Reported service disruptions rail - no longer in use

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Trains at Palmwoods back to normal operation after earlier incident when a truck struck the rail bridge at Palmwoods.

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[Stillwater]

You must laugh 'cos the only other thing to do is cry.

[ozbob]

TransLink wonders why punters get p%ssed  off ...   :bi

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1345704336

Beenleigh train lines 10 minute delay outbound

Last updated: 4.46pm Thursday 23 August 2012

There is a 10 minutes delay on outbound trains to Beenleigh due to a signal fault.

Repairs are underway and services should be back to normal shortly after 5pm.

We thank you for your patience.

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Patience?  Is that a card game?

[Fares_Fair]

You must laugh 'cos the only other thing to do is cry.

[HappyTrainGuy]

The Beenleigh line signal fault is the signal just south of entering Rockhampton. Train services to Geelong maybe be delayed 10 mins as a result. Train services to Japan will be replaced by bus services between New York and Moscow.

[ozbob]

Twitter

131500 trains ‏@131500trains

Some trains on the Hunter Line are delayed up to 20 minutes due to a freight train derailment at Camberwell.

[ozbob]

Sent to all outlets:

24 August 2012

Social media 101 - customer focus?

Greetings,

Yesterday another truck hit the rail bridge at Palmwoods.

A prompt erail alert from Queensland Rail was generated at 2.51pm.

TransLink failed to use twitter to alert patrons until prompted.

Additionally the notice on the web site had incorrect information.

http://jp.translink.com.au/travel-information/service-updates/details/1345698174

Bridge strike at Palmwoods

Last updated: 3.02pm Thursday 23 August 2012

Buses are replacing trains Traveston to Nambour due to a truck striking the Margaret Street rail-bridge at Palmwoods.

This tweet eventually appeared.

TransLink SEQ ‏@TransLinkSEQ

Buses replacing trains Traveston to Nambour due to a truck striking rail bridge at Palmwoods. Visit http://translink.com.au  for more.

I sent this tweet to TransLink

Robert Dow ‏@Robert_Dow

@TransLinkSEQ is that correct? Isn't it between Landsborough and Nambour? Bridge strike at Palmwoods.

This was ignored.  It was bizarre with radio announcers reading out the TransLink notice, bridge strike at Palmwoods but no trains between Nambour and Traveston!


Eventually this tweet appeared from TransLink.

TransLink SEQ ‏@TransLinkSEQ

Trains at Palmwoods back to normal operation after earlier incident when a truck struck the rail bridge at Palmwoods.

If TransLink is going to use social media it needs to be:

a. timely

b. accurate

c. responsive.

Otherwise why bother and just confuse passengers.

Customer focus?   Clearly not.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[Stillwater]

Questions arising:

Did Translink, in fact, order up buses to run between Traverston and Nambour in response to the truck strike of the Margaret Street rail bridge at Palmwoods?

How many buses made the journey between Traverston and Nambour?

What was the cost of any bus runs?

[ozbob]

Questions arising:

Did Translink, in fact, order up buses to run between Traverston and Nambour in response to the truck strike of the Margaret Street rail bridge at Palmwoods?

How many buses made the journey between Traverston and Nambour?

What was the cost of any bus runs?

Doubt if they are that stupid, but the thought of Traveston Station as a bus interchange/terminus is rather sweet ... 

[Fares_Fair]

I can confirm that staff were redeployed to Landsborough to assist with the bus transfers.

[ozbob]

TransLink have acknowledged that communications were less than optimal yesterday, and will sort for the future.

Mistakes happen, not too worried about that, but what is concerning is that when the error was pointed out that was ignored and no correction made.  That is what is not cool at all.

I have also pointed out that the Sunshine Coast line commuters do use twitter as an important communication medium re disruptions.

Part of my correspondence with TL:

Twitter is extremely powerful immediate communication medium, particularly these days with the smart phone proliferation.  I know that the Sunshine Coast commuters do follow twitter closely, as it is the only real way they get 'push' information in a timely manner.   (Web site is 'pull' information, and that needs more active actions by the public - twitter just pops up, as does erail via sms/email ).

[ozbob]

I can confirm that staff were redeployed to Landsborough to assist with the bus transfers.

Why weren't they at Traveston?  Traveston's moment of glory, ruined ....  LOL   

[HappyTrainGuy]

Why weren't they at Traveston?  Traveston's moment of glory, ruined ....  LOL   

GPS: Signal Lost. 

[Fares_Fair]

TransLink have acknowledged that communications were less than optimal yesterday, and will sort for the future.

Mistakes happen, not too worried about that, but what is concerning is that when the error was pointed out that was ignored and no correction made.  That is what is not cool at all.

I have also pointed out that the Sunshine Coast line commuters do use twitter as an important communication medium re disruptions.

Part of my correspondence with TL:

Twitter is extremely powerful immediate communication medium, particularly these days with the smart phone proliferation.  I know that the Sunshine Coast commuters do follow twitter closely, as it is the only real way they get 'push' information in a timely manner.   (Web site is 'pull' information, and that needs more active actions by the public - twitter just pops up, as does erail via sms/email ).

Thanks ozbob !

eRail is not a reliable system, many tell me they get the reports after the event (this could be service provider related of course)

[ozbob]

erail 5.22am 28 Aug 2012

Disruptions on Cleveland Line due to track fault. Expect 1 hr delay. Service to resume by 8:00 AM.

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Twitter

ABC Radio Brisbane ‏@612brisbane

Signal failure has occurred at Cannon Hill. At the present point in time all services in both directions through Cannon Hill are suspended.

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ABC Radio Brisbane ‏@612brisbane

2/2 Buses being organised to run between Dutton Park and Murarrie but no buses are onsite at the moment. 

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ @QueenslandRail time now 5.39am, erail at 5.22am why no tweets problems Cleveland line, thank goodness for @612brisbane

[ozbob]

Twitter

Robert Dow ‏@Robert_Dow

@TransLinkSEQ @QueenslandRail time now 5.39am, erail at 5.22am why no tweets problems Cleveland line, thank goodness for @612brisbane

Twitter

Robyn Ironside ‏@ironsider 1h

@Robert_Dow no website updates either. And just a day after six Qld Rail execs were given their marching orders. Suspect more will follow.

[ozbob]

http://jp.translink.com.au/travel-information/service-updates/details/1346096926

Cleveland line trains suspended/delayed

Last updated: 6.58am Tuesday 28 August 2012

Cleveland line trains are suspended between Dutton Park and Murarrie in both directions this morning due to a signal fault at Cannon Hill.

Trains that travel Cleveland towards the CBD are terminating at Murrarie at this stage.  Trains from the CBD that are heading towards Cleveland from are terminating at Dutton Park.

Delays of up to 60 minutes are expected.   Buses are provided as an alternative for customers.

Queensland Rail technicians are on site working to repair the signal fault.



Customers may consider bus routes instead where possible:

    Cleveland - City:  250, 275
    Cannon Hill - City:  214, 215, 220, 227
    Murarrie - Cannon Hill:  598
    Morningside - City:  227, 235
    Norman Park - City:  227, 235
    Coorparoo - City:  210, 214

[ozbob]

Twitter

1m TransLink SEQ TransLink SEQ ‏@TransLinkSEQ

Cleveland line trains resumed due to signal fault. Delays <60mins expected. Arranged buses continue for the short term to alleviate delays.

[ozbob]

Brisbanetimes --> Rail commuters facing lengthy delays

[somebody]

Comment on 612 to refer to the journey planner.  Ouch!  It doesn't have the substitute buses.

[kazzac]

Twitter

1m TransLink SEQ TransLink SEQ ‏@TransLinkSEQ

Cleveland line trains resumed due to signal fault. Delays <60mins expected. Arranged buses continue for the short term to alleviate delays.

I"m so happy that I"m driving to work these days and not catching train anymore!

[Fares_Fair]

Track closure this weekend on 1st and 2nd September 2012 from Northgate to Gympie North.

My sources tell me that this is to allow the installation of the new rail overbridge at the Narangba Station (re)construction site.

[HappyTrainGuy]

Not just that mate. Its going to be a pretty full on weekend along the whole corridor. Pretty sure the bus bays for local routes/replacment busses will also be closed at Narangba (IIRC they will be relocated to the bus stop area just opposite to the south of the level crossing off Mains Road). Northgate will also have its level crossing closed with traffic diverted along Sandgate Road to repair the surface of the level crossing due to vehicles on the down hill lane damaging the surface. Geebung too will also have its level crossing closed with traffic diverted through Zillmere along Murphy Road-Zillmere Road/Virginia along Ellison Road/Bilsen road. Can't fully recall but Zillmere will/might be having some works done to remove its speed restrictions. I don't think Toombul will be having anywork done to remove its speed restriction (they are already working on the bridge during the day (subs only/mains only)/overnight in conjunction with the airport link mob who are still doing landscaping works). The overpass between Bray Park and Lawnton will have its final girders for the bridge installed leaving only surfacing, drainage/landscaping, lighting, intersections, approaches, road works etc. Dakabin will have works done on removing the Boundry Road overpass and road modifications (A new deck will be built and reopened later in the year). Morayfield too will have work done on its duplication bridge works. There were a few more works being undertaken North of Caboolture but I can't recall them off the top of my head. One was a partial level crossing or road closure.

[Fares_Fair]

 

[ozbob]

Twitter

QPS Media Unit ‏@QPSmedia

Transport delays possible after minor collapse of Francis Rd, Lawnton, rail overpass bridge - nil serious injuries #qldtraffic

[ozbob]

Twitter

QPS Media Unit ‏@QPSmedia

Transport delays possible after minor collapse of Francis Rd, Lawnton, rail overpass bridge - nil serious injuries #qldtraffic

Not sure what has happened here.  There is a track closure today Northgate - Gympie North.

TransLink web site is currently a bit mixed up ...

[ozbob]

I asked if any more information ...

Twitter

QPS Media Unit ‏@QPSmedia

@Robert_Dow We've been told the railway line was closed for maintenance anyway. So there shouldn't be any more issues.

[HappyTrainGuy]

11x 33m 95ton girders for the overpass are being installed this weekend.

[ozbob]

11x 33m 95ton girders for the overpass are being installed this weekend.

Thanks, has something gone awry?

[HappyTrainGuy]

Not sure. I'll see if I can pop in for a little detour on the way home.

[ozbob]

erail 3.13pm

2 Sep 2012

40 mins delay for services on Caboolture Line, Shorncliffe Line between Wooloowin and Northgate due to power fault. Service to resume by 3:45 PM.

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erail 3.24pm

2 Sep 2012

40 mins delay for services on Caboolture Line, Shorncliffe Line between Wooloowin and Northgate due to signalling fault. Service to resume by 3:45 PM.

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Twitter

TransLink SEQ ‏@TransLinkSEQ

Trains have resumed between Wooloowin and Northgate stations and services are running to schedule.

[ozbob]

Twitter

TransLink SEQ  ‏@TransLinkSEQ

All Sunshine Coast line stations open with normal platforms in use.

[ozbob]

erail 7.06am

3 Sep 2012

30 mins delay for services on CBD Line due to signalling fault. Service to resume by 8:00 AM.


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Oh dear ...

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Gold Coast/Beenleigh, Airport, Cleveland line trains may be delayed <30mins due to track fault near South Brisbane.

[ozbob]

Twitter

TransLink SEQ ‏@TransLinkSEQ

Some inbound trains on Caboolture/Sun Cst line delayed <15min passing through Bald Hills due to track fault.

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Double oh dear!  Sorry FF!!

[ozbob]

erail 7.37am

3 Sep 2012

Services for CBD Line have resumed as normal.


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Track fault at Bald Hills has been sorted too ...

[Golliwog]

My Cleveland bound ex FG train ended up running through Roma St p3 this morning because of the delays. Only a slightly longer than normal wait.

[ozbob]

erail 4.40pm

3 Sep 2012

20 mins delay for services on CBD Line due to train fault. Service to resume by 5:30 PM.