Started by ozbob, December 13, 2009, 09:35:19 AM
Quotetherefore the results will be skewed and will be lower than the results of a professional survey
Quote... To continue to meet our customers' needs, a new customer satisfaction survey iscurrently under design. These new customer survey results will return to future editionsof Tracker ...
QuoteThe other concern I would have Robert, is not only it's an online small focus group, but it's also a group with specific concerns about public transport (a lobby group), people wouldn't be here and seeing the voting threads otherwise, therefore the results will be skewed and will be lower than the results of a professional survey in the overall perspective of the travelling public, network operations, network planning, which in turn is worked out by patronage levels and movements, among many other things. Additionally, your survey only covers one aspect of public transport, and doesn't cover what I mentioned. The other things your survey doesn't cover for example includes future demand forecasting and public transport economics forecasting.
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