Hong Kong 90% Public Transport mode share!

[#Metro]

 

There are some things that are transferable, and some things that are not. What can be adapted?

Public transport in Hong Kong accounts for over 90% of journeys travelled in the territory. In 2009, MTR provided a mass transit railway service accounting for 42.6% of all public transport trips. On a normal weekday, over 4.3 million passengers are carried in the 220km railway network. MTR is one of the finest metros in the world and recognised as a leader in safety, reliability and caring service. We measure our performance from the customer experience perspective, keeping our resources very focused on delivering customer service excellence. For example, a passenger has to travel on MTR over 870 times before experiencing a delay of more than 5 minutes.

We aim to exceed customers' expectations through innovation and employees who serve from their hearts. The Octopus Card for ticketing and e-purse is the leading electronic smartcard system in the world. Our people are well trained and empowered to provide a caring service to our passengers, and they do.

http://blog.iproperty.com.my/real-estate-news/hong-kong-experience-how-90-commute-by-public-transport/
http://www.uitp.org/advocacy/2025.cfm

[#Metro]

# How is MTR able to make the organisation such a profitable operation?

# The science of profitable operations is to get the numbers right. We have high patronage figures and steady growth, giving solid fare revenue. Leveraging on the patronage, we have achieved amazingly high non-fare revenue mainly from rental of commercial space and related retailing revenues, advertising and telecommunication businesses. In parallel, productivity is growing and expenditure per passenger x km steadily decreasing. We strive to maximise the value created from the railway assets through comprehensive asset management. The art of being profitable is how to attract more passengers to MTR from other competitive transport modes. We achieve this by providing a caring service that will put a smile on every customer's face.

MTR is hosting the 6th UITP Asia-Pacific Congress and 3rd International Conference on Public Transport Financing on 15-19 November 2010 in Hong Kong. Innovation, lifestyle, diversification and partnership are some of the topics. We cordially invite you to participate and experience MTR's caring service in Hong Kong.

Mr Cheung, thank you very much.

For more information visit www.uitp.org/hongkong2010.

[ButFli]

I want some of this caring service from the heart. Sounds like it might be quite a thrill!