Reported service disruptions rail - no longer in use

[ozbob]

https://translink.com.au/service-updates/166206

15 min delays: Beenleigh, Cleveland & Gold Coast line trains

Beenleigh, Cleveland and Gold Coast line trains are delayed up to 15 minutes in both directions due to a points fault at Park Road.

[ozbob]

https://twitter.com/Robert_Dow/status/957870738379227136

[ozbob]

https://twitter.com/TransLinkSEQ/status/958231054191616000

[ozbob]

https://twitter.com/TransLinkSEQ/status/958238872948834304

[ozbob]

https://twitter.com/TransLinkSEQ/status/958252366515630081

[ozbob]

Brisbanetimes --> Queensland Rail promises more plain speaking when updating commuters

Brisbane commuters wondering why their train has not turned up will be less likely to hear the problem is blamed on "operational" issues.

In a move to improve the information communicated to passengers during delays, Queensland Rail plans to introduce "terminology which is reflective of the disruption".

This will involve cutting back on the use of the word "operational" from the Queensland Rail lexicon when describing the cause of delays.

Other words to describe disruptions could include "mechanical fault", "track fault", "signal fault", "boom gate strike", "vandalism", "anti-social behaviour" and "incident requiring emergency services".

The word "operational" appeared to have already quietly slipped from favour, with the last use on Twitter on January 9.

Queensland Rail chief executive Nick Easy said the operator was always looking for ways to improve communication with customers during unplanned disruptions to ensure they received timely and accurate travel advice.

"In response to feedback from our customers, we have worked to make our disruption terminology more transparent when the exact cause of the fault is known and is able to be simply communicated via social media, station and on-board announcements," he said.

But Mr Easy said the term "operational issue" may still be used in the first instance when notifying passengers of a disruption caused by multiple issues, or if the reason for the disruption required further investigation.

Commuters might want to brush up on their tweeting, with Queensland Rail planning to use Twitter as the primary social media platform for communicating during disruptions, including retweeting TransLink to ensure consistency of messaging.

Other initiatives included ensuring messages to customers were consistent across stations, on-board and online, upgrading passenger information display screens, improving automated announcements at key stations and continuing commuter catch-up sessions.

The measures were detailed in the latest Citytrain Response Unit Fixing the trains report.

Queensland Rail was in the headlines for all the wrong reasons from October 2016 when the opening of the Redcliffe Peninsula Line was followed by hundreds of service cancellations, including on Christmas Day.

An inquiry led by former Rio Tinto boss Phillip Strachan discovered culture issues within QR, a train driver shortage, restrictions on external recruitment and an over-reliance on overtime.

The Citytrain Response Unit report reveals 51 new drivers and 158 new guards have completed training since October 2016 - out of a target of 200 drivers and 200 guards by 2019.

In the foreword to the report, Transport Minister Mark Bailey said Queensland Rail had planned for and managed more than six distinct "stress periods" across the past 12 months, which included the Christmas and New Year period.

"We are on track and we are making progress but we know there is still a way to go," he said.

I had meeting with recently appointed Executive General Manager of Customer Service and Innovation Ms Roach early this week.  I went through some of the communication issues and discussed some the good points and not so good. Also highlighted some best practise examples.  This is a good prompt result!

[ozbob]

31st January 2018

Queensland Rail improved communication focus

Good Morning,

We welcome the news that Queensland Rail promises more plain speaking when updating commuters > https://www.brisbanetimes.com.au/politics/queensland/queensland-rail-promises-more-plain-speaking-when-updating-commuters-20180130-p4yz2s.html

Early this week I was given the opportunity to meet with the recently appointed Executive General Manager of Customer Service and Innovation Queensland Rail Ms Natalie Roach ( https://www.queenslandrail.com.au/about%20us/Media%20Centre/Media%20Releases/Pages/Queensland-Rail-appoints-new-executive-leader-to-drive-customer-service-and-innovation.aspx ). It was from our perspective a productive meeting, and we discussed communication issues at length.  Not knowing exactly what is happening when there are delays and disruptions is a major cause of frustration.  Explain in an accurate, concise and timely manner people are much more understanding and considerably less frustrated.

We look forward to an improved innovative focus with terminology which is reflective of service disruptions be it delays, cancellations, platform changes and so forth.

Well done and thank you!

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Later edit:  4KQ News have followed this up ... 

[ozbob]

https://twitter.com/Robert_Dow/status/958377280169889794

https://twitter.com/Robert_Dow/status/958377217171468289

https://twitter.com/Robert_Dow/status/958544381861965824

[ozbob]

https://twitter.com/TransLinkSEQ/status/958418408353214464

[ozbob]

https://translink.com.au/service-updates/166491

Ferny Grove line: Delays, 15 mins

Ferny Grove line trains are delayed up to 15 minutes inbound between due to a boom gate strike.

Technicians are on site.

=======================

Just for a while I thought TransLink had lifted their tweet standard (see examples above, good!).  Nope, back to the usual ...

https://twitter.com/TransLinkSEQ/status/958447349088612352

[ozbob]

https://translink.com.au/service-updates/166466

6.02am Varsity Lakes to Roma Street train has been cancelled

The 6.02am Varsity Lakes station to Roma Street station train has been cancelled due to a mechanical isue.

The next Varsity Lakes station to Roma Street station train will depart Varsity Lakes station at 6.10am.

===================

Anyone know the type of unit that was to form this service please?  NGR ??

This is a good tweet ..

https://twitter.com/TransLinkSEQ/status/958420741489414146

[ozbob]

https://twitter.com/QueenslandRail/status/958450751323357184

[ozbob]

https://twitter.com/Robert_Dow/status/958457566123585537

[Cazza]

Anyone know what level crossing it was?

[not_available]

Anyone know what level crossing it was?

I think I heard "Arbor Street" and "ferny grove station" on the radio traffic update thingy.

[techblitz]

expect these type of incidents to increase as even more car spaces are added to ferny grove station(needed it seems...as there are commuters now parking on movilla st.
https://www.google.com.au/maps/place/6-22+Movilla+St,+Ferny+Grove+QLD+4055/@-27.4031591,152.9325257,17z/data=!3m1!4b1!4m5!3m4!1s0x6b915688424182fb:0xb7f60fb0156369e8!8m2!3d-27.4031591!4d152.9339286 )
Buuuuuutt more car parks means more impatient drivers during the peaks......
Not looking good for the arbor st LX.....

[aldonius]

Arbor St is one of the least hit crossings on the line, I believe.

Trouble spots are South Pine Rd and the Gaythorne bridge

[tazzer9]

Arbor street will always have less due to the low speed nature of the crossing. 

[techblitz]

let me rephrase
Not looking good for ferny grove....
If you factor in by suburb you will find ferny grove equal 4th worst in SEQ between 2009/2016

bald hills 70
kuraby 33
coopers plains 28
ferny grove 27 (samford & arbor)
caboolture 27 (toorbul/Mc Kean)
landsborough 24
Sherwood 22
lindum 21
alderley 19

[ozbob]

https://twitter.com/TransLinkSEQ/status/958787422409691138

[ozbob]

https://twitter.com/TransLinkSEQ/status/959131687564267521

[ozbob]

https://twitter.com/TransLinkSEQ/status/959141680858443776

[ozbob]

https://translink.com.au/service-updates/166806

5.46am Kippa-Ring-Central train running express Petrie-Bald Hills

The 5.46am Kippa-Ring to Central train will run express between Petrie and Bald Hills stations due to severe weather.

The next Petrie to Bald Hills train will depart Petrie at 6.14am.

[ozbob]

https://translink.com.au/service-updates/166826

6.47am Caboolture-Central train cancelled

The 6.47am Caboolture to Central train has been cancelled due to a rollng stock issue. (sic)

The next Caboolture to Central station train will depart Central station at 6.59am

[ozbob]

https://translink.com.au/service-updates/166816

6.02am Varisty Lakes-Central station train delayed 12 mins

The 6.02am Varisty Lakes to Central station train is delayed 12 minutes due to an operational issue.

This train is now due to arrive at Central station at 7.35am.

===================

[red dragin]

https://translink.com.au/service-updates/166806

5.46am Kippa-Ring-Central train running express Petrie-Bald Hills

The 5.46am Kippa-Ring to Central train will run express between Petrie and Bald Hills stations due to severe weather.

The next Petrie to Bald Hills train will depart Petrie at 6.14am.

Must be one that leaks really badly, haven't had much rain on the northside (radar history shows less than 10mm in last 24 hours)

[not_available]

https://translink.com.au/service-updates/166806

5.46am Kippa-Ring-Central train running express Petrie-Bald Hills

The 5.46am Kippa-Ring to Central train will run express between Petrie and Bald Hills stations due to severe weather.

The next Petrie to Bald Hills train will depart Petrie at 6.14am.

Must be one that leaks really badly, haven't had much rain on the northside (radar history shows less than 10mm in last 24 hours)

I was questioning "severe weather" when I saw it as well.
Also, What's a rollingstock issue? because on Wednesday I heard that the 12:16 Kippa-ring to Springfield service ended in Virginia due to this (Wasn't on it)

[Fattious]

"What's a rollingstock issue?"...

There has been rolling stock issues for 491 days, that is the stock issues have been rolling for 491 days 

[HappyTrainGuy]

Rollingstock issue is anything preventing the train from continuing operation. Ie on the ICE it could be the ATP is stuffed, the door has some debris in the release/locking mechanism, the train is on fire or the electrics are playing up.

[Stillwater]

^^ That's comforting to know when I am next on board an ICE train.

[HappyTrainGuy]

Yeah. The ATP is a pain in the ass on them now.

[SurfRail]

I understand another 2 NGRs may be in service on Monday.

Surely it's time to decommission the poor clapped out things and replace with IMU100s permanently.

[ozbob]

https://translink.com.au/service-updates/167031

9.05am Rosewood-Ipswich train cancelled

The 9.05am Rosewood to Ipswich train has been cancelled due to a train defect.

The next Rosewood to Ipswich train will depart Rosewood at (time).

=====================

https://twitter.com/TransLinkSEQ/status/959917771726475264

^

https://twitter.com/Robert_Dow/status/959919385119870980

https://twitter.com/Robert_Dow/status/959920576918822912

[ozbob]

https://translink.com.au/service-updates/167211

10.38am Nambour-Central train delayed 17 mins

The 10.38am Nambour to Central train is delayed 17 minutes due to a vehicle that has struck the boom gates at Landsborough

This train is now due to arrive at Central Station station at 12.45pm.

[ozbob]

https://translink.com.au/service-updates/167231

12.37pm Ipswich-Central train delayed 12 mins

The 12.37pm Ipswich to Central train is delayed 12 minutes due to an incident requiring police.

This train is now due to arrive at Central Station station at 1.49pm.

[ozbob]

https://translink.com.au/service-updates/167271

5.12pm Roma Street-Airport train cancelled

The 5.12pm Roma Street to Airport train has been cancelled due to a track fault.

The next Roma Street to Airport train will depart Roma Street Station at 5.27pm.

[ozbob]

https://translink.com.au/service-updates/167281

Northern line trains delayed 10 mins

Airport, Caboolture, Ferny Grove, Redcliffe Peninsula and Shorncliffe line trains are delayed up to 10 minutes outbound directions between Roma Street and Fortitude Valley stations due to track fault at Central station.

[ozbob]

https://translink.com.au/service-updates/167326

5.42am Rosewood-Central train express Redbank-Darra

The 5.42am Rosewood to Central train will run express from Redbank to Darra due to a mechanical issue.

The next Rosewood to Central train will depart Rosewood Station at 6.05am.

[ozbob]

https://translink.com.au/service-updates/167331

6.29am Beenleigh-Central train cancelled

The 6.29am Beenleigh to Central train has been cancelled due to a mechanical issue.

The next Beenleigh to Central train will depart Beenleigh Station at 6.48am.

[ozbob]

https://translink.com.au/service-updates/167391

10.09am Shorncliffe-Central train cancelled Shorncliffe-Bowen Hills

The 10.09am Shorncliffe to Central train has been cancelled from Shorncliffe to Bowen Hills due to a a mechanical issue. (sic)

The next Shorncliffe to Central train will depart Shorncliffe Station at 10.39am.