Smart Go card user guide

[ozbob]

The post by RaverRabbit has prompted the idea again that we put together a 'smart' go card user guide.

Clearly there is a lot of misinformation around ( see here for an example),

• Refund policy.


• Travel for free - when and why?


• Using the card effectively.


• Essential links to further information.


• Airtrain fare anomaly.

Not to replicate the user guides etc. but basic survival tips when given blatant incorrect advice by staff who should know better ..

Anything else to add?

[STB]

The difference between a 'trip' and a 'journey'?

How to correctly care for a Go Card? - I've seen quite a few people bend their cards to breaking point ending up with the card unusable, then blaming the technology rather than themselves after managing to snap the card.

How to use the Go Card ie: how to touch the card to the reader - no waving the card about or 'swiping' - plus correction on the convention used for touching the Go Card, a physical touch rather than a 'swipe' ie: moving the card up and down the reader, which can cause an incomplete touch.

[ozbob]

Thanks STB, good points!

[WTN]

Add a quick troubleshooting guide.

When you get red lights saying...
-"already touched" -> ignore, card has been successfully touched
-"seek assistance" -> try another reader
-"invalid card" -> try another reader
-"insufficient credit" -> add credit at the station office, on the bus (except BT), ticket machine or retailer, then touch on

[somebody]

The difference between a 'trip' and a 'journey'?

I think whichever one is doesn't incur a flag fall should be changed to something like 'leg' or 'sector'.  Otherwise it is too unclear.

[Gazza]

This:

http://img594.imageshack.us/img594/6780/gocardsmall.jpg


High res:
http://img607.imageshack.us/img607/9484/gocard.jpg

[#Metro]

  ROFL LMAO

Great stuff!

[ozbob]

 

[Derwan]

-"seek assistance" -> try another reader
-"invalid card" -> try another reader

I would say something like:  Wait a few seconds and then try again.  If the problem persists, try another reader.

NICE ONE GAZZA!!!

[STB]

Oh Gazza, I can very easily see that been used to teach students on how to correctly use the station readers .

Perhaps knock one up for the on board bus/ferry readers and the Go Gates?

[mufreight]

Terrific, the concept is great, pity that many are unable to read the readers though, font too small, LCD screen not working, screen illegible from exposure to weather but bigger screens might mean that they might have to dispense with the Translink logo if the existing readers were to be modified with a Miki size screen.

[Gazza]

^The new station readers are one thing, but I wouldn't hold your breath for the Bus & Ferry readers to ever be changed.

[ozbob]

Is there anyone who would like to take this on as a little project?  Gazza are you happy for your diagrams to be included if we put something together?

If there are some volunteers a draft document could be put together.  Have a short period of consultation with others, We could then do a final version and circulate?

The intent is not to replicate the TransLink stuff but those tips that ' add value, convenience, knowledge and confidence '  

[Gazza]

Yeah go for it.
Here's a bus version as suggested...A fare gate version is redundant because they are all closed these days, so you are forced to do it right!

High Res version:
http://img408.imageshack.us/img408/501/gocardbusversion.jpg

[ozbob]

Thanks!

[ozbob]

Now available --> http://railbotforum.org/mbs/index.php?topic=5149.0