Reported service disruptions rail - no longer in use

[ozbob]

Twitter

11s Andrew Andrew ‏@BurandaStation

Buses are replacing trains for approx 3 hours this morning between Strathpine & Petrie on Caboolture line. Unsure of reason why at present

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[ozbob]

Nothing official yet ...

Twitter

11s Andrew Andrew ‏@BurandaStation

Buses are replacing trains for approx 3 hours this morning between Strathpine & Petrie on Caboolture line. Unsure of reason why at present

============

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354132034

Trains suspended: Petrie - Strathpine

Last updated: 5.47am Thursday 29 November 2012

All trains in both directions are suspended between Petrie and Strathpine stations due to a police incident.

Buses are being arranged to transport customers to Petrie, Lawnton, Bray Park and Strathpine stations.

Customers should expect long delays during this morning's peak and consider alternative transport or delaying their trip, wherever possible.

[ozbob]

Twitter

6m Robert Dow ‏@Robert_Dow

@QueenslandRail @TransLinkSEQ Just state the true cause matter of fact so that people do understand. Police incident stuff is not helpful

[ozbob]

Twitter

54s Queensland Rail Queensland Rail ‏@QueenslandRail

Buses are arriving at station to replace trains Petrie-Strathpine. Trains through here suspended as emergency services are on our tracks.

[ozbob]

Twitter

Caboolture Herald ‏@CabHerald

Trains suspended between Petrie and Strathpine. Buses being arranged. Allow extra 45mins. Reports of Fire Incident near station.

[ozbob]

QR have said not a 'fire incident' ...

Probably means a fatality ... or some other threat etc.

Simply stating " person or persons struck by train " leads to better situation management, stops the rumour mill .. public understand the significance etc.

Both Sydney and Melbourne do this.  Matter of fact reporting of causes of delays, suspensions etc.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Cab + SC lines: Trains resumed on 2 of 3 tracks btwn Petrie and Strathpine. Buses also running to help clear backlog.

[somebody]

QR have said not a 'fire incident' ...

Probably means a fatality ... or some other threat etc.

Simply stating " person or persons struck by train " leads to better situation management, stops the rumour mill .. public understand the significance etc.

Both Sydney and Melbourne do this.  Matter of fact reporting of causes of delays, suspensions etc.

I can remember getting on a late running morning plane in BNE and the captain/FO announced: sorry about the late running of this flight.  A bit of fog on Rockhampton kept us on the ground.  Or similar.

Changes the way you feel about the delay, even if it doesn't change the delay itself.

[ozbob]

Yes, it is not advanced psychology just common sense really.

"Police Incident"  can mean many things these days.  Far better to report matter of fact.  I think most of the punters equate  police incident = fatality, right or wrong.

Terminology used down south is straightforward  "delays due to fatality" or " delays due to person struck by train"  etc.

Occasionally it might be appropriate to state "police incident"  eg. possible bomb or something, but in most cases a matter of fact statement as to cause heads off a lot of commuter disquiet.

I recall a few years ago, we stopped on an Ippy train between Taringa and Indooroopilly.  Nothing said, I picked up on twitter there was a bus bridge strike up ahead.  Told the carriage what was going on, people then relaxed resignation. 

[SteelPan]

AGREED - the often used Qld Police/QR term "police incident" is TOTALLY unacceptable and in fact, could contribute toward unnecessary community anxiety , unhealthy gossip and indeed it's just outright patronising!

QR's "customers" suddenly stop being the most important part of our (their) day and seem to become an instant inconvenience QR can just tell anything to.  If someone has been injured, killed, it's a fire, a flood, whatever, a brief but accurate description of what has occurred should be made public, as quickly as is practicable, to do so.

Indeed, the question needs to be asked in a modern democracy, if it is not outright dangerous to have authorities simply saying a "police incident" has occurred - what does that even mean?

One hopes the powers-that-be can stop arguing, for a few minutes, about what "this politician said to that politician" and better instruct the relevant "drama squads", in both the police and QR, on the basics of situational management!!!! (Needless to say, I'm not holding my breath  )

[petey3801]

By what I heard on the grapevine, a person was found dead in the Strathpine area. Not sure whether they were dead before the train hit them or not (or if the train even actually hit them).

Regarding the topic of information being conveyed to passengers, i've just spent 3 weeks in Europe (2 of those weeks in The Netherlands). In the two weeks I was in The Netherlands (with a train driver mate of mine) there was hardly a day went by that there wasn't a fatality. For example, last Saturday alone, there were 3 fatalities, 1 person shot on a platform by the police (and one train that broke in half...). They were all reported on Twitter for what they were, ie: fatality etc. The one shot was 'police incident' I think, but other than that, they just say what is going on and a rough delay to be expected.

Off-topic, but trackwork in the Netherlands is handled a hell of a lot better than here. I have the NS (Dutch Railways) app on my phone for when I was there. On Sunday (when I caught the train to the airport), there was trackwork on the line from Lelystad (where I was staying) towards Amsterdam/Schiphol Airport.
(Stations are Lelystad Centrum, Almere Oostvaarders, Almere Buiten, Almere Parkwijk, Almere Centrum, Almere Muziekwijk, Weesp then onwards to Amsterdam/Schiphol. Trackwork was from Almere Centrum to Weesp).
All the trackwork buses are fully timetabled and planned into the timetable. On the journey planner app, I put in to go from Lelystad Centrum to Schiphol Airport. JP came back saying train Lelystad Centrum - Almere Centrum, bus from Almere Centrum to Weesp, train from Weesp to Schiphol. Everything was timetabled, including the train replacement bus. In fact, we were slightly early on the bus and were able to get on the train prior to the one the JP told us.
The trip from Almere Centrum to Weesp is usually 12 minutes (for around 20km - moslty 140km/h running, but a slow timetable), with the trip from Lelystad to Schiphol normally taking around 1hr. The bus only actually added about 15mins onto the journey, something quite unheard of over here! Plenty of people on the bus as well (around half full) at about 7am on a Sunday morning (with 15min services!). It was nice to be on a proper railway for a while...

[ozbob]

Interesting!

Sounds like a good time, fatalities notwithstanding. Welcome back to the 3' 6" ! 

Yes, this police incident nonsense is rather counter productive, and punters just read fatality = police incident, which is also a bad outcome.

They do use 'police incident' for a myriad of things other than fatalities.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354163857

Trains suspended Doomben-Eagle Junction

Last updated: 2.38pm Thursday 29 November 2012

Trains are suspended on the Doomben line in both directions between Doomben and Eagle Junction stations due to vehicle striking the boomgate at the Hendra level crossing.

The following two services have been affected:

    the 2.11pm Roma Street to Doomben train has terminated at Eagle Junction
    the 2.45pm Doomben to Park Road train is cancelled from Doomben to Eagle Junction.

Alternative transport will be arranged for customers travelling between Eagle Junction and Doomben stations.

[ozbob]

Check the OTP for Nov 27, --> http://www.queenslandrail.com.au/RailServices/City/Pages/PeakOn-TimeResults.aspx

[Otto]

Key Point.

Sometimes incidents beyond Queensland Rail's control may delay our services (force majeure). Such incidents may include onboard medical emergencies, security incidents, vehicles striking level crossing boom gates or severe weather activity. Because these incidents are out of Queensland Rail's control, they are not included in the contractual results.

[ozbob]

The customer impact data is as it is, the contractual is adjusted for force majeure ...

[ozbob]

Oh dear ...

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erail 12.58pm 30 Nov 2012

30 mins delay for services on Caboolture Line due to track fault. Service to resume by 5:00 PM.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354244274

9.37am Central to Gympie North train delayed

Last updated: 12.57pm Friday 30 November 2012

The 9.38am Central to Gympie North train is delayed up to 40 minutes at Traveston station due to a signalling fault at Woondum.

Electricians are en route to rectify the issue.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354244565

Caboolture line delays: Petrie to Caboolture

Last updated: 1.03pm Friday 30 November 2012

Caboolture/Sunshine Coast line trains are delayed up to 30 minutes between Petrie and Caboolture stations due to a heat buckle between Narangba and Dakabin stations.

Trains are only using one of the two lines through this section of the track.

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same area where buckle happened last time?

[HappyTrainGuy]

Oh dear ...

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erail 12.58pm 30 Nov 2012

30 mins delay for services on Caboolture Line due to track fault. Service to resume by 5:00 PM.

Track buckle south of Narangba.

[HappyTrainGuy]

same area where buckle happened last time?

Doesn't seem to be.

[ozbob]

Ok thanks.  Concrete sleepers?  The old FG line with the steel sleepers was a regular buckler in the hot weather  ...

[HappyTrainGuy]

Didn't hear so I can't say for sure. 99.99% sure that there aren't any steel sleepers in that section. Either Timber or concret. Given that the majority of the wooden sleepers have been/are being replaced I wouldn't be suprised if they are all some where it is a mix of the two.

[HappyTrainGuy]

Ok thanks.  Concrete sleepers?  The old FG line with the steel sleepers was a regular buckler in the hot weather  ...

200-300m north of the boundry road overpass on the up road. All trains are using the down road. Buckled on a cement wood cement sleeper section of track.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354244565

Trains suspended Petrie to Caboolture

Last updated: 2.39pm Friday 30 November 2012

Buses are replacing trains between Petrie and Caboolture stations on the Caboolture line due to three heat buckles between Narangba and Dakabin stations.

Tracks have been closed through this section to allow workers access.

Customers can expect delays of up to 30 minutes.

This disruption will not affect the Nambour line, which will use an alternate line.

[ozbob]

Ok thanks.  Concrete sleepers?  The old FG line with the steel sleepers was a regular buckler in the hot weather  ...

200-300m north of the boundry road overpass on the up road. All trains are using the down road. Buckled on a cement wood cement sleeper section of track.

Thanks.  Does seem this section is prone to buckling at the moment.   Do you know if the mixture is less stable than either all wood/all concrete?

I think the FG and some of the Cleveland line were the only lines on the network that had steel sleepers left (could be more though), I think they have all gone now, hopefully.

[HappyTrainGuy]

Not sure but it is in the middle of the kink. FYI only travel train and freights are using the track ATM. Might be lucky to have a few peak expresses running early.

[petey3801]

Tuesday could be interesting if the high 30deg temps arrive as expected, especially towards Ipswich/Rosewood where it generally gets hotter...

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354253632

Buses replacing trains Beenleigh to Varsity Lakes

Last updated: 3.35pm Friday 30 November 2012

Buses will replace trains between Beenleigh and Varsity Lakes stations due to train crew issues as a result of the heat buckles on the Caboolture line.

The following trains will be affected:

    the 3.24pm Central to Varsity Lakes train will terminate at Beenleigh station at 4.15pm
    the 5.24pm Varsity Lakes to Airport train will start from Beenleigh station at 6pm.

Buses are being arranged. Customers should expect delays of up to 30 minutes.

[Golliwog]

Tuesday could be interesting if the high 30deg temps arrive as expected, especially towards Ipswich/Rosewood where it generally gets hotter...

Just out of curiosity, does anyone know if QR adds/lessens rail stresses during the year to help prevent buckling?
Some background: http://en.wikipedia.org/wiki/Rail_stressing

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1354257157

Trains resumed between Petrie to Caboolture

Last updated: 4.40pm Friday 30 November 2012

Services have resumed between Petrie and Caboolture following earlier disruptions due to tracks buckling. They may be some residual delays and buses are on standby.

Sunshine Coast line trains will use an alternate line between Petrie and Caboolture stations; however, the 3.13pm Nambour to Central train departed 35 minutes late due to the tracks buckling and is due to arrive at Central station at 5.42pm.

We appreciate your patience.

[ozbob]

Tuesday could be interesting if the high 30deg temps arrive as expected, especially towards Ipswich/Rosewood where it generally gets hotter...

Just out of curiosity, does anyone know if QR adds/lessens rail stresses during the year to help prevent buckling?
Some background: http://en.wikipedia.org/wiki/Rail_stressing

Yes, during weekend closures as I understand it.

[ozbob]

Yes, it is not advanced psychology just common sense really.

"Police Incident"  can mean many things these days.  Far better to report matter of fact.  I think most of the punters equate  police incident = fatality, right or wrong.

Terminology used down south is straightforward  "delays due to fatality" or " delays due to person struck by train"  etc.

Occasionally it might be appropriate to state "police incident"  eg. possible bomb or something, but in most cases a matter of fact statement as to cause heads off a lot of commuter disquiet.

I recall a few years ago, we stopped on an Ippy train between Taringa and Indooroopilly.  Nothing said, I picked up on twitter there was a bus bridge strike up ahead.  Told the carriage what was going on, people then relaxed resignation.

Unfortunately, sadly a serious incident overnight in Melbourne, but note the clear matter of fact advice.

==============

Twitter

3h Metro Trains ‏@metrotrains

Buses will replace trains between Mordialloc and Frankston due to a person being hit by a train. Will update.

==============

Twitter

3h Metro Trains ‏@metrotrains

Update: Buses will now replace trains between Caulfield and Frankston until end of service

==============

Note, no cryptic nonsense, everyone is immediately aware of what has happened, and can then factor that information into their travel plans as such.  Passengers understand why the delays are as is, and can be better managed.

[Fares_Fair]

Yes, it is not advanced psychology just common sense really.

"Police Incident"  can mean many things these days.  Far better to report matter of fact.  I think most of the punters equate  police incident = fatality, right or wrong.

Terminology used down south is straightforward  "delays due to fatality" or " delays due to person struck by train"  etc.

Occasionally it might be appropriate to state "police incident"  eg. possible bomb or something, but in most cases a matter of fact statement as to cause heads off a lot of commuter disquiet.

I recall a few years ago, we stopped on an Ippy train between Taringa and Indooroopilly.  Nothing said, I picked up on twitter there was a bus bridge strike up ahead.  Told the carriage what was going on, people then relaxed resignation.

Unfortunately, sadly a serious incident overnight in Melbourne, but note the clear matter of fact advice.

==============

Twitter

3h Metro Trains ‏@metrotrains

Buses will replace trains between Mordialloc and Frankston due to a person being hit by a train. Will update.

==============

Twitter

3h Metro Trains ‏@metrotrains

Update: Buses will now replace trains between Caulfield and Frankston until end of service

==============

Note, no cryptic nonsense, everyone is immediately aware of what has happened, and can then factor that information into their travel plans as such.  Passengers understand why the delays are as is, and can be better managed.

Indeed, agree wholeheartedly.

In the information age, and priding ourselves on openness and acoountability, the public need to be correctly informed as much as possible.
Euphemisms and obfuscation just don't cut it.
Commuters can then empathise with the situation and probably show more understanding for QR staff, who do all they can to get pax moving.

Occasionally there may be good reason for non-disclosure,
e.g. in the midst of an active investigation where the information could forewarn or alert an offender or such like.

[ozbob]

erail 1.55pm 2 Dec 2012

15 mins delay for services on Gold Coast Line due to track fault. Service to resume by 3:00 PM.

[ozbob]

erail 1.55pm 2 Dec 2012

15 mins delay for services on Gold Coast Line due to track fault. Service to resume by 3:00 PM.

Track buckle at Albion.

[ozbob]

Twitter

16s TransLink SEQ ‏@TransLinkSEQ

Track buckle at Albion has been fixed, 20 min delays to 1.54pm City to Varsity Lakes train. All other services running ontime.

[petey3801]

Twitter

16s TransLink SEQ ‏@TransLinkSEQ

Track buckle at Albion has been fixed, 20 min delays to 1.54pm City to Varsity Lakes train. All other services running ontime.

Doesn't help that this was an EMU, either (66/45)... No making up time for that service!

[Fares_Fair]

Why have the tracks buckled Petey?
There have been about 4 or 5 locations in the last 2 weeks.

It isn't all that hot, is it?
Are they 'stressed' in some way that exacerbates heat expansion?