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Improving Twitter service disruption tweets

Started by ozbob, August 14, 2019, 01:29:35 AM

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ozbob

Sent to all outlets:

14th August 2019

TransLink twitter service disruptions inconsistent

Good Morning,

We have noticed that there is an increasing inconsistency of the amount of information that is issued when TransLink tweets service disruptions.  Twitter can be very effective and timely way of getting information out to passengers quickly.  But the information needs to be timely, accurate, complete.  Sometimes the tweets are in a form that is useful, other times not.  There is much variation.  Surely something as routine as this can be properly standardised? You can easily check the inconsistency by reviewing the tweets at  https://twitter.com/TransLinkSEQ  Forcing people to go to a secondary web link, that is not always updated or correct is poor practise.

Some examples:

https://twitter.com/TransLinkSEQ/status/1160864663376146432

" The 8.13pm Central to Shorncliffe train is delayed 23 minutes due to a rollingstock issue. This train is now due to arrive at Shorncliffe station at 9.13pm. "

Good.

====

https://twitter.com/TransLinkSEQ/status/1160872597850066944

" The 9.09pm Shorncliffe to Central train is delayed 10 minutes due to a rollingstock issue. "

Not enough information.

====

https://twitter.com/TransLinkSEQ/status/1161250950788591618


" 9.17pm Central to Cleveland train cancelled from Manly to Cleveland "

Very poor.

====

We note that in Sydney and Melbourne the rail operator does their own direct tweeting for all the service disruptions.  This seems to be more effective as a communication tool, rather than the confused retweeting Queensland Rail does of TransLink tweets. It might be time for Queensland Rail do their own service disruption tweets and TransLink retweet those, rather than the present confusing way.

Best wishes,

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org
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ozbob

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ozbob

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ozbob

Couriermail --> QR investigates text message warnings for late, cancelled trains

QuoteFrustrated commuters say they're sick and tired of not being told about late or cancelled trains. This is what Queensland Rail says they're going to do about it. Will it fix the problem?

COMMUTERS could soon have warnings about late and cancelled train services delivered straight to their pocket.

Queensland Rail (QR) has confirmed it is considering text messages as it continues to implement recommendations from the 2017 Strachan review, triggered by the 'rail fail' scandal.

Chief executive Nick Easy said a recent survey of 1600 customers has sought their input on new technology, "including improved announcement technologies and text messaging".

"Building on this research, we recently issued a number of market sounding requests to identify IT solutions which might assist us in improving our communication channels and information to customers," he said.

Mr Easy first floated the idea two years ago of sending text message, like when homeowners are warned of impending storms, or even copying services like Uber, which provide its passengers with real-time tracking of their car via the app.

He said access to real-time information had been implemented in April through the MyTransLink app.

"We've also been investing in the installation of additional customer information screens to provide improved, timely information to customers on-site at stations," Mr Easy said.

The Strachan review found the public weren't being given sufficient warning of cancellations to make alternative travel arrangements and improved communication was identified as a "key priority" for QR.
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ozbob

Sent to all outlets:

15th August 2019

Communication of delays/cancellations of rail services

Good Morning,

Coincidentally an article appears at the Couriermail (see below)  highlighting the problems with timely communication concerning cancellations and delays with Queensland Rail services.  Queensland Rail had a SMS (text message)/erail passenger notification system in 2012 ceased in 2013 because it didn't work very well. If this 'SMS/erail ' service is to be repeated it needs to actually work.

In the meantime, can Queensland Rail take over the primary notification of service disruptions on twitter?
( See TransLink twitter service disruptions inconsistent   https://www.facebook.com/RAILBackOnTrack/posts/2792678240746345 )

Going through the TransLink call centre doesn't work very well.  This simple step would improve the timeliness and accuracy of notifications of service disruptions markedly in our view.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Couriermail --> QR investigates text message warnings for late, cancelled trains

QuoteFrustrated commuters say they're sick and tired of not being told about late or cancelled trains. This is what Queensland Rail says they're going to do about it. Will it fix the problem?

COMMUTERS could soon have warnings about late and cancelled train services delivered straight to their pocket.

Queensland Rail (QR) has confirmed it is considering text messages as it continues to implement recommendations from the 2017 Strachan review, triggered by the 'rail fail' scandal.

Chief executive Nick Easy said a recent survey of 1600 customers has sought their input on new technology, "including improved announcement technologies and text messaging".

"Building on this research, we recently issued a number of market sounding requests to identify IT solutions which might assist us in improving our communication channels and information to customers," he said.

Mr Easy first floated the idea two years ago of sending text message, like when homeowners are warned of impending storms, or even copying services like Uber, which provide its passengers with real-time tracking of their car via the app.

He said access to real-time information had been implemented in April through the MyTransLink app.

"We've also been investing in the installation of additional customer information screens to provide improved, timely information to customers on-site at stations," Mr Easy said.

The Strachan review found the public weren't being given sufficient warning of cancellations to make alternative travel arrangements and improved communication was identified as a "key priority" for QR.

Quote from: ozbob on August 14, 2019, 01:29:35 AM
Sent to all outlets:

14th August 2019

TransLink twitter service disruptions inconsistent

Good Morning,

We have noticed that there is an increasing inconsistency of the amount of information that is issued when TransLink tweets service disruptions.  Twitter can be very effective and timely way of getting information out to passengers quickly.  But the information needs to be timely, accurate, complete.  Sometimes the tweets are in a form that is useful, other times not.  There is much variation.  Surely something as routine as this can be properly standardised? You can easily check the inconsistency by reviewing the tweets at  https://twitter.com/TransLinkSEQ  Forcing people to go to a secondary web link, that is not always updated or correct is poor practise.

Some examples:

https://twitter.com/TransLinkSEQ/status/1160864663376146432

" The 8.13pm Central to Shorncliffe train is delayed 23 minutes due to a rollingstock issue. This train is now due to arrive at Shorncliffe station at 9.13pm. "

Good.

====

https://twitter.com/TransLinkSEQ/status/1160872597850066944

" The 9.09pm Shorncliffe to Central train is delayed 10 minutes due to a rollingstock issue. "

Not enough information.

====

https://twitter.com/TransLinkSEQ/status/1161250950788591618


" 9.17pm Central to Cleveland train cancelled from Manly to Cleveland "

Very poor.

====

We note that in Sydney and Melbourne the rail operator does their own direct tweeting for all the service disruptions.  This seems to be more effective as a communication tool, rather than the confused retweeting Queensland Rail does of TransLink tweets. It might be time for Queensland Rail do their own service disruption tweets and TransLink retweet those, rather than the present confusing way.

Best wishes,

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org
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ozbob

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ozbob

Letter to the Editor Queensland Times 16th August 2019 page 13

Transport tweets need standardisation



Quote from: ozbob on August 15, 2019, 01:32:39 AM
Sent to all outlets:

15th August 2019

Communication of delays/cancellations of rail services

Good Morning,

Coincidentally an article appears at the Couriermail (see below)  highlighting the problems with timely communication concerning cancellations and delays with Queensland Rail services.  Queensland Rail had a SMS (text message)/erail passenger notification system in 2012 ceased in 2013 because it didn't work very well. If this 'SMS/erail ' service is to be repeated it needs to actually work.

In the meantime, can Queensland Rail take over the primary notification of service disruptions on twitter?
( See TransLink twitter service disruptions inconsistent   https://www.facebook.com/RAILBackOnTrack/posts/2792678240746345 )

Going through the TransLink call centre doesn't work very well.  This simple step would improve the timeliness and accuracy of notifications of service disruptions markedly in our view.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Couriermail --> QR investigates text message warnings for late, cancelled trains

QuoteFrustrated commuters say they're sick and tired of not being told about late or cancelled trains. This is what Queensland Rail says they're going to do about it. Will it fix the problem?

COMMUTERS could soon have warnings about late and cancelled train services delivered straight to their pocket.

Queensland Rail (QR) has confirmed it is considering text messages as it continues to implement recommendations from the 2017 Strachan review, triggered by the 'rail fail' scandal.

Chief executive Nick Easy said a recent survey of 1600 customers has sought their input on new technology, "including improved announcement technologies and text messaging".

"Building on this research, we recently issued a number of market sounding requests to identify IT solutions which might assist us in improving our communication channels and information to customers," he said.

Mr Easy first floated the idea two years ago of sending text message, like when homeowners are warned of impending storms, or even copying services like Uber, which provide its passengers with real-time tracking of their car via the app.

He said access to real-time information had been implemented in April through the MyTransLink app.

"We've also been investing in the installation of additional customer information screens to provide improved, timely information to customers on-site at stations," Mr Easy said.

The Strachan review found the public weren't being given sufficient warning of cancellations to make alternative travel arrangements and improved communication was identified as a "key priority" for QR.

Quote from: ozbob on August 14, 2019, 01:29:35 AM
Sent to all outlets:

14th August 2019

TransLink twitter service disruptions inconsistent

Good Morning,

We have noticed that there is an increasing inconsistency of the amount of information that is issued when TransLink tweets service disruptions.  Twitter can be very effective and timely way of getting information out to passengers quickly.  But the information needs to be timely, accurate, complete.  Sometimes the tweets are in a form that is useful, other times not.  There is much variation.  Surely something as routine as this can be properly standardised? You can easily check the inconsistency by reviewing the tweets at  https://twitter.com/TransLinkSEQ  Forcing people to go to a secondary web link, that is not always updated or correct is poor practise.

Some examples:

https://twitter.com/TransLinkSEQ/status/1160864663376146432

" The 8.13pm Central to Shorncliffe train is delayed 23 minutes due to a rollingstock issue. This train is now due to arrive at Shorncliffe station at 9.13pm. "

Good.

====

https://twitter.com/TransLinkSEQ/status/1160872597850066944

" The 9.09pm Shorncliffe to Central train is delayed 10 minutes due to a rollingstock issue. "

Not enough information.

====

https://twitter.com/TransLinkSEQ/status/1161250950788591618


" 9.17pm Central to Cleveland train cancelled from Manly to Cleveland "

Very poor.

====

We note that in Sydney and Melbourne the rail operator does their own direct tweeting for all the service disruptions.  This seems to be more effective as a communication tool, rather than the confused retweeting Queensland Rail does of TransLink tweets. It might be time for Queensland Rail do their own service disruption tweets and TransLink retweet those, rather than the present confusing way.

Best wishes,

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org
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ozbob

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ozbob

Sent to all outlets:

17th August 2019

Re Transport tweets need standardisation

Good Morning,

Another appalling example this morning of the failed communications that is the present system:

https://www.facebook.com/TransLinkQLD/posts/3535223553170351

Quote

    Why was there no information that the 7:44am train from Gaythorne to Beenleigh wasn't running? Some of us have to go to work on weekends too!


Quote

    Hello Sidonie, thank you for getting in touch this morning. This train had experienced a mechanical issue at Mitchelton station and had to be terminated there. Unfortunately we were not notified in time to advise customers. I apologise for the inconvenience.


Don't you all think it is time this circus was sorted out?  It is bad enough the train being cancelled but without any notice?

If TransLink had of relayed that issue even 15 minutes after the train was cancelled which was a more than adequate timeframe the passenger could have saved 10 mins by jumping on the 390 bus if heading to the city.



Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Attached: https://railbotforum.org/mbs/index.php?topic=13649.msg225932#msg225932
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ozbob

#9


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ozbob

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#Metro

A bizarre state of affairs isn't it?

A delay occurs. QR then notifies TL (by email?) who then tweet it.

Why doesn't TL just retweet what QR puts out for delays?

Or that too hard??
I'm not a TMR. Negative people... have a problem for every solution. Posts are commentary and are not necessarily endorsed by RAIL Back on Track or its members.

verbatim9

#12
Quote from: ozbob on August 17, 2019, 09:35:56 AM
Sent to all outlets:

17th August 2019

Re Transport tweets need standardisation

Good Morning,

Another appalling example this morning of the failed communications that is the present system:

https://www.facebook.com/TransLinkQLD/posts/3535223553170351

Quote

    Why was there no information that the 7:44am train from Gaythorne to Beenleigh wasn't running? Some of us have to go to work on weekends too!


Quote

    Hello Sidonie, thank you for getting in touch this morning. This train had experienced a mechanical issue at Mitchelton station and had to be terminated there. Unfortunately we were not notified in time to advise customers. I apologise for the inconvenience.


Don't you all think it is time this circus was sorted out?  It is bad enough the train being cancelled but without any notice?

If TransLink had of relayed that issue even 15 minutes after the train was cancelled which was a more than adequate timeframe the passenger could have saved 10 mins by jumping on the 390 bus if heading to the city.



Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Attached: https://railbotforum.org/mbs/index.php?topic=13649.msg225932#msg225932
Yep been advocating also for a long time to have triggered  automated voice announcements at stations and onboard in relation to delays and cancellations. Plus immediately pushed through to the mytranslink app and website as well as third party apps e.g. Twitter and Google maps.

I guess if they are wanting to add text messaging to the information alert channel they would require people to subscribe or they could use the mobile number from the registered Go card account. But people would need to ensure they agree with receiving text messages via a tick box. https://couriermail.com.au/news/queensland/qr-investigates-text-message-warnings-for-late-cancelled-trains/news-story/b8c0e4b389ff0328b968bf006a41ee7e

It would just be better to improve on the automated triggered announcements at stations and onboard as well as text pushed through to apps, relevant websites and passenger information screens. Which TMR have also noted and investigated to have this measure supported by advertising.

ozbob

This is how you do it Queensland Rail ...



:-t
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ozbob

ScotRail (Scotland) do it well too.  A favourite of mine, the network there is a major basket case most times but the social media stuff is very good.

Not hard is it?   :clp:

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ozbob

" Queensland Rail's official account. Mon-Fri 6am-6:30pm & 9am-5pm weekends. Call 131230/ http://translink.com.au 24/7 & 000 in an emergency. RT not endorsed. "

Been no tweet from Queensland Rail for 21 hours ( https://twitter.com/QueenslandRail/with_replies ). 

Only auto-retweets of TransLink tweets ..

:-\
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verbatim9

^^What about a RSS feed that can be set up to automatically post to Twitter and other apps. The RSS can be auto populated when a train or vehicle is delayed or cancelled. This can be triggered from the real time element. Therefore no human interaction is needed.

SurfRail

So much for there only being one point of customer service.
Ride the G:

ozbob

Quote from: SurfRail on August 17, 2019, 20:06:44 PM
So much for there only being one point of customer service.

In the ideal world that exists in some peoples brains in Big Willy ..

It has been demonstrated so many times now that this relay system to the TransLink call centre, operators that really don't understand the rail network subtleties, putting out usually delayed service notices, is substandard.  Just do what they do in Melbourne and Sydney, QR need to do their own direct messaging - twitter, FB, SMS, app notifications what ever.  Then it might be accurate, timely and of some value.

As far as bus service disruptions go, I reckon only about 10% at best are being reported ... 
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SurfRail

TransLink should be doing this in-house for everything so there is one source of information.  They need somebody embedded in rail operations to make that work.  p%ss off Stellar and do it properly.
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ozbob

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ozbob

More dribble ...   :frs:

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Cleveland Line

Just now on ABC Brisbane radio with Steve Austin, didn't catch who but QR rep speaking about railway management centre stated there were social media staff embedded in the RMC. Assumedly they aren't allowed to tweet service disruption directly and instead these are reported to TL for posting...

ozbob

^  thanks.  That's the problem, relayed.  You only have to follow a few other rail operators to see how much better it is in terms of timeliness, accuracy and relevance if the rail operator tweets direct eg. Metro Melbourne, Sydney Trains, Scot Rail, for example. 

So QR send a message to TL.  TL get around to interpreting it and eventually send a tweet.  QR then auto-retweets the TL tweet (this doesn't always work I have discovered numerous times now - unreliable).    :frs:
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ozbob

Quote from: ozbob on August 21, 2019, 09:59:01 AM


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Cleveland Line

That Translink think posting service updates for all of Queensland through one account is helpful  'because integrated network' really says it all. How many irrelevant SEQ tweets does someone in Cairns have to see to get one update that is actually relevant to them?

Quote
Buses travelling outbound along the Captain Cook Highway from Cairns City will experience delays of up to 20 minutes due to a traffic incident near Holloways Beach. https://t.co/QPk4k2nAke #TLAlertCairns https://t.co/zVu6KukE5C

For traffic conditions TMR's Traffic QLD service has multiple regional accounts.

Quote
We offer a number of Twitter feeds covering different areas of Queensland.

https://qldtraffic.qld.gov.au/more/Social-Media/

ozbob

^ Yo.  Sydney Trains has separate accounts for the various lines.

It is possible to set up specific twitter threads eg. https://twitter.com/hashtag/TLBeenleighline  & https://twitter.com/hashtag/TL100s

But this is probably beyond many ..


I think they need separate accounts for Cairns, Toowoomba etc.

Let Queensland Rail do their own.


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achiruel

Quote from: ozbob on August 28, 2019, 05:17:43 AM
^ Yo.  Sydney Trains has separate accounts for the various lines.

It is possible to set up specific twitter threads eg. https://twitter.com/hashtag/TLBeenleighline  & https://twitter.com/hashtag/TL100s

But this is probably beyond many ..


I think they need separate accounts for Cairns, Toowoomba etc.

Let Queensland Rail do their own.

Yes, it is, but having the bus routes grouped into only hundreds isn't particularly helpful for some.

e.g., why would most Logan commuters be interested in what is happening in Ipswich and vice-versa? Yet, we have #TL500s. Likewise with Brisbane East and Redlands #TL200s (although these might have more interaction than Logan/Ipswich due to interchange at Carindale). Again with Moreton Bay/Sunshine Coast with #TL600s.

#TLSouth or #TLWest or #TLBNEEast, etc. would work better, IMO.

ozbob

Yo, their whole setup needs a major rethink .. 
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SurfRail

Their data integrity is hopeless.  Sometimes you see school buses or services that have been decommissioned or services that only run during special events pop up as being affected by something even when they aren't.
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ozbob

It really is rather hopeless ...

Quote from: techblitz on August 30, 2019, 17:20:31 PM
sitting at browns plains waiting for the 4.40 534 to forest lake.....as of 5.26 still hasn't turned up and absolutely stuffall on the translink feeds....
I avoid using it at peaks for this specific reason but had no choice today.........clockfacing these springfield routes would have to be the dumbest idea from translink ever.....

Golf clap  :clp: :clp:

Quote from: ozbob on August 30, 2019, 17:30:49 PM
Just posted TB ...  at 5:27 PM · Aug 30, 2019   :fp: :steam:

The 534 is a constant problem, in the same class as the 522 ...

====

The 4.40pm route 534 inbound bus is cancelled due to an operational issue.

The next inbound route 534 bus departs Browns Plains Station at 5.40pm.



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ozbob

#32
Sent to all outlets:

31st August 2019

Improving tweeting of service disruptions for Queensland

Good Morning,

The tweeting of service disruptions by TransLink needs refining.

There is simply too much information in the main feed https://twitter.com/TransLinkSEQ it needs to be separated into a number of bus region specific threads for utility.  What value is a Cairns bus disruption to someone in Brisbane (other than RAIL Back On Track members perhaps  ;) ) ?

We suggest that TransLink create twitter accounts for each of the bus regions in SEQ ( Brisbane, Northern, Southern, Eastern, Western, Sunshine Coast and Gold Coast ).  Light rail can be included in the Gold Coast region.  Queensland Rail should take over the primary tweeting of rail service disruptions as we have detailed previously.  Also TransLink setup separate twitter accounts for bus in Cairns, Mackay, Townsville,  Toowoomba and regional qconnect.  By doing this passengers can select to have the information that is relevant to them on twitter.  We appreciate that it is possible to set up specific twitter threads eg. https://twitter.com/hashtag/TLBeenleighline  & https://twitter.com/hashtag/TL100s but this is too complicated for most users.

Also the response time of TransLink in tweeting service disruptions needs improvement. Yesterday afternoon for example the 534 bus due from Browns Plains at 4.40pm was a no show, and it was finally notified at 5.27pm that it had been cancelled.  This is not satisfactory and very frustrating for passengers waiting for the 534 bus along the route.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Attached:  https://railbotforum.org/mbs/index.php?topic=13649.msg225932#msg225932
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techblitz

I honestly don't know what was worse......the frustration showing on peoples faces when the screen finally blows out from 1m to 18mins making it a full 1 hour cancellation......or watching the single security guard try to contain the 30 or so noisy swearing teens a few meters over having their own bus stop party with beatboxes blaring,smoking and playfighting.

ozbob

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ozbob

 :P

It is this sort of thing that if you use the hashtags you will end up either missing something important or otherwise confused ..



Here is one that got past the keeper ....

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ozbob

#37
The mess below replaced by independent twitter accounts, that folks could follow as desired.

Eg.

https://twitter.com/TLBrisbane

https://twitter.com/TLSouthern

https://twitter.com/TLEastern

https://twitter.com/TLWestern

https://twitter.com/TLNorthern

https://twitter.com/TLSunshineCoast

https://twitter.com/TLGoldCoast

https://twitter.com/TLFerry

https://twitter.com/TLCairns

https://twitter.com/TLMackay

https://twitter.com/TLRockhampton

https://twitter.com/TLToowoomba

https://twitter.com/TLTownsville

Queensland Rail do the rail tweets.

IT IS A FUKING NO BRAINER !!!


Quote from: ozbob on August 31, 2019, 15:20:24 PM
These are the TransLink twitter hashtags that they use, not always in a consistent manner.  It is overly complex and causes anomalies as well.

You got this?   :fp:

Main twitter feed

https://twitter.com/TransLinkSEQ

Bus

https://twitter.com/hashtag/TL20s

https://twitter.com/hashtag/TL30s

https://twitter.com/hashtag/TL40s

https://twitter.com/hashtag/TL60s

https://twitter.com/hashtag/TL70s

https://twitter.com/hashtag/TL100s

https://twitter.com/hashtag/TL200s

https://twitter.com/hashtag/TL300s

https://twitter.com/hashtag/TL400s

https://twitter.com/hashtag/TL500s

https://twitter.com/hashtag/TL600s

https://twitter.com/hashtag/TL700s

https://twitter.com/hashtag/TL900s

====

https://twitter.com/hashtag/TLAlertCairns

https://twitter.com/hashtag/TLAlertMackay

https://twitter.com/hashtag/TLAlertTwmba

https://twitter.com/hashtag/TLAlertTwnsvl

Rail

https://twitter.com/hashtag/TLAirportline

https://twitter.com/hashtag/TLBeenleighline

https://twitter.com/hashtag/TLCabooltureline

https://twitter.com/hashtag/TLClevelandline

https://twitter.com/hashtag/TLDoombenline

https://twitter.com/hashtag/TLFernygroveline

https://twitter.com/hashtag/TLGoldcoastline

https://twitter.com/hashtag/TLIpswichline

https://twitter.com/hashtag/TLRedcliffepeninsulaline

https://twitter.com/hashtag/TLRosewoodline

https://twitter.com/hashtag/TLShorncliffeline

https://twitter.com/hashtag/TLSpringfieldline

https://twitter.com/hashtag/TLSunshinecoastline

Light rail

https://twitter.com/hashtag/TLGlink

Ferry

https://twitter.com/hashtag/TLFerry
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Cleveland Line

#38
 :-t  :-t  :-t

Yes! Very easy to follow or not follow accounts as relevant.

Seems to work for other states and even in Queensland for TMRs traffic qld accounts! Why wpuld the same logic not apply for Translink/ public transport??

Quote from: ozbob on August 31, 2019, 17:09:06 PM
The mess below replaced by independent twitter accounts, that folks could follow as desired.

Eg.

https://twitter.com/TLBrisbane

https://twitter.com/TLSouthern

https://twitter.com/TLEastern

https://twitter.com/TLWestern

https://twitter.com/TLNorthern

https://twitter.com/TLSunshineCoast

https://twitter.com/TLGoldCoast

https://twitter.com/TLFerry

https://twitter.com/TLCairns

https://twitter.com/TLMackay

https://twitter.com/TLRockhampton

https://twitter.com/TLToowoomba

https://twitter.com/TLTownsville

Queensland Rail do the rail tweets.

ozbob

Sent to all outlets:

1st September 2019

How TransLink could streamline its Twitter service disruptions

Good Morning,

We have had  a think about how TransLink could do twitter service disruptions.

First, this the present set of hashtags that TransLink uses, sometimes in a very inconsistent manner.
It is too complex and confusing for most.



Our suggestion would be independent twitter accounts using this framework.



This would improve the utility of TransLink twitter considerably, reduce complexity and we think make it easier for TransLink to be timely and accurate with the service disruption tweets. It would also make it a lot better for passengers as they could simply follow the accounts of relevance and interest to them.

Thoughts?

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Attached: http://railbotforum.org/mbs/index.php?topic=13649.msg226559#msg226559
Half baked projects, have long term consequences ...
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