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Author Topic: TransLink Customer Satisfaction Monthly Snapshot January 2017  (Read 1788 times)

Online ozbob

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https://publications.qld.gov.au/dataset/translink-public-transport-performance-snapshots/resource/f324d2db-61c2-42ac-af32-6e2f4e112ee2





« Last Edit: April 21, 2017, 02:51:05 AM by ozbob »
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Online ozbob

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Re: TransLink Customer Satisfaction Monthly Snapshot January 2017
« Reply #1 on: April 18, 2017, 11:39:06 AM »
Other states always announce the release of data etc.

TransLink/TMR just sneak it out.  Typical of the failure attitude the pervades public transport bureaucracies in Queensland.

Affordability continues its slow recovery.  Rail fail is impacting ...
« Last Edit: April 18, 2017, 05:34:48 PM by ozbob »
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Re: TransLink Customer Satisfaction Monthly Snapshot January 2017
« Reply #2 on: April 21, 2017, 02:51:23 AM »
Sent to all outlets:

21st April 2017

TransLink 2017-Jan-snapshot

Good Morning,

The 2017 January TransLink public transport performance snapshot was quietly made available on the 7th April 2017 at https://publications.qld.gov.au/dataset/translink-public-transport-performance-snapshots/resource/f324d2db-61c2-42ac-af32-6e2f4e112ee2

There is an error on that page  - it is actually the snapshot for January 2017 (Not December 2016) as stated on the page.

Why is that TransLink (and DTMR) do not announce the release of such data? Other states do, guess in Queensland they like to bury bad news.  It is just another sign of the contempt that TransLink and DTMR have for the public hey?

Anyway the main highlights are the impact of rail fail on overall satisfaction for rail, and slow recovery in fare affordability due to the new fare structure.

I would have expected a much stronger affordability recovery had not Queensland Rail sabotaged our best efforts for an equitable and more affordable fare structure.

Best wishes,
Robert

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Re: TransLink Customer Satisfaction Monthly Snapshot January 2017
« Reply #3 on: April 21, 2017, 02:56:07 AM »
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Re: TransLink Customer Satisfaction Monthly Snapshot January 2017
« Reply #4 on: April 21, 2017, 01:54:13 PM »
http://www.timnicholls.com.au/rail-fail-tests-passengers-patience-satisfaction-drops/

LNP Media Release

Rail fail tests passengersí patience as satisfaction drops

An end to the Palaszczuk Labor Governmentís rail fail is still nowhere in sight with media reports of overly stringent testing delaying the recruitment of much-needed drivers.

With 1,800 train services being cut each month, Queensland Rail canít afford to turn away experienced and qualified drivers.

Why is Jackie Trad deliberately making it hard for QR to recruit drivers?

The longer Labor delays recruiting drivers, the longer the cuts and cancellations will continue and taxpayers will keep paying out $1 million in overtime each fortnight.

Laborís Jackie Trad still hasnít implemented a key Strachan recommendation to immediately open recruitment up to external applicants because to union said no.

Itís time for Labor to stand up for passengers not their union mates.

Recently released TransLink performance data for January 2017 shows the rail fail continues under the Palaszczuk Labor Government with significant decreases in customer satisfaction for reliability, frequency and comfort.

Overall satisfaction with our train network is lower than when the Annastacia Palaszczuk took office.

Customer satisfaction with reliability is again the lowest since Annastacia Palaszczuk was transport minister back in 2011.

This data shows over a third of passengers arenít happy with Queensland Railís ability to meet departure times, the frequency of services and the availability of seats.

Itís unacceptable and commuters know that with a Tim Nicholls-led LNP Government, the trains will again run on time.

January 2017 TransLink Customer Satisfaction Monthly Snapshot: https://publications.qld.gov.au/dataset/9a60c199-a049-4a83-ae06-11dbf42cd75f/resource/f324d2db-61c2-42ac-af32-6e2f4e112ee2/download/2017-jan-snapshot.pdf
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