RAIL Back On Track 2020 Public transport passenger survey results

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2020 Survey Summary  --> https://backontrack.org/docs/survey_2020/RAILBoTSurveySummary2020.pdf  PDF 0.13 MB

2020 Survey Comments --> https://backontrack.org/docs/survey_2020/RBoT2020surveycomments.pdf  PDF 0.1 MB

Results:

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Fare summary

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Sent to all outlets:

RAIL Back On Track 2020 Public transport passenger survey results

7th December 2020



Since RAIL Back On Track formed in 2006 we have conducted annual surveys on how the community rates public transport.  This year there were 84 responses to our survey. This is around a third to a half of our normal response rate and reflects the downtown in public transport use this year.

The survey was web based and public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete.

Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum > https://railbotforum.org/mbs/index.php?topic=14094.0

On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey. Particular thanks for the comments, many very meaningful and lengthy.

Sample size is small but the results reflect the views of a group of informed public transport users in SEQ. The key messages from the survey:

1. The public still thinks the present fares in SEQ overall are too expensive. We note the recent welcome announcement of a fare price freeze for 2021.

2. The Gold Coast Light Rail remains a standout success.  Top mode overall and rates best for frequency, ontime running, and comfort, ease of use and accessibility. Ferry continues to rate highly.

3. Rail (Queensland Rail Citytrain) continues to improve in overall ratings from the low point of rail fail in 2017, and is now back at the same level as bus. Well done.

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

References:

2020 Survey Summary  --> https://backontrack.org/docs/survey_2020/RAILBoTSurveySummary2020.pdf  PDF 0.13 MB

2020 Survey Comments --> https://backontrack.org/docs/survey_2020/RBoT2020surveycomments.pdf  PDF 0.1 MB

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https://twitter.com/railbotforum/status/1335740868498579457

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RAIL Back On Track 2020 Public transport passenger survey results 7th December 2020 Since RAIL Back On Track formed in...

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