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Author Topic: Go card service disruptions  (Read 27150 times)

Offline ozbob

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Go card service disruptions
« on: November 18, 2009, 11:27:38 AM »
From Twitter

TransLinkSEQ
  
Customers are currently unable to top up their go cards online. http://www.translink.com.au... 43 minutes ago

--------

http://www.translink.com.au/alert.php?id=255

go card online top up problems - effective 18 November 2009

TransLink has been advised there is a problem with the online go card management system.

Customers will not be able to top up their go card online until the issue with our external service provider is resolved.

We apologise for any inconvenience and we will advise as soon as functionality is restored.
« Last Edit: January 26, 2011, 08:08:02 AM by ozbob »
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Offline ozbob

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Re: Go card service disruptions
« Reply #1 on: November 19, 2009, 06:41:27 AM »
Tweet

TransLinkSEQ
 
the top up facility online is back up and running. Sorry for any inconvenience caused. about 14 hours ago from web
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Offline Rusty Rails

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Re: Go card service disruptions
« Reply #2 on: November 25, 2009, 09:34:01 AM »
If a person travels by public transport once or twice a year seem pointless having to pay $5 up front for a Go Card then load money on to it. Also what to the visitors who arrive from interstate and want to make 1 journey. how do they fare :pr  . If you loose a Go Card whhat then if you have $100 loaded can it be cancelled
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Re: Go card service disruptions
« Reply #3 on: November 26, 2009, 02:06:39 PM »
Well it can be if it's registered.  I don't know what will happen with the 'Limited Life Cards', but time will tell.  At the end of the day though it's the passengers responsibility to not lose the card, just as it's your responsibility to not lose your paper ticket.  If you lose it, then build a bridge and get over it in my books.  It's no different in London (Oyster Card) when it first started up, you had to register the card in order to protect the balance.

And again, if you're a visitor from interstate or overseas then it's your responsibility to find out how the public transport system works over here and make plans if you intend on using it.  I had to when I've been to other cities, and I personally didn't have much problem once I researched it before I left Brisbane. The Government shouldn't have to spoon feed every single person who chooses to use the system.

Offline Derwan

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Re: Go card service disruptions
« Reply #4 on: November 30, 2009, 01:13:43 PM »
Scheduled go card maintenance - effective 30 November 2009

http://www.translink.com.au/alert.php?id=279

TransLink advises that customers will be unable to access their go card account online from 4.30pm today until midnight tonight due to a scheduled site upgrade.

Customers will not be able to:

    * top up, buy a go card or check card balance online
    * top up, or register go card via the call centre.

Customers wishing to top up their go card should access a go card retailer or use a ticket machine.
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Offline Derwan

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Re: Go card service disruptions
« Reply #5 on: December 07, 2009, 08:00:06 AM »
There has been a gate out of action at Central for over a week now.  It's on platform 5/6 going to the subway.  It's got to the point now where there is a printed sign attached to the touch area advising that the gate is closed - and the transit officer stands in front of that gate.
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Offline ozbob

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Re: Go card service disruptions
« Reply #6 on: January 19, 2010, 07:12:14 PM »
http://www.translink.com.au/servicechange.php?id=395

Lindum station works - effective 22 January 2010

The TransLink fare machine on the inbound platform at Lindum station will be inaccessible from 10pm Friday 22 January to 5pm Saturday 23 January due to shelter maintenance work.

Passengers are advised to use the ticketing machine on the outbound platform while this work is in progress.
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Offline #Metro

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Re: Go card service disruptions
« Reply #7 on: January 19, 2010, 07:15:53 PM »
GoCard failed (low power) on my bus while in transit. So that means everyone who touched on will get a penalty unless they call translink (any takers?). I'm not calling TL. They should do an automatic refund...
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Offline ozbob

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Re: Go card service disruptions
« Reply #8 on: January 29, 2010, 06:03:36 PM »
http://www.translink.com.au/servicechange.php?id=422

Darra station go card devices - effective 1 February 2010

Due to station upgrade work, go card devices on platform 4 at Darra station (including fare machines and go card readers) will be out of service on Monday 1 February.

Alternative ticketing arrangements will be in place for go card customers boarding from platform 4.

Customers alighting at Darra station can still access the go card readers and fare machine located on the temporary platform 2. There is also a temporary ticket office on platform 2.

TransLink apologises for any inconvenience. The go card devices on platform 4 are expected to be available again by Monday afternoon.

These works are part of the Corinda to Darra Upgrade Project to provide more services on the Ipswich line in the future. Along with the new track, Oxley and Darra Stations are being upgraded with new facilities, security, accessibility and extra parking.
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Offline SockGap

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Re: Go card service disruptions
« Reply #9 on: February 01, 2010, 09:49:51 AM »
Left card reader at back door of bus V805 not working - "Seek Assistance" for all cards.  I watched a number of people try to tag off and then try the other reader (which worked fine) and a number of people who just stepped off the bus.  A few penalty fares coming from that...

Offline ozbob

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Re: Go card service disruptions
« Reply #10 on: March 05, 2010, 07:02:48 AM »

http://www.translink.com.au/servicechange.php?id=486

Oxley station go card devices - effective 6 March 2010

Due to station upgrade work, go card devices at Oxley station (including fare machines and go card readers) will be out of service between 7am and 1pm on Saturday 6 March.

Alternative ticketing arrangements will be in place for go card customers boarding buses replacing rail services from Oxley station.

Customers alighting at Oxley station will need to call TransLink on 13 12 30 for an adjustment to their fare.

TransLink apologises for any inconvenience.

These works are part of the Corinda to Darra Upgrade Project to provide more services on the Ipswich line in the future. Along with the new track, Oxley and Darra Stations are being upgraded with new facilities, security, accessibility and extra parking.
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Offline ozbob

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Re: Go card service disruptions
« Reply #11 on: March 06, 2010, 05:43:05 AM »
I wonder if some repositioning and additions to the go card readers at Oxley might be undertaken today (6th Mar)? It would be a good time during this shutdown.

The reader east platform 3 Oxley would be much better at the platform 1 side of the main exit stairs ..

 :P
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Offline stephenk

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Re: Go card service disruptions
« Reply #12 on: March 06, 2010, 05:43:49 PM »

http://www.translink.com.au/servicechange.php?id=486

Oxley station go card devices - effective 6 March 2010

Due to station upgrade work, go card devices at Oxley station (including fare machines and go card readers) will be out of service between 7am and 1pm on Saturday 6 March.

Alternative ticketing arrangements will be in place for go card customers boarding buses replacing rail services from Oxley station.

Customers alighting at Oxley station will need to call TransLink on 13 12 30 for an adjustment to their fare.

TransLink apologises for any inconvenience.

These works are part of the Corinda to Darra Upgrade Project to provide more services on the Ipswich line in the future. Along with the new track, Oxley and Darra Stations are being upgraded with new facilities, security, accessibility and extra parking.

So everyone using Oxley has to pay for their fare (after adjustment), and pay for the cost of the phone call to make the adjustment? This seems rather unfair!
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Offline ozbob

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Re: Go card service disruptions
« Reply #13 on: March 06, 2010, 05:47:55 PM »
I think most folks would touch off at Corinda this weekend which is the correct procedure when leaving a station and joining a bus.  Tough luck the buses don't have go card readers  ;D .. (line is closed from Corinda to Rosewood)
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Re: Go card service disruptions
« Reply #14 on: March 07, 2010, 01:15:37 PM »
So everyone using Oxley has to pay for their fare (after adjustment), and pay for the cost of the phone call to make the adjustment? This seems rather unfair!
And also in violation of their own policy, which is that if all the readers at a station you are boarding at are defective, you get a free ride.  Why don't they just say to touch off at Corinda?  Seems simple to me.

Offline ozbob

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Re: Go card service disruptions
« Reply #15 on: March 07, 2010, 02:51:22 PM »
Nothing has changed at Oxley with respect number and location of go card readers on the station  following the shutdown.

Everything seemed to be working OK this morning (Sunday 7th).

 :bu
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Offline ozbob

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Re: Go card service disruptions
« Reply #16 on: March 08, 2010, 10:03:12 AM »
http://www.translink.com.au/alert.php?id=491

go card ticketing machines - effective 8 March 2010

go card ticketing machines at Central, Roma Street, Fortitude Valley, South Brisbane, Gailes, Bindha and Eudlo stations are currently accepting cash only due to a technical fault. EFTPOS, credit and debit cards will not be accepted.

Customers can touch on and touch off as normal.

Technicians are working to restore these facilities as quickly as possible.
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Offline Nightwriter

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Re: Go card service disruptions
« Reply #17 on: March 08, 2010, 11:06:49 AM »
This reminds me, a woman was trying to use EFTPOS on the Dinmore machine (inbound) on Friday morning with no success - she ended up having to use cash.  I thought maybe it was a problem with her card, but maybe not...?

Offline ozbob

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Re: Go card service disruptions
« Reply #18 on: March 11, 2010, 07:36:29 PM »
http://www.translink.com.au/servicechange.php?id=500

Wacol station go card devices - effective 12 March 2010

go card devices at Wacol station (including fare machines and go card readers) will be out of service between 10am and 2pm on Friday 12 March due to station works.

Alternative ticketing arrangements will be in place for go card customers boarding at Wacol station.

Customers travelling to Wacol station will need to call TransLink on 13 12 30 for an adjustment to their fare.
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Offline ozbob

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Re: Go card service disruptions
« Reply #19 on: March 15, 2010, 07:37:42 PM »
http://www.translink.com.au/servicechange.php?id=498

Taringa station go card device changes - effective 15 March 2010

From Monday 15 March to Wednesday 17 March TransLink is relocating go card devices from platform 1/2 and platform 3/4 and placing them in the subway.

These changes will improve safety and convenience for customers and reduce queuing issues on the platform.

While works are carried out, customers using platform 3/4 can use the device located on platform 1/2. When the device on platform 1/2 is moved customers can use the device that will now be located in the subway.

There are also two additional devices available near the ticket office.
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Offline ozbob

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Re: Go card service disruptions
« Reply #20 on: March 15, 2010, 08:06:39 PM »
http://www.translink.com.au/servicechange.php?id=486

Oxley station go card devices - effective 20 March 2010

Due to station upgrade work, go card devices at Oxley station (including fare machines and go card readers) will be out of service between 7am and 1pm on Saturday 20 March.

Alternative ticketing arrangements will be in place for go card customers boarding buses replacing rail services from Oxley station.

Customers alighting at Oxley station will need to call TransLink on 13 12 30 for an adjustment to their fare.

========

There is a track closure this weekend .. ::)
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Offline ozbob

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Re: Go card service disruptions
« Reply #21 on: March 17, 2010, 05:08:14 PM »
http://www.translink.com.au/servicechange.php?id=513

Varsity Lakes station - fare machine unavailable - effective 18 March 2010

Fare machines at Varsity Lakes station will be unavailable from 10am to 12noon on Thursday 18 March due to station works.

Customers will be able to purchase paper tickets from the ticket window at the station.

Customers will not be able to top up their go cards at the station during this time.

go card users will still be required to touch on and touch off when entering or exiting the station.
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Offline mufreight

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Re: Go card service disruptions
« Reply #22 on: March 17, 2010, 07:35:49 PM »
Will commuters be charged the higher rate fares while the AVM's are unavaliable or the Go card fare rate.

Offline ozbob

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Re: Go card service disruptions
« Reply #23 on: May 01, 2010, 07:09:33 PM »
http://www.translink.com.au/servicechange.php?id=592

Fare machines Darra station - effective 4 May 2010

On Tuesday 4 May, you won't be able to buy paper tickets or add money to your go card on platform 2/3 due to final works for the station upgrade.

You can still buy paper tickets from the fare machine on platform 4 or at the temporary ticket office.

go card users can top up their card with EFTPOS only on platform 2/3, or with cash via the fare machine on platform 4.
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Offline ozbob

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Re: Go card service disruptions
« Reply #24 on: May 01, 2010, 07:11:21 PM »
http://www.translink.com.au/servicechange.php?id=593

Roma Street fare gate changes - effective 6 May 2010

From Thursday 6 May go card gates at the Parklands end of the Roma Street station will be closed for works.

A go card reader has been installed on platform 10 for customers to touch on and touch off. You can exit the station via platform 10.

Paper ticket holders can still enter and exit the station as normal from the Parklands end of the station.

Updated ..

Roma Street fare gate changes - effective 10 May 2010

From Monday 10 May go card gates at the Parklands end of the Roma Street station will be closed for works.

A go card reader has been installed on platform 10 for customers to touch on and touch off. You can exit the station via platform 10.

Paper ticket holders can still enter and exit the station as normal from the Parklands end of the station.
« Last Edit: May 05, 2010, 06:13:53 PM by ozbob »
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Offline ozbob

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Re: Go card service disruptions
« Reply #25 on: May 07, 2010, 05:41:38 PM »
http://www.translink.com.au/servicechange.php?623

Quote
The proposed works on the go card gates at the Parklands end of Roma Street station have been rescheduled.

Customers will be kept informed of future works.
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Offline ozbob

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Re: Go card service disruptions
« Reply #26 on: May 11, 2010, 01:11:30 PM »
http://translink.com.au/servicechange.php?699

Power outage at Murrarie train station

A power outage has disrupted ticketing services at Murrarie train station.
Customers cannot currently buy paper tickets or use their go cards at this station.
 
Paper ticket users should buy a ticket at their destination.
 
go card users travelling from Murrarie station do not have to touch on/off.
 
go card users exiting at Murrarie station, should ring 13 12 30 to have their nominal fare adjusted.
 
Electricians are trying to restore power to the station.
 
Staff are on hand helping passengers.
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Offline ozbob

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Re: Go card service disruptions
« Reply #27 on: June 18, 2010, 02:42:14 PM »
http://www.translink.com.au/servicechange.php?1276831595

go card maintenance from 5.30pm tonight

Due to a system upgrade you will be unable to access the following services via the TransLink website or by calling us between 5.30pm and approximately midnight tonight:

    * Balance enquiries
    * Transaction history
    * Top up
    * Registration

You can still top up, check your balance and transaction history on fare machines and top up at selected go card retailers.
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Offline Astro

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Re: Go card service disruptions
« Reply #28 on: June 25, 2010, 08:54:58 PM »
Why are these idiots doing maintanence at this time. I would think 10pm-5.30am would have been a better idea. What makes it worse is I have just been overcharged, I should have been charged half fare being my 11 trip instead I was charged the offpeak fare & I can not have it rectified until tomorrow. >:(

Offline stephenk

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Re: Go card service disruptions
« Reply #29 on: June 25, 2010, 09:02:49 PM »
Why are these idiots doing maintanence at this time. I would think 10pm-5.30am would have been a better idea. What makes it worse is I have just been overcharged, I should have been charged half fare being my 11 trip instead I was charged the offpeak fare & I can not have it rectified until tomorrow. >:(

I assume you are not a system administrator then? Many information systems are maintained in the evening rather than late night/early morning for a whole host of practical issues.
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Offline Golliwog

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Re: Go card service disruptions
« Reply #30 on: June 25, 2010, 09:41:32 PM »
Due to a system upgrade you will be unable to access the following services via the TransLink website or by calling us between 5.30pm and approximately 10pm tonight:

•Balance enquiries
•Transaction history
•Top up
•Registration.
You can still top up, check your balance and transaction history on fare machines and top up at selected go card retailers.
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Offline ozbob

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Re: Go card service disruptions
« Reply #31 on: June 29, 2010, 12:01:36 PM »
http://www.translink.com.au/service.php?458

go card devices offline at Clayfield station

TransLink go card readers and fare machines are offline at Clayfield station due to a truck hitting a powerline.

go card users

Customers boarding at Clayfield station will be unable to touch on and should not touch off at your destination. You are entitled to free travel.

Customers arriving at Clayfield station will be unable to touch off and are encouraged to phone the call centre on 13 12 30 to request a fare adjustment on your go card. If you have a registered go card you can request an adjustment online.

Paper ticket holders

Customer who don't have a go card and usually travel with a paper ticket should purchase a ticket at your destination station.

If the destination station is unattended, you are entitled to free travel.

TransLink apologises for any inconvenience caused.
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Offline ozbob

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Re: Go card service disruptions
« Reply #32 on: July 30, 2010, 05:53:24 PM »
http://www.translink.com.au/servicechange.php?1280381797

go card maintenance from 5.30pm tonight

Due to a system upgrade you will be unable to access the following services between 5.30pm and approximately midnight tonight.
Website and phone

    * Balance enquiries
    * Transaction history
    * Top up
    * Registration
    * Refund.

Fare machines and train station ticket offices

    * EFTPOS
    * Refund.

You can still top up, check your balance and transaction history at selected go card retailers.

====================

Does this mean we will not be able to do more than 3 transfers in 5 hours any more?   :-r

Later edit:

I checked  https://www.seqits.com.au/webtix/   no message or anything, site just hangs ...


6.51pm
« Last Edit: July 30, 2010, 06:50:23 PM by ozbob »
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Offline ozbob

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Re: Go card service disruptions
« Reply #33 on: August 03, 2010, 03:21:34 PM »
Twitter

TransLinkSEQ
  
go card - EFTPOS facility currently unavailable. Cash and online top-up is available as per normal -> http://twurl.nl/g5tz8a

============

http://www.translink.com.au/servicechange.php?1280807536

go card - EFTPOS facility unavailable

Customers are currently unable to top-up their go card using EFTPOS due to a system error.

Cash and online top-ups available as per normal.

TransLink apologies for any inconvenience caused.
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Offline ozbob

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Re: Go card service disruptions
« Reply #34 on: August 03, 2010, 03:36:43 PM »
Twitter

TransLinkSEQ
 
EFTPOS facilities are back online. Sorry for any inconvenience caused.
4 minutes ago via web
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Offline ozbob

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Re: Go card service disruptions
« Reply #35 on: August 23, 2010, 12:49:14 PM »
Huh?  The next train to Richlands must be already on the go ...

http://www.translink.com.au/servicechange.php?1282514565

=====================

Darra station - go card devices offline

go card readers and fare machine are currently offline on platform 1, Darra station due to station upgrade work.
go card users

Customers boarding or arriving at Darra station should touch on or off at one of the other platforms.  

TransLink apologises for any inconvenience caused.
Affected services

    * Ipswich/Rosewood line

===========

Emphasis mine ..  I don't think this is correct either, we were told that you don't have to run around from platform to platform to find a reader ..

Later footnote:  I contacted TL and queried the platform?  Readers were working on 3 and 4 (the present platforms in use) this morning when I was there.  The above notice has since been removed.
« Last Edit: August 23, 2010, 01:27:41 PM by ozbob »
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Offline Mozz

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Re: Go card service disruptions
« Reply #36 on: August 23, 2010, 01:15:22 PM »
Even more so with all the construction work and temporary diversions and construction workers and associated hazards and ...... yes indeed.

Offline ozbob

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Re: Go card service disruptions
« Reply #37 on: August 27, 2010, 12:42:19 PM »
http://www.translink.com.au/servicechange.php?1282868875

go card maintenance from 5.30pm tonight  [27th August 2010]

Due to a system upgrade you will be unable to access the following services via the TransLink website between 5.30pm and approximately 8pm tonight:

    * Balance enquiries
    * Transaction history
    * Top up
    * Registration
    * Buy a go card.

You can still access these services by calling 13 12 30, by visiting a go card retailer or at fare machines.
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Re: Go card service disruptions
« Reply #38 on: September 03, 2010, 04:58:42 PM »
go card maintenance from 5.30pm tonight - Friday 3rd September 2010

Due to a system upgrade you will be unable to access the following services via the TransLink website (from 5.30pm) or by calling us (from 6pm) until approximately 11pm tonight:

    * Balance enquiries
    * Transaction history
    * Top up (including EFTPOS at fare machines)
    * Registration
    * Buy a go card.

 
Affected services

    * Services to be advised

http://www.translink.com.au/servicechange.php?1283486639

Offline ozbob

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Re: Go card service disruptions
« Reply #39 on: September 03, 2010, 05:48:53 PM »
Something new being added?

 :fx
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