Customers vs passengers

[Fares_Fair]

Strictly speaking, I think we may all be perambulatees.

Regards,
Fares_Fair.

[somebody]

You'd probably hate Virgin's term then "guests".

[mufreight]

The use of the term Customers leaves much to be desired.  Passengers is far more appopriate and better received by most, the switch to using the customers term was simply change for the sake of change to justify the existence of PR jocky who in all probability has never had an original thought in hid life. 
More would have been achieved by retraining him to decant or repair toilets on the IMU's, that would be relevant to his espousals and of far more practical use.
One must question this change for the sake of change attitude of Transtink. there was no necessicity to change the name of Brunswick Street Station, that is where it is.  The flawed attempt to change the name of Park Road being another example that has resulted in the Boggo Rpad bus station and the Park Road railway station side by side.        

[SurfRail]

there was no necessicity to change the name of Brunswick Street Station, that is where it is.

There's no other station in Fortitude Valley...

[STB]

there was no necessicity to change the name of Brunswick Street Station, that is where it is.

There's no other station in Fortitude Valley...

Agreed, better to name a station based on the suburb it's in rather than a street name, unless there are two stations in the one suburb, ala Dutton Park.  Street named stations are near useless to infrequent users and is just outdated thinking.

[HappyTrainGuy]

All trackside infrastructure still retain the BS.

[SurfRail]

Roma Street is fine because it has historical significance and is well-known, and is in the CBD along with other stations and so needs to be distinguished.

Boggo Road / Junction is a better name for Park Road because the current name is utterly inconsequential, whereas Boggo Road is a landmark precinct.

Thomas Street should be Sadliers Crossing.

[Mr X]

Can we rename Kinsellas Rd on the MBRL?

Roma Street, I agree, it's good
Park Road is actually a big confusing, there are a few "Park Rds" in the area- eg. Park Rd, Milton, Park Rd, Yeronga and gives no clue as to where it is. Has the same effect as if it was named "Stopping place 5". Call it Boggo Rd!

[SurfRail]

Can we rename Kinsellas Rd on the MBRL?

Roma Street, I agree, it's good
Park Road is actually a big confusing, there are a few "Park Rds" in the area- eg. Park Rd, Milton, Park Rd, Yeronga and gives no clue as to where it is. Has the same effect as if it was named "Stopping place 5". Call it Boggo Rd!

Interesting fact - if you actually walk out to the intersection of Park Road and (I think) Quarry Street, there is a TransLink format station sign for Boggo Road busway station which makes absolutely no reference to the railway!

[Mr X]

Did you mean:
Park Rd, Woolloongabba QLD 4102
Park Rd, Milton QLD 4064
Park Rd, Yeronga QLD 4104
Park Rd, Nundah QLD 4012
Park Rd, Graceville QLD 4075
Park Rd, Mt Gravatt QLD 4122

Ugh!

As for the signage- well that's just daft. Am I surprised? No.

[BribieG]

Travelling offpeak at weekends to work, on the Caboolture line, it's quite obvious that many of the passengers aren't customers. 

[Stillwater]

I used to think that I wanted to be a passenger, but now I am very comfortable with being a 'customer'.  It puts the correct connotation on the relationship.  The customer is always right, we are told; and Translink/QR personel gain the perspective that they are offering a service, rather than being oompla-loomas in a system.  When we were passengers, they operated the trains and buses and travellers were incidental to the operation almost.  When we were passengers, we were like fleas that plomped onto the Translink dog's back and hung around until the dog randomly wandered to where we wanted to go, then we jumped off.  As a 'customer', the dog goes where we want it to.  The dog just needs to be trained a bit more.  'Here Translink ... walkies!'

[HappyTrainGuy]

The customer is never always right

[ozbob]

Weasel words are weasel words.

Interesting read, note the duality of passengers and customers ..

--> http://www.dailymail.co.uk/news/article-2068812/Rail-firms-told-ditch-jargon-train-delays.html

Feedback on the fact that we are passengers not customers has always been very strong.  Many pax don't see themselves as customers and much prefer passengers.  Passengers can be right too ...  

[#Metro]

Many pax don't see themselves as customers and much prefer passengers.  Passengers can be right too ...

The system carries people who don't pay... obviously not customers... LOL

[Barbar]

I believe Queensland Rail uses the term Customers rather than Passengers due to its push for International Customer Service Standard certification via their membership of the prestigious Customer Service Institute of Australia; The CSIA permits QR to use the CSIA "Certified Customer Service Organisation" Seal on their company stationery, marketing material along with other members who demonstrate a commitment to excellence in customer service, e.g.Telstra, vodaphone.

CSIA members also have a chance to win internationally recognised awards where National and State winners of each category will receive permission to display the CSIA's "Australian Service Excellence Award" logo on company stationery and marketing material.  As well as the opportunity for favourable publicity further improving a member organisation's image....says it all really.

[Stillwater]

lol, now don't get me started on Telstra, where I am not a 'customer', but a 'listener'.  Random static down a copper cable may or may not be destined for my home, but can find its way there.  I am supposed to sort things out at my end, making me a self-help customer at best.  The idea of customer service is an anathema to Telstra.

[dwb]

Transport Secretary Justine Greening also  welcomed the move to 'protect the interests of passengers during periods of disruption on the railway'.
She said: 'The failure to provide information to passengers during last year's winter's disruption made a bad situation worse for so many passengers. I want to see the industry working together and taking all reasonable steps to prevent this from happening again.'

Read more: http://www.dailymail.co.uk/news/article-2068812/Rail-firms-told-ditch-jargon-train-delays.html#ixzz1kpYlskzI

I read this with scepticism, and I say, if you're always delayed, get the earlier train!

[somebody]

Being delayed persistently is a sign of something being wrong.

[Fares_Fair]

Transport Secretary Justine Greening also  welcomed the move to 'protect the interests of passengers during periods of disruption on the railway'.
She said: 'The failure to provide information to passengers during last year's winter's disruption made a bad situation worse for so many passengers. I want to see the industry working together and taking all reasonable steps to prevent this from happening again.'

Read more: http://www.dailymail.co.uk/news/article-2068812/Rail-firms-told-ditch-jargon-train-delays.html#ixzz1kpYlskzI

I read this with scepticism, and I say, if you're always delayed, get the earlier train!

@ Simon +1
I note that it wasn't the fact of the delays that is the issue, but the communication or clearly lack thereof.
A salient point.

Getting an earlier train does nothing to resolve the actual issue.

Regards,
Fares_Fair.