessary to re-engineer the present bridge for this triplication.  When this is done, concrete crash barriers should be erected to afford some protection from vehicles leaving the roadway and crashing onto the railway line.  Should a vehicle crash onto the railway line as a train is passing through Oxley station yard the consequences could be very serious.?

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track

[ozbob]

31st July 2008

Dear Minister Mickel,

It appears that rail passengers will again have to buy an additional ticket to travel on the Exhibition rail loop for 2008.  Similarly Go card users will be debited an additional fare.

RAIL Back On Track calls on you to please consider the failure of TTA to grasp the moment and direct TTA to provide an equitable travel outcome for all Queenslanders, regardless whether on bus or rail.

Please see here for background  -->  http://backontrack.org/mbs/index.php?topic=1194.0  Copy below.

Yours sincerely,

Robert Dow
Administration
RAIL Back On Track
http://backontrack.org

-----------------------------------------

Media Release 30 July 2008

SEQ:  Make travel seamless for all from Brisbane CBD to 2008 Ekka!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport users highlighted in 2007 the fare cost discrimination against rail travel to the Ekka (1).  Travel by bus was free effectively but rail passengers were required to pay an additional fare.

Robert Dow, Spokesman for RAIL Back On Track said:

?Why was it that for the 2007 Ekka QR Citytrain Translink passengers who held regular tickets had to pay for an additional ticket cost, an add on fare, to travel to the Ekka; and bus passengers who held regular tickets did not? This was clearly indicated on the Translink web site at the time.?

?The apparent justification for this discrimination against rail passengers was that the Exhibition station is a special stand alone zone. We said then that was ?spin? and nonsense and it still is.  It complicated the travel of regular ticket holders who had to fuss around and buy an additional ticket.?

?A further complication for travel to the Ekka this year will be the procedure for go card users. Will they be able to travel seamlessly to the Ekka using their go card?  Will they be debited with an extra fare on bus and rail whilst other ticket holders on bus travel free??

"Can the TransLink Transit Authority please make a timely statement as to what the public transport ticketing arrangements will be for the 2008 Ekka??

?RAIL Back on track calls for travel to the Ekka on bus and rail to be free from additional ticketing costs from the CBD to the Ekka bus stops and Exhibition station for anyone who has a ticket that covers zone 1!  This would encourage maximum use of public transport and help avoid road congestion and gridlock.?

"Further more, the Exhibition loop line should be operated 52 weeks of the year, with an additional rail station at Normanby!" (2).

Reference:

1.  http://backontrack.org/mbs/index.php?topic=179.0

2.  http://backontrack.org/mbs/index.php?topic=990.0

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Sent to Government, TTA and Media

1 August 2008

Greetings,

RAIL Back On Track highlighted the farcical situation with the Ekka rail loop services in 2007 with additional ticketing costs for rail passengers.  History repeats, again we will see this farce again in 2008. At a time when the TTA and Government should be encouraging maximum use of public transport and consolidating the benefits of integrating ticketing, including the go card, we find yet again bumbling ticketing practices based on flawed economic models that lose sight of the social and overall community benefits of good public transport policy.

We will now have the bizarre situation where commuters who travel to the CBD on their rail ticket, can now transfer to bus and travel to the Ekka for free (continuation of travel).  Should they stay on rail they will have to pay an additional fare.

Go card users will also be debited a fare and the 20% flat discount is not to be applied to go card travel from the CBD to the Ekka by rail.

Smart state or dumb state?

The new TransLink Transit Authority has already distinguished itself as just continuing the abysmal communication practices of the former Translink.  It is little wonder that there is raging anger amongst public transport commuters as a consequence of the chronic peak congestion, go card meltdown and the general  lack of empathy for commuters.

Best wishes.

Robert

Robert Dow
Administration
RAIL Back On Track http://backontrack.org


------------------------------------------

Media Release 30 July 2008

SEQ:  Make travel seamless for all from Brisbane CBD to 2008 Ekka!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport users highlighted in 2007 the fare cost discrimination against rail travel to the Ekka (1).  Travel by bus was free effectively but rail passengers were required to pay an additional fare.

Robert Dow, Spokesman for RAIL Back On Track said:

?Why was it that for the 2007 Ekka QR Citytrain Translink passengers who held regular tickets had to pay for an additional ticket cost, an add on fare, to travel to the Ekka; and bus passengers who held regular tickets did not? This was clearly indicated on the Translink web site at the time.?

?The apparent justification for this discrimination against rail passengers was that the Exhibition station is a special stand alone zone. We said then that was ?spin? and nonsense and it still is.  It complicated the travel of regular ticket holders who had to fuss around and buy an additional ticket.?

?A further complication for travel to the Ekka this year will be the procedure for go card users. Will they be able to travel seamlessly to the Ekka using their go card?  Will they be debited with an extra fare on bus and rail whilst other ticket holders on bus travel free??

"Can the TransLink Transit Authority please make a timely statement as to what the public transport ticketing arrangements will be for the 2008 Ekka??

?RAIL Back on track calls for travel to the Ekka on bus and rail to be free from additional ticketing costs from the CBD to the Ekka bus stops and Exhibition station for anyone who has a ticket that covers zone 1!  This would encourage maximum use of public transport and help avoid road congestion and gridlock.?

"Further more, the Exhibition loop line should be operated 52 weeks of the year, with an additional rail station at Normanby!" (2).

Reference:

1.  http://backontrack.org/mbs/index.php?topic=179.0

2.  http://backontrack.org/mbs/index.php?topic=990.0

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Email sent to the Minister, TTA, and all media outlets.

15 September 2008

Greetings,

The Brisbane mX highlighted the absurd situation with the rip-off fares on the Airtrain (mX 15 September 2008, page 5).  Thanks to the mX.

Amazing, the Minister for Transport's office says would not consider a rebate.  TransLink says it would not be an appropriate use of tax payer funds to subsidise Airtrain profits.

HELLO?  What on earth are taxpayers actually doing with the ripoff fares?  THEY ARE SUBSIDISING THE AIRTRAIN.

Also, what are the mate rates that Airtrain actually leases QR trains, QR crew, QR signalling system and so forth actually pays?  It is subsidised already by the taxpayer.  The taxpayer owns the public transport assets that Airtrain gets on the cheap.

Does Airtrain get 'gravy train' rates too?

The response from TransLink, the Ministers Office and Airtrain spokesman in the mX is very disappointing and misleading.  Pure and simple.

So we have the absolute farce of people using their go cards, or buying a paper ticket to Central or other CBD station, touching off and then going to buy another ticket so that they don't get ripped off.  Do we need any more evidence of the shambles that public transport ticketing has become in south-east Queensland?


Best wishes
Robert


RAIL Back On Track Admin wrote:
>
> Media Release 13 September 2008
>
> SEQ:  Why are public transport go card users ripped off?
>
> RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has said there appears to be a systemic policy within the former Translink, and now the TransLink Transit Authority to keep public transport commuters not properly informed when there are adverse cost impacts on their use of the go card.
>
> The public is already fed up with the technical issues and the poor fare structure, and the long history of poor communication and failure to inform when there are issues is now taking a severe toll on uptake and continued use of the go card.  RAIL Back On Track has recently highlighted the go card fare rip-off for connecting services to the airport (1).  A few months ago, when there was the time problem on the bus go card equipment, it took almost two weeks for Translink to alert commuters that there was a problem and to check carefully for incorrect charges on their go card (2).  This was despite our immediate notification to Translink of the problem.  RAIL Back On Track had limited success in publicising the problem prior to the belated official notification but many go card users lost significant amounts of money over that period.
>
> When users look at the fare structure for the go card relative to the present integrated ticketing and consider the failure to inform of earlier problems, it is little wonder then that many commuters are reluctant to use the new technology.
>
> Robert Dow, Spokesman for RAIL Back On Track said:
>
> ?Public transport commuters in south-east Queensland are  generally patient and are willing to be part of the new go card ticketing system for our transport network.?
>
> ?Unfortunately a building history of a failure to properly inform go card users as to issues such as the time problem on buses, and now the failure to properly inform about the fare impacts if they use their go card on connecting services to the Brisbane airport is causing much concern.?
>
> ?The clumsy refund process for incorrect charges on users? go cards is another example of a flawed system.?
>
> ?Urgent action is needed to fix the go card and re-establish public confidence!?
>
>
> References:
>
> 1.   SEQ: Fares on the Airtrain still don?t add up!  http://backontrack.org/mbs/index.php?topic=1322.0
>
> 2.   Go Card - time issue and lack of official response http://backontrack.org/mbs/index.php?topic=743.0
> 
>
> Contact:
>
> Robert Dow
> Administration
> admin@backontrack.org
>
>
> For all RAIL Back On Track Media Releases please visit
> http://backontrack.org/mbs/index.php?board=19.0

[ozbob]

20 September 2008

Sent to the Minister for Transport and Opposition Transport Spokesperson

------------------

Dear Minister,

Why does the go card advertising material state that travel using the go card is at least 20% cheaper when this is not a true statement?

This is not the case for example when you use your go card on connecting rail travel with the air train.

A specific example:

Landsborough  to Eagle Junction

Adult  go card single       $6.16
Adult  single     $8.80

Aitrain  Eagle Junction to Airport Domestic

Adult  go card single       $13.50
Adult  single     $13.50

Total Go card $19.66  Paper $22.30

If continuous  Landsborough to Airport Domestic

Adult  go card single       $23.70
Adult  single     $23.70

All fares from the TransLink Journey planner  Adult
http://www.translink.com.au/

So if you touch on at Landsborough and touch off at the Airport you pay an additional $4.04!!
So travellers will touch on at Landsborough, touch off at Eagle Junction and then buy a ticket for the Eagle Junction to Airport journey to avoid the extra fares.

Why does the Airtrain get revenue from other parts of the suburban rail system?  That is, in effect, further subsidised by the taxpayer.

Why don't bus passengers pay the same inflated fares for connecting services?

Clearly, rail passengers are being hit with excess fares.  Can this matter be addressed please?

Yours sincerely,

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Sent to all members of the Queensland State Parliament, BCC Lord Mayor, BCC Public Transport Chair and my local councillor.

1st November 2008


Dear Premier, Deputy Premier, Honourable Members, Lord Mayor and Councillors,

Further to my correspondence of 18th April last, copy below.

We have not progressed with the Go card, despite the rosy interpretations by some put on the increasing numbers of go cards that have been issued.

I would like to acknowledge that the spokesman for the TTA, Mr Nicholson did correctly attribute the increasing numbers of go cards issued as generally related to the loss of the ten trip tickets as reported in the Brisbane mX (24 October 2008 page 2 All systems go on bus).

As I predicted last April, phase out of the ten trippers will lead to chaos. We are now seeing that.
The increasing number of free rides on buses must be a very significant loss of income.

Despite assurances from the TTA we have not seen any real improvements in the refund process according to feed back received at RAIL Back On Track.
Go card users feel seriously aggrieved when they are denied refunds of incorrectly debited fixed fares (fines) and charges due to a faulty system. Some patrons have taken to photographing the malfunctioning equipment to support their claims.  This is now beyond farce. To treat go users in such an off hand manner is unacceptable.

The Go card system is not working reliably, particularly on the buses and ferries.  No amount of spin will disguise that.

The Courier Mail highlighted the increasing use of go card  with a recent article.  The blog comments on that article I urge you all to read.
The article and blog comments can be found here --> http://www.news.com.au/couriermail/story/0,23739,24576463-952,00.html

It further supports the need to do something urgently to sort out this mess.

Public transport commuters are becoming very tired of the general transport mediocrity.
This is clear when one listens to radio comments and reads the letters in the media.

Is it too late for the Go card?

I urge you all to take steps to get this sorted out. Potentially there are great benefits but to continue to publicly deny the issues and not do something publicly about it is just causing grief.

Our latest media release on the Go card is below for your information.

For all RAIL Back On Track media releases on the Go card please visit here -->  http://backontrack.org/mbs/index.php?topic=429.0

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track



RAIL Back On Track Admin wrote on 18th April 2008
> Dear Premier, Deputy Premier, Honourable Members, Lord Mayor and Councillors,
>
> I am writing to express my concern with the way Go card users of South-East Queensland are being treated by Translink.
>
> Since 6 April 2008 there has been a serious time issue with the Go Card. The effect of this has been that bus/ferry commuters have copped extra fares and penalties.
> Translink has failed to notify go card users of the problem. It is very important that users are made aware of the ongoing problems so that they can check their cards transaction history and then seek refunds from Translink.  A particular concern is that unregistered users only have a limited window to check their transactions.
>
> Minister Mickel has indicated in parliament this week that 830,000 journeys have been made and the 50,000 card has been issued.  This is in effect 830,000/50,000 = 16.7 journeys which is just under two work weeks (nine days) of regular travel on average per card.  This is a disaster.
>
> A significant number of go card users have already gone back to paper due to the ongoing problems with the card.  This is of great concern to me.
>
> I am a strong supporter of the Go card but cannot stand by and watch the stoic go card users being treated in such a poor manner.
>
> I invite you all to check out our go card forum at RAIL Back On Track --> http://backontrack.org/mbs/index.php?board=27.0
> There you will find feedback, discussion and information pertaining to the go card from the real users of the system.
>
> The go card is working well on rail.  The online management system for the go card is very good.  The card when it works is very convenient.
> The problem is it is not reliable on buses/ferries.
>
> The impending phase out of ten trip tickets in Brisbane will lead to chaos unless the go card is fixed.
> Another important issue is the bizarre nature of the so called 'frequent user fare'.  This is dearer for many relative to paper tickets and just acts as a further disincentive for uptake.
>
> It is time that corrective action was taken to fix the go card, make the fares equitable, and then drive uptake so that public transport efficiency gains  and cost savings are made.
>
> Yours sincerely,
>
> Robert Dow
> Administration
> RAIL Back On Track http://backontrack.org
>
>
===================================
> Media Release 31 October 2008
>
> SEQ:  Go card spin just won't do, will it?
>
> RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has consistently highlighted the botched roll out of the go card and the myriad of ongoing issues (1). Despite this we do support the roll out of the go card as it will in time lead to improved efficiency of public transport.  But, the system must be reliable, which at present it is not, and go card fares must equitable for all, presently they are not.
>
> Robert Dow, Spokesman for RAIL Back On Track said:
>
> "The Courier Mail has an article today on the go card highlighting the increase in the number of users (2). The fundamental reason for this is the withdrawal of the ten trip tickets, rather than intrinsic merit of the present faulty go card."
>
> "We invite you all to visit our Go card forum at RAIL Back On Track (3). Here is a chronological systematic account of the botched go card roll out, and evidence of the myriad problems that the go card system is presently plagued with."
>
> "It is little wonder that the increase in the touch penalties has again been pushed back. If it wasn't, it is highly likely there would be a user revolt; as there are many go card users who have received touch penalties due to equipment failures but have been denied refunds on application. This has upset many go card users, to the extent that many letters and comments have appeared in the Brisbane media."
>
> "Why is it that Go card users need to photograph the faulty equipment to prove that the intermittent equipment failures are the cause of their fines?  Is it not time that Go card users are treated with some common decency and trust?"
>
> "Other issues recently reported by RAIL Back On Track members include phantom fares; being debited for a trip they never actually took, and penalties due to clock errors on the system."
>
> "The questions that need answers are:
>
> 1.  How many users have been denied refunds?
>
> 2.  What is the estimate of lost revenue due to faulty equipment on the buses and ferries?  Does the TTA have any real idea of the number of free rides?
>
> 3.  Of the Go cards issued, how many are actually in use?
>
> 4.  When will Go card users be treated with some respect and courtesy?  Rather than be accused of incompetence and inferred deceit when they describe intermittent failures of equipment?
>
> 5.  Is the Go card system ever going to work reliably, particularly on the buses and ferries?"
>
> 6.  Has the Queensland taxpayer been landed with a dud?
>
> 7.  Is there any redress for the Queensland taxpayer under the Go card contract?"
>
> "Let's get over the spin and start on real facts.  The public transport community deserves a system that is reliable and equitable. After all, it is the Queensland taxpayer that has paid for it."
>
> References:
>
> 1.   http://backontrack.org/mbs/index.php?board=27.0
> 2.   http://www.news.com.au/couriermail/story/0,23739,24576463-952,00.html
> 3.   http://backontrack.org/mbs/index.php?board=27.0
>
> Contact:
>
> Robert Dow
> Administration
> admin@backontrack.org

[ozbob]

30th November 2008

Greetings,

You don't have to be an ATSB investigator to know what has happened at Rungoo.

Time for action today.
Another B double has come to grief with a cane train overnight.  Initial reports have the B double failing to stop at a traffic light.

The lack of an immediate appropriate response from the Queensland Government is a time bomb unfortunately.

They have apparently ignored the recent recommendation for buses to stop at all unprotected crossings as well (see below).

The Government and Queensland Transport are failing the people of Queensland in our humble opinion.

>From ABC Southern Queensland 16 Oct 2008 click here!

Boy killed in crossing crash 'not properly restrained'

Quote
A six-year-old boy who died after a school bus in which he was travelling was involved in a south-west Queensland level crossing smash was not properly restrained despite wearing a seatbelt, an inquiry has found.

The report has also recommended changes to the manner in which school buses drive over level crossings.

On June 5, the school bus, in which the boy was the only passenger, was struck by a coal train in foggy conditions on a rail crossing next to the Warrego Highway, between Dalby and Chinchilla in south-west Queensland.

The child died and the bus driver, 65, was seriously injured.

The bus owners had voluntarily fitted seatbelts, but the child was not correctly restrained according to Queensland Transport guidelines, which recommend a booster seat with child harness or adult lap/sash seatbelt for a child of his size and weight.

"The student was ejected from his seat," the independent report into the crash states.

"Had he been restrained in accordance with the Queensland Transport guidelines it is possible his injuries might have been lessened."

The report states that "the bus driver did not take appropriate measures to ensure it was safe to enter the crossing".

The report recommends that, as in Victoria, Canada, New Zealand and the United States, school buses be required to come to a stop at level crossings where there are no warning lights or boom gates.

Queensland Transport should also advise school bus operators on the recommended method of securing students in buses which have seatbelts.

Queensland Rail should consider instructions for train drivers when approaching level crossings in reduced visibility, the report said.

The report also recommended that Dalby Shire Council review its maintenance program on level crossing signage and road markings, and that the Local Government Association of Queensland remind its member councils to maintain crossing signage and road markings.

Queensland Transport Minister John Mickel said QR and Queensland Transport would consider the report.

"My deepest sympathies are with the family and friends of this young boy and all those touched by the events of that day," Mr Mickel said.

-AAP


It is time for immediate action from the Minister and Queensland Transport.

Yours in serious apprehension,

Robert Dow
Administration
RAIL Back On Track

[ozbob]

19th February 2009

Dear Minister Mickel,

RAIL Back On Track has previously identified and highlighted the additional fare costs associated with a continuous journey using a Go card or purchasing a paper ticket when travel by rail on a TransLink Citytrain service that connects with an Airtrain service.

Can you please explain clearly as to why Airtrain receives a fare premium from people who travel on the public TransLink rail network?

The full details of these excess fares can be viewed here --> http://backontrack.org/mbs/index.php?topic=1304.msg8741#msg8741

The fact that the higher fare is easily avoided by buying a ticket or using a Go Card  from home station to the CBD, touching off if using a Go card and then purchasing a ticket or touching back on for the Airtrain leg highlights the absurdity of the situation.  This two step ticketing process actually increases costs for the operators.

Yours sincerely,

Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

14th May 2009

Dear Minister Nolan,

I am writing to express our members' concerns with the increasing problem for QR Citytrain (QR Passenger) in attempting to operate trains on a network that is increasingly unreliable.

Today for example, track failures on the Caboolture and Ipswich line.  It seems that rarely a day goes by now without a failure, track and or signal.

We have received a lot of feedback from frustrated commuters as well.  I understand a performance review is underway.  Why are we seeing this deterioration in performance?

We think that QR Passenger needs to be given more immediate control of the suburban/urban network to ensure maintenance is being performed at the required level, and to allow immediate variations in train movements to cope with issues as they present.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

19th May 2009

Dear Minister,

The proposed changes for the ticketing barriers at Central Railway Station from 26th May next, are a slap in the face for commuters.

Presently, over 70% of the commuters who pass through Central Railway Station are using paper.  The question that should be asked is why?

The answers are clear.  The fare structure for the go card is inequitable and fails to match the integrated paper ticketing, particularly as daily, weekly and monthly options.
Patrons also note the chronic equipment failures with the go card equipment, particularly the go card gates at Central.  The red crosses are obvious to all.

It would be a lot more logical to address the fares structure for the go card, match or better the paper ticketing. Ensure that the faulty equipment is fixed. Uptake of the go card would then surge.  There is already much resentment from commuters to perverse public transport policies and practices. Why does TransLink make it difficult for commuters to use public transport?

This cattle like corralling  of paper ticket users will be perceived as nothing other than an attempt to drive go card uptake.  Serious congestion will occur at peaks.
Fix the go card and rapid uptake will occur naturally.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

11th June 2009

Dear Minister Nolan,

We are becoming increasingly concerned with TransLink and it's operation.  The Go card is floundering and there seems to be reluctance to allow rail to introduce new services. This is despite the commitments made by Government to properly resource rail and for more services and trains.

Nationally and in south-east Queensland rail is becoming an even more important part of our transport mix.  Heavy rail is the fastest growing transport mode across the nation.  Public transport operators know what is required.  They don't need to be restricted in performing their tasks.

Can you please confirm that rail, particularly passenger rail will continue to be properly resourced and funded to allow the expansion of services that are desperately needed?  We are spending billions on infrastructure improvements it is illogical not to make use of the new capacity and further accelerate the move to public transport.

Yours sincerely,

Robert Dow
Administration
RAIL Back On Track

[ozbob]

8th August 2009

Dear Minister and TransLink,

Firstly, would like to congratulate TransLink on publishing the information in the Tracker.  An excellent initiative from our perspective.

I note that lately the on time performance of bus is stated at around 96% on there are no cancellations.  This does not marry with our observations and feedback.  Also the customers' experience with reliability and frequency as reported in the Tracker does not marry with that stated bus performance.  How can this obvious discrepancy be explained please?
Could you please detail how bus on time performance is determined? QR is very transparent with their on time performance standards.  We think the presentation of the data in the Tracker  is creating a misleading impression on QR Passengers performance,  which considering the  problems with  idiots driving into boom gates, the constant network and signal failures can only be described as outstanding!

The go card data clearly shows that usage has stalled and is falling, particularly relative to the total number of cards issued.  Our view is that we would like to see the go card the ticket of choice for 95% plus of all public transport journeys.  Unless the fare structure is addressed the uptake increase won't be achieved.  Are there plans for this?
Thank you for ongoing efforts for public transport.

For your consideration.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

7th September 2009

Dear Minister and Mr Scurrah,

On behalf of rail commuters everywhere and particularly the Rosewood line punters thank you Minister Nolan and QR Passenger for reviewing the closure arrangements.  --> http://backontrack.org/mbs/index.php?topic=2665.msg13597#msg13597

Well done!!

Best wishes,

Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

18th September 2009

Sent to the Minister and all contacts

----------------

Greetings,

There are major problems on the INB.  Patrons are unable to board buses in a timely manner.  Our members have reported many instances of long waits.

As one of our members has commented;

The overcrowding situation on the Northern Busway is a disgrace because:
1) This has been happening for over a year, and despite many complaints (which Translink admit), Translink have done nothing.
2) Despite the overcrowding, the bus service was not increased when the RBWH busway station opened which was expected to increase patronage. Spend millions on building the busway, but not increase the service - doh!
3) Passengers have been known to have to wait up to 50mins to board a bus on numerous occasions inbound in the pm peak, despite buses timetabled at least every 10mins.
4) It is forcing passengers off public transport, and making public transport unattractive.
5) It is making some public transport users to travel by alternative and less convenient routes.
> 6) Due to the RBWH's poor parking situation, improving the busway could have converted some drivers to public transport, but it hasn't.

http://backontrack.org/mbs/index.php?topic=2739.msg13928#msg13928

We have suggested some obvious solutions to the problems.  Increase frequency of the 66 extend to RBWH  and introduce a new route based on a combined 109 and 66.  Extend the 393 into Roma St.
See --> http://backontrack.org/mbs/index.php?topic=2709.0

Why are we not utilising the massive investment in busways properly?   What on earth is going on?

Commuters have reached breaking point.
If TransLink is unable to manage our public transport please shift control back to the operators so that we can move forwards.

There are major congestion bottlenecks on rail as well.  

Where are the new fares for the go card?  This was promised mid year.  See --> http://backontrack.org/mbs/index.php?topic=2165.0
Go card equipment is unreliable and clumsy. Something positive has to be done to drive uptake.

My own personal view is that we have a crisis looming on our public transport system unless something is done now to sort out the mess.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Sent to the Minister and all contacts:

22nd October 2009

Greetings,

Consider this.

The go card fare system needs further ticketing options.  If this was done the change over would occur with a lot less grief.

This is what Melbourne is doing.  Two types of ticketing on the myki - myki money (essentially replicates the go card fare structure BUT with the addition of daily capping).  Myki pass - optional periodical ticketing from any period 7 to 365 days, unrestricted travel in the zones with the travel outside the periodical ticket zones charged at the myki money structure with the application of capping when appropriate.  Melbourne also has a freeze on increased fares till the end of 2010 by the way as well.  Contrast this to south-east Queensland.

This is the sort of fare structure that encourages folks to use public transport and is equitable.  Saves money as more people use public transport, reduces congestion costs, reduces environmental impacts, reduces costs to the health sector.
From the myki ticketing manual  http://www.metlinkmelbourne.com.au/assets/PDFs/2009-Fares-and-Ticketing-Manual/MYKI-Ticketing-manual.pdf

This manual is a credit to the myki roll out.  Transport planners in south-east Queensland should take note.

What is myki money?

Myki money is a dollar amount paid into the account associated with a customer's myki and recorded as value on the myki. In this manual this process is called topping up or loading myki money. The value recorded on the myki forms the myki money balance and can be used to pay for travel on public transport and other public transport services. With myki money, customers don?t have to make choices about zones or times; the correct fare for any journey is automatically calculated after the customer has touched on and touched off public transport. Fares are calculated according to where and when the customer travels, and the correct fare is automatically deducted from the myki money balance. In addition, Daily caps apply for travel. Note that, in order to guarantee automatic correct fare calculation for a trip, the customer must use the correct touch on and touch off behaviour (otherwise they may be charged a default fare).

What is a myki pass?

A myki pass is an authority to travel within a zone or range of zones for a period of time. A myki pass for 7 days or any number of days from 28 to 365 can be loaded onto a myki.

Travel beyond myki pass zone(s)

Where a myki pass holder wishes to travel outside the zone(s) for which the pass is valid, they should have sufficient myki money on their card, prior to travel, to pay for the additional travel. The cost of a trip will be equal to the price of the 2 hour fare for the zone(s) of travel minus the 2 hour fare for the zone(s) of travel covered by the myki pass. For example, a customer with a valid Zone 4 myki pass who makes a zone 4-5 trip would pay $1.20 ($3.00 for a 2 hour zone 4-5 fare minus $1.80 for a 2 hour zone 4 fare). Daily capping will continue to apply for travel outside the zone(s) for which a myki pass is valid in the usual way.

There is a need to introduce further fare options on the go card before the phase out of paper.  There has been an overwhelming public outcry on this point.

Best wishes,
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

18th December 2009

Minister and all outlets:


Greetings,

Another level crossing incident this morning at Landsborough in midst of road meltdown north.

Will the Government and Queensland Transport please act decisively?

All the safety campaigns in the world will not work unless there is rigid enforcement of licence suspension for these offences,  and full cost recovery for the mayhem caused.

Bridge strikes and level crossing incidents. Governments have a responsibility to act, not pander to the road lobby.

Enough is enough!

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

7th January 2010

Comment in Courier Mail queried

Dear Minister,

With respect to --> http://www.news.com.au/couriermail/story/0,23739,26560477-952,00.html

She said there would be no amnesty for new go card users, adding it was "plain stupid" if cards were used incorrectly.

If this is a correct comment it is most unfortunate.  Some users do have problems.  On the 27 Nov 2009 http://backontrack.org/mbs/index.php?topic=3060.0 we highlighted some of the looming issues including 'Many elderly citizens have poor visual acuity and will struggle to use the system.  Other citizens may have cognitive or other issues that prevent them from using the system.'

Feedback and observations confirm this.  An assurance that folks who have some problems in the first few weeks of use of go card would not be at a financial disadvantage would help uptake.

I am in Melbourne today testing the myki card.  The fare structure of myki is worlds best practice.  Real shame that go card is under  such a restrictive fare structure.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

Later footnote:  I have received advice from the  Minister's office that this quote is out of context.  A clarification will be forthcoming.

[#Metro]

Actually, IIRC when I got my GoCard there WAS and amnesty on it.

[ozbob]

Sent to all outlets:

9th January 2010

Greetings,

The first week since the introduction of the new fare structure driving commuters to use the go card is probably best described as a public relations disaster for TransLink and Government, and not good for public transport generally.

As you all know we have offered free constructive advice for a number of years on how to avoid such a sad outcome  (See --> http://backontrack.org/mbs/index.php?topic=429.0 ).

I spent a few days in Melbourne during the past week. I used the myki smart card system (see -->   http://backontrack.org/mbs/index.php?topic=3232.0 ).  The equipment is much better designed than the go card equipment and the thing that will make myki ultimately a huge success is the fare structure.  The fare structure for the myki would have to be at worlds best practice; catering for all types of users and actually encouraging public transport use.  The go card can be made very attractive by the simple addition of capping and periodical ticketing options.

Here is a snapshot of how I saw the first week with some suggestions for moving forward.  We want go card to be a huge success.

----------------------
From: http://backontrack.org/mbs/index.php?topic=3249.0

Observations

Much unnecessary angst due to a failure to heed advice offered for the past three years.

TransLink and the Government have had a major PR disaster (all could have been avoided).

Much misinformation circulating, some even in the media.

The failure to roll out the 400,000 free go cards as the new fares rolled in is utterly inexplicable.

Comparisons of the go card with other smart card systems needs to be interpreted very carefully, most individuals making such comparisons have not even used the go card  properly, let alone the other systems.

Fixes

Step up community education campaigns.  Get the public on board, not against the system.

Amnesty for new registered users for a few weeks to allow for the learning period.  This is not an invitation for fare evasion rather will help new users gain confidence knowing that should they have an issue or two, they can seek adjustment if desired.

Roll out the free go cards.

Install more equipment at rail stations and place top up facilities at the bus stations and key bus interchanges.  Make sure damaged and failed equipment is fixed within hours.

Introduce capping and periodical ticketing options for the go card (this alone will end a lot of the go grief).

Explain what the alternative will be for users unable to use the normal go card system, for what ever reason.

Clarify the policy for free travel when equipment is down.  It is NOT practical or safe for go card users to ascertain if all readers are down at a particular rail station.  If readers are not operating at platform of departure (or concourse as applicable) then users need to be clearly told they may travel in an untouched state.

----------------------

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Sent to all outlets:

Important actions for Go card needed now!

11th January 2010

Greetings,

This is a summary of what is needed this week to save the Go card.  As user numbers surge it is CRITICAL that support is rapidly improved.
We thank TransLink for the increased helping hands initiatives commencing today ( http://www.translink.com.au/mediarelease.php?id=90 ).  But much more is needed:

1.  10 Jan 2010: SEQ: Go card call for new users amnesty for refund of fixed fares

2.  9 Jan 2010: SEQ: Go card, procedures for seeking reimbursement of fixed fares

3.  4 Jan 2010: SEQ: Go day is here, more fare options needed!

4.  3 Jan 2010: SEQ: Public transport fare increases and extra services

5.  1 Jan 2010: SEQ: Public transport fare cost increases - action or spin?

6.  30 Dec 2009: SEQ: Public transport commuter priorities for 2010!

7.  27 Dec 2009: SEQ: Go day looming, support and actions needed now

8.  22 Dec 2009: SEQ: Can the go card sustain the surge?

9.  20 Dec 2009: SEQ: Going with the Go card!

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Sent to all outlets:

14th January 2010

Greetings,

The news of the ticket machines finally being positioned for the bus stations and bus interchanges to allow for go card transactions is good news, as is the sudden focus on expanding distribution outlets for the go card.   Helping hands are needed, particularly for targeted groups such as seniors and off peak travellers as well. Thank you.

There are are number of issues that remain that are essentially cost neutral but would improve the overall ticketing environment considerably.

These issues need to be addressed forthwith in our opinion.

1.   Immediate amnesty for new users - no questions refunds for two user failures.

2.   Clarification of when users can travel for free when equipment down at rail stations.  Not practical or safe to expect users to check every reader at a rail station.  We suggest change that to when the equipment is not operational on platform of departure or concourse as appropriate.  It would be a disaster if someone gets a $200 fine as the result of go card equipment failure.

3.   Introduction of a web based form, print version with free post, and a call back service for mobile users, and a free call number for others for reimbursement adjustment claims and so forth.  This would save money for everyone!

4.  A genuine commitment to further fare enhancements publicly spelt out, to include capping and periodical ticketing options.  Myki is a stand out in this regard. The fare structure for the go card must be improved.

5.  Roll out of additional go card equipment at rail stations and bus stations as needed. Already reports of queuing at rail stations.  As numbers continue to surge this will become a major constant irritant and generate bad publicity unless addressed, and addressed quickly.

6.  A commitment and real policy of failed go card equipment to be fixed same day where possible, certainly within 24 hours at the most.
Go card equipment to be clearly signed when not operational.  The message that comes up on many readers 'seek assistance' is just confusing and misleading.

7.  Introduction of much needed rail services, eg. Sunshine Coast, Ipswich Rosewood peak pm gap  More rail sweepers and bus services as well particularly on the busways.  Promises won't do it, the public needs to see immediate improvements.

8.  Immediate distribution of the free go cards promised as part of the new fare strategy.

9.  Proper information and user displays set up where folks can see the equipment that is used and practise.  Similar as the myki displays in Melbourne, but need not be as grand.   Much better customer go card education programs.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Followup

Sent to all outlets:

15th January 2010

Greetings,

South-east Queensland now has the dearest and poorest frequency public transport in the nation.

All states other than Queensland have free incentive or value plus public transport travel for seniors above the normal concession fares.

Seniors are struggling.  Particularly as they have been caught with the savage rise in paper fares and the failure to give Seniors go cards as previously indicated.

Free travel on Sundays is a no-brainer.  Easy to implement via go card.  No direct costs as the asset is running any way with capacity.  Additionally it will reduce overall health costs

Letters to the editor in community newspapers have again demonstrate the impact on seniors.

Time we moved forwards?

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track


RAIL Back On Track Admin wrote:

Media Release 13th January 2010

SEQ:  Call for free Sunday TransLink travel for Seniors on Go Card and a weekend 'family' ticket!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport users has previously called for free Sunday public transport travel for Senior Citizens (1, 2, 3).  Senior citizens have access to a special seniors Go Card (a red Go Card), and as a further incentive for uptake of the card and to encourage senior citizens to get out and about, it would be a simple matter to program the smart card system to allow seniors free travel on Sundays.  In these difficult times a further initiative with positive community benefits would be the re-introduction of a family ticket arrangement for weekends.  Allow up to three children to accompany a fare paying adult for free on weekends. This is done in other states (4).  The recent price increases for public transport are impacting on seniors and families particularly.

Robert Dow, Spokesman for RAIL Back On Track said:

"Free travel for Senior citizens on Sundays was introduced by the Victorian Government on the 27 August 2006 in Melbourne. This worthwhile initiative has been a huge success and when on visits to Melbourne it has been encouraging to hear senior citizens comment on how helpful it has been to them."

"Western Australia also has free travel for seniors. WA Seniors, Aged and Disability Support Pension cardholders are entitled to travel for free on all Transperth services between 9.00am and 3.30pm Monday to Friday, all day Saturday and Sunday, as well as public holidays (5)."

"South Australia has free travel for seniors between 9.01 am to 3 pm weekdays and all day on weekends and public holidays (6)."

"NSW has Pensioner Excursion Tickets, unlimited daily public transport for $2.50 (7)."

"Public transport in south-east Queensland has some slack on weekends, and it will be no additional load for our public transport generally to make these ticketing concessions available.  It will assist families and senior citizens to get out and about, visit family and friends, and have more healthy life styles. It will assist them in this time of financial stress."

"Other Australian state governments get on with positive community initiatives, why are we marking time in Queensland? Lets move forward with smart moves that encourage utilisation of our public transport network and improve efficiency with the reduction in congestion costs, reduced environmental impacts and less expenditure for our health system."

References:

1.   http://backontrack.org/mbs/index.php?topic=52.

2.   http://backontrack.org/mbs/index.php?topic=567.0

3.   http://backontrack.org/mbs/index.php?topic=1982.0

4.   http://www.vline.com.au/fares/concessionfares/familytraveller.html

5.   http://www.transperth.wa.gov.au/TicketsandFares/FreePublicTransportTravelEntitlements/tabid/400/Default.aspx

6.   http://www.adelaidemetro.com.au/publish_article/Seniors_free_travel.html

7.   http://www.sydneybuses.info/tickets/combined-tickets/pensioner-excursion.htm

Contact:

Robert Dow
Administration

[ozbob]

Sent to all outlets:

16th January 2010

The next train departs platform one in 15 minutes?

Greetings,

The major issue with public transport in south-east Queensland is the poor frequency of services.  Electrification of the rail network is now 30 years old, but in many cases train frequency, particularly off peak is no better than what it was following the introduction of electrified rail 30 years ago!  What a sad indictment on transport planning.

The government has said that an additional 301,000 public transport seats per week will be added following the hefty fare price rises.  Very welcome but where are the services?

The commitment for rail is around 83,000 seats per week, this equates to around 170 6 car services per week, or round 36 six car trains additional per day.

Now this is a great opportunity to improve frequency overall.  The basic frequency outside of Northgate, Corinda, Park Road inner region is 30 minutes.  In some cases gaps are much greater than that.

What needs to be done is aim for 15 minute frequency between 5am and 9pm with higher frequency in peaks.  Outside those times, on weekends and public holidays generally  20 minutes.   With frequency that encourages public transport utilisation the gains overall to the community will be tremendous.  Problems with bus/rail integration will also be greatly lessened.

The Melbourne Age has published a refreshing article today (See below).  It is all about frequency, and simplicity.  Tier timetables are the way forward.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

http://www.theage.com.au/national/train-timetables-too-complicated-20100115-mck6.html
Train timetables 'too complicated'
CLAY LUCAS
January 16, 2010

MELBOURNE'S timetables are far too complicated and need to be drastically simplified as part of a major two-year regeneration of the rail network, the new head of the city's rail system says.

A ''run-to-failure philosophy'' that had endured under previous train operators was no longer good enough, Metro chief executive Andrew Lezala said yesterday in an interview with The Age.

''It is time for the railways to step up now and play our part in keeping Melbourne moving, because with another 1 million people coming in the next 15 years, the roads simply won't cope,'' he said.

Mr Lezala does not own a car in Melbourne, does not yet have a myki card and rides the tram to work from his inner-city home.

Yesterday, at the end of another torrid week for Melbourne train travellers - with 43-degree heat on Monday resulting in 247 of 2050 scheduled services being cancelled - Mr Lezala said the city deserved better.

Melbourne needed a public transport system as good as that of Hong Kong or Singapore, he said, and the existing system needed upgrading to run reliably in temperatures as hot as 45 degrees.

Mr Lezala said Metro had embarked upon several projects to improve Melbourne's rail system. These would ultimately take two years to work their way through the system. ''But that is too long to wait for an improvement in reliability,'' he said, stressing that Metro was working on a range of immediate fixes to make the system noticeably better.

A simplified timetable was needed so customers could remember it, and so train controllers could recover the system when things went wrong, he said.

''We have some fantastic train controllers and they keep in their heads a timetable that is more complex than many I have seen,'' he said.

Mr Lezala said he deliberately did not own a car in Melbourne. ''I am an advocate of public transport. I like the tram network because the frequency is such that you do not need to understand the timetable.''

The train network needed that frequency, he said. The Public Transport Users Association campaigned in 2008 to get trains, trams and buses running every 10 minutes. He said this was the correct approach.

Mr Lezala said Melbourne's trains, tracks, signalling and overhead power all needed much work. He said the way the last train contracts were structured ''created a bit of tribalism'' that led to a blame game.

The complex contracts that Connex operated under were set up in 2004 by consultants and senior bureaucrats who included the now Secretary of the Department of Transport, Jim Betts.

The contracts established Connex as train operator, another company, Mainco, as track maintainer and a third firm, United - now part of Metro Trains - as train repairer.

The new contracts bring responsibility for all of this into one company, Metro. Mr Lezala - who repeatedly apologised to the public this week for Monday's problems - said people should expect excellent service from Metro. ''If it is not going right, we should apologise and let people know what we are doing about it.''

Overhead power lines on the city's train network are now his biggest concern after wires sagged in this week's heat, causing cancellations.

Public Transport Minister Lynne Kosky had been ''very successful at getting finances for this railway'', said Mr Lezala, 54, who has worked on railways in Asia, Europe and Australia.

''I've worked with a lot of politicians ... and the sincerity with which they [the State Government] want to make this system better is fantastic compared to a lot of other places.''

[ozbob]

Sent to all outlets:

18th January 2010

Greetings,

It is very disappointing that former politicians still enjoy free flights  (Ex-MPs still flying for free   http://www.news.com.au/couriermail/story/0,23739,26599056-952,00.html ) whilst the battling public struggles to access decent public transport.  The money for this largesse should be redirected to the provision of proper public transport.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track


===========================

RAIL Back On Track Admin wrote:
Media Release 17 January 2010

SEQ:  Public transport, extra services needed this week

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has called for the immediate introduction of extra Citytrain services on the Sunshine Coast and Rosewood lines,  and more bus services on the Inner Northern Busway. Commuters have had to pay up to 40% more for their paper tickets or 20% more for go card daily travel from Monday 4th January 2010, but still no sign of the promised increased in public transport services.

Robert Dow, Spokesman for RAIL Back On Track said:

"The TransLink Customer Service Charter says in part 'At the TransLink Transit Authority we are committed to delivering a high quality customer service experience.' (2) Long suffering commuters would like some evidence of this commitment thanks."

"RAIL Back On Track members and public feedback have reported constant overloading and long waits for buses to board between the new busway station at RBWH, RCH Herston, QUT Kelvin Grove, and the CBD. Towards the end of last year some passengers had to wait up to 50 minutes at RCH Herston to board a bus! As normal work routines are re-established it is now the time to place the services to encourage people to get on board."

"The problems of passengers not being able to board buses in timely manner is not encouraging continued use of public transport. The huge public transport infrastructure investment demands maximum use of the asset."

"For commuters travelling on the Rosewood line Monday to Friday there is a service that leaves Ipswich for Rosewood at 4.38pm, the next service for Rosewood is 5.51pm!  A peak gap that is worse than off peak times!  How does this encourage commuters to use public transport?  This farce must be addressed forthwith."

"On the Sunshine Coast line, the PM late peak evening timetable for Nambour has trains leaving Central at 6.07pm, then 7.27pm and next service at 9.28pm.  What an abysmal third world train frequency!"

"Government and TransLink have made a big deal in trying to justify the punitive fare price increases with commitments of 301,000 additional public transport seats per week (3,4).  Commuters would like to see some evidence of this commitment.  Apart from the obvious need for extra peak and off peak services on the Caboolture and Ipswich lines and the network generally, the major anti-public transport gaps on Rosewood and Nambour lines must be addressed promptly, and the appalling situation on the Inner Northern Busway around Herston fixed please!"

References:

1.   New fare structure   http://www.translink.com.au/fares2010.php

2.   http://download.translink.com.au/about/081101_customerservicecharter.pdf

3.   http://statements.cabinet.qld.gov.au/MMS/StatementDisplaySingle.aspx?id=66877

4.   http://download.translink.com.au/ticketing/100104_fares.pdf

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Sent to all outlets:

19th January 2010

Greetings,

Sunshine Coast commuters are rightly becoming very concerned with their systemic neglect in terms of rail service frequency.  It is also worth highlighting that Monday to Thursday the last train that leaves Nambour for southern stations is at 6.37pm!  Goodness.

Ipswich and Rosewood has the peak time gap that is a debacle.  Buses in Ipswich finish at around 6.30pm as well.  How on earth can people use public transport under these circumstances?

The bus fiasco on the Inner Northern Busway is disturbing.  Why spend hundreds of millions of tax payers dollars on infrastructure if it is not going to be properly utilised?

Promises, promises  and promises are simply not good enough.   There are obviously some serious failings in the management and delivery of public transport in south-east Queensland.

Special events seem to be a higher priority than the day to day delivery of public transport for our community.

Time it was sorted, or stand aside and let others who will sort it move forward.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

RAIL Back On Track Admin wrote:
Media Release 17 January 2010

SEQ:  Public transport, extra services needed this week

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has called for the immediate introduction of extra Citytrain services on the Sunshine Coast and Rosewood lines,  and more bus services on the Inner Northern Busway. Commuters have had to pay up to 40% more for their paper tickets or 20% more for go card daily travel from Monday 4th January 2010, but still no sign of the promised increased in public transport services.

Robert Dow, Spokesman for RAIL Back On Track said:

"The TransLink Customer Service Charter says in part 'At the TransLink Transit Authority we are committed to delivering a high quality customer service experience.' (2) Long suffering commuters would like some evidence of this commitment thanks."

"RAIL Back On Track members and public feedback have reported constant overloading and long waits for buses to board between the new busway station at RBWH, RCH Herston, QUT Kelvin Grove, and the CBD. Towards the end of last year some passengers had to wait up to 50 minutes at RCH Herston to board a bus! As normal work routines are re-established it is now the time to place the services to encourage people to get on board."

"The problems of passengers not being able to board buses in timely manner is not encouraging continued use of public transport. The huge public transport infrastructure investment demands maximum use of the asset."

"For commuters travelling on the Rosewood line Monday to Friday there is a service that leaves Ipswich for Rosewood at 4.38pm, the next service for Rosewood is 5.51pm!  A peak gap that is worse than off peak times!  How does this encourage commuters to use public transport?  This farce must be addressed forthwith."

"On the Sunshine Coast line, the PM late peak evening timetable for Nambour has trains leaving Central at 6.07pm, then 7.27pm and next service at 9.28pm.  What an abysmal third world train frequency!"

"Government and TransLink have made a big deal in trying to justify the punitive fare price increases with commitments of 301,000 additional public transport seats per week (3,4).  Commuters would like to see some evidence of this commitment.  Apart from the obvious need for extra peak and off peak services on the Caboolture and Ipswich lines and the network generally, the major anti-public transport gaps on Rosewood and Nambour lines must be addressed promptly, and the appalling situation on the Inner Northern Busway around Herston fixed please!"

References:

1.   New fare structure   http://www.translink.com.au/fares2010.php

2.   http://download.translink.com.au/about/081101_customerservicecharter.pdf

3.   http://statements.cabinet.qld.gov.au/MMS/StatementDisplaySingle.aspx?id=66877

4.   http://download.translink.com.au/ticketing/100104_fares.pdf

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Sent to all outlets:

20th January 2010

Greetings,

Unless something is done to sort out the support environment for go card users and sort out the constant errors on the go card system, including the lack of equipment at key rail stations it is highly likely there will massive discontent come late January as full public transport loads resume.

Here are are couple of recent feedbacks to RAIL Back On Track.  TransLink and I would suggest operators and Government are receiving a lot of similar feedback.  Rather than pretend all is GOing so well, how about actually doing something positive for a change, rather than stupid spin statements congratulating each other on how well the go card uptake is going as people are forced from paper to go card simply because of the huge price penalty for paper?

I have an idea for another competition (as well as most transfers). See who has the most incorrect penalty fares in the shortest time.
I'll start. Three penalty fares over five trips done in two days. Who can beat that.
Sat 16th 10:14am. Bundamba to Ipswich via bus.
Sat 16th 12:50pm Ipswich (bell st) to Bundamba. This is the interesting bit. Even though I got on at ipswich the transaction history shows that I got on at stubbin st Bundamba!!! This is about 3 kms past my stop. how does this happen. The bus takes 25 min to drive from one spot tothe other. How could the GPS get it so wrong?
was charged penalty fare when I got off this bus as the stop I got off at is 3 kms before the stop it says I got on at.
Mon 18th 7:24am penalty fare for not touching off.  When I looked at history it said I touched on at the exact same time as I touched off on saturday.

And ...

Besides incorrect charging I believe there is still a long way to go in customer care for go card users.
I had a problem checking off at a station where the go card machines were not working. I phoned go card and it took 15minutes to log my problem and then I was told it would be "up to 10 working days to get a rebate" meanwhile my account was charged the penalty.

In this day and age 10 days seems excessive and 15 minutes to capture details when they already have my details on the system having registered my card also seems a bit over the top.

Given the 10 days I had to record the card number and then check daily on line to check that the rebate eventually went through.

I understand that the Customer Support staff are on separate systems to the payment processing team. If the web system at least could provide details not only of transaction history but also calls I have logged and there status this would be a vast improvement in customer care (i.e. I wouldn't have to carry a piece of paper around for 10 days with a call reference number on it)

Hence our advice to all users to check their transactions regularly.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track


RAIL Back On Track Admin wrote:

Media Release 19 January 2010

SEQ:  Go card is buggy

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has suggested all go card users should monitor their transaction history on the go card daily.  There are still regular reports of incorrect fares and other issues with the go card system.  Registering your go card and following the transactions on line is easy, alternatively the last ten transactions can be read on the ticket machines.  Incorrect charges can be claimed back from TransLink.

Robert Dow, Spokesman for RAIL Back On Track said:

"According to the go card user guide it is possible to transfer up three times (1) in a single journey. A member has today achieved six consecutive transfers using the go card (2).  Clearly more than a few issues remaining with the go card software."

"We have also documented other incorrect fare charges (3)."

"Clearly, consumers should not assume the go card is infallible, it is not.  Check your transactions regularly."

References:

1.  http://download.translink.com.au/go/091223_userguide.pdf  page 16

2.  http://backontrack.org/mbs/index.php?topic=486.msg19748#msg19748

3.  http://backontrack.org/mbs/index.php?topic=486.msg18133#msg18133

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Sent to all outlets:

20th January 2010

Greetings,

Channel 7 News Brisbane tonight (6pm 20th January) highlighted the fact that failed go card equipment has not been signed.

A reader at Nundah railway station has been out of order for three days.  It is little wonder that go card users are more than a little frustrated.

Vague policies, poor administrative support, it is taking a toll.

Note we listed the failure to sign failed go card equipment in point 6 below.

It is not rocket science.

Cheers
Robert

Robert Dow
Administration
RAIL Back On Track



RAIL Back On Track Admin wrote:

> 14th January 2010
> Greetings,
>
> The news of the ticket machines finally being positioned for the bus stations and bus interchanges to allow for go card transactions is good news, as is the sudden focus on expanding distribution outlets for the go card.   Helping hands are needed, particularly for targeted groups such as seniors and off peak travellers as well. Thank you.
>
> There are are number of issues that remain that are essentially cost neutral but would improve the overall ticketing environment considerably.
>
> These issues need to be addressed forthwith in our opinion.
>
> 1.   Immediate amnesty for new users - no questions refunds for two user failures.
>
> 2.   Clarification of when users can travel for free when equipment down at rail stations.  Not practical or safe to expect users to check every reader at a rail station.  We suggest change that to when the equipment is not operational on platform of departure or concourse as appropriate.  It would be a disaster if someone gets a $200 fine as the result of go card equipment failure.
>
> 3.   Introduction of a web based form, print version with free post, and a call back service for mobile users, and a free call number for others for reimbursement adjustment claims and so forth.  This would save money for everyone!
>
> 4.  A genuine commitment to further fare enhancements publicly spelt out, to include capping and periodical ticketing options.  Myki is a stand out in this regard. The fare structure for the go card must be improved.
>
> 5.  Roll out of additional go card equipment at rail stations and bus stations as needed. Already reports of queuing at rail stations.  As numbers continue to surge this will become a major constant irritant and generate bad publicity unless addressed, and addressed quickly.
>
> 6.  A commitment and real policy of failed go card equipment to be fixed same day where possible, certainly within 24 hours at the most.
> Go card equipment to be clearly signed when not operational.  The message that comes up on many readers 'seek assistance' is just confusing and misleading.
>
> 7.  Introduction of much needed rail services, eg. Sunshine Coast, Ipswich Rosewood peak pm gap  More rail sweepers and bus services as well particularly on the busways.  Promises won't do it, the public needs to see immediate improvements.
>
> 8.  Immediate distribution of the free go cards promised as part of the new fare strategy.
>
> 9.  Proper information and user displays set up where folks can see the equipment that is used and practise.  Similar as the myki
> displays in Melbourne, but need not be as grand.   Much better customer go card education programs.
>
> Best wishes
> Robert
>
> Robert Dow
> Administration
> RAIL Back On Track  http://backontrack.org.

[ozbob]

Sent to all outlets:

22nd January 2010

The next train for Richlands leaves in 15 minutes!

Greetings,

Here is an interesting snapshot analysis of the Ferny Grove line timetables over the last 50 years.  RAIL Back On Track has consistently commented that there is a need to move from 30 year old train frequencies to a minimum of 15 minutes off peak, better at peak. In some respects we have not really significantly improved frequencies for the past 50 years!

As part of the TransLink and Government commitment of 301,000 weekly extra public transport  seats given as part of the recent fare increases, the immediate addition of peak and off peak rail services is needed, particularly to fix the peak PM gap Ipswich to Rosewood and gaps on the Sunshine Coast line, and additional services all lines to boost peak capacity.



From:  http://backontrack.org/mbs/index.php?topic=3327.0

Best wishes
Robert

=====================================

Media Release 18 December 2009  re-released 22nd January 2010

SEQ:  Frequency of QR Citytrain services needs improvement

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has called for increased train frequency on all lines.  Ideally 15 minute frequency between 5am and 9pm Monday to Friday, more services at peak times depending on loadings, outside these times 20 minutes.

Robert Dow, Spokesman for RAIL Back On Track said:

"South east Queensland has the worst overall train service frequency of all states.  The most important factor for encouraging public transport use is frequency of service.  Other factors of importance are accessibility; the public transport must be there to use, and affordability."

"Bus rail integration becomes seamless when there is a high frequency rail service. If the services are there to use people will choose public transport.  Presently, huge gaps in train and bus timetables act as a major disincentive for public transport use."

"Promises of a further 301,000 weekly seats on public transport in an attempt to appease users for the looming fare increases are not enough (1).  More must be done.  It is time public transport in south-east Queensland moved into the real world."

References:

1.   http://www.translink.com.au/fares2010.php

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Follow up sent to all outlets:

24th January 2010

Greetings,

I spoke to a number of citizens at the Southern Spirit train event today ( http://backontrack.org/mbs/index.php?topic=3287.0 ).  They expressed much concern about matters public transport particularly the roll out of the go card and the fare structures.  A number of senior citizens I met were very informed with respect to the concession travel in other states and highlighted the difficulty many are having with the new prices and systems, and expressed extreme disappointment concerning the refusal to do anything positive for them here in Queensland.  ( http://backontrack.org/mbs/index.php?topic=3278.0 )

It is a constructive development the Opposition contacting the ACCC about the go card, that is what oppositions should do in general terms we believe.

We also have some real concerns with discrimination issues with the go card system and fare structure as it stands.

The government really does need to listen to the community and start sorting out the obvious issues.

We have highlighted them for some time. Continuing denial is getting nowhere.

A summary of our media releases on the go card  for the last three years can be found here --> http://backontrack.org/mbs/index.php?topic=429.0

It is clear what needs to be done.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org

Media Release 24 January 2010

SEQ:  The go card crisis is real

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has again called for action to improve support for go card users, and the immediate introduction of a low cost daily fare for Seniors.

Robert Dow, Spokesman for RAIL Back On Track said:

"RAIL Back On Track has received considerable feedback from commuters encountering problems with the go card system, and from Seniors struggling with the cost of paper tickets.  Seniors have been promised an integrated Seniors Card with the Go card, but unless they go and purchase a card now are faced with massive 40% fare hikes on their paper ticketing.  Even on the go card many Seniors have highlighted the increase costs of travel as they go about their business - shopping, medical appointments, social engagements.

The introduction of a special Seniors' Daily fare would be of much assistance.  This could be set at the cost of two concession journeys in the desired zones.  This would then allow Seniors to continue to get out and about and not be prisoners in their own homes.  Easily programmed on the go card, a smart card that is kept in a 'dumbed down' state in the smart state."

"Other actions needed for improved go card support include:

1.  Immediate amnesty for new users - no questions refunds for two user failures.

2.  Clarification of when users can travel for free when equipment down at rail stations.  Not practical or safe to expect users to check every reader at a rail station.  We suggest change that to when the equipment is not operational on platform of departure or concourse as appropriate.  It would be a disaster if someone gets a $200 fine as the result of go card equipment failure.

3.  Introduction of a web based form, print version with free post, and a call back service for mobile users, and a free call number for others for reimbursement adjustment claims and so forth.  This would save money for everyone!

4.  A genuine commitment to further fare enhancements publicly spelt out, to include capping and periodical ticketing options.  Myki, Melbourne's smart card ticket is a stand out in this regard. The fare structure for the go card must be improved.

5.  Roll out of additional go card equipment at rail stations and bus stations as needed. Already reports of queuing at rail stations.  As numbers continue to surge this will become a major constant irritant and generate bad publicity unless addressed, and addressed quickly. Equipment also needs to be protected from the weather so that users can read the screens.

6.  A commitment and real policy of failed go card equipment to be fixed same day where possible, certainly within 24 hours at the most. Go card equipment to be clearly signed when not operational.  The message that comes up on many readers 'seek assistance' is just confusing and misleading.

7.  Introduction of much needed rail services, eg. Sunshine Coast, Ipswich Rosewood peak pm gap  More rail sweepers and bus services as well particularly on the busways.  Promises won't do it, the public needs to see immediate improvements.

8.  Immediate distribution of the free go cards promised as part of the new fare strategy.

9.  Proper information and user displays set up where folks can see the equipment that is used and practise.  Similar as the myki displays in Melbourne, but need not be as grand.   Much better customer go card education programs.

"The bumbling roll out and transition to the go card is causing great concern and angst with many.  Something must be done, and done fast."

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Open Letter to the Premier of Queensland

25th January 2010

Dear Premier,

There is a public transport ticketing crisis.  Senior citizens are in serious trouble.  Education campaigns on how to use the go card should have been in place last year.

Please introduce some immediate travel options for Seniors.  They are struggling with the high cost of fares, particularly paper as many have not made the change to go card and will not unless helped.  Many have lost their precious funds already in their attempts to use the go card.

Every mainland state EXCEPT Queensland has some positive public transport initiatives for their senior communities.

I doubt whether you are aware of the considerable community anger and resentment that is now in place, otherwise you would have acted.
Have you been talking to the seniors?  We have, and we are alarmed.

Thank you for your consideration.

Best wishes
Robert

Robert Dow

Robert Dow
Administration
admin@backontrack.org

=============================

Media Release 13th January 2010 re-released 25th January 2010

SEQ:  Call for free Sunday TransLink travel for Seniors on Go Card and a weekend 'family' ticket!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport users has previously called for free Sunday public transport travel for Senior Citizens (1, 2, 3).  Senior citizens have access to a special seniors Go Card (a red Go Card), and as a further incentive for uptake of the card and to encourage senior citizens to get out and about, it would be a simple matter to program the smart card system to allow seniors free travel on Sundays.  In these difficult times a further initiative with positive community benefits would be the re-introduction of a family ticket arrangement for weekends.  Allow up to three children to accompany a fare paying adult for free on weekends. This is done in other states (4).  The recent price increases for public transport are impacting on seniors and families particularly.

Robert Dow, Spokesman for RAIL Back On Track said:

"Free travel for Senior citizens on Sundays was introduced by the Victorian Government on the 27 August 2006 in Melbourne. This worthwhile initiative has been a huge success and when on visits to Melbourne it has been encouraging to hear senior citizens comment on how helpful it has been to them."

"Western Australia also has free travel for seniors. WA Seniors, Aged and Disability Support Pension cardholders are entitled to travel for free on all Transperth services between 9.00am and 3.30pm Monday to Friday, all day Saturday and Sunday, as well as public holidays (5)."

"South Australia has free travel for seniors between 9.01 am to 3 pm weekdays and all day on weekends and public holidays (6)."

"NSW has Pensioner Excursion Tickets, unlimited daily public transport for $2.50 (7)."

"Public transport in south-east Queensland has some slack on weekends, and it will be no additional load for our public transport generally to make these ticketing concessions available.  It will assist families and senior citizens to get out and about, visit family and friends, and have more healthy life styles. It will assist them in this time of financial stress."

"Other Australian state governments get on with positive community initiatives, why are we marking time in Queensland? Lets move forward with smart moves that encourage utilisation of our public transport network and improve efficiency with the reduction in congestion costs, reduced environmental impacts and less expenditure for our health system."

References:

1.   http://backontrack.org/mbs/index.php?topic=52.

2.   http://backontrack.org/mbs/index.php?topic=567.0

3.   http://backontrack.org/mbs/index.php?topic=1982.0

4.   http://www.vline.com.au/fares/concessionfares/familytraveller.html

5.   http://www.transperth.wa.gov.au/TicketsandFares/FreePublicTransportTravelEntitlements/tabid/400/Default.aspx

6.   http://www.adelaidemetro.com.au/publish_article/Seniors_free_travel.html

7.   http://www.sydneybuses.info/tickets/combined-tickets/pensioner-excursion.htm

Contact:

Robert Dow
Administration
RAIL Back On Track

[ozbob]

Sent to all outlets:

26th January 2010

Greetings,

I note the 'amnesty' give for school children chasing go cards  --> http://www.news.com.au/couriermail/story/0,23739,26634156-3102,00.html )

How about an 'amnesty' for our  seniors struggling to use the go card, let alone obtain one?

Give seniors free public transport till the end of February.  This would allow time for user education and distribution of go cards.  It would turn a negative situation into a positive one.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org

[ozbob]

6th February 2010

Dear Minister Nolan,  Mr Strachan, Mr Scurrah,

Thank you for the opportunity to join with you on the 'public transport tour' yesterday afternoon/early evening.  Please thank your staff.

It was from our perspective very worthwhile to have the opportunity to  raise some issues, and discuss with you and the Cubic staff in a positive way whilst out on the public transport network.   The improvements in train will certainly be well received by the public transport community I am sure.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track http://backontrack.org

[ozbob]

17th April 2010

Dear Minister,

Our members have received correspondence from TransLink indicating that an implementation of a complete overhaul of the Citytrain timetable was to be implemented in early 2011.

We have at times been promised various timetable improvements for rail from early 2010 to the present day.  Very few initiatives have been delivered.  Yesterdays revelation in the Brisbane mX newspaper (16th April 2010) that the information concerning the new timetable for 2011 was not correct beggars belief.

The fundamental problem with the present Citytrain timetable is the abysmal train frequency, particularly off peak and the gaps in the timetables, some at peak times.  A matter related to the unsatisfactory train frequency is the poor bus - rail integration.  This complicates public transport for many commuters.

A commitment was made in a statement by yourself, the Minister for Transport  on October 15 2009 ( http://statements.cabinet.qld.gov.au/MMS/StatementDisplaySingle.aspx?id=66877 )  " ... add more than 301,000 additional passenger capacity a week to the SEQ network by July next year ... ".  Commuters are now then wondering when these services, particularly rail, are to be delivered, 2016?

We are well aware that completion of the Corinda to Darra upgrade, and the Richlands Branch will necessitate further timetable changes and hopefully an improved train frequency.  To wait until then for improvement is not satisfactory.  Timetables can be set with a view to these future service additions.

If as a community if we are to change the transport paradigm from the mayhem on the roads, to safe sustainable transport options public transport must be frequent, accessible and affordable.

Best wishes
Robert

Robert Dow
Administration
RAIL Back On Track

[ozbob]

With respect to correspondence April 17 (above).

Advice has been received that a major timetable overhaul for 2011 IS being worked on, but has not yet been finalised.  Consultation will be carried out as the timetable develops.

[#Metro]

I'm confused now.
One moment its on, then its off, then its on...

[ozbob]

Sent to all outlets:

22nd October 2010

Greetings,

Anyone hear how the talks went between Airtrain, TransLink and presumably Government?   The travelling public in Queensland has had enough of the mediocrity and lack of proper consultation.  Limited use go card?  Phase out of paper tickets?  Is there any chance of anyone letting us know what is GOing on please?   It is almost the end of October ...

If you have the chance have a look at this link.  --> http://railbotforum.org/mbs/index.php?topic=4681.0

Perth's rail system, although only half the size of Brisbane's, is carrying very close to the same number of passengers per year now - 56 million, vs about 60 million for Brisbane.  This has been built up from a miserably low figure of less than 10 million just 20 years ago.  Before electrification, Perth suburban rail was a worse basket case than Adelaide, to the point that (hard to believe now) the Fremantle line was closed from 1980 to 1983.

The reason why Perth has recovered, and will soon surpass Brisbane's patronage figures?

Firstly, electrification (cause a huge recovery, same as Brisbane in the 1980s).  But our big gains petered out due to pathetic service frequency.  Perth keeps going on the basis of a no compromise timetable - fast & frequent.  I bet their per km subsidy is half ours, and probably still falling.

Why can we not follow?  No overseas study tours even needed, and the trains were built right here in Queensland and are basically identical in performance to Brisbane's trains. (A series train, 110 km/h, somewhat like a 200 series SMU except 2 cars. B series train, 130 km/h = 160 series IMU).

What is holding back Brisbane?

This is how load statistics should be presented.  http://www.pta.wa.gov.au/NewsandMedia/TransperthPatronage/tabid/218/Default.aspx

Indeed, what is holding back Brisbane.

It is time for some cathartic change ...

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org

On 19/10/2010 6:15 AM, RAIL Back On Track Admin wrote:
Greetings,

As I understand it there is a directive for public servants and other Government representatives to use the Airtrain for travel to and from BNE.  The savings in cab charges for travel between 8 and 11pm would go a long way to pay for the subsidy?  Food for thought ..

Cheers
Robert

Robert Dow
Administration
admin@backontrack.org


On 19/10/2010 4:12 AM, RAIL Back On Track Admin wrote:
Media release 19th October 2010

SEQ: Catch the plane, now where's my train?

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters calls on the Queensland Government to subsidise evening services on the Airtrain line and give the citizens of South East Queensland a decent scope of service.

Robert Dow, Spokesman for RAIL Back On Track said:

"The continued and very public outpouring of dissatisfaction with the Airtrain continues in the media with Channel 7 news and ABC Brisbane Radio highlighting poor Airtrain frequencies and scope of service(1,3).

"There is no rail service after 8 pm from Brisbane Airport, leaving people arriving at Brisbane Airport to be gouged. The ticketing 'anomalies' with go card, requiring passengers to break their journeys to avoid paying additional fare costs are also unacceptable."

"It was revealed earlier today that the cost of an extra train service would be a mere $460, and require just 40 passengers to break even (1)."

"World class cities have world class public transport. Brisbane does not have world-class rail frequency, it has worst-class rail frequency. Indeed, Brisbane's Airtrain frequencies are the worst in the world for comparable rail systems (2). Rail frequencies on the rest of the QR network also leave much to be desired."

"Airtrain built the line at zero cost to the Queensland Government and operates trains during the day at zero cost to the Queensland Government. The least that could be done is that the $460 per service is subsidised after 8pm and new services are put on. Public transport across the world is subsidised by governments and for good reason, private operators operating 'profit only' services would give an unacceptable level of service to the public as is the case post 8pm with the rail service to and from Brisbane Airport."

"Services should be half hourly from 8.30pm to 11pm.  This will also encourage passengers to use the Airtrain during the day as they can be sure of a return journey with a returning later flight."

"Brisbane is taking 'king hits' with the negative impacts of the present poor service on tourism and locals alike. It must be sorted.  Bus is not the answer as the rail line is there waiting to be used, and rail services allow seamless connection with the rest of the Queensland Rail network."

"The difference between world-class and worst-class transport systems is service frequency and scope of service. RAIL Back on Track has always said that services must be frequent and convenient, bottom line. Can the government help find $460?"

References:

1. Airtrain Answers its critics
http://blogs.abc.net.au/queensland/2010/10/airtrain-answers-its-critics.html?site=brisbane&program=612_breakfast

2. Take me to the Airport by car
http://brizcommuter.blogspot.com/2010/09/take-me-to-airport-by-car.html

3. Seven News, Monday night 18th October http://au.news.yahoo.com/local/qld/#fop

Contact:

Robert Dow
Administration
admin@backontrack.org

[mufreight]

Originial letter to Transport Minister Emerson on 8th August 2012 regarding Ellengrove Station and car parking facilities
                           
The Honourable Mr Scott Emerson,                  8th August , 2012.
Minister for Transport and Main Roads,
GPO Box 2644,
BRISBANE,
Queensland, 4001.

Dear Sir,

   I have previously written to yourself in your capacity as Minister for Transport in relation to the matter of the failure of the Government of which you are yourself the Minister for Transport to construct the station at Ellengrove on the now under construction Richlands to Springfield extension of the Springfield rail line.

This decision not to construct the station at Ellengrove at this time would seem to again be a repeat of the failure of your predecessors in the previous government, Ms Rachel Nolan and Ms Anastasia Palt only short sighted but a decision that will greatly add to the costs of constructing the station at that location at a later date on an in service rail line rather than the costs of constructing it as a greenfield site.

At the present time despite Richlands Station having been built with 650 car parking spaces and having effectively three bus feeder services, the car parking at Richlands is at capacity before 8.00am of a morning yet Springfield station is to be constructed with only 200 parking spaces and Springfield Central with an even more inadequate 100 parking spaces, given that the layout of the Springfield development as a whole in not conducive to the operation of feeder bus services to either station.

This will mean that the total number of parking spaces for all stations on the Springfield line will in total be 950 parking spaces.

By comparison with the Mandurah rail line in Perth which like the Springfield rail line parallels a major highway, in the case of the Springfield line is the Centenary Highway and for the Mandurah line is the Kwinana Freeway Transperth has now seen fit to construct a new station at Aubin Grove only five years since the Mandurah line was opened.

This infill station between Cockburn Central and Kwinana has similarly to Ellengrove which is proposed at this time to be cuilt as an infill station between Springfield and Richlands.

There is however no similarity with the provision of commuter car parking or planning.  The number of car parking spaces at Cockburn Central has been increased from 600 to 1500 spaces, while Kwinana has 208 spaces.

The new station at Auburn Grove is now to be built with a 2000 space commuter car park yet the residential population although growing at some 3.5% annually, is less than the current population of Springfield and Springfield Central alone which has a similar rate of growth.

Without any allowance for those daily commuters who daily travel the Cunningham Highway and Centenary Highway and use the train to complete their journey into the CBD from either Richlands or Darra stations if parking is available there by rail and if not they add to the congestion on the Centenary Highway/Milton Road or the Ipswich Motorway routes into the CBD.

It is obvious by comparison that the commuter parking provisions for the Springfield line are grossly inadequate when compared with these three stations on the Mandurah line which have a total commuter car parking capacity of in excess of 3700 spaces with a residential gathering area population less than 3/5th that of the Richlands/Ellengrove/Forest Lake/Springfield Lakes and Springfield which will only provide a total of 950 spaces as presently proposed and the three stations used for this comparison all have more than four feeder bus services to each station.

The question arises if it is the intent of the Queensland Government and the Transport planners from the Transport and Main Roads Directorate to have the majority of commuters use private cars adding to the congestion on an already overstressed road system rather than public transport.

A partial solution would be the immediate construction of the station at Ellengrove as a greenfield site, this would deliver substantial cost savings on construction as the station could be built to a simple design, by the use of a subway which will be required at that station site because of the elevation of the rail line at the proposed Ellengrove station site location. 

There would be no necessity for lifts to provide disability access as ramps at an acceptable gradient could be provided.  The savings by not having to provide lifts would be quite considerable and those requiring wheelchair access would also have as an alternative Richlands Station.

There is space within the rail corridor at Ellengrove for the provision of some 280 to 300 parking spaces and there is currently undeveloped land across Consendine Street from the station site that could be acquired to provide a further 1000+ parking bays which would relieve the problem of the failure to provide adequate parking spaces at Springfield and Springfield Central.

This would encourage the uptake by commuters of the rail line and reduce the growth of congestion on the Centenary Highway.

There are also other advantages besides the savings to the public purse such as politically.  One might recall that under the previous government the then Transport Minister and Member for Ipswich, Ms R Nolan pruned the Station at Ellengrove from the project, her successor as Transport Minister and now opposition leader is the Inala local member and her constituents would be considerably impressed by the current Government providing infrastructure within the electorate and it would also be viewed in a positive manner by those resident in electorates along the Centenary Highway/Cunningham Highway.

   I thank you for your time and look forward to your considered response,

         

[mufreight]

Response to letter to Transport Minister Emerson received under the hand of the Honourable Mr Steve Minnikin Assistant Minister for Public Transport.  17th October 2012

Office of the Minister for Transport and Main Roads
Thank you for your letter to the Honourable Scott Emerson MP, Minister for Transport and Main Roads, about the construction of a rail station at Ellen Grove as part of the Richlands to Springfield rail project. The Minister has asked that I respond on his behalf.
Due to the significant debt left by the previous Labor Government the Ellen Grove Station cannot be constructed at this time. However, as you may be aware, the design of the current Richlands to Springfield project allows for construction of a station at Ellen Grove in the future.
Regarding the availability of car parking spaces at stations on the Springfield line, enhancement of bus connections to the rail stations of Springfield and Springfield Central is planned and will reduce the demand for car parking spaces and encourage public transport use. I am advised you were informed about this by a letter dated 6 March 2012.
It is expected that the new rail line to Springfield, with stations at Springfield and Springfield Central, will reduce congestion on the Centenary Highway and relieve pressure on car parking at Richlands Station. Further review and consultation with the community will be undertaken regarding service changes to public transport in this area prior to the opening of the rail line in late 2013.
I trust this information is of assistance.
Yours sincerely
Steve Minnikin MP
Assistant Minister for Public Transport