Reported service disruptions rail - no longer in use

[ozbob]

Idiot alert ..

========

http://jp.translink.com.au/travel-information/service-updates/details/1369630972

Airport and Gold Coast line delays

Last updated: 3.07pm Monday 27 May 2013

A truck has struck the rail bridge on Annerley Road at Dutton Park. Inbound and outbound Gold Coast and Airport line trains will divert using the Sherwood/Tennyson Loop.

The following trains are affected at this stage:

    the 1.48pm Varsity Lakes to Airport train
    the 2.28pm Airport to Varsity Lakes train.

Customers for stations between Yeerongpilly and Roma Street will need to change trains at Roma Street or Yeerongpilly for a Beenleigh line train.

Bridge inspectors are en route. Customers can expect delays of up to 10 minutes.

Beenleigh line trains are unaffected.

[ozbob]

Idiot alert ..

========

http://jp.translink.com.au/travel-information/service-updates/details/1369630972

Airport and Gold Coast line delays

Last updated: 3.07pm Monday 27 May 2013

A truck has struck the rail bridge on Annerley Road at Dutton Park. Inbound and outbound Gold Coast and Airport line trains will divert using the Sherwood/Tennyson Loop.

The following trains are affected at this stage:

    the 1.48pm Varsity Lakes to Airport train
    the 2.28pm Airport to Varsity Lakes train.

Customers for stations between Yeerongpilly and Roma Street will need to change trains at Roma Street or Yeerongpilly for a Beenleigh line train.

Bridge inspectors are en route. Customers can expect delays of up to 10 minutes.

Beenleigh line trains are unaffected.

Twitter

Penny Dahl (Cameron) ‏@Pennycopter 1m

A truck has hit the rail bridge and rolled over on Annerley Rd just after Park Rd at Dutton Park #bnetraffic

[somebody]

Huh?  If the Beenleigh line trains can get through then surely the Gold Coast ones could.

[SurfRail]

I suspect that by taking the Gold Coast trains out, they can run wrong road along the third track.  My guess would therefore be that it hit the "main" bridge and not the one carrying the DG track.

[Fares_Fair]

Post on QR Facebook page.

Hello QR,
I noticed that there was no information issued on two Caboolture line delays, in the last 2 working days, one on Friday evening and another this morning.
1.
This morning, Monday 27 May, 2013 inbound on the Caboolture line as a result of a signal fault at Bray Park.
The driver required manual clearance (paperwork) for the service to proceed.
2.
Friday 24 May, 2013 The 5:24pm Roma Street to Nambour train was delayed by broken down Caboolture train ahead of them.
This resulted in a delay of 25 minutes to those passengers.
Passengers reported seeing the 5:44pm Gympie North ICE train pass them whilst they were waiting behind the broken down train just south of Morayfield station.

No mention or record of these delays on either the TransLink Twitter feed, Queensland rail Twitter feed or the TransLink website.

I understand delays occur but non reporting of them is not good for customer service.

[aldonius]

Went through just before (Ferny bound circa 16:10). Airport train went through Park Rd, slightly late.

Crawled over the Annerley Rd bridge on the 3rd track. There's a truck on the side of the road under the main bridge, southern side.

Platform 3 at South Bank, then Platform 1 (!!!) at South Brisbane.
Platform 6 as normal at Roma St.

[Fares_Fair]

Post on QR Facebook page.

Hello QR,
I noticed that there was no information issued on two Caboolture line delays, in the last 2 working days, one on Friday evening and another this morning.
1.
This morning, Monday 27 May, 2013 inbound on the Caboolture line as a result of a signal fault at Bray Park.
The driver required manual clearance (paperwork) for the service to proceed.
2.
Friday 24 May, 2013 The 5:24pm Roma Street to Nambour train was delayed by broken down Caboolture train ahead of them.
This resulted in a delay of 25 minutes to those passengers.
Passengers reported seeing the 5:44pm Gympie North ICE train pass them whilst they were waiting behind the broken down train just south of Morayfield station.

No mention or record of these delays on either the TransLink Twitter feed, Queensland rail Twitter feed or the TransLink website.

I understand delays occur but non reporting of them is not good for customer service.

The response:
Queensland Rail Good afternoon (name withheld), information about all delays is shared by Queensland Rail with Translink (and media) on quarter-hourly basis in the AM and PM peak directly from our control centre.
The decision to publish delays to customer more broadly through media, the Translink website and social media (which we retweet) is made by Translink depending on customer impact, particularly if the people affected will only be the people on the individual service.
We'll pass on your feedback for Translink, but if you wanted more information about why Translink do or do not publish particular services you may need to contact them on 13 12 30.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369636007

Gold Coast and Airport line delays

Last updated: 4.36pm Monday 27 May 2013

Due to a traffic fault between Eagle Junction and the International airport,  passengers travelling in both directions on the Gold Coast and Airport lines may experience delays of up to 15 minutes.

The 16:13 Airport to Varsity Lakes service is currently 12 minutes due to the above track fault.

We apologise for any inconvenience.

[ozbob]

Post on QR Facebook page.

Hello QR,
I noticed that there was no information issued on two Caboolture line delays, in the last 2 working days, one on Friday evening and another this morning.
1.
This morning, Monday 27 May, 2013 inbound on the Caboolture line as a result of a signal fault at Bray Park.
The driver required manual clearance (paperwork) for the service to proceed.
2.
Friday 24 May, 2013 The 5:24pm Roma Street to Nambour train was delayed by broken down Caboolture train ahead of them.
This resulted in a delay of 25 minutes to those passengers.
Passengers reported seeing the 5:44pm Gympie North ICE train pass them whilst they were waiting behind the broken down train just south of Morayfield station.

No mention or record of these delays on either the TransLink Twitter feed, Queensland rail Twitter feed or the TransLink website.

I understand delays occur but non reporting of them is not good for customer service.

The response:
Queensland Rail Good afternoon (name withheld), information about all delays is shared by Queensland Rail with Translink (and media) on quarter-hourly basis in the AM and PM peak directly from our control centre.
The decision to publish delays to customer more broadly through media, the Translink website and social media (which we retweet) is made by Translink depending on customer impact, particularly if the people affected will only be the people on the individual service.
We'll pass on your feedback for Translink, but if you wanted more information about why Translink do or do not publish particular services you may need to contact them on 13 12 30.

One can understand why a cancelled MGLD bus wouldn't make the dispatches, but if it is a train that is running very infrequently, it should be broadcast.  I mean one could be sitting on Traveston rail station waiting for the GympieLander and it is a no show?  How will one know?? 

By monitoring twitter and checking the web site.  Yes I know you can ring 131230, but really how useful is that if the primary comms media is not advised.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369636007

Gold Coast and Airport line delays

Last updated: 5.19pm Monday 27 May 2013

Due to a track fault, trains have been suspended between Eagle Junction and the International airport.

Replacement buses are being organised.

Passengers may experience delays of up to 60 minutes.

Technicians are route.

We apologise for any inconvenience.

[somebody]

One can understand why a cancelled MGLD bus wouldn't make the dispatches, but if it is a train that is running very infrequently, it should be broadcast. 

In this case it was an inbound train next stop Northgate, which is far more frequent than MGLD.

[Golliwog]

Police incident at Keperra station. We're being held at Oxford Park. Inbound train seems fine, hope to have us moving in 5 to 10 minutes.

[Golliwog]

Police incident at Keperra station. We're being held at Oxford Park. Inbound train seems fine, hope to have us moving in 5 to 10 minutes.

Just moved to Grovely. Seems ok now?

[ozbob]

I was at Traveston ... not Northgate ... ;-)

Sent from my GT-I9300 using Tapatalk 2

[Fares_Fair]

Post on QR Facebook page.

Hello QR,
I noticed that there was no information issued on two Caboolture line delays, in the last 2 working days, one on Friday evening and another this morning.
1.
This morning, Monday 27 May, 2013 inbound on the Caboolture line as a result of a signal fault at Bray Park.
The driver required manual clearance (paperwork) for the service to proceed.
2.
Friday 24 May, 2013 The 5:24pm Roma Street to Nambour train was delayed by broken down Caboolture train ahead of them.
This resulted in a delay of 25 minutes to those passengers.
Passengers reported seeing the 5:44pm Gympie North ICE train pass them whilst they were waiting behind the broken down train just south of Morayfield station.

No mention or record of these delays on either the TransLink Twitter feed, Queensland rail Twitter feed or the TransLink website.

I understand delays occur but non reporting of them is not good for customer service.

The response:
Queensland Rail Good afternoon (name withheld), information about all delays is shared by Queensland Rail with Translink (and media) on quarter-hourly basis in the AM and PM peak directly from our control centre.
The decision to publish delays to customer more broadly through media, the Translink website and social media (which we retweet) is made by Translink depending on customer impact, particularly if the people affected will only be the people on the individual service.
We'll pass on your feedback for Translink, but if you wanted more information about why Translink do or do not publish particular services you may need to contact them on 13 12 30.

One can understand why a cancelled MGLD bus wouldn't make the dispatches, but if it is a train that is running very infrequently, it should be broadcast.  I mean one could be sitting on Traveston rail station waiting for the GympieLander and it is a no show?  How will one know?? 

By monitoring twitter and checking the web site.  Yes I know you can ring 131230, but really how useful is that if the primary comms media is not advised.

This new reporting method hasn't been fully thought through by TransLink (who are the ones deliberately withholding this information).

Given the numerous black spots for communication, and there are many along the NCL route, if passengers are incommunicado due to their stopped train location and their parents or family waiting for them cannot access any information about their service or state ... it's hopeless.

Also the incident where the Caboolture train was broken down in front of the 5:24pm Roma Street to Nambour train, last Friday 24 May 2013, then at a minimum 2 services were affected - not just 1.
This appears to be an excuse not to report incidences along our line.

[Golliwog]

Police incident at Keperra station. We're being held at Oxford Park. Inbound train seems fine, hope to have us moving in 5 to 10 minutes.

Just moved to Grovely. Seems ok now?

Not entirely sure what happened.

After the delay at Oxford Park, we went as usual to FG. On arrival, what I assume was the train that had the police incident was sitting at the opposite platform with all the lights off. As I was exiting the platform, an unmarked police car with lights flashing pulled into the Samford Rd bus interchange and 2 officers went up to talk to the driver/guard of the delayed service. The driver/guard from my service did a relatively quick turn around, and left the station so the next outbound service could use the same platform.

[ozbob]

Twitter

ABC Radio Brisbane ‏@612brisbane 3m

Beenleigh and Gold Coast line may be delayed up to approximately 30 minutes due to a track issue at Trinder Park.

==============

High farce ....

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369686025

Outbound delays due track fault at Trinder Park

Last updated: 6.20am Tuesday 28 May 2013

Outbound trains on the Beenleigh and Gold Coast lines may be delayed up to 30 minutes due to a track fault at Trinder Park.

Technicians are expected on-site about 6.10am to fix the fault.

[ozbob]

Platforms 3 4 out of use
Central ... signal fault ...

Sent from my GT-I9300 using Tapatalk 2

[ozbob]

Pity the freighter was  not on the ' freight line ' up sub ...

===================

Twitter

TransLink SEQ ‏@TransLinkSEQ 15m

#qr trains on Ipswich line suspended between Oxley and Corinda due to broken down train on line. Expect delays up to 30 mins

[ozbob]

According to 612 ABC Brisbane radio  outbound trains stopped at Corinda, inbound no further than Oxley.  Suggests train is stuck on the crossing sequence from main down at Corinda.  Good one Queensland!

Half baked projects have long term consequences ...  Queenslander!!

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369770552

Services resumed between Oxley and Corinda

Last updated: 6.17am Wednesday 29 May 2013

Trains have resumed between Oxley and Corinda following earlier problems with a broken down train on the line.

Residual delays should be expected as services return to schedule.

=========

According to the radio a loco was dispatched ex Acacia Ridge for a rescue,  thank goodness for the Tennyson line ...  <--- real hero! 

[ozbob]

Twitter

ABC Radio Brisbane ‏@612brisbane 53s

QR says track fault at South Brisbane , the 06:28 Airport to Varsity Lakes service has had to run direct from Roma St to Coopers Plains

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369860999

5.56am Gympie North - Roma St train cancelled

Last updated: 6.57am Thursday 30 May 2013

The 5.56am Gympie North - Roma Street train has terminated at Yandina due to a track fault.

Queensland Rail is now organising buses for customers from stations between Yandina and Nambour to connect with other inbound trains.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369861803

6.40am Nambour - Roma St train cancelled

Last updated: 7.10am Thursday 30 May 2013

The 6.40am Nambour - Roma Street train has been cancelled due to a mechanical fault.

The next inbound services from Nambour station will be the RailBus departing at 7.07am and the 7.46am Nambour - Roma Street train.

=============

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1369860999

5.56am Gympie North - Roma St train cancelled

Last updated: 7.23am Thursday 30 May 2013

The 5.56am Gympie North - Roma Street train has terminated at Yandina due to a track fault.

Buses have now transported affected customers from Yandina to Nambour so they can connect with other inbound services.

A replacement train will start on-time at 7.25am for customers travelling between Landsborough and Roma Street stations. This train will run express from Caboolture to Bowen Hills, as normal.

[Fares_Fair]

It's all happening on the Sunshine Coast line this morning...

[ozbob]

Good communications ....  important if only one or a 1000 pax affected IMHO ...   

[petey3801]

http://jp.translink.com.au/travel-information/service-updates/details/1369861803

6.40am Nambour - Roma St train cancelled

Last updated: 7.10am Thursday 30 May 2013

The 6.40am Nambour - Roma Street train has been cancelled due to a mechanical fault.

The next inbound services from Nambour station will be the RailBus departing at 7.07am and the 7.46am Nambour - Roma Street train.

=============

One thing is for sure, they didn't give up without a fight with this one! The Driver who took it from Caboolture to Nambour empty this morning was working on it for at least 30-40mins trying to get it working! They were going to run it as a 3-car set so that at least something ran, but they started having major problems with the 3-car that was originally working OK! Looks like it finally got the best of them though...!

[ozbob]

Thanks for the info update Petey.

I hope they get serious with some more stabling up North ...

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ 36s

Delays on the Ferny Grove line in both directions between Keperra and Ferny Grove due to a track fault. Delays up to 15 mins expected. #qr

[Fares_Fair]

5:18pm Roma Street to Caboolture train broken down at Petrie.

All passengers told to leave train and put onto alternative train.
Hundreds standing on the platform.
15 minutes late.

Reported via Twitter at 6:07pm.   

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ 8m

Sunshine Coast line: 5.56am Gympie Nth - Roma St train delayed 12 mins due signal fault. Now due Roma St stn 9am.

[ozbob]

Last evening ..

==================

Twitter

TransLink SEQ TransLink SEQ ‏@TransLinkSEQ 5h

8:47pm Gympie Nth-Roma St train delayed 35min due to broken down freight train. #qr

[Golliwog]

Twitter

TransLink SEQ ‏@TransLinkSEQ 36s

Delays on the Ferny Grove line in both directions between Keperra and Ferny Grove due to a track fault. Delays up to 15 mins expected. #qr

I was on the service that arrived at Keperra just after 6pm and as far as I could tell, we were the first service impacted by this. However, we were told that it was a signalling fault due to a lightning strike. Our service was terminated at Keperra and the next service came through on the inbound platform, and wrong roaded to Ferny Grove, it also had to wait while they got permission to ignore the red signals, and also had to run slowly through the Keperra-Ferny Grove section.

[Derwan]

Nothing on the TransLink website but there appears to be delays heading towards the city from Nundah onwards.

Edit: no announcements advising of delays, except one to say we were at a red signal. Not very helpful!

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1370295396

6.30am Caboolture - Roma Street train delayed

Last updated: 7.36am Tuesday 4 June 2013

The 6.30am Caboolture to Roma Street train is about 10 minutes late at Toombul due to the medical emergency on the train ahead of it at Eagle Junction.

Customers are recommended to catch an alternative inbound train to get around the disruption.

[Derwan]

Must've been on the suburban. That's the line that's delayed.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1370379028

Trains suspended: Mitchelton station

Last updated: 6.50am Wednesday 5 June 2013

Trains are suspended between Mitchelton and Gaythorne stations on the Ferny Grove line due to level crossing incident at Osborne Road, Mitchelton.

Queensland Rail technicians and police have been called to the scene.

Customers may be delayed up to 30 minutes.

Affected services:

    Beenleigh
    Ferny Grove
    Cleveland

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1370593007

Caboolture/Sunshine Coast train line delays

Last updated: 6.16pm Friday 7 June 2013

Due to a truck hitting a rail bridge on Buchanan Drive, Morayfield, all Caboolture and Sunshine Coast line trains will be delayed around 10 minutes.

This is due to trains running at reduced speeds through the area, as only one set of tracks has been closed due to the bridge strike.

Technicians are en route.