5 Dec 2018: SEQ: 2018 Public Transport Passenger Survey results now available!

[ozbob]

Media release: 5th December 2018

SEQ: RAIL Back On Track's 2018 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we again opened up our survey up to the public! There were 287 responses to our survey.

"The survey was web based and public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete.

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum > https://railbotforum.org/mbs/index.php?topic=13403.0 .  A detailed analysis can be viewed there.



"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey. Particular thanks for the comments, many very meaningful and lengthy.  Information is knowledge.  Knowledge leads to improvements."

The key messages from the survey:

1.  The public thinks the present fares overall are too expensive. We suggest a fare price freeze for 2019 and 2020.

2.  The service frequency of public transport, particularly rail needs significant improvement. Bus network reform is needed and supported.
Rail fail has had a devastating impact on the public's rating of rail overall, although rail has improved in overall rating from the low point last year. Ferry continues to rate well.

3.  The Gold Coast Light Rail remains a standout success.  Top mode overall and rates best for frequency, ontime running, and comfort, ease of use and accessibility.

References:

2018 RAIL Back On Track 2018 Survey Summary - 287 responses

> https://backontrack.org/docs/survey_2018/RAILBoTSurveySummary2018.pdf  93KB

Survey participant comments.  Optional question for feedback:

> https://backontrack.org/docs/survey_2018/RBoT2018Survey_comments.pdf  131KB

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

Discussion --> https://railbotforum.org/mbs/index.php?topic=13403.0