Go card service disruptions

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

System-wide adjustment of go card balances for rail customers who couldn't touch on/off due to service disruptions. http://bit.ly/UyFjcN

=============================

http://jp.translink.com.au/travel-information/service-updates/details/1359259709

Fare adjustments

We're aware customers are having issues with go card due to problems with ticketing equipment following extreme weather, flooding and power loss.

Please touch on and touch off where possible.

In the meantime, we're working on a system-wide adjustment of go card balances for all customers who were unable to touch on and off correctly at train stations over the long weekend and continue to experience issues today. This will take a couple of days to process and your balance will be automatically adjusted when you touch on after Friday 1 February, weather permitting. If you believe you still require fare adjustment after Friday, please request an adjustment online or call us on 13 12 30 sometime next week. You have 8 weeks to request a fare adjustment from the date of travel.

We appreciate your patience and understanding.

[Fares_Fair]

TransLink SEQ‏@TransLinkSEQ

System-wide adjustment of go card balances for rail customers who couldn't touch on/off due to service disruptions. http://bit.ly/UyFjcN

[Fares_Fair]

Go card log-in down ...

[ozbob]

Go card log-in down ...

Was up and down a bit late last week as well ... lingering issues ...

[ozbob]

Twitter

TransLinkSEQ @automation_man You're prob hitting the old URL. Try http://t.co/cvIR2V5e

=======================

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ which is the correct url? https://gocard.translink.com.au/webtix/  works https://www.seqits.com.au/webtix/  doesn't

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

@robert_dow @automation_man 1st one is correct. Thanks. http://bit.ly/TLgocard

===========

This is the correct link for go card --> https://gocard.translink.com.au/webtix/

[Fares_Fair]

Twitter

TransLink SEQ ‏@TransLinkSEQ

@robert_dow @automation_man 1st one is correct. Thanks. http://bit.ly/TLgocard

===========

This is the correct link for go card --> https://gocard.translink.com.au/webtix/

Cheers.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Online go card services unavailable on Sat 2 Mar. Make travel easier and register now for auto top-up

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Online go card services unavailable on Sat 2 Mar. Make travel easier and register now for auto top-up

Go card back online, seems a bit faster to me ...

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ 13m

Go Card fare machines offline. Please visit manned QR station, go card retailers or call 13 12 30. http://bit.ly/sminTe  #qr

[ozbob]

^

Twitter

TransLink SEQ ‏@TransLinkSEQ

go card fare machines returned to normal. Thanks for your patience.

[ozbob]

http://translink.com.au/travel-information/service-notices/2956/details

10 minute delays: Eagle Junction to Bowen Hills

Last updated: 8.04am Wednesday 27 November 2013

At the request of fire and emergency services, two out of four lines at Albion station will be closed. All train services will still run, however customers may experience delays of up to 10 minutes.

The go card devices at Albion station are currently out of order due to a power outage. Customers should contact 13 12 30 if they experience any issues with their go card.

[ozbob]

http://translink.com.au/travel-information/service-notices/12341/details

Fixed fares due to CBD train delays Friday (May 2)

Last updated: 6.42pm Friday 2 May 2014

Customers who touched on at CBD stations during Friday afternoon's peak (May 2) may have incurred a fixed fare as a result of the train delays resulting from the overhead power issue at Central and the points fault at Fortitude Valley. An automatic fixed fare adjustment will be made to affected customers' cards.

[ozbob]

http://translink.com.au/travel-information/service-notices/43771/details

Go card top up facilities offline

Last updated: 5.05pm Wednesday 15 April 2015

Some go card facilities are currently impacted by a power outage at the go card data centre. Customers are still able to touch on and off on all public transport, however top up facilities are currently unavailable from 7-Eleven stores, online at the TransLink website, or via the TransLink contact centre.

You can still top up your go card at any other go card retailer (full service), rail station ticketing office (cash only, no EFTPOS), fare machine (cash only), or on board buses (excluding Brisbane Transport services).

If you've configured your card for auto top up, this service is unaffected.

All go cards facilities will return to normal by 6.30pm. We thank you for your patience as we work to resolve the outage.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ 28 seconds ago

go card facilities impacted by telecommunications issue. You can touch on/off but r unable to top up EFTPOS at retailers or fare machines

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ 15 minutes ago

go card facilities impacted by telecomms issue. You can touch on/off but r unable to top up EFTPOS at some retailers or fare machines

[Fattious]

I was going to post this in the "tell us your experiences" thread but this is also service disruption related and it doesn't appear there was any status posted on the Translink site (may have just impacted one bus/reader).

On afternoon Thursday 3rd Sept I incurred a $5 charge when boarding the 2nd trip in my journey. I was sure I had touched off the 1st trip correctly and the CUBIC reader charged me appropriately.

On reviewing my Gocard history, it shows a $5 Top up/adjustment (failed touch-off correction) at time coinciding with touch on time of the first trip of the morning.

Contacted Translink to enquire about the charge and initially the operator was going to make the adjustment however I raised the $5 adjustment and she confirmed it looks like there was an issue with the system, and that Translink had automatically applied adjustments to impacted cards.

Good work Translink for being proactive! Would be nice if the date stamp on the correction appeared after the date stamp of the $5 charge.

[red dragin]

Got a flat fare last week - tagged on at Dakabin and got a multiple beep message - couldn't read the screen due to condensation. Others got the "invalid card type message" with the same beeps.

Spoke to QR person in the city, they let me through without tagging off. Got flat fared when I headed home (and missed out on my 9 & free).

Adjustment has been applied but no 9 then free trip 

[ozbob]

http://translink.com.au/travel-information/service-notices/59221/details

EFTPOS facilities down and Real-time outage

Last updated: 12.28pm Friday 18 September 2015

Due to an outage, EFTPOS and Real-time services have been affected across the TransLink network.

Customers are unable to use EFTPOS facilities online, via the call centre or at any Queensland Rail and busway station to top up their go card. Cash top ups are still available.

7/11 retailers are unable to top up go cards by EFTPOS or cash at this time.

Real-time information is currently unavailable for bus and ferry services.

We apologise for any inconvenience.

[ozbob]

https://gocard.translink.com.au/webtix/

" The go card website is currently unavailable

For all on-line services please contact TransLink on 13 12 30.  "

[ozbob]

https://translink.com.au/service-updates/115706

Scheduled maintenance - go card systems

From 7pm on Wednesday 15 February until approximately 1am the following morning, some go card services will be unavabile due to a disaster recovery training exercise.

During this time, the following services will be affected or unavailable:

    EFTPOS payments at ticket machines and station offices
    all go card refunds
    go card account management via online - from 6.30pm
    go card account managment via call centre.

You will still be able to touch on and touch off with your go card to travel and top-up with cash at fare machines and go card retailers.

If you experience any issues managing your go card account, please try again on Thursday 16 February. For urgent matters, call our contact centre on 13 12 30.

[verbatim9]

https://twitter.com/7NewsBrisbane/status/1023850944419643392

[ozbob]

Sent to all outlets:

3rd September 2018

Go card system down on buses and ferries

Greetings,

We have had a significant number of reports today that the go card system is down on buses and ferries.

No official notification.

Regards

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

https://twitter.com/Robert_Dow/status/1036497658502762496

^

https://twitter.com/Robert_Dow/status/1036505727932588032

[ozbob]

Brisbanetimes --> Free fares for transport users as Go Card system fails

Commuters =travelled for free on Brisbane's bus and ferry services on Monday due to widespread Go Card reader failure.

The issue has been occurring since early Monday morning, as of 4.30pm, it had not been resolved.

A Translink spokesman confirmed the issue was ongoing.

It is understood the system is working on trains.

It is unclear how much the system failure will cost in lost revenue, but when bus drivers offered fare-free days in 2017 during bus strikes Brisbane City Council estimated a cost of $515,000 a day.

[I let BT know there was an issue ...  ]

[ozbob]

Sent to all outlets:

4th September 2018

More transport failure on high!

Good Morning,

The go card system was still down at 10.30pm last evening, and still no official notification.

Have TransLink given up Minister Bailey?  What an useless effort once again by this waste of space.
Time to get cracking with delivering a proper public transport authority.

As the RTI patronage data shows ( https://railbotforum.org/mbs/index.php?board=91.0 ), the SEQ public transport  network is in a diabolical mess. The rail network is dysfunctional.  The bus network teeters on collapse.  How can people catch a train that departs 12 minutes early?  This is tragic ...



To say we are disappointed with the lack of action at the Ministerial level is an understatement.  A succession of feeble Governments, weak Ministers,  bumbling transport bureaucrats, have delivered gross failure.  And you still hide behind the firewalls of failed communications, secrecy and non-transparency.

Slowly we are breaking through with the truth.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Sent to all outlets:

3rd September 2018

Go card system down on buses and ferries

Greetings,

We have had a significant number of reports today that the go card system is down on buses and ferries.

No official notification.

Regards

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

https://twitter.com/Robert_Dow/status/1036646990400999424

[ozbob]

https://twitter.com/Robert_Dow/status/1036671726447296512

[ozbob]

https://twitter.com/TransLinkSEQ/status/1036522491856994305

[ozbob]

https://twitter.com/Robert_Dow/status/1036674147059785728

[ozbob]

Couriermail --> Free travel as go card reader fail continues

Latest advice from the transport body's customer service line is that "some" readers may be operational on Tuesday morning but they couldn't guarantee any were working.

The best advice was to "trying swiping" to see if it worked. Commuters would not be fined for not swiping and they said travel was effectively free until the problem was fixed.

The system was down from about 4.30am on Monday but it took until Monday evening for Translink to communicate the issue with commuters.

At 5.53pm, Translink wrote on its Facebook page: "Go card device readers on buses and ferries are currently unavailable."

https://twitter.com/TransLinkSEQ/status/1036522491856994305

Public transport advocate group Rail Back on Track called the situation a "transport failure on high".

[ozbob]

https://twitter.com/Robert_Dow/status/1036707863400407040

[ozbob]

https://twitter.com/9NewsQueensland/status/1036714500513095680

[ozbob]

https://twitter.com/TransLinkSEQ/status/1036722136000458752

==========================

https://translink.com.au/service-updates/196321

Go card device readers available: buses and ferries

Last reviewed: Tuesday 4 Sep 2018 at 7.03am (8 minutes ago)

Go card device readers on buses and ferries are now available. Customers are reminded to touch on and off as normal.

Please call 13 12 30 for any go card related concerns or enquiries.

[ozbob]

https://twitter.com/7NewsBrisbane/status/1036892740095598593

[not_available]

Go card readers were out @ south bank p2/3
Pids out as well

[achiruel]

Go Card readers out at Kingston this morning as at 0630. I'm guessing this might have had something to do with free travel last night, and perhaps they just forgot to turn them back on?  :conf

[ozbob]

https://translink.com.au/updates/365566

Bus go card reader outage on multiple services

Last reviewed: Friday 6 Oct 2023 at 10.27am

go card readers on Brisbane City Council, Caboolture Bus Lines, Kangaroo Bus Lines, Thompson Bus Services and Transdev buses are temporarily unavailable due to a technical issue.

As a result, real-time information is temporarily unavailable on these services.

Departure times may display as 'scheduled' on our app and website, and this will continue while technicians work on the issue.

[RowBro]

https://translink.com.au/updates/365566

Bus go card reader outage on multiple services

Last reviewed: Friday 6 Oct 2023 at 10.27am

go card readers on Brisbane City Council, Caboolture Bus Lines, Kangaroo Bus Lines, Thompson Bus Services and Transdev buses are temporarily unavailable due to a technical issue.

As a result, real-time information is temporarily unavailable on these services.

Departure times may display as 'scheduled' on our app and website, and this will continue while technicians work on the issue.

If it's Caboolture Bus Lines it would have to be an issue with smart ticketing, not go card. Caboolture Bus Lines has smart ticketing installed on all their busses.

[RowBro]

I'm on a bus with Smart ticketing and the readers are down. Displaying a Cubic diagnostic page on the reader when at a station.