Reported service disruptions rail - no longer in use

[ozbob]

Check out the Metro twitter feed here --> https://twitter.com/#!/metrotrains

Concise, accurate, explanations of the issue.

This is how Queensland Rail should do it.  They can do the social stuff too, but they really do need to get a handle on timely and effective communication not only during the weekdays but around the clock when there are ' issues ' ...

[ozbob]

... Its also stated on their twitter pages that its not monitored at nights and on weekends.

@TransLinkSEQ
Tweeting major service disruptions, public transport news, upcoming service changes and events in SEQ. We're usually online 9-5 Mon-Fri.

@QueenslandRail
Queensland Rail's official account: monitored 7am-6pm M-F. All other times please call 13 12 30. RT does not necessarily imply endorsement.

Yesterday Saturday 17th around 11am

Twitter

TransLinkSEQ TransLink SEQ
Ipswich line trains will be suspended between Goodna- Dinmore from 11am until mid arvo due to track fault at Redbank. Buses replacing trains
17 Dec

==========
Twitter

QueenslandRail Queensland Rail
RT @TransLinkSEQ: Ipswich line trains will be suspended between Goodna- Dinmore from 11am until mid arvo due to track fault at Redbank. Bus
17 Dec

==========

They can do it when they feel urge ... as I said they need to be consistent ...

[Set in train]

They can do it when they feel urge ... as I said they need to be consistent ...

Indeed, they need appropriate funding for a 24/7 operation.

Social media transcends all uses for it, it's up to the contributor how they shape use of it - marketing or essential info. But be consistent as Ozbob says.

Biggest problem is the call centre is often in the dark. Should be a journalist type person employed to phone into the bus/train/etc master control rooms and report back if there is a problem.

[Fares_Fair]

Track working gang observed this morning approx. 500m north of Beerburrum station.
I wonder if it is related to Sunday's track and electrical faults?

Regards,
Fares_Fair.

[ozbob]

There has been no response from Queensland Rail or TransLink re the SCL issues and miss-communication.  As usual, heads in the sand.  Lets pretend it didn't happen and it will all go away ..

[ozbob]

Twitter

Robert_Dow Robert Dow
Message for @TransLinkSEQ @QueenslandRail --> http://t.co/KxvdySr9 do you always ignore failure?
3 minutes ago

===============

Twitter

Robert_Dow Robert Dow
To use social media effectively be responsive to real issues, as well as golden geese and swans ... @TransLinkSEQ @QueenslandRail
2 minutes ago

[ozbob]

http://translink.com.au/travel-information/service-updates/bulletin/1324328033

Airport Line delays

Airport Line services may be delayed up to 10 minutes due to a signal fault at the Domestic Airport:

    The 6.28am Airport - Central - Varsity Lakes train is 10 minutes delayed and now expected to arrive at Varsity Lakes at 8.25am.

[Fares_Fair]

There has been no response from Queensland Rail or TransLink re the SCL issues and miss-communication.  As usual, heads in the sand.  Lets pretend it didn't happen and it will all go away ..

I have made a formal request to TransLink for the location of the fault or faults and what exactly they were.
I was told on Sunday that I would get a response in 2-5 working days.
Today when I called it is now 10 working days ??

If I do not receive a response, then it will be time to call my friends ...

The Sunshine Coast commuter cannot continue to be ignored.

Regards,
Fares_Fair.

[ozbob]

There has been no response from Queensland Rail or TransLink re the SCL issues and miss-communication.  As usual, heads in the sand.  Lets pretend it didn't happen and it will all go away ..

I have made a formal request to TransLink for the location of the fault or faults and what exactly they were.
I was told on Sunday that I would get a response in 2-5 working days.
Today when I called it is now 10 working days ??

If I do not receive a response, then it will be time to call my friends ...

The Sunshine Coast commuter cannot continue to be ignored.

Regards,
Fares_Fair.

Hopeless ...  obviously it is going to take longer to hatch a plan/spin to cover up than first thought?   

One simple email and/or tweet would do.  But hey, lets protect our backsides ...

And they wonder why the public has lost confidence ...

[Stillwater]

Yes, a simple explanation is best - stuff happens; customers just need to be kept informed.  There would appear to be a bit of an 'election filter' going on - heightened sensitivity in the lead-up to an election.  Things normally handled as business-as-usual within QR/Translink being referred up the line for sign-off, or oversight, by ministerial minders.  Spin backwash.

[Fares_Fair]

Yes, a simple explanation is best - stuff happens; customers just need to be kept informed.  There would appear to be a bit of an 'election filter' going on - heightened sensitivity in the lead-up to an election.  Things normally handled as business-as-usual within QR/Translink being referred up the line for sign-off, or oversight, by ministerial minders.  Spin backwash.

True, it does.
A simple act of communication would suffice, they, like us, are human (with lots of money and public servants backing them up).

The stonewall of silence perhaps suggests 1 of 2 things.
1. That everyone who knows Robert are already away on holidays ...  
2. or that the track fault and possible later? electrical fault were perhaps located beyond a certain railway station on the north coast line where it narrows into a single track.

I'm going to give the investigation over to the Judge Advocate General's office in QR.
The Customer Advocate.
Stay tuned ...

Regards,
Fares_Fair.

[ozbob]

I emailed the ' Customer Advocate '  and many others on Sunday ... 

Interesting that there is a 'cone of silence' on,  but something us 'control agents' are used too  ... LOL

Comical isn't it?

[ozbob]

Check out the Metro twitter feed here --> https://twitter.com/#!/metrotrains

Concise, accurate, explanations of the issue.

This is how Queensland Rail should do it.  They can do the social stuff too, but they really do need to get a handle on timely and effective communication not only during the weekdays but around the clock when there are ' issues ' ...

This twitter feed won't shut down for the Christmas period, trains still run in Melbourne,  hold on, they do in SEQ too (on some lines) 

[Fares_Fair]

I emailed the ' Customer Advocate '  and many others on Sunday ... 

Interesting that there is a 'cone of silence' on,  but something us 'control agents' are used too  ... LOL

Comical isn't it?

"What did you say Chief?"   

Customer Advocate is on the case, stay tuned ...

Regards,
Fares_Fair.

[ozbob]

All I want to know is did the trains resume at 9.28am as advised by erail by Queensland Rail, or around 2pm as advised by the TransLink website?

[ozbob]

Track working gang observed this morning approx. 500m north of Beerburrum station.
I wonder if it is related to Sunday's track and electrical faults?

Regards,
Fares_Fair.

No, early works for the Beerburrum to Landsborough track amplification ... 

[Fares_Fair]

All I want to know is did the trains resume at 9.28am as advised by erail by Queensland Rail, or around 2pm as advised by the TransLink website?

or both?
ok, the 2pm thing wasn't mentioned above.
Will do.

Regards,
Fares_Fair.

[Fares_Fair]

Track working gang observed this morning approx. 500m north of Beerburrum station.
I wonder if it is related to Sunday's track and electrical faults?

Regards,
Fares_Fair.

No, early works for the Beerburrum to Landsborough track amplification ...  

LOL, very early works ... is that a picture of a pig perchance?  

[ozbob]

The TransLink web site now has the Sunshine Coast Line as green - Normal.

Now the question is.  Who was correct as to the time the trains resumed?

Queensland Rail with its advice at 9.28am?  Or TransLink at approx. 2pm?

Hopefully someone was travelling and can let us know ...

[ A little tweet at say 10am would have clarified it nicely now ... ]

...

[Fares_Fair]

The TransLink web site now has the Sunshine Coast Line as green - Normal.

Now the question is.  Who was correct as to the time the trains resumed?

Queensland Rail with its advice at 9.28am?  Or TransLink at approx. 2pm?

Hopefully someone was travelling and can let us know ...

[ A little tweet at say 10am would have clarified it nicely now ... ]

...

got me, apology, I missed that one.
no response as yet (since 1:19pm)
get that shoe phone handy, Agent 13 is on the case ... in a locker at the bus depot.

[Stillwater]

Missed the tweet by THAAAAAT much!

[ozbob]

erail 7.10am

23 Dec 2011

30 mins delay for services on Ferny Grove Line due to crossing issue. Service to resume by 8:30 AM.

===================

http://translink.com.au/travel-information/service-updates/bulletin/1324588061

Ferny Grove Line services suspended

Train services on the Ferny Grove Line have been temporarily suspended at Grovely, due to a traffic incident at the Dawson Parade rail crossing, Grovely.

Queensland Police are on the way to provide traffic management, and Queensland Rail are en route to repair the problem.  Buses are being arranged.

[ozbob]

erail 7.10am

23 Dec 2011

30 mins delay for services on Ferny Grove Line due to crossing issue. Service to resume by 8:30 AM.

===================

http://translink.com.au/travel-information/service-updates/bulletin/1324588061

Ferny Grove Line services suspended

Train services on the Ferny Grove Line have been temporarily suspended at Grovely, due to a traffic incident at the Dawson Parade rail crossing, Grovely.

Queensland Police are on the way to provide traffic management, and Queensland Rail are en route to repair the problem.  Buses are being arranged.

Confirmed on 612 ABC Radio ' car into the boom gates '  .....

[ozbob]

Twitter

TransLinkSEQ TransLink SEQ
Ferny Grove Line trains resumed, residual delays <20mins. http://t.co/LLFuAgal
3 minutes ago

[HappyTrainGuy]

Problem solved! http://www.nearmap.com/?ll=-27.359776,153.035882&z=18&t=h&nmd=20111107

Shame it hasn't been applied to many other places.

[Golliwog]

I was on the 7.16am ex-FG service that was impacted by this. Big plus about the station spacing in that area: We were told that trains were operating inbound from Grovely, so most of the train just walked there from Keperra. The two police officers at the boom gates were confused by the large crowd emerging from the bushes

Though they got it fixed pretty quick, we ended up being on the same train we had hopped off of, it had just done a shuttle back to Ferny Grove in the mean time.

[ozbob]

Twiitter

TransLinkSEQ TransLink SEQ
Sunshine Coast line train delays due to power fault. Visit translink.com.au for more.
33 seconds ago

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http://translink.com.au/travel-information/service-updates/bulletin/1324633295

Sunshine Coast line delays

Sunshine Coast line trains are delayed due to an overhead power fault. Replacement buses are running.

[ozbob]

Twitter

TransLinkSEQ TransLink SEQ
6.19am Eagle Junction to Caboolture train delayed up to an hour due to a police incident.
1 minute ago

[ozbob]

Twitter

TransLinkSEQ TransLink SEQ
The 12.06pm Central to Gympie North train is delayed 20 minutes due to signal fault at Nambour.
4 minutes ago

[Stillwater]

The frequency and cause of these signal faults, not just on the SCL but across the network generally, need further investigation.  Is its a maintenance issue?

[ozbob]

Twitter

TransLinkSEQ TransLink SEQ
The 17.07pm Central to Gympie North train service is delayed up to 20 minutes due to a mechanical issue.
17 minutes ago

[Fares_Fair]

 

[Mr X]

Two Gympie North trains delayed by 20mins the same day as a big fare hike. Some happy pax there, not. 

[Arnz]

Two Gympie North trains delayed by 20mins the same day as a big fare hike. Some happy pax there, not.  

Part of it due to the "Lemons", the ICEs breaking down again.  

They're been unreliable machines since being given to Citytrain/QueenslandRail as a hand-me-down. They were originally designed as a limited stops long distance train, not a interurban express to the outer suburb, then stop and go every 5 min train.

[HappyTrainGuy]

One would think they still have a clutch and manual gearbox in the cabs each time they depart stations

[ozbob]

Twitter

TransLinkSEQ TransLink SEQ
The 15.28pm Bowen Hills-Yeerongpilly service and the 16.19pm Bowen Hills-Richlands service are cancelled due to power fault at Bowen Hills.
2 minutes ago

[ozbob]

http://translink.com.au/travel-information/service-updates/bulletin/1325570181

3.35pm Ispwich to Rosewood train delayed

The 3.35pm Ipswich to Rosewood train has been delayed around 15 minutes due to a signalling issue

[Stillwater]

You would have hoped signalling would be given a maintenance overhaul during the most recent corridor shutdown for vital repairs etc.

[BrizCommuter]

Train services are quite stuffed this evening. Cancelled trains, 6 cars reduced to 3 cars, all stations turning into expresses, delays, etc, etc.

[HappyTrainGuy]

As a result of the Bowen Hills faults?