Sent to all outlets:
17th February 2010
More peak hour chaos this evening on the Ipswich line.
Commuters have had enough. I picked up a car load from Graceville and took some folks all stations to Darra. Many pax left stranded. (Trains terminating at Graceville).
Apologies doesn't cut it. A reliable public transport system will.
We renew our call for compensation.
Media Release 14 November 2009 re-released
SEQ: Public transport commuter compensation scheme and consultation needed
RAIL Back On Track (http://backontrack.org
) a web based community support group for rail and public transport and an advocate for public transport commuters has previously called for some sort of compensation scheme be put in place to allow some redress of the financial impacts of a rail service constantly disrupted due to mainly network problems and buses overloaded and often not showing up (1). Public transport users are facing very significant fare increases from the 4th January (2). Why should commuters pay more for a service not delivering? Also of great concern is the overall state of the go card ticketing system (3).
Robert Dow, Spokesman for RAIL Back On Track said:
"Many public transport commuters are at breaking point. A public transport network that is beset with failure and looming massive fare increases. Why should commuters pay massive fare increases for failure?"
"The constant disruption on bus and rail is costly for many commuters (4). There is a need for a formal scheme for commuters to claim back some of the personal financial impacts such as loss of wages, emergency taxi fares, missed appointments, additional child care costs and so forth when there is disruption."
"Public transport operators are performing at heroic levels as they desperately cope with constant infrastructure failures be it rail or the hopelessly inadequate road network. At the front line of commuter disenchantment and frustration they continue to provide a service that does get the majority around the majority of the time. The problem is though that constant disruption is having a significant impact on many and causing some great hardship for the community and must be affecting the morale of the operators."
"Rather than simply dismissing calls for compensation how about consideration of the real impacts? Consult with the community, inform the community, listen to constructive suggestions. Move out of the 'silos' of isolation into the 'fields' of improvement. QR Passenger has a shown a lead with Community Reference Groups (5), time others got with it."
1. 1 May 2009: SEQ: Call for a public transport compensation scheme for poor service outcomes by TransLink and its Operators http://backontrack.org/mbs/index.php?topic=2211.0
3. 13 Nov 2009: SEQ: Please fix the go card system http://backontrack.org/mbs/index.php?topic=3009.0
4. 10 Oct 2009: SEQ: Rail commuters concerned with rail network reliability http://backontrack.org/mbs/index.php?topic=2849.0
5. Community Reference Group http://www.citytrain.com.au/promotion/crg/overview.asp