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Author Topic: Monthly all line OTR Summaries - discussion  (Read 21746 times)

Online ozbob

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« Reply #80 on: October 18, 2018, 05:42:24 AM »
Facebook ...   :o

=================


So in effect, the Government will assess performance and will pay bonuses on the basis of a flawed on-time metric
that doesn't reflect the true on-time running on the rail network. This is because in time the major component of the
operational train fleet (NGRs) and any associated delays due to mechanical issues with them,
will be excluded from impacting on the contractual on-time running metric. This is seriously flawed policy in our view.

Robert
« Last Edit: October 18, 2018, 01:34:42 PM by ozbob »
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« Reply #81 on: October 18, 2018, 05:43:13 AM »
Sent to all outlets:

18th October 2018

Minister Bailey and Queensland Rail fail rail passengers

Good Morning,

The Couriermail has revealed this morning that  " Transport Minister Mark Bailey has stood by Queensland Rail’s punctuality data after it was revealed the rail body had artificially boosted its performance by ignoring delays involving the state’s new train fleet. "

Couriermail --> Queensland Rail fail: Minister backs flawed punctuality figures

Mr Bailey needs to stand up for Queensland Rail's passengers who now have to endure incorrect on-time running metrics and cope with the effects of the ongoing rail fail, today day 749!  Better still, stand aside and allow someone who really wants to improve public transport for Queensland take over.

There is little doubt that the mess that we now have with the stand off between Queensland Rail, Transport and Main Roads, complicated by the fact that only Qtectic (Bombardier Transportation) can perform running maintenance and repair on the NGRs is a major crisis for our  rail service.  Standing by and allowing more flawed policy to be put into effect, that is ignoring delays with NGR trains in the on-time running metrics, is only going to compound the spiral to terminal failure.

Obviously Queensland Rail, desperate to protect their  ' precious but flawed on-time data ' has decided that the NGRs are too unreliable and they need to factor them out.  How will this work when 75 NGR trains are in service? We could well end up with daily situations where on-time running customer impact measure could be 80% or worse, yet the on-time running contractual could be 100%.  No doubt Queensland Rail and the Minister of the day will be gloating how ' world class ' the railway is delivering 100% on-time running, simply because the poor performance of the NGRs is ignored. This is now beyond farce. The only measure of performance that has any credibility left is the customer impact metric.  Everyone should now treat the contractual on-time running metric as  the nonsense it really is.  Queensland Rail should now report a contractual on-time metric that as two values, with and without NGR impacts. That would be a lot more transparent than what they are doing at present.

The other observation we made, is that Queensland Rail et al. were quite happy to say nothing about the NGR delays being ignored for on-time running contractual metric determination.  It was only after the Couriermail journalist Kelmeny Fraser stumbled upon the fact and exposed what was occurring that an update to the Queensland Rail website was made.  This is rather duplicitous behaviour by Queensland Rail and Government by any measure it has to be said, and has not gone unnoticed by us and the public.

By supporting flawed policy Minister Bailey is only making the situation a lot worse in our view. Minister Bailey is clearly out of his depth.

Best wishes,
Robert

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[ Attached: https://railbotforum.org/mbs/index.php?topic=13328.msg215185#msg215185 ]

==================

Couriermail --> Queensland Rail fail: Minister backs flawed punctuality figures

Quote
TRANSPORT Minister Mark Bailey has stood by Queensland Rail’s punctuality data after it was revealed the rail body had artificially boosted its performance by ignoring delays involving the state’s new train fleet.

The Courier-Mail revealed on Tuesday that QR was turning a blind eye to late-running New Generation Rollingstock trains when calculating whether it had met on-time-running targets tied to lucrative executive bonuses.

QR chief executive Nick Easy confirmed the late NGR trains were being discounted from official data when the problems were caused by mechanical issues because the state-owned operator did not technically own or maintain the new trains.

This is despite the NGR trains running on its commuter network and propping up its train timetable.

Mechanical issues that trigger delays on its existing trains are included in the official late running count.

About 26 of 75 of the new trains have been rolled out under a $4.4 billion private-public partnership with the Government’s Transport Department.

QR must hit a punctuality target of 95 per cent of services arriving on time to qualify for executive bonuses.

It only narrowly achieved the target in 2017-18 when excluding delays blamed on incidents out of its control.

Mr Bailey defended the data yesterday, repeating QR’s previous comments that it would still have met its on-time running target had the late-running NGRs been included. He referred to his decision to block executive bonuses this year.

But rail commuter group Rail Back on Track yesterday slammed the on-time calculations as “outrageous”, saying it rendered on-time running data “meaningless and irrelevant.”

“No wonder there is so little confidence left in QR and its on-time running measurements,” he said.

State Opposition Leader Deb Frecklington accused QR of selecting data to fabricate the punctuality of the system.

“Commuters listening to another cancellation alert or watching another train flash past their station know they can’t trust the data,” she said.

The LNP yesterday moved a no-confidence motion in Mr Bailey in State Parliament, arguing he had mismanaged the public transport portfolio. It seized on the ongoing “rail fail”.

The motion failed.
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Offline #Metro

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« Reply #82 on: October 18, 2018, 08:11:50 AM »

Sign the QR contract again?  :fo:
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Offline SurfRail

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« Reply #83 on: October 18, 2018, 09:42:21 AM »
You could sign a contract with anybody, it would not change a thing.  It is the wrong thing to be focusing on at this point.  It's like saying the dog needs a better leash but not having anybody hold it.
Ride the G:

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« Reply #84 on: October 18, 2018, 11:47:55 AM »
QR is becoming very difficult to defend, even for a rusted on supporter such as Mr Bailey.

Even if it does manage to bring all services back online, I think there will be a strong push to consider contestability for its $1.8 billion service contract.




« Last Edit: October 18, 2018, 12:20:23 PM by #Metro »
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Online ozbob

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« Reply #85 on: October 18, 2018, 01:47:25 PM »
https://twitter.com/railbotforum/status/1052767763779874816
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« Reply #86 on: October 18, 2018, 01:51:25 PM »
QR is becoming very difficult to defend, even for a rusted on supporter such as Mr Bailey.

Even if it does manage to bring all services back online, I think there will be a strong push to consider contestability for its $1.8 billion service contract.

Gone for all money I reckon.  The complications with the NGRs are only going to worsen.

The only thing that could save them is that if the Government removes TMR out of the NGR mess.  Just let Queensland Rail and Qtectic try to recover some sort of workable solution.  The present one is not working and is terminal in my view.
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« Reply #87 on: October 18, 2018, 04:00:53 PM »
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« Reply #88 on: October 19, 2018, 05:48:53 AM »
Letter to the Editor Queensland Times 19th October 2018 page 11

Minister appears out of his depth

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« Reply #89 on: October 19, 2018, 05:56:46 AM »
https://twitter.com/railbotforum/status/1053011689635889152
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Offline achiruel

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« Reply #90 on: October 19, 2018, 06:07:09 AM »
I do wonder if the entire Transport portfolio is too large for one Minister. Should we have an Assistant Minister for Public Transport?

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« Reply #91 on: October 19, 2018, 06:15:42 AM »
I do wonder if the entire Transport portfolio is too large for one Minister. Should we have an Assistant Minister for Public Transport?

Yo.  We need a Minister for Public Transport and and proper authority - Public Transport Queensland, as far away from TMR as is possible!  :-t

It is such a basket case and is going to be so important in the years to come that a collection of desks at TMR and an under-performing Minister simply doesn't cut it (if it ever did) .  Other states know that and structure accordingly.  Queensland is still captured in yesterday ...
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« Reply #92 on: October 19, 2018, 06:54:09 AM »
 :o

https://twitter.com/Schrinner/status/1053025185585029120

^

https://twitter.com/ozbob13/status/1052973100575338496
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« Reply #93 on: October 20, 2018, 03:29:21 AM »
https://twitter.com/ozbob13/status/1053336183483260928
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« Reply #94 on: October 20, 2018, 06:23:37 AM »
Sent to all outlets:

20th October 2018

SEQ rail network on-time running reporting

Good Morning,

Thinking about the absolute farcical situation we now face with the on-time running reporting of Queensland Rail we have worked out that the only way the on-time running will have any value is that two sets of data will now need to be reported.
Customer impact and contractual on-time running for NGRs, and then for the other trains in service (EMUs, SMUs, IMUs, ICEs).

This will no doubt complicate matters for Queensland Rail but any true assessment must include the NGR trains in terms of their on-time performance on the network.  To simply exclude the NGRs from the on-time running is not acceptable.  How will anyone know how the overall rail network on-time running performance really is?

I am still struggling to comprehend the mess that is now rail in south east Queensland.  We once had a reliable, if infrequent, decent network.  That cannot be said today sadly, day 751 of rail fail.

Best wishes,

Robert

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[ Attached: https://railbotforum.org/mbs/index.php?topic=13328.msg215246#msg215246 ]
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« Reply #95 on: October 20, 2018, 07:01:58 AM »
And when Queensland Rail finally disappears the new operator no doubt will simply report the on-time running as an overall network value, not as ' them and us ' as Queensland Rail is doing.

I have no doubt now that Queensland Rail days are numbered.  Top heavy, bloated, unable to deliver the services that are needed for the community.  Metro (MTR) has been in Brisbane before checking things out, I am sure that will be plenty of operators keen to operate the SEQ rail network.
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Offline #Metro

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« Reply #96 on: October 20, 2018, 09:27:20 AM »
Here's the thing. Even if Queensland Rail returns to pre rail fail timetabling, in 12, 24, 48 months or whatever, does it still have the social licence to claim $1.8 billion p.a. without contest?

Perhaps not. Connex Melbourne didn't get that opportunity, so why should QR?

 

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« Reply #97 on: October 22, 2018, 06:39:57 AM »
Sent to all outlets:

22nd October 2018

A letter from the Minister for Transport

Good Morning,

In response to this letter that was published in the Queensland Times 19th October 2019 page 11



Today, the Queensland Times has published this letter from the Minister for Transport and Main Roads Mr Bailey.



I would like to thank Minister Bailey for responding. This is a welcome development.

But the Minister has failed to outline how the on-time running of a rail network can be assessed if the main component of the train fleet is not included in the Queensland Rail contractual on-time running metric?  If the on-time performance of the NGR trains is not published how is anyone to know what is their performance?

I wrote over the weekend suggesting that " Thinking about the absolute farcical situation we now face with the on-time running reporting of Queensland Rail we have worked out that the only way the on-time running will have any value is that two sets of data will now need to be reported.
Customer impact and contractual on-time running for NGRs, and then for the other trains in service (EMUs, SMUs, IMUs, ICEs). "


Can the Minister please outline what is planned for the proper reporting of the true on-time running (customer impact and contractual) of ALL trains our the SEQ rail network?

There is another issue concerning the non-disclosure of the fact that the impacts of delays with NGRs were being excluded.  It was only after a journalist at the Couriermail stumbled on the fact that this was happening was the Queensland Rail web site updated with the notice to this effect.   This hardly being transparent.  A proper disclosure should have been made the day the NGRs commenced revenue service (December 2017) and the public informed. We hope that citizens will be treated with more courtesy and honesty in the future.

Best wishes,

Robert

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« Reply #98 on: October 22, 2018, 06:48:13 AM »
https://twitter.com/railbotforum/status/1054111818589728769
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« Reply #99 on: October 22, 2018, 07:43:38 AM »
Mr Bailey obviously has the figures, as he's quoting them in the article! 95%+ when included.
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Online ozbob

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« Reply #100 on: October 22, 2018, 07:46:32 AM »
Mr Bailey obviously has the figures, as he's quoting them in the article! 95%+ when included.

 :fo: :fo: :fo:

Minister, by not including the impact of the NGRs they (QR) have artificially boosted performance. Nothing inaccurate about that.

You need to get some more switched on staff Sir!
« Last Edit: October 22, 2018, 09:13:57 AM by ozbob »
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« Reply #101 on: October 23, 2018, 02:37:40 AM »
Letter to the Editor Queensland Times 23rd October 2018 page 17

Be more honest with passengers



========================

https://twitter.com/railbotforum/status/1054410406855208960

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« Reply #102 on: October 23, 2018, 04:20:04 PM »
Another afternoon of ' stability ' on the network ...

« Last Edit: October 23, 2018, 04:28:53 PM by ozbob »
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Offline Stillwater

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« Reply #103 on: October 23, 2018, 04:57:50 PM »
Clearly Minister Bailey is being fed two sets of data.  He should release the two sets of data.

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« Reply #104 on: October 23, 2018, 05:09:14 PM »
https://twitter.com/ozbob13/status/1054630718242926593
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« Reply #105 on: October 24, 2018, 02:39:59 AM »
Letter to the Editor Queensland Times 24th October 2018 page 17

More services needed, not excuses

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« Reply #106 on: October 24, 2018, 02:45:42 AM »
https://twitter.com/railbotforum/status/1054776453991030784
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« Reply #107 on: October 24, 2018, 06:02:38 AM »
Sent to all outlets:

24th October 2018

Re: A letter from the Minister for Transport

Good Morning,

Mr Minnikin has written a letter to the Editor of the Queensland Times!

Letter to the Editor Queensland Times 24th October 2018 page 17

More services needed, not excuses



Thank you Mr Minnikin.  Truth is hard to bear for some.

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[Attached: https://railbotforum.org/mbs/index.php?topic=13328.msg215399#msg215399 ]
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« Reply #108 on: October 25, 2018, 02:11:52 AM »
Sent to all outlets:

25th October 2018

Call for an audit into the assessment of on-time running by Queensland Rail

Good Morning,

No official response to the mess they have created in terms of the assessment of on-time running on the rail network.

The exclusion of the New Generation Rollingstock from assessment is not acceptable.  Surly even the Queensland Rail upper echelons get that?

The Minister for Transport needs to act on this or will become a festering wound for years and years.

In view of the fact that Queensland Rail did not indicate that the impacts of NGR faults were excluded until it was stumbled upon by a journalist calls into doubt the entire reporting of the on-time running.  We think there now needs to be a proper audit on to how Queensland Rail assess and report the on-time running.  There is now too much doubt to take their word on it anymore.

Best wishes,
Robert

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Sent to all outlets:

20th October 2018

SEQ rail network on-time running reporting

Good Morning,

Thinking about the absolute farcical situation we now face with the on-time running reporting of Queensland Rail we have worked out that the only way the on-time running will have any value is that two sets of data will now need to be reported.
Customer impact and contractual on-time running for NGRs, and then for the other trains in service (EMUs, SMUs, IMUs, ICEs).

This will no doubt complicate matters for Queensland Rail but any true assessment must include the NGR trains in terms of their on-time performance on the network.  To simply exclude the NGRs from the on-time running is not acceptable.  How will anyone know how the overall rail network on-time running performance really is?

I am still struggling to comprehend the mess that is now rail in south east Queensland.  We once had a reliable, if infrequent, decent network.  That cannot be said today sadly, day 751 of rail fail.

Best wishes,

Robert

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[ Attached: https://railbotforum.org/mbs/index.php?topic=13328.msg215246#msg215246 ]
« Last Edit: October 25, 2018, 02:18:21 AM by ozbob »
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« Reply #109 on: October 25, 2018, 03:34:17 AM »
https://twitter.com/ozbob13/status/1055185403374854144
« Last Edit: October 25, 2018, 05:57:03 AM by ozbob »
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« Reply #110 on: October 25, 2018, 10:55:51 AM »
Some of the reasons why I believe an audit is necessary now:

How are trains determined to be on-time for peak, counter-peak and out of peak - actual methodology.

How are force majeure events determined?

What are the statistical methods used?  Are simple averages or weighted averages used when determining mean of all lines for example? What are the confidence intervals for the values reported?

If NGR faults are not included in the contractual measurement, how is this isolated from the rest of the events in terms of knock on events?

Thinking about this some more I think there needs to be an overall contractual metric reported, and secondary a contractual metric excluding the impact of NGR faults if they persist in the madness.  This will bring some transparency back and allow a real appraisal of network performance providing the overall methodology for OTR determination is proved to robust, correct and accurate both statistically and absolutely.

As far as I am aware there never has been a close scrutiny of Queensland Rail's OTR method and reporting and in view of recent events is now essential to establish some confidence in it.


« Last Edit: October 25, 2018, 11:01:32 AM by ozbob »
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« Reply #111 on: October 25, 2018, 12:01:42 PM »
To be fair and open Bob was also public enemy No1 with the Lord Mayor during the Bus Network Redesign debarcle Pollies just don’t like being proven wrong with facts!!!
Sent to all outlets:

24th October 2018

Re: A letter from the Minister for Transport

Good Morning,

Mr Minnikin has written a letter to the Editor of the Queensland Times!

Letter to the Editor Queensland Times 24th October 2018 page 17

More services needed, not excuses



Thank you Mr Minnikin.  Truth is hard to bear for some.

Robert Dow
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[Attached: https://railbotforum.org/mbs/index.php?topic=13328.msg215399#msg215399 ]

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« Reply #112 on: October 25, 2018, 01:02:55 PM »
I think I need a T shirt ..  :P

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« Reply #113 on: October 26, 2018, 09:01:59 AM »
Updated for September <> January 2018

Note the contractual metric does not reflect the impact of delays due to NGR faults. 

It is therefore not a correct representation of the overall network performance.  It would be lower if these were included.

See > https://railbotforum.org/mbs/index.php?topic=13378.0 for more background.



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« Reply #114 on: October 26, 2018, 09:12:38 AM »
https://twitter.com/railbotforum/status/1055598550669656065
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« Reply #115 on: October 26, 2018, 09:38:03 AM »
If a punter catches a train on the Redcliffe line, there is a 10% chance that they will experience a significant delay.

Or looking at it another way, someone travels 5 days a week on RPL say to and from school or work, can expect at least one journey per week to be disrupted on average.

Is this really acceptable?  No it is not.   :fp:
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« Reply #116 on: October 27, 2018, 01:24:32 AM »
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27th October 2018

Redcliffe  Peninsula and Caboolture lines peak reliability very poor ...

Good Morning,

RAIL Back On Track has had a look at the peak on-time running for January 2018 through to September 2018 on the Citytrain network.  This shows that the worst performing lines are the Redcliffe Peninsula and the Caboolture lines.  This data series is using the daily peak on-time running results that Queensland Rail publishes at https://www.queenslandrail.com.au/forcustomers/otr/dailyotr.  Because the data is only available for a maximum of around 5 days it is necessary to save it into a database every few days.  Additionally there is no counter-peak, or out of peak data published in the same way.  The only figures for that are published aggregate monthly values ( including peak ) which really does not show which actual lines with particular problems with reliability are ( https://www.queenslandrail.com.au/aboutus/ourperformance/service-punctuality-and-reliability ).

It should be noted that Queensland Rail has been excluding delays due to New Generation Rollingstock faults as ' force majeure ' so the contractual figures are no longer valid in terms of overall network assessment (NGR trains commenced revenue service December 2017).  The customer impact metric is what passengers really experience and it is a grim story.  8 out of 12 lines have less than 95% on-time running performance.  95% is the bench mark. Even the inaccurate ' massaged ' contractual on-time running metric has the Redcliffe Peninsula and Caboolture lines as less than 95%, and to a lesser extent the Sunshine Coast line





There are clearly significant problems with the Redcliffe and Caboolture lines, and with the Sunshine Coast line to a lesser degree.

A working group should be formed by Queensland Rail to look at the ongoing issues and what can be done to improve the overall reliability.  The Redcliffe Peninsula, Caboolture and Sunshine Coast lines share the rail corridor between Brisbane and Petrie. It also appears there may be issues on the Redcliffe Peninsula branch line as well. The single line north of Beerburrum also impacts on the Sunshine Coast line's overall reliability.

Best wishes,

Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org
« Last Edit: October 27, 2018, 04:32:08 PM by ozbob »
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« Reply #117 on: October 27, 2018, 01:47:56 AM »
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« Last Edit: October 27, 2018, 02:19:46 AM by ozbob »
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« Reply #118 on: October 27, 2018, 01:55:06 AM »
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« Reply #119 on: October 29, 2018, 02:14:43 AM »
Letter to the Editor Queensland Times 29th October 2018 page 13

QR hides real rail figures

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