Go card service disruptions

[Golliwog]

In spite of it having issues, I don't want to go back to the old system.

No, me neither. This one looks better and is easy to use.

[ozbob]

Go card login is presently crashed ....3.21am or thereabouts,  go!

[ozbob]

Back on line at 3.34am ...

[ozbob]

Off line at 0855am.

TL have indicated they aware of the ongoing issues and are working on a resolution.

[HappyTrainGuy]

[ozbob]

Back up again ...   

[ozbob]

Down again ...

[ozbob]

Up again ... 

[STB]

Sounds like my wireless connection to the network here at home.  Will lose contact with the router after a random amount of time, or after inactivity and the only fix is to reset the computer.   It's a network issue, I know, but have been unable to solve it thus far, which for me is plain annoying.

[somebody]

Sounds like my wireless connection to the network here at home.  Will lose contact with the router after a random amount of time, or after inactivity and the only fix is to reset the computer.   It's a network issue, I know, but have been unable to solve it thus far, which for me is plain annoying.

Give me wired connections any time.

[Fares_Fair]

down again ... 2:27pm

[ozbob]

This is new, might be working on it ..

Error 503--Service Unavailable
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.4 503 Service Unavailable

The server is currently unable to handle the request due to a temporary overloading or maintenance of the server. The implication is that this is a temporary condition which will be alleviated after some delay. If known, the length of the delay may be indicated in a Retry-After header. If no Retry-After is given, the client SHOULD handle the response as it would for a 500 response.

[ozbob]

Yes, up again ... 

[Fares_Fair]

yo yo is up    

[Golliwog]

Sounds like my wireless connection to the network here at home.  Will lose contact with the router after a random amount of time, or after inactivity and the only fix is to reset the computer.   It's a network issue, I know, but have been unable to solve it thus far, which for me is plain annoying.

Ours used to do something similar, but it was an issue on the router (not the wireless part either) end, not the computer. It got to the stage where even turning the router off and on again rarely worked and our connection was at the whim of the router gods. After talking with our ISP's tech support, the end conclusion was that it was an old (in computer years) router and was starting to fail, so we replaced it and everything worked fine.

[BrizCommuter]

Sounds like my wireless connection to the network here at home.  Will lose contact with the router after a random amount of time, or after inactivity and the only fix is to reset the computer.   It's a network issue, I know, but have been unable to solve it thus far, which for me is plain annoying.

Ours used to do something similar, but it was an issue on the router (not the wireless part either) end, not the computer. It got to the stage where even turning the router off and on again rarely worked and our connection was at the whim of the router gods. After talking with our ISP's tech support, the end conclusion was that it was an old (in computer years) router and was starting to fail, so we replaced it and everything worked fine.

Some routers (including BrizCommuters old Netgear router) have dodgy firmware, which cause wireless or ADSL dropouts. BrizCommuter has not a single problem since purchasing a Billion router for more than a year ago.

[red dragin]

Had the same problem with dlink, netgear, billion & telstra routers.

Donation to council (bin ) and a new router fixed it every time.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Thornside train station experienced a power shortage between tonight. Check your gocard account for touch off - http://bit.ly/OaVtCT

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1350543682

Shorncliffe station fare machine outage

Last updated: 11.28am Monday 22 October 2012

The fare machine located at Shorncliffe station is currently out of operation.

go card top ups and single paper tickets may be purchased using cash or eftpos from the station's ticket office during business hours, as follows:
Shorncliffe station ticket office opening hours
Monday to Thursday    6.30am - 6.45pm
Friday    6.30am - 5.00pm
Saturday and Sunday    7.30am - 2.30pm

TransLink is currently working to rectify the problem. We thank you for your patience.

[Set in train]

Many SE Busway ticket machines are incapcitated to some extent eg. won't vend cards, won't take notes/coins/both, won't print receipts. Maintenance is slipping. This has been the case for the last 6 weeks.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

go card fare machines off-line at Springwood bus station, Eight Mile Plains and Upper Mt Gravatt busway stations due to communications fault

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1357787848

Planned go card system outage

Last updated: 2.21pm Friday 11 January 2013

An upgrade to the go card system will take place this Saturday 12 January from 7am until 5pm.

During this time, you'll still be able to:

    top up at a TransLink fare machine or at a go card retailer with cash, credit card and EFTPOS
    touch-on/touch-off as normal at stops and stations.

Disruptions during the scheduled outage include:

    go cards will not be available for purchase online
    access to go card account services online or through the TransLink call centre will not be available
    go card registration and refunds will not be available at Queensland Rail stations, go card retailers or through the TransLink call centre.

We appreciate your patience during this system upgrade.

[ozbob]

Now 5.30pm ..

http://translink.com.au/tickets-and-fares/go-card/online

Online

Due to a scheduled upgrade, you will be unable to access your go card account online from 6.30am until 5.30pm today.

We thank you for your patience

[ozbob]

Wonder what is actually being upgraded?

[ozbob]

1650 12th January 2013  minor jackpot (go card off line)

http://translink.com.au/

[ozbob]

Back on line, logged in, can't notice anything in particular although does seem to be going a bit faster ..

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ Goodna rail, go card reader Up end, down side, near the stairs is giving a lot of users intermittent touch errors ..

=================

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ Goodna rail, go card reader up end down side, one of the pair just down from stairs, screen cannot be read, faded ...

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ Goodna rail, go card reader Up end, down side, near the stairs is giving a lot of users intermittent touch errors ..

=================

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ Goodna rail, go card reader up end down side, one of the pair just down from stairs, screen cannot be read, faded ...

Been like this for weeks, I was seeing if anything was going to be done .....  nothing, not that many use go cards at Goodna  at times it seems ... LOLOL

[ozbob]

Go card online https://gocard.translink.com.au/webtix/  appears to be down ..

[ozbob]

Go card online https://gocard.translink.com.au/webtix/  appears to be down ..

Back online now ... 

[p858snake]

All ferny gates down. Told not to touch off at end.


But I'm interchanging at Bowen hills..,

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ Goodna rail, go card reader Up end, down side, near the stairs is giving a lot of users intermittent touch errors ..

=================

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ Goodna rail, go card reader up end down side, one of the pair just down from stairs, screen cannot be read, faded ...

Screen now readable ...  thanks 

[ozbob]

All ferny gates down. Told not to touch off at end.


But I'm interchanging at Bowen hills..,

In that case you are required to touch on at Bowen Hills and carry on! 

[p858snake]

All ferny gates down. Told not to touch off at end.


But I'm interchanging at Bowen hills..,

In that case you are required to touch on at Bowen Hills and carry on! 

I did, but the QR Socmed person didn't even have a clue

@squashedpeaches: @QueenslandRail @Robert_Dow go gates down at ferny and told not to touch off, but interchanging at Bowen hills, tap on there?
@QueenslandRail: @squashedpeaches hi & thanks for passing this on, however, you're best to enquire with @TransLinkSEQ re. the specifics of go card system.

[ozbob]

There is a lot of confusion concerning go card for many, particularly when things start to go wrong.  With the 'fare evasion blitz' no doubt in my mind that innocents will be caught up in the efforts as well.

[ozbob]

Lot of fixed fares around today, many readers not operating.  Apply for adjustments as appropriate ...

[BrizCommuter]

Lot of fixed fares around today, many readers not operating.  Apply for adjustments as appropriate ...

TransLink should fix them automatically when there are known system issues.

[ozbob]

... We're aware of a number of stations where ticketing equipment has failed due to flooding or power loss. Please touch on and off where possible and contact us for any fare adjustment requests. You can request a fare adjustment online or call us on 13 12 30 ...

http://jp.translink.com.au/travel-information/service-updates/details/1359364249

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

If you cannot touch on with go card, don't touch off, You travel free, make a donation to flood appeal in lieu :-) ... #bigwet @612brisbane

[nathandavid88]