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Author Topic: TransLink Customer Satisfaction Monthly Snapshot March 2018  (Read 1550 times)

Offline ozbob

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https://twitter.com/Robert_Dow/status/1007664730419314688
« Last Edit: June 16, 2018, 02:43:21 AM by ozbob »
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #1 on: June 16, 2018, 02:17:06 AM »
https://twitter.com/Robert_Dow/status/1007665195689246720
« Last Edit: June 16, 2018, 02:44:59 AM by ozbob »
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #2 on: June 16, 2018, 02:18:02 AM »
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #3 on: June 16, 2018, 02:33:08 AM »
Sent to all outlets:

16th June 2018

TransLink public transport performance data snapshots for February and March 2018

Good Morning,

Well well.  What do we discover this lovely morning?

The TransLink public transport performance data snapshots for February and March 2018 have been placed on the server yesterday and as usual unannounced (they like to sneak them out on a Friday hoping there will be minimum scrutiny by the media and others).

Not only are they very late, the March snapshot is missing pages 13 and 14!

February 2018: https://publications.qld.gov.au/dataset/translink-public-transport-performance-snapshots/resource/235e389c-7d1a-4949-b2a3-713a15c729f3  Affordability is on the downhill slide ...

March 2018:  https://publications.qld.gov.au/dataset/translink-public-transport-performance-snapshots/resource/6f14d4e9-2422-4dda-81f9-69679ef6eabc  Also a typo on this page they have the sub description as January 2018!

We are rapidly losing what little confidence we had left in the Transport Minister Mr Bailey and the transport portfolio's bumbling bureaucracy.  If they cannot attend to the routine small matters with timeliness and correct detail, it is little wonder the public transport is in such a mess hey?

Best wishes,
Robert

Robert Dow
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #4 on: June 16, 2018, 02:37:49 AM »
https://twitter.com/Robert_Dow/status/1007663218133614592
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #5 on: June 16, 2018, 02:01:55 PM »
Just checked https://publications.qld.gov.au/dataset/translink-public-transport-performance-snapshots/resource/6f14d4e9-2422-4dda-81f9-69679ef6eabc

Still missing pages 13 & 14.  I don't expect it will be corrected until early next week.

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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #6 on: June 16, 2018, 04:09:09 PM »
https://twitter.com/Robert_Dow/status/1007867418566201344
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #7 on: June 18, 2018, 02:11:08 AM »
Sent to all outlets:

18th June 2018

Re: TransLink public transport performance data snapshots for February and March 2018

Good Morning,

March 2018 snapshot
( https://publications.qld.gov.au/dataset/translink-public-transport-performance-snapshots/resource/6f14d4e9-2422-4dda-81f9-69679ef6eabc )
is still missing pages 13 & 14.

Additionally the Queensland Rail ' Our Performance ' data viz.

Service punctuality and reliability
https://www.queenslandrail.com.au/about%20us/Pages/Servicepunctualityandreliability.aspx

Safety and Security
https://www.queenslandrail.com.au/about%20us/Pages/Safety-and-Security.aspx

Customer satisfaction - Citytrain & Traveltrain
https://www.queenslandrail.com.au/aboutus/ourperformance/customer-information

Has not been updated.  Last data January 2018, it is now going on to late June 2018.

I have seen the data for skipped stations, so there is no doubt the data is available.  The question is where is the  ' communications fault? '

Is it with the Minister and his staff, ever anxious to try to control the media message?

On the available evidence to me one can assume so.  Another sign of the hypocritical dysfunction and blunder in the Transport Portfolio.

Best wishes,
Robert
 
Robert Dow
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https://twitter.com/Robert_Dow/status/1007663218133614592
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #8 on: June 18, 2018, 02:16:37 AM »
https://twitter.com/Robert_Dow/status/1008382758534590464
Half baked projects, have long term consequences ...
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #9 on: June 18, 2018, 04:22:15 PM »
https://twitter.com/Robert_Dow/status/1008594987607515136
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #10 on: June 19, 2018, 02:32:17 AM »
https://twitter.com/Robert_Dow/status/1008749149108334597

https://twitter.com/Robert_Dow/status/1008750062673879040
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #11 on: June 19, 2018, 10:58:28 AM »
https://twitter.com/Robert_Dow/status/1008876403519963136
Half baked projects, have long term consequences ...
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #12 on: June 19, 2018, 02:04:08 PM »
https://twitter.com/Robert_Dow/status/1008915537982775296
Half baked projects, have long term consequences ...
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #13 on: June 19, 2018, 03:53:52 PM »
https://twitter.com/Robert_Dow/status/1008950916815306753
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Offline ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot March 2018
« Reply #14 on: June 19, 2018, 03:54:50 PM »


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