Reported service disruptions rail - no longer in use

[James]

So, in this situation, QR accepting 'duty of care' to get passengers to their home stations?  Contrast with recent SC disruption?

For starters, the security issue at Beenleigh didn't wash away the train track and leave people stranded on the Pacific Motorway for 6+ hours.

[Fares_Fair]

These are the facts...

The Bruce Highway northbound was opened (on the night of May 1, 2015) since around 10:45pm.
Buses arrived at Caboolture station at around midnight.. and the occupants were told there is nothing for you north of Caboolture when they embarked at 11:25pm from Petrie.

Cars and Maxi-Taxis - many taken by Sunshine Coast commuters at great personal cost (ranging from $72.15 up to $212 - in one instance of a single female) - were heading north since before 11pm.

It clearly was possible to get fare-paying passengers home that night - they chose not to do so.
Sometime around 12:30am a bus went from Caboolture to Elimbah station and a train completed the journey to Nambour, arriving at approx. 2am.
Who knew.. we sure didn't know or were told.

The policy jeopardised far more lives than it was trying to protect - on a night when 5 perished who were washed away in flooded causeways (by their own misadventure) -  and I told the Deputy Premier, the D-G of TMR and the CEO of QR so.
God forbid that the woman with the 7 month old baby in the car and 4 year old son (whom gave me a lift home) should have met a similar fate trying to get to their loved ones in the middle of the night.

I asked for a guarantee from the Deputy Premier that fare-paying passengers to the Sunshine Coast could get home, and by home I mean to their home station - NOT front door - with the caveat "where it is possible to do so".
Incredibly, I got no such guarantee.

Looks like a class action will be the way to go in future.. some may even be considering it now.. and who could blame them.
You cannot take someone's money paid for a purpose and then wash your hands of them because -  if it isn't a bus or train - we won't get you home.

Using Maxi-Taxis is not setting a precedent, I told the Deputy Premier.. it's been done before.

I will also expect a response from the State Government on what exactly their review of these circumstances will result ...
The days of saying nothing are over.. communication needs to be improved by the Transport Ministers office too.

The Deputy Premier stated (in a Sunshine Coast daily story) that the shelter on trains concept was 'under review.'
Still under review after 6 weeks .. sheesh.

[#Metro]

Sounds like you are being brushed off. Of course it was sometime after the event as the public and media have moved on. If they had given that response the day after, well it would be news. Now... not news.

The Sunshine Coast Line is Third World. Maybe you could have some collective insurance scheme so that when this does happen, you get refunded or get a maxi taxi.

[#Metro]

Could be a Sunshine Coast Commuter Guarantee - membership fee plus flat charge if the service is activated. Someone would have to promise to drive in the event.

Just an idea. Maybe local council could also come on board.

I get the impression it is really 'fend for yourself' anywhere north of Caboolture.

[ozbob]

7 News

Bomb scare cripples train services

Queensland Rail is denying more security officers are needed on trains and at stations after a bomb scare crippled some of its busiest services through Beenleigh. Kim Skubris reports.

>> https://au.news.yahoo.com/qld/video/watch/28473928/bomb-scare-cripples-train-services/#page1

[STB]

Got an interesting response when I rang the 13 12 30 number last night to ask for a Rail Replacement Bus timetable (yes I know that 13 12 30 doesn't give you the actual TransLink but their contractor 'Stellar Asia Pacific', but anyway).  The response went like this "We don't offer a timetable to the rail replacement buses as the buses only operate a few times a year, they will depart when the train departs from the start and roughly when the train arrives at other stations, but please allow up to 60 minutes for the replacement bus. The buses will also be running all stations from Park Road to Cleveland, there will be no expresses"  I'm thinking WTF, that will take AGES to do something like that.

So basically, all that happens is that they don't create certain routes, they don't time those routes, they just go ahead and run them effectively and do everything ad hoc by two way radio on the day, in other words, a rail replacement bus timetable doesn't exist in the first place, so forget asking them for one as they don't run the buses by a timetable, going by what was told to me last night.  Sigh.

[ozbob]

http://translink.com.au/travel-information/service-notices/50491/details

Sunshine Coast line trains suspended Caboolture-Woombye

Last updated: 3.14pm Thursday 18 June 2015

Sunshine Coast line trains are suspended in both directions between Caboolture and Woombye stations due to a boom gate strike at Landsborough. Customers can expect delays of up to 30 minutes.

[Stillwater]

CM coverage:

http://www.couriermail.com.au/lifestyle/food/sunshine-coast-train-services-suspended-after-truck-hits-railway-crossing-at-landsborough/story-fns4f678-1227404315251

[ozbob]

Twitter

Queensland Rail ‏@QueenslandRail 4 minutes ago

Due to a track fault at Clayfield, alternate transport is in place for customers Eagle Junction to Doomben. Crews are working to repair.

[pandmaster]

Last night at around 9PM trains were suspended between Park Road and Murarrie due to a "Police incident". QR did pretty well, I was onto a bus at Park Road straight off a bus from UQ. However there were no stop announcements made at all. People unfamiliar with the area would have been left out in the lurch. It is small things like this when disruptions happen that p%ss me off. I know that they can not be avoided, however they struggle to get it right when it does happen. A great example I have experience is bus after bus pouring people into Park Road from UQ when trains are suspended to the city. Bus drivers should be advised so people can stay on the 66, 29 etc... if that will help them get home.

[aldonius]

Bridge strike at Pickering St (just outbound of Gaythorne, on the Ferny Grove line). Interestingly, the TransLink notice only expects a 15 minute delay.

Update: trains are now running again.

[ozbob]

http://translink.com.au/travel-information/service-notices/51436/details

15 mins delays due to track fault

Last updated: 6.18am Tuesday 30 June 2015

Gold Coast and Beenleigh line trains are delayed up to 15 minutes in both directions due to a track fault at Yeerongpilly.

[ozbob]

http://translink.com.au/travel-information/service-notices/51556/details

Ipswich and Springfield line trains suspended Roma Street-Sherwood

Last updated: 11.39am Wednesday 1 July 2015

Ipswich and Springfield line trains are suspended in both directions between Sherwood and Roma Street stations due to a bridge strike at Boomerang Street, Milton. Customers can expect delays of up to 15 minutes. In the interim, trains travelling in both directions will run express between Corinda and Roma Street using the Tennyson loop.

Bridge inspectors are en route.

[ozbob]

http://translink.com.au/travel-information/service-notices/52016/details

Trains suspended: Wynnum-Manly

Last updated: 7.45am Tuesday 7 July 2015

Cleveland line trains are suspended in both directions between Wynnum and Manly stations due to a bridge strike at Pine Street, Wynnum. Customers can expect delays of up to 30 minutes.

Bridge inspectors are en route.

[ozbob]

http://translink.com.au/travel-information/service-notices/52041/details

Cleveland line trains suspended: Manly-Lota

Last updated: 12.01pm Tuesday 7 July 2015

Cleveland line trains are suspended in both directions between Manly and Lota stations due to a track fault at Manly.

As a result, customers travelling in both directions between Cleveland to Lota can expect delays of up to 60 minutes. Customers travelling in both directions between Manly to Central can expect delays of up to 30 minutes.

Technicians are en route.

=================

Oh ...

[ozbob]

https://www.facebook.com/QueenslandRail/posts/1020528517965508

Shorncliffe line services are suspended in both directions between Shorncliffe and Sandgate stations due to a signal fault.

Alternate transport is being arranged and is expected on site shortly to take customers between Shorncliffe and Sandgate. Crews on site working to repair.

Customers are advised, where possible, to catch the train from Sandgate to avoid any delays. We apologise for any inconvenience caused.

[ozbob]

http://translink.com.au/travel-information/service-notices/52566/details

Ipswich line trains suspended Redbank-Ipswich, 12.00pm-4.00pm

Last updated: 12.13pm Sunday 12 July 2015

Between 12.00pm and 4.00pm Ipswich line trains will be suspended in both directions between Redbank and Ipswich stations while maintenance is carried out on a non rail power line at Redbank. Buses have been organised to transport customers between these stations. Customers can expect delays of up to 60 minutes.

[ozbob]

http://translink.com.au/travel-information/service-notices/52606/details

9.29am Roma Street-Gympie North train cancelled Cooroy-Gympie North

Last updated: 12.29pm Monday 13 July 2015

The 9.29am Roma Street to Gympie North train has been cancelled from Cooroy to Gympie North station due to an operational issue.

Alternative transport is being organised.

[verbatim9]

Have to say there was a bit of miscommunication yesterday with QR and TransLink. Was at Zillmere station at 10.06 am and pressed the next train information heading North and was advised that the next train was in 53mins. Thinking trains ran every 30 mins, I rang TransLink to ask if the train @ 10.32 was cancelled and they advised no there was a train expected @ 10.32 Then @ 10.32 am announcement when the train was due, saying the next one in 30 mins. Hence the train was cancelled no info alert on any apps or TransLink twitter or Call centre. Ended up aborting the train trip and took other means.

[ozbob]

http://translink.com.au/travel-information/service-notices/52666/details

Ipswich line delayed up to 15 minutes outbound

Last updated: 4.44pm Monday 13 July 2015

Ipswich line trains are delayed up to 15 minutes outbound between Wacol and Gailes stations due to track fault at Wacol.

Technicians are on site.

===============

[ozbob]

https://www.facebook.com/QueenslandRail/posts/1023260404358986

Queensland Rail 2 mins

Trains are currently suspended between Coomera and Varsity Lakes stations due to an issue affected overhead power lines.

Customers may experience delays of up to an hour. We apologise for any inconvenience caused and will provide an update again shortly.

[ozbob]

http://translink.com.au/travel-information/service-notices/52676/details

Gold Coast line trains are suspended - Delays up to 60 mins

Last updated: 5.25pm Monday 13 July 2015

Gold Coast line trains are suspended both directions between Coomera and Varsity Lakes stations due to an electrical fault between Helensvale and Nerang stations.

Customers can expect delays of up to 60 minutes.

Technicians are en route.

Alternative transport buses are being arranged to transport customers.

[SurfRail]

Dinner in the CBD it is!

[ozbob]

https://www.facebook.com/QueenslandRail/posts/1023272041024489

Queensland Rail
Just now ·

Trains continue to be suspended between Coomera and Varsity Lakes stations due to an overhead power fault.

Replacement bus services have been organised to run between the affected stations and currently en route.

We are aware that a train is suspended between Helensvale and Nerang stations and we are working as quickly as safely possible to reach customers onboard this service.

We will continue to provide you with regular updates online, however if you require further assistance please make yourself known to station or on board staff.

[ozbob]

7 News suggesting a dewirement at Helensvale  ...  Might be a while

[glen_2006]

A few photos from Seven News reporter Josh Adsett. Apparently the train is stuck along bushland, so rescuers are having to carry in generators to power lights. 140 on board and all passengers seem to be doing okay. Rescuers have called the SES in to bring water to the stranded passengers. Buses in place to transport them once they get off the train - which has only just been de-energised at 7.15pm. A few unlucky Titans fans on there too it seems.

Trains currently terminating at Coomera and then heading back to Brisbane.

[James]

Dinner in the CBD it is!

Looks like you might be having breakfast in the CBD too at this rate!

=======================

Gold Coast line trains suspended Coomera-Varsity Lakes

Last updated: 9.29pm Monday 13 July 2015

Gold Coast line trains are suspended in both directions between Coomera and Varsity Lakes stations due to an electrical fault between Helensvale and Nerang stations.

Technicians are on site.

Customers can expect delays in excess of 60 minutes.

Replacement buses are currently operating.

Services will not resume for the remainder of the night.

[glen_2006]

Dinner in the CBD it is!

Looks like you might be having breakfast in the CBD too at this rate!

=======================

Gold Coast line trains suspended Coomera-Varsity Lakes

Last updated: 9.29pm Monday 13 July 2015

Gold Coast line trains are suspended in both directions between Coomera and Varsity Lakes stations due to an electrical fault between Helensvale and Nerang stations.

Technicians are on site.

Customers can expect delays in excess of 60 minutes.

Replacement buses are currently operating.

Services will not resume for the remainder of the night.

Must be some serious damage. Further to the above post from Translink:

As a result the following service changes will be in effect for Tuesday, July 14.

INBOUND:

The 4.10am and 4.40am trains from Varsity Lakes to the Domestic Airport will be replaced by buses.
Between 5.10am until 7.40am, inbound trains will resume running to timetable from Varsity Lakes.
From 8.10am until 3.00pm buses will replace train services from Varsity Lakes to Coomera and connect with trains to the City and Airport stations.

OUTBOUND:

From first service until 3pm, outbound Gold Coast trains travelling to Varsity Lakes will terminate at Coomera and connect with bus services stopping all stations to Varsity Lakes.

[ozbob]

http://translink.com.au/travel-information/service-notices/52676/details

Gold Coast line trains suspended Coomera-Varsity Lakes

Last updated: 1.56am Tuesday 14 July 2015

Gold Coast line trains are suspended in both directions between Coomera and Varsity Lakes stations due to an electrical fault between Helensvale and Nerang stations.

Technicians are on site.

Customers can expect delays in excess of 60 minutes.

Replacement buses are currently operating.

As a result the following service changes will be in effect:

INBOUND:

    The 4.10am and 4.40am trains from Varsity Lakes to the Domestic Airport will be replaced by buses.
    Between 5.10am until 7.40am, inbound trains will resume running to timetable from Varsity Lakes.
    From 8.10am until 3.00pm buses will replace train services from Varsity Lakes to Coomera and connect with trains to the City and Airport stations.

OUTBOUND:

    From first service until 3pm, outbound Gold Coast trains travelling to Varsity Lakes will terminate at Coomera and connect with bus services stopping all stations to Varsity Lakes.

[SurfRail]

Buses were in full swing by when I got to Coomera, only 15 min extra journey time.

All clear this morning (unless heading south)

[ozbob]

Good to hear.   Dewirements happen now and again.

[ozbob]

http://translink.com.au/travel-information/service-notices/53071/details

Trains suspended: Corinda-Oxley

Last updated: 7.42am Thursday 16 July 2015

Ipswich and Springfield line trains are suspended in both directions between Corinda and Oxley stations due to a bridge strike at Keble Street, Corinda. Customers can expect delays of up to 20 minutes.

Bridge inspectors are en route.

[ozbob]

http://translink.com.au/travel-information/service-notices/53071/details

Trains resumed: Corinda-Oxley

Last updated: 8.01am Thursday 16 July 2015

Ipswich and Springfield line trains have resumed in both directions between Corinda and Oxley stations following an earlier bridge strike at Keble Street, Corinda. Customers can expect residual delays of up to 30 minutes.

http://translink.com.au/travel-information/service-notices/53071/details

Trains suspended: Corinda-Oxley

Last updated: 7.42am Thursday 16 July 2015

Ipswich and Springfield line trains are suspended in both directions between Corinda and Oxley stations due to a bridge strike at Keble Street, Corinda. Customers can expect delays of up to 20 minutes.

Bridge inspectors are en route.

[ozbob]

http://translink.com.au/travel-information/service-notices/53131/details

Caboolture and Sunshine Coast line trains are suspended both directions

Last updated: 2.50pm Thursday 16 July 2015

Caboolture and Sunshine Coast line trains are suspended both directions between Northgate and Geebung stations due to police incident at Virginia. Customers can expect delays of up to 60 minutes.

Police are on site.

Buses are being arranged to transport customers.

[ozbob]

http://translink.com.au/travel-information/service-notices/53131/details

Caboolture and Sunshine Coast line trains are suspended both directions

Last updated: 4.11pm Thursday 16 July 2015

Caboolture and Sunshine Coast line trains are suspended in both directions between Northgate and Geebung stations due to police incident at Virginia. Customers can expect major delays through the afternoon peak. Buses are transporting customers between Northgate and Geebung stations.

Police are on site.

As a result the following trains have been cancelled:

    4pm Roma Street to Nambour
    4.05pm Roma Street to Caboolture
    4.23pm Roma Street to Caboolture
    4.35pm Roma Street to Nambour
    4.40pm Roma Street to Caboolture
    4.53pm Roma Street to Petrie

Customers travelling between Roma Street and Northgate station can catch the Shorncliffe line.



Customers can also consider catching the following alternative bus services:

Geebung to the CBD:

    Route 326 to Murphy Road at Zillmere School, stop 44 and then transfer to a route 330 bus to King George Square.

CBD to Geebung:

    Route 330 bus from King George Square to Murphy Road at Zillmere School, stop 44 and then transfer to a route 327 bus to Railway Parade near Innes St, Geebung.

Sunshine to the CBD:

    Route P315 bus from Sandgate Road at Pritchard Road, Virginia to Ann Street, Stop 8.

CBD to Sunshine:

    Route 322 from Adelaide Street stop 23 near David Jones to Bilsen Road near Main Avenue, stop 50.

Virginia to the CBD:

    Route P315 bus from Sandgate Road at Virginia School, stop 21/20 to Ann Street Stop 8.

CBD to Virginia:

    Route P315 bus from Queen Street stop 60 to Sandgate Road at Virginia School, stop 21.

[ozbob]

Twitter

7 News Queensland ‏@7NewsQueensland 3 minutes ago

UPDATE: #SunshineCoast and #Caboolture train lines have reopened #7News

[ozbob]

Twitter

Queensland Rail ‏@QueenslandRail 5 minutes ago

Trains have now resumed all stations between Northgate and Geebung, with minor but easing residual delays. Thank you for your patience.

[red dragin]

Thoughts with the family, train driver and witnesses. 

[SurfRail]

A number of Beenleigh and GC trains seem to have been cancelled due to a medical emergency earlier today.

[ozbob]

http://translink.com.au/travel-information/service-notices/53306/details

Trains resumed Park Road - Roma Street

Last updated: 2.11pm Friday 17 July 2015

Beenleigh, Cleveland and Gold Coast line trains have resumed inbound between Park Road and Roma Street stations following a fallen tree at South Bank station.