Jackie Trad wants to hear your opinion on the 100 days of improved rail....

[ArchieLuxury]

Jackie Trad is keen to hear from anyone about the success and improvements of QR in the 100 days! (Since March 8 ).
Have you seen 100 days of improvements?

http://jackietrad.com.au/2017/02/14/fixing-the-trains/

https://www.cru.qld.gov.au/resources/Fixing%20the%20trains%20-%20High-level%20implementation%20plan.pdf

[ozbob]

Jackie Trad is keen to hear from anyone about the success and improvements of QR in the 100 days! (Since March 8 ).
Have you seen 100 days of improvements?

http://jackietrad.com.au/2017/02/14/fixing-the-trains/

https://www.cru.qld.gov.au/resources/Fixing%20the%20trains%20-%20High-level%20implementation%20plan.pdf

Thanks Archie !  Shower of sh%t it is hey?

[#Metro]

All QR has demonstrated is that the "public only" options are now being exhausted.

Every inquiry or report released provides more and more fertile ground for competitors to use.

I have no doubt that trains will improve. But it won't be QR running them, and it probably won't be the

current lot of MPs in office supervising it.

[tazzer9]

My question is when will the 100 days of improvements start.

[Cazza]

My question is when will the 100 days of improvements start.

Whenever it works best for QR!

[ozbob]

It is a long road to recovery.  It is as though circumstances keep conspiring against QR. 

Today a gum tree falls on the Sunny Coast line. 

Mechanical issues keep occurring.  NGR deployment uncertain.

[techblitz]

The 'locked door' situation which has been ongoing on the Cleveland line for about 5 - 6 weeks...due to banyo works is getting progressively worse....
A concerning amount of guards are failing to remove the stickers off the doors @ central.Which results in passengers jumping on at roma st,south Brisbane,soutbank,park rd(assuming they can actually fit on) totally oblivious to the fact that the door on the other side is locked... Hence when pax get to their station to deboard on the locked side they cant....and end up having to walk through the mess to get to the other end of the carriage. Many are not making it out in time and some mothers are having the doors shut on their prams.

heres some but nowhere all of the complaints.....from multiple people.....there are lots more going back weeks....

https://www.facebook.com/QueenslandRail/posts/1663435893674764
https://www.facebook.com/QueenslandRail/posts/1650184504999903
https://www.facebook.com/QueenslandRail/posts/1663410400343980
https://www.facebook.com/QueenslandRail/posts/1656823441002676
https://www.facebook.com/QueenslandRail/posts/1656821367669550
https://www.facebook.com/QueenslandRail/posts/1655681527783534

[tazzer9]

It is a long road to recovery.  It is as though circumstances keep conspiring against QR. 

Today a gum tree falls on the Sunny Coast line. 

Mechanical issues keep occurring.  NGR deployment uncertain.

A gum tree wouldn't be able to fall on power lines at a realigned and duplicated glass house mountains station though.   A fried possum wouldn't grind brisbane to a halt with CRR. 

[ozbob]

Sent to all outlets:

19th August 2017

Is Queensland Rail really customer focussed?

Good Morning,

The problems with the reduced service timetables, compounded by constant mechanical issues with the aging train fleet have been well documented, and still continue. Delays with the New Generation Rollingstock trains (a.k.a Not Going Right trains) are certainly not helping in this regard.

But even the day to day operations by Queensland Rail are presenting problems for passengers. Some recent examples:

1. For example, station works at Banyo requires doors locked off on trains for safety reasons when the trains service that station.
The problem is though the doors are being left locked.  A lot of these services run through on the Cleveland line.

The 'locked door' situation which has been ongoing on the Cleveland line for about 5 - 6 weeks is getting progressively worse.

A concerning amount of guards are failing to remove the stickers off the doors before Central station. Which results in passengers jumping on at Roma St, South Brisbane, Southbank and Park Road stations (assuming they can actually fit on) totally oblivious to the fact that the door on the other side is locked. Hence when pax get to their station to detrain on the locked side they cannot and end up having to walk through the mess to get to the other end of the carriage. Many are not making it out in time and some mothers are having the doors shut on their prams.

There has been constant feedback to Queensland Rail for weeks by different passengers and it still continues.  Customer focussed?

https://www.facebook.com/QueenslandRail/posts/1663435893674764
https://www.facebook.com/QueenslandRail/posts/1650184504999903
https://www.facebook.com/QueenslandRail/posts/1663410400343980
https://www.facebook.com/QueenslandRail/posts/1656823441002676
https://www.facebook.com/QueenslandRail/posts/1656821367669550
https://www.facebook.com/QueenslandRail/posts/1655681527783534

2. Another example of a typical problem. Last Thursday 17th August passengers inbound on the Rosewood to Ipswich line, who normally make a transfer at Ipswich to carry on to the CBD and other stations found the train locked.  The train took off leaving the somewhat bemused passengers stranded.

https://railbotforum.org/mbs/index.php?topic=1862.msg196687#msg196687

I caught the train at Thomas St this morning (623 I think is the ETD) to Ipswich, with connecting service due to depart at 627 for Bowen Hills. When we pulled it to Platform 2, the connector was on Platform 1 as expected. Passengers made their way across, but the doors were not opened and buttons weren't working. People made chit chat expecting them to open soon and we tried again on occasion. I couldn't see station staff or the guard. After a while an announcement was made, but I couldn't hear it, so I walked back down the platform towards the station attendant's little office thing. I asked some guys if they heard the announcement and they said "it was something like '627 departed'". The train was still there with doors locked. As I got closer to the office, the woman came out and growled that the train had already departed before going back on her radio. At this point we were still looking at the locked train. It then departed the station. About 6.30 I think the info boards were saying. I asked what platform for the next city service, but she turned and walked back to her office.


No big deal for me really. I got the next train. Just a minor pain. But we were treated like idiots and honestly - just open the doors!!!!

Customer focussed?

3. Service disruption notices when a train is cancelled or delayed, sometimes have the actual cause, eg. mechanical issue, boom gate strike etc.  Other times they are reported as ' operational issues '.  Operational issue is meaningless and is interpreted as an attempt to cover-up the actual cause.  Service disruption notices need to be timely, accurate and honest.

See > https://railbotforum.org/mbs/index.php?topic=1862.msg196716#msg196716

Queensland Rail need to improve these aspects of operations. They need to be truly customer focussed and take feedback seriously.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ Attached: https://railbotforum.org/mbs/index.php?topic=12649.msg196707#msg196707 ]

[ozbob]

Latest: Is @QueenslandRail really customer focussed?
> https://t.co/8ntxQJz323#qldpol pic.twitter.com/Y6iSxdpgO6

— Robert Dow (@Robert_Dow) August 18, 2017

[ozbob]

Couriermail --> Queensland Rail staff praised for on-time running performance just hours after embarrassing breakdown

QUEENSLAND Rail staff were praised for their performance and the on-time running of services just 48 hours after 60 people were stuck on a train for nearly three hours.

An internal email from a senior QR manager to staff last Sunday thanked the station customer service team for their effort in achieving a 99.3 per cent on-time running rate for the morning of the first Friday of the Ekka.

The email, obtained by The Sunday Mail, does not mention the disaster that faced passengers later the same day.

Children were "bawling" to be let off and some passengers were forced to urinate in open carriages after their Ferny Grove line train broke down for three hours between Windsor and Bowen Hill stations on August 11.

The email also reveals QR's policy to sound a whistle "long and loud" as soon as customers start boarding the train if it is late in order to make them hurry up.

A QR spokeswoman said the email was specifically related to the Ekka and not the train breakdown, which they said was caused by a flying fox that hit overhead lines.

"The email is a clear directive to staff about following procedures to ensure all trains, including the additional Ekka trains during peak, run on time," she said.

"Our CEO (Nick Easy) has made it very clear in his public comments this week that this matter (the Friday night incident) is being taken very seriously.

"We are focused on moving forward and improving our services."

Deputy Premier Jackie Trad has instructed QR to review train evacuation procedures following the incident.

QR sources this week told The Sunday Mail they were frustrated by the way customers were being treated, particularly when it came to rushing them on to trains.

In the leaked email, platform staff were instructed to "show some urgency", especially during the peak times when Ekka loop trains and regular services overlapped.

"Have a whistle with you when on the platform and sound it (long and loud) as soon as customers start to board if a train arrives late," the email said.

The organisation has been plagued with problems following the opening of the Redcliffe Peninsula Line last year.

In October 2016, the Citytrain service was hit with multiple days of mass train service cancellations, leaving commuters in limbo.

It led to the resignations of the chair and the chief executive officer and ultimately then-Transport minister Stirling Hinchliffe.

A government inquiry headed by Philip Strachan and a subsequent report gave 36 recommendations to improve the organisation.

[ozbob]

Sent to all outlets:

20th August 2017

Queensland Rail fixated on OTR ? Not the full story ...

Good Morning,

A fixation on on time running (OTR) leads to the issues below (email 19th August 2017) no doubt.
Competent operators manage to do both - proper on time service and timely passenger management.

Couriermail --> Queensland Rail staff praised for on-time running performance just hours after embarrassing breakdown

For your interest the combined peaks available OTR period 11 Aug - 17 Aug 2017 (EKKA) for interest

Customer Impact, Contractual

11 Aug  92.57%      92.57%
14 Aug  96.23%      96.23%
15 Aug  85.96%      86.99%
Holiday
17 Aug  97.26%      97.26%

( https://railbotforum.org/mbs/index.php?topic=12876.msg196135#msg196135 )

Hardly overly impressive is it?  I wonder why out of peak OTR performance is not reported daily too?

Draw your own conclusions.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Sent to all outlets:

19th August 2017

Is Queensland Rail really customer focussed?

Good Morning,

The problems with the reduced service timetables, compounded by constant mechanical issues with the aging train fleet have been well documented, and still continue. Delays with the New Generation Rollingstock trains (a.k.a Not Going Right trains) are certainly not helping in this regard.

But even the day to day operations by Queensland Rail are presenting problems for passengers. Some recent examples:

1. For example, station works at Banyo requires doors locked off on trains for safety reasons when the trains service that station.
The problem is though the doors are being left locked.  A lot of these services run through on the Cleveland line.

The 'locked door' situation which has been ongoing on the Cleveland line for about 5 - 6 weeks is getting progressively worse.

A concerning amount of guards are failing to remove the stickers off the doors before Central station. Which results in passengers jumping on at Roma St, South Brisbane, Southbank and Park Road stations (assuming they can actually fit on) totally oblivious to the fact that the door on the other side is locked. Hence when pax get to their station to detrain on the locked side they cannot and end up having to walk through the mess to get to the other end of the carriage. Many are not making it out in time and some mothers are having the doors shut on their prams.

There has been constant feedback to Queensland Rail for weeks by different passengers and it still continues.  Customer focussed?

https://www.facebook.com/QueenslandRail/posts/1663435893674764
https://www.facebook.com/QueenslandRail/posts/1650184504999903
https://www.facebook.com/QueenslandRail/posts/1663410400343980
https://www.facebook.com/QueenslandRail/posts/1656823441002676
https://www.facebook.com/QueenslandRail/posts/1656821367669550
https://www.facebook.com/QueenslandRail/posts/1655681527783534

2. Another example of a typical problem. Last Thursday 17th August passengers inbound on the Rosewood to Ipswich line, who normally make a transfer at Ipswich to carry on to the CBD and other stations found the train locked.  The train took off leaving the somewhat bemused passengers stranded.

https://railbotforum.org/mbs/index.php?topic=1862.msg196687#msg196687

I caught the train at Thomas St this morning (623 I think is the ETD) to Ipswich, with connecting service due to depart at 627 for Bowen Hills. When we pulled it to Platform 2, the connector was on Platform 1 as expected. Passengers made their way across, but the doors were not opened and buttons weren't working. People made chit chat expecting them to open soon and we tried again on occasion. I couldn't see station staff or the guard. After a while an announcement was made, but I couldn't hear it, so I walked back down the platform towards the station attendant's little office thing. I asked some guys if they heard the announcement and they said "it was something like '627 departed'". The train was still there with doors locked. As I got closer to the office, the woman came out and growled that the train had already departed before going back on her radio. At this point we were still looking at the locked train. It then departed the station. About 6.30 I think the info boards were saying. I asked what platform for the next city service, but she turned and walked back to her office.


No big deal for me really. I got the next train. Just a minor pain. But we were treated like idiots and honestly - just open the doors!!!!

Customer focussed?

3. Service disruption notices when a train is cancelled or delayed, sometimes have the actual cause, eg. mechanical issue, boom gate strike etc.  Other times they are reported as ' operational issues '.  Operational issue is meaningless and is interpreted as an attempt to cover-up the actual cause.  Service disruption notices need to be timely, accurate and honest.

See > https://railbotforum.org/mbs/index.php?topic=1862.msg196716#msg196716

Queensland Rail need to improve these aspects of operations. They need to be truly customer focussed and take feedback seriously.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ Attached: https://railbotforum.org/mbs/index.php?topic=12649.msg196707#msg196707 ]

[ozbob]

https://twitter.com/Robert_Dow/status/898957392016154625

[ozbob]

https://twitter.com/Robert_Dow/status/899310006658449409