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Author Topic: Public Transport Ombudsman for Queensland  (Read 1442 times)

Offline ozbob

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Public Transport Ombudsman for Queensland
« on: July 15, 2017, 11:37:13 AM »
I think we need this in Queensland.  TransLink, and Queensland Rail are not really that interested in passengers and their complaints.

Breaking the bus / rail connections by moving from clock face times on the reduced service timetables is the final straw for me.

Both the ALP and LNP haven't really got a clue either.  Much spin, bluster and arse covering than really advancing the cause.

Game on ...

http://www.ptovic.com.au/

Public Transport Ombudsman Victoria


The Public Transport Ombudsman looks at complaints about public transport in Victoria.

We work with consumers and public transport operators to achieve fair and effective outcomes.

We are independent, free and accessible.

« Last Edit: July 15, 2017, 11:48:07 AM by ozbob »
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #1 on: July 15, 2017, 11:55:18 AM »
https://twitter.com/Robert_Dow/status/885937775576399872
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Offline Stillwater

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Re: Public Transport Ombudsman for Queensland
« Reply #2 on: July 15, 2017, 02:43:43 PM »
^^ Such a position SHOULD NOT sit within the Transport bureaucracy, in case it becomes infected by the culture there.  Maybe sit it with Auditor-General. Independent.

Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #3 on: July 15, 2017, 07:50:40 PM »
^^ Such a position SHOULD NOT sit within the Transport bureaucracy, in case it becomes infected by the culture there.  Maybe sit it with Auditor-General. Independent.

Indeed Sir!  Our Ombudsman will be free of the sad culture of failure that permeates TransLink, Queensland Rail, and #bigwilly !!



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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #4 on: July 17, 2017, 02:33:24 AM »
Sent to all outlets:

17th July 2017

Call for a Public Transport Ombudsman for Queensland

Good Morning,

The resolution of issues with public transport in Queensland is manipulated by a distant TransLink (feedback outsourced) and feedback to the public transport operators re problems and Government is not taken seriously.  Meaningless babble responses are generated if at all.  Recently Queensland Rail removed the negative feedback from their Facebook website.  Out of sight out of mind?  Hardly ... rail fail is a grim ongoing reality.

It is time that we had a Public Transport Ombudsman for Queensland (PTOQ).

The Public Transport Ombudsman Victoria (  http://www.ptovic.com.au/ ) is a good model.

The Public Transport Ombudsman (Victoria) looks at complaints about public transport in Victoria.

We work with consumers and public transport operators to achieve fair and effective outcomes.

We are independent, free and accessible.


This would be a good model for Queensland. A PTOQ would need to be independent as for Victoria.

We hope that the major political parties consider carefully the need for a Public Transport Ombudsman and add it to their transport policy suite.

It would be an excellent move for the present Government to introduce a Public Transport Ombudsman for Queensland immediately.  Public transport, particularly in SEQ, is an utter shambles.  Burying heads in the sand is not helpful, hiding negative feedback does not endear political success in the end.

Best wishes,
Robert

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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #5 on: July 17, 2017, 02:37:42 AM »
https://twitter.com/Robert_Dow/status/886625648525037568
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #6 on: July 17, 2017, 02:44:08 AM »
https://twitter.com/Robert_Dow/status/886627301084938240
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #7 on: July 18, 2017, 05:59:23 AM »
Letter to the Editor Queensland Times 18th July 2017 page 19

State's rail fail continues

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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #8 on: July 20, 2017, 03:13:04 AM »
Sent to all outlets:

17th July 2017 resent 20th July 2017

Call for a Public Transport Ombudsman for Queensland

Good Morning,

The resolution of issues with public transport in Queensland is manipulated by a distant TransLink (feedback outsourced) and feedback to the public transport operators re problems and Government is not taken seriously.  Meaningless babble responses are generated if at all.  Recently Queensland Rail removed the negative feedback from their Facebook website.  Out of sight out of mind?  Hardly ... rail fail is a grim ongoing reality.

It is time that we had a Public Transport Ombudsman for Queensland (PTOQ).

The Public Transport Ombudsman Victoria (  http://www.ptovic.com.au/ ) is a good model.

The Public Transport Ombudsman (Victoria) looks at complaints about public transport in Victoria.

We work with consumers and public transport operators to achieve fair and effective outcomes.

We are independent, free and accessible.


This would be a good model for Queensland. A PTOQ would need to be independent as for Victoria.

We hope that the major political parties consider carefully the need for a Public Transport Ombudsman and add it to their transport policy suite.

It would be an excellent move for the present Government to introduce a Public Transport Ombudsman for Queensland immediately.  Public transport, particularly in SEQ, is an utter shambles.  Burying heads in the sand is not helpful, hiding negative feedback does not endear political success in the end.

Best wishes,
Robert

Robert Dow
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #9 on: July 24, 2017, 03:01:10 AM »
Sent to all outlets:

24th July 2017

Rosewood rail fail Sunday 23rd July 2017

Good Morning,

Yesterday afternoon at 4.30pm TransLink advised by service alerts that:

https://translink.com.au/service-updates/138976

Altered services: Rosewood line trains

From 4.30pm until the last service this evening Rosewood line trains will be replaced in both directions by rail replacement buses due to an operational issue


This was followed up by this advice:

https://translink.com.au/service-updates/138976

Altered services: Rosewood line trains

Due to an operational issue selected Rosewood line trains will be altered this evening.

The following outbound services will be replaced by rail buses:

    The 4.35pm Ipswich to Rosewood train.
    The 5.35pm Ipswich to Rosewood train.
    The 6.35pm Ipswich to Rosewood train.
    The 10.35pm Ipswich to Rosewood train.

The following inbound services will be replaced by rail buses:

    The 5.05pm Rosewood to Ipswich train.
    The 6.05pm Rosewood to Ipswich train.
    The 7.05pm Rosewood to Ipswich train.
    The 11.05pm Rosewood to Ipswich train.


Simply describing as the cancellation of rail services with the non descriptor ' operational issue ' as the cause is really treating passengers with contempt in our opinion.

What was the real cause of this sudden unexpected cancellation of rail service on the Rosewood line?  Passengers deserve to know.

We can speculate, for example, sick train crew?  Failed train?  Staff roster messed up?  No crew willing to do overtime?

Queensland Rail and Government have been touting ' improved reliability '.  Not really, on time running is worse.  Why isn't non-peak OTR reported as the same way as peak?  Something to hide?

There was a major track closure this past weekend, crew demands were lighter than normal.  It is really disturbing that our rail services are cancelled with no or little notice and the excuse ' operational issue ' used to cover up the real reason. What was the real reason Deputy Premier?

I made repeated requests on twitter to the Deputy Premier, TransLink and Queensland Rail as to the real reason for these cancellations.  I was just ignored as usual.  These sort of issues really do reinforce why we need a Public Transport Ombudsman in Queensland.  The Government, TransLink and Queensland Rail are self absorbed and could not care a fig leaf about the travelling public it seems.

Have a nice day, as rail fail blunders on and worsens ...

Best wishes,

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org


Sent to all outlets:

17th July 2017 resent 20th July 2017

Call for a Public Transport Ombudsman for Queensland

Good Morning,

The resolution of issues with public transport in Queensland is manipulated by a distant TransLink (feedback outsourced) and feedback to the public transport operators re problems and Government is not taken seriously.  Meaningless babble responses are generated if at all.  Recently Queensland Rail removed the negative feedback from their Facebook website.  Out of sight out of mind?  Hardly ... rail fail is a grim ongoing reality.

It is time that we had a Public Transport Ombudsman for Queensland (PTOQ).

The Public Transport Ombudsman Victoria (  http://www.ptovic.com.au/ ) is a good model.

The Public Transport Ombudsman (Victoria) looks at complaints about public transport in Victoria.

We work with consumers and public transport operators to achieve fair and effective outcomes.

We are independent, free and accessible.


This would be a good model for Queensland. A PTOQ would need to be independent as for Victoria.

We hope that the major political parties consider carefully the need for a Public Transport Ombudsman and add it to their transport policy suite.

It would be an excellent move for the present Government to introduce a Public Transport Ombudsman for Queensland immediately.  Public transport, particularly in SEQ, is an utter shambles.  Burying heads in the sand is not helpful, hiding negative feedback does not endear political success in the end.

Best wishes,
Robert

Robert Dow
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admin@backontrack.org
RAIL Back On Track https://backontrack.org
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #10 on: August 13, 2017, 11:21:09 AM »
https://twitter.com/Robert_Dow/status/886625648525037568

https://twitter.com/Robert_Dow/status/896541776156147716
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #11 on: August 13, 2017, 12:07:55 PM »
Sent to all outlets:

17th July 2017 resent 20th July 2017 resent 13th August 2017

Call for a Public Transport Ombudsman for Queensland

Good Morning,

The resolution of issues with public transport in Queensland is manipulated by a distant TransLink (feedback outsourced) and feedback to the public transport operators re problems and Government is not taken seriously.  Meaningless babble responses are generated if at all.  Recently Queensland Rail removed the negative feedback from their Facebook website.  Out of sight out of mind?  Hardly ... rail fail is a grim ongoing reality.

It is time that we had a Public Transport Ombudsman for Queensland (PTOQ).

The Public Transport Ombudsman Victoria (  http://www.ptovic.com.au/ ) is a good model.

The Public Transport Ombudsman (Victoria) looks at complaints about public transport in Victoria.

We work with consumers and public transport operators to achieve fair and effective outcomes.

We are independent, free and accessible.


This would be a good model for Queensland. A PTOQ would need to be independent as for Victoria.

We hope that the major political parties consider carefully the need for a Public Transport Ombudsman and add it to their transport policy suite.

It would be an excellent move for the present Government to introduce a Public Transport Ombudsman for Queensland immediately.  Public transport, particularly in SEQ, is an utter shambles.  Burying heads in the sand is not helpful, hiding negative feedback does not endear political success in the end.

Best wishes,
Robert

Robert Dow
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admin@backontrack.org
RAIL Back On Track https://backontrack.org
Half baked projects, have long term consequences ...
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #12 on: August 16, 2017, 04:36:04 PM »
http://www.seathholswich.com.au/media.html#ombudsman

14 August 2017

CONTINUED RAIL FAILURES STRENGTHEN CASE FOR PUBLIC TRANSPORT OMBUDSMAN

Friday night’s train disaster is just the latest in a long line of public transport failures that strengthens the case for appointing a Public Transport Ombudsman, Independent Candidate for Pine Rivers, Mr Seath Holswich, said today.

Mr Holswich is joining calls from public transport advocates for the State Government to appoint a Public Transport Ombudsman for Queensland.

“It’s completely inadequate for Premier Palaszczuk to merely suggest Queensland Rail send written apologies to commuters after Friday night’s disaster.”

“Enough hollow excuses, enough slaps on the wrist – it’s time to get serious about commuter complaints and poor customer service.”

“Decisive action is required to restore confidence in Queensland’s public transport network.”

“A fully independent Public Transport Ombudsman would give commuters an avenue to pursue genuine complaints with Queensland’s public transport network.”

Public transport advocates point to the Victorian Public Transport Ombudsman as a model worth replicating in Queensland.

“Victoria provide an independent, free and accessible Ombudsman to handle complaints about public transport.”

“A similar move in Queensland would add an extra level of accountability to public transport providers.”

“I am calling on all major parties to include the introduction of a Public Transport Ombudsman in their public transport policies.”

“If elected, this is something I will pursue with the next State Government, because I believe it is in the best interests of Pine Rivers and Queensland commuters.”

“Commuters deserve more than what is currently being delivered.”
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Offline #Metro

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Re: Public Transport Ombudsman for Queensland
« Reply #13 on: August 16, 2017, 07:26:25 PM »
Quote
“Enough hollow excuses, enough slaps on the wrist – it’s time to get serious about commuter complaints and poor customer service.”

“Decisive action is required to restore confidence in Queensland’s public transport network.”

“A fully independent Public Transport Ombudsman would give commuters an avenue to pursue genuine complaints with Queensland’s public transport network.”

Want accountability? Shred the service contract with the operator.

What is the Ombudsman going to do? Fine QR?

Fining QR is just one government department fining another government department - it is ultimately of no effect.

Maybe they will write a report - another one to add to the Mt Coot-tha sized pile of reviews, reports and inquiries into QR.

The sooner that black marks can appear against an operators record and be put under consideration during contract renewal

(and the real possibility of another operator being able to come in), the the sooner we will have "real" accountability.
Negative people... have a problem for every solution.
Posts are commentary and are not necessarily endorsed by RAIL Back on Track or its members. Not affiliated with, paid by or in conspiracy with MTR/Metro.

Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #14 on: August 17, 2017, 02:16:11 AM »
The PTO is not there to fine the operators #Metro.  The PTO is there to help out punters who may have an issue to be resolved.  Left to our operators the responses are dismal to real concerns.  For example the punters who were trapped on the train last Friday evening, could through the PTO make a reasonable claim for reimbursement of the money they lost on tickets to the footy, concerts etc.  The PTO is there for the punter.  It is a very good idea, something we really need in Queensland.

I am glad Seath Holswich recognises that too.
« Last Edit: August 17, 2017, 02:31:46 AM by ozbob »
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #15 on: August 17, 2017, 02:29:13 AM »
Sent to all outlets:

17th August 2017

Support for the Call for a Public Transport Ombudsman for Queensland

Good morning,

Pleasing to note Mr Seath Holswich, an independent candidate for Pine Rivers has supported our call for a Public Transport Ombudsman (PTO).

Quote
http://www.seathholswich.com.au/media.html#ombudsman

14 August 2017

CONTINUED RAIL FAILURES STRENGTHEN CASE FOR PUBLIC TRANSPORT OMBUDSMAN

Friday night’s train disaster is just the latest in a long line of public transport failures that strengthens the case for appointing a Public Transport Ombudsman, Independent Candidate for Pine Rivers, Mr Seath Holswich, said today.

Mr Holswich is joining calls from public transport advocates for the State Government to appoint a Public Transport Ombudsman for Queensland.

“It’s completely inadequate for Premier Palaszczuk to merely suggest Queensland Rail send written apologies to commuters after Friday night’s disaster.”

“Enough hollow excuses, enough slaps on the wrist – it’s time to get serious about commuter complaints and poor customer service.”

“Decisive action is required to restore confidence in Queensland’s public transport network.”

“A fully independent Public Transport Ombudsman would give commuters an avenue to pursue genuine complaints with Queensland’s public transport network.”

Public transport advocates point to the Victorian Public Transport Ombudsman as a model worth replicating in Queensland.

“Victoria provide an independent, free and accessible Ombudsman to handle complaints about public transport.”

“A similar move in Queensland would add an extra level of accountability to public transport providers.”

“I am calling on all major parties to include the introduction of a Public Transport Ombudsman in their public transport policies.”

“If elected, this is something I will pursue with the next State Government, because I believe it is in the best interests of Pine Rivers and Queensland commuters.”

“Commuters deserve more than what is currently being delivered.”

A Public Transport Ombudsman would give aggrieved passengers an option to resolve issues.  For example, the passengers stuck on the train last Friday evening on the Ferny Grove line could through a PTO seek compensation for the money they lost on football and concert tickets. Left to the operators, responses to genuine issues raised by passengers are not given any real consideration.  In fact the Premier had to intervene with respect to the last Friday's stranded train and direct that the stranded passengers be offered a weeks free travel on the public transport network. This just demonstrates whey we need a PTO in Queensland.

Public transport in SEQ is in a state of shambles sadly. Passengers need a proper avenue of redress.

Best wishes,
Robert

Robert Dow
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RAIL Back On Track https://backontrack.org

Sent to all outlets:

17th July 2017 resent 20th July 2017 resent 13th August 2017

Call for a Public Transport Ombudsman for Queensland

Good Morning,

The resolution of issues with public transport in Queensland is manipulated by a distant TransLink (feedback outsourced) and feedback to the public transport operators re problems and Government is not taken seriously.  Meaningless babble responses are generated if at all.  Recently Queensland Rail removed the negative feedback from their Facebook website.  Out of sight out of mind?  Hardly ... rail fail is a grim ongoing reality.

It is time that we had a Public Transport Ombudsman for Queensland (PTOQ).

The Public Transport Ombudsman Victoria (  http://www.ptovic.com.au/ ) is a good model.

The Public Transport Ombudsman (Victoria) looks at complaints about public transport in Victoria.

We work with consumers and public transport operators to achieve fair and effective outcomes.

We are independent, free and accessible.


This would be a good model for Queensland. A PTOQ would need to be independent as for Victoria.

We hope that the major political parties consider carefully the need for a Public Transport Ombudsman and add it to their transport policy suite.

It would be an excellent move for the present Government to introduce a Public Transport Ombudsman for Queensland immediately.  Public transport, particularly in SEQ, is an utter shambles.  Burying heads in the sand is not helpful, hiding negative feedback does not endear political success in the end.

Best wishes,
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org
« Last Edit: August 17, 2017, 02:38:42 AM by ozbob »
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Offline ozbob

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Re: Public Transport Ombudsman for Queensland
« Reply #16 on: August 17, 2017, 02:34:55 AM »
https://twitter.com/Robert_Dow/status/897859123659677696
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