Reported service disruptions rail - no longer in use

[Derwan]

You would think there would give out a detailed explanation as to why the issue is as is ...  this might settle down a few.

There has been a bit of grief around, particularly on Twitter this morning.

This was posted on their Facebook page earlier:

DELAYS ON THE CABOOLTURE LINE
There will be delays of around 15mins on the Caboolture line this afternoon, due to an ongoing fault in the signalling system between Strathpine and Bald Hills stations.

We ask customers to allow for these delays when planning their journey this afternoon and evening.

Crews have been on the scene working on the equipment since 5am yesterday. Independent engineering experts, from the signalling system component's manufacturer, were also brought in yesterday morning to assist in locating the source of the fault and conduct repairs.

We will provide further updates as more information comes to hand.

http://www.facebook.com/QueenslandRail/posts/454459524590314

[ozbob]

Thanks why did they not tweet that link ...  no brainer, will do it for them!   

[Derwan]

Thanks why did they not tweet that link ...  no brainer, will do it for them!   

I get frustrated that they only use Twitter for updates and only occasionally put stuff on Facebook.  I wish they would do the same as Queensland Police.  They post everything on Facebook, which is automatically posted on Twitter (an option that can be enabled in Facebook to link to a Twitter account).

Worldwide Facebook has 1,000,000,000 active users.  Twitter has 170,000,000 active users, less than a fifth of Facebook.  There are a lot of people who miss out on updates because they don't use Twitter.

Same message for TransLink!

[ozbob]

Twitter is very useful as a primary push comms mode, but I agree anything on fb put on twitter. QPS media do send a lot of tweets too, independent of fb.

[wbj]

Well yesterday morning trip took an extra 60 minutes - a combination of the signalling fault near Strathpine and the train in front of us on the platform at Central broke down.  This morning the express turned into an all stations from Petrie, then delayed at Strathpine due to a signalling fault - caught the supplied bus directly from Strathpine to Central and ended up taking an extra 30 minutes.

The only bright spot was that the warned 20 minute delay on the return journey tonight did not eventuate.  QR has to do better.

[Stillwater]

The Queensland Government trumpets as one of its objectives increased productivity in the state's workforce.  The issues with the Caboolture/Sunshine Coast Line are persistent and costly to employers.  An employer will tolerate a situation where an employee is late every once in a while, but the ongoing delays on this line mean that many workers are being threatened with their pay being docked, or they face a stern lecture about having to find more reliable means of getting to work.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1352922784

Strathpine signal fault repaired

Last updated: 6.06am Thursday 15 November 2012

The recent signal fault at Strathpine affecting Caboolture-Sunshine Coast line train services has now been repaired.

[Derwan]

QR put out a media release late yesterday regarding the delays.  I thought they would've sent it to you Bob? 

http://www.facebook.com/QueenslandRail/posts/512827375402294

Queensland Rail Media Release:
All stops on Caboolture Line delays

Queensland Rail has been working around the clock to resolve an ongoing fault in the signalling system between Strathpine and Bald Hills stations, which has been causing delays on the Caboolture line.

Queensland Rail Executive General Manager Rail Operations Kevin Wright said: "We acknowledge this disruption caused delays yesterday and today. We worked hard to minimise delays this evening so the maximum experienced was 10 minutes.

"We would like to apologise and to thank our customers for their patience as we have worked through this disruption."

Mr Wright said the signalling system failure first occurred at around 4.40am on Tuesday (13/11/12) with field technicians working around the clock since then to conduct repairs.

"We have had field technicians onsite all day and throughout the night," he said.

"The fault was with signalling equipment near Strathpine. This equipment, known as the Processor Based Interlocking (PBI), guarantees the safe movement of trains by ensuring that when every route is set for trains to run, the points, switches and signals on that route are set in the corresponding directions.

"It also ensures train separation and opposing train movements are prevented (i.e. no trains can travel on the same track at the same time).

"When this equipment fails, it fails 'safe' – which means all signals in the area are set to red. This is a fail safe design feature in all signalling systems.

"The problem has been an extremely challenging one to diagnose, with significant tests to diagnose and then attempt repairs. The supplier of this equipment has been consulted in depth to endeavour to help resolve the issue.

"When initial testing was not successful, our signalling engineers replaced all removable components in the system, however, this was also unsuccessful.

"The entire system is now being rebuilt with the expectation that when completed, it will return to normal functionality.

"The failed system will be taken away for a full diagnostic analysis to determine the root cause of the failure.

"We will continue to keep customers fully informed as more information comes to hand."

An update was posted a couple of hours later saying the repair/replacement work was complete.

[ozbob]

Good that they did, but they should let the public know via fb and twitter ...

They never send media releases to anyone other than media ...

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

@QueenslandRail could you please activate auto twitter when u post on facebook, that way all will know eg release re Strathpine .. tks

[Fares_Fair]

QR put out a media release late yesterday regarding the delays.  I thought they would've sent it to you Bob? 

http://www.facebook.com/QueenslandRail/posts/512827375402294

Queensland Rail Media Release:
All stops on Caboolture Line delays

Queensland Rail has been working around the clock to resolve an ongoing fault in the signalling system between Strathpine and Bald Hills stations, which has been causing delays on the Caboolture line.

Queensland Rail Executive General Manager Rail Operations Kevin Wright said: "We acknowledge this disruption caused delays yesterday and today. We worked hard to minimise delays this evening so the maximum experienced was 10 minutes.

"We would like to apologise and to thank our customers for their patience as we have worked through this disruption."

Mr Wright said the signalling system failure first occurred at around 4.40am on Tuesday (13/11/12) with field technicians working around the clock since then to conduct repairs.

"We have had field technicians onsite all day and throughout the night," he said.

"The fault was with signalling equipment near Strathpine. This equipment, known as the Processor Based Interlocking (PBI), guarantees the safe movement of trains by ensuring that when every route is set for trains to run, the points, switches and signals on that route are set in the corresponding directions.

"It also ensures train separation and opposing train movements are prevented (i.e. no trains can travel on the same track at the same time).

"When this equipment fails, it fails 'safe' – which means all signals in the area are set to red. This is a fail safe design feature in all signalling systems.

"The problem has been an extremely challenging one to diagnose, with significant tests to diagnose and then attempt repairs. The supplier of this equipment has been consulted in depth to endeavour to help resolve the issue.

"When initial testing was not successful, our signalling engineers replaced all removable components in the system, however, this was also unsuccessful.

"The entire system is now being rebuilt with the expectation that when completed, it will return to normal functionality.

"The failed system will be taken away for a full diagnostic analysis to determine the root cause of the failure.

"We will continue to keep customers fully informed as more information comes to hand."

An update was posted a couple of hours later saying the repair/replacement work was complete.

Thank you for posting this information.
Agree, all should be directed through twitter as well.
Facebook e.g. is blocked by our office IT.

[ozbob]

Twitter

Queensland Rail ‏@QueenslandRail

@robert_dow tks - will look into

Twitter

Robert Dow ‏@Robert_Dow

@QueenslandRail could you please activate auto twitter when u post on facebook, that way all will know eg release re Strathpine .. tks

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1352955645

Points fault - Bethania

Last updated: 3.00pm Thursday 15 November 2012

Inbound trains on the Beenleigh and Gold Coast lines may be delayed up to 15 minutes due to a points fault at Bethania.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Train services are resuming thru CBD, following earlier power loss. Residual delays of 30 mins expected.

[ozbob]

Disruptions to the rail network overnight, particularly Ferny Grove and Cleveland line late evening due to storms.

[achiruel]

There was also disruption on the Beenleigh line, with buses replacing trains for at least one service due to a power outage. Bus was from Logan Coaches.

[ozbob]

Huh?  There is a track closure anyway ..  http://jp.translink.com.au/travel-information/service-updates/details/1348097974

erail 6.17am

18 Nov 2012

Disruptions on Caboolture Line due to extreme weather. Expect 30 mins delay. Service to resume by 10:00 AM.

Alt. transport operating between Petrie and Caboolture.

[HappyTrainGuy]

Disruptions to the rail network overnight, particularly Ferny Grove and Cleveland line late evening due to storms.

Vehicle struck a bridge on the Cleveland line as well last night IIRC.

[ozbob]

Twitter

1m TransLink SEQ TransLink SEQ ‏@TransLinkSEQ

Customers should expect some minor delays to services across the network this morning due to recent storm activity across SEQ.

[ozbob]

erail 10.21am

18 Nov 2012

15 mins delay for services on Caboolture Line due to extreme weather. Service to resume by 11:30 AM.

[ozbob]

Thinks are still a bit messed up. Mrs Ozbob caught an Ippy at Central around 11.20am, running 20 minutes late or so notionally.

[techblitz]

caboolture looks like its copping a big one.
not looking good for sunny coast commuters this afternoon

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1353206398

Trains suspended: Landsborough - Nambour

Last updated: 12.43pm Sunday 18 November 2012
Trains are suspended between Landsborough and Nambour due to a track fault.

Alternative transport is in place.

Delays of up to 30 minutes to be expected.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1353191312

Network delays due to storms

Last updated: 2.06pm Sunday 18 November 2012
Services across the network may experience minor delays due to recent storms and extreme weather conditions.

Services may be effected by heavy rainfall, localised flash flooding, power outage, strong winds and debris.

Customers should take extra care when entering and exiting services during extreme weather as conditions may of changed

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Sunshine Coast line trains now operating normally following earlier track fault

[ozbob]

Twitter

1m  TransLink SEQ ‏@TransLinkSEQ

Ipswich line trains are suspended Darra - Redbank due to loss of power caused by storm. Buses replacing trains. 30 min delays.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Cleveland line trains suspended Lindum - Morningside due to signal fault at Murarrie. Buses replacing trains. 45 min delays.

[ozbob]

Twitter

2m TransLink SEQ ‏@TransLinkSEQ

Our Call Centre is temporarily evacuated due to a faulty fire alarm caused by recent storm. Pls refer to the website - http://translink.com.au

[ozbob]

erail 6.50pm

18 Nov 2012

45 mins delay for services on Caboolture Line, Shorncliffe Line between Albion and Northgate due to extreme weather. Service to resume by 7:30 PM.

[HappyTrainGuy]

Just absolutley bucketed down. Trains were all at a crawl due to visability issues.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

The Call Centre is now fully operational following the earlier evacuation.

[Fares_Fair]

http://jp.translink.com.au/travel-information/service-updates/details/1353206398

Trains suspended: Landsborough - Nambour

Last updated: 12.43pm Sunday 18 November 2012
Trains are suspended between Landsborough and Nambour due to a track fault.

Alternative transport is in place.

Delays of up to 30 minutes to be expected.

Good communication by Queensland Rail and TransLink over these delays.
Thank you. 

[ozbob]

Twitter

3m Andrew Andrew ‏@BurandaStation

A track fault has formed at the Florence St level crossing at Wynnum Central. Boom gates stuck down and 10 min delays to inbound services.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1353271157

Delays due to signalling fault at Wynnum Central

Last updated: 6.41am Monday 19 November 2012

Inbound Cleveland line trains are delayed up to 10 minutes due to a signalling fault at Wynnum Central.

[ozbob]

Some delays earlier this morning on the Caboolture line again ...

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Twitter

1h TransLink SEQ TransLink SEQ ‏@TransLinkSEQ

Caboolture/Sunshine Cst lines delayed up to 20mins at Petrie.

[Stillwater]

It would be interesting to see the recent on-time running statistics for the Caboolture/Sunshine Coast Line, separate from all lines.

[ozbob]

On board SMU250, late running ex Indooroopilly due at 3.00pm, departed 3.17pm.  Train breakdown in the CBD somewhere I think.  Good load of happy pax ...

[ozbob]

Twitter


1h TransLink SEQ TransLink SEQ ‏@TransLinkSEQ

Caboolture and Sunshine Coast line trains being delayed by about 10 mins due to a signal fault at Bald Hills - http://bit.ly/TaHL7Z

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Twitter

TransLink SEQ ‏@TransLinkSEQ

Caboolture and Sunshine Coast line trains may be delayed up to 10 mins due to a track buckle Petrie - Narangba - http://bit.ly/U6fH4l

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Railways were never this problematical once ...  bring back steam!  LOL

[Arnz]

It would be interesting to see the recent on-time running statistics for the Caboolture/Sunshine Coast Line, separate from all lines.

http://www.queenslandrail.com.au/RAILSERVICES/CITY/Pages/PeakOn-TimeResults.aspx

It's now reported line by line on peak services only.  Caboolture and Sunshine Coast are reported as separate lines. (Example: Tuesday morning (plagued with signal failures at Strathpine) had 7% for the Caboolture line and 0% Sunshine Coast services reported as on time that morning).

[Stillwater]