RAIL Back On Track 2016 Public transport passenger survey

[ozbob]

To complete survey click --> here!

RAIL Back On Track is conducting a survey of how public transport passengers rate our public transport in south-east Queensland.  Everyone who travels on public transport in south-east Queensland is invited to participate.  Also anyone who avoids using public transport can also comment as to why they do not use public transport.

Since RAIL Back On Track formed in 2006 we conducted our own annual member surveys on how members rate public transport.  Since 2011 we have opened our survey up to the public. Previous surveys can be found here > https://railbotforum.org/mbs/index.php?board=46.0

The survey is web based and all public transport passengers on the TransLink network in south-east Queensland are welcome to complete it.  The survey is anonymous and quick to complete.

The information from this survey will be used to acknowledge the gains and inform our ongoing efforts for improvements as needed.

Results of the survey, including comments, will be published promptly on the RAIL Back On Track discussion forum after the survey closes on the 4th December 2016.

On behalf of our members we extend an invitation to all citizens to drop by and fill out our survey. 

Information is knowledge.  Knowledge leads to improvements.

The survey can be accessed directly here >  https://railbotforum.org/lime/index.php/342528 

Many thanks!

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

To complete survey click --> here!

[Mozz]

Done.

[ozbob]

Done.

Thanks!   

[ozbob]

Sent to all outlets:

13th November 2016 resent 27th November 2016

Letter to the Editor: RAIL Back On Track 2016 Public Transport passenger survey

Dear Editor

RAIL Back On Track is conducting a survey of how public transport passengers rate our public transport in south-east Queensland.  Everyone who travels on public transport in south-east Queensland is invited to participate.  Also anyone who avoids using public transport can also comment as to why they do not use public transport.

Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  Since 2011 we have opened our survey up to the public.

The survey is web based and anonymous and quick to complete.

The information from this survey will be used to acknowledge the gains and inform our ongoing efforts for improvement as needed.

Results of the survey, including comments, will be published promptly on the RAIL Back On Track discussion forum after the survey closes on the 4th December 2016.

On behalf of our Members we extend an invitation to all citizens to drop by and fill out our survey.  Information is knowledge. Knowledge leads to improvements.

The survey can be accessed directly here https://railbotforum.org/lime/index.php/342528 or simply follow the links from https://backontrack.org

Many thanks!

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[ozbob]

'RAIL Back On Track 2016 Public Transport Passenger Survey'
> https://t.co/LUGFn3lw4h#qldpol@TransLinkSEQ @QueenslandRail @Team_Quirk pic.twitter.com/1ZEEbPrGOW

— Robert Dow (@Robert_Dow) November 12, 2016

[ozbob]

Letter to the Editor Queensland Times 14th November 2016 page 13

Survey on public transport under way

[ozbob]

RAIL Back On Track Public Transport passenger survey
Closes 4th Dec
Be quick or you might miss the bus!
> https://t.co/JhrUzMKTeq#qldpol pic.twitter.com/0C9gVVS30n

— Robert Dow (@Robert_Dow) November 26, 2016

[ozbob]

Pinch punch 1st day of the month! 😎🙃
4 days to go for the 2016 Public Transport Passenger Survey
> https://t.co/uHwp8PTc6I#qldpol
Thanks! pic.twitter.com/hchYowTVy9

— Robert Dow (@Robert_Dow) November 30, 2016

[ozbob]

Our annual Public Transport Passenger survey - last day tomorrow!
Have your say today!
> https://t.co/uHwp8PTc6I#qldpol #springst #nswpol pic.twitter.com/oJ88ran9AR

— Robert Dow (@Robert_Dow) December 2, 2016

[#Metro]

New question perhaps for future years:

1. How would you rate the Minister for Transport's (insert name) performance?
2. The performance of the current administration on transport generally?

3. How would you rate the shadow minister for transport's performance?
4. The performance of the opposition on transport generally?

[ozbob]

New question perhaps for future years:

1. How would you rate the Minister for Transport's (insert name) performance?
2. The performance of the current administration on transport generally?

3. How would you rate the shadow minister for transport's performance?
4. The performance of the opposition on transport generally?

Thanks but no thanks.  Happy with the general a-political format. 
If folk so inclined they can comment if desired in the free response question.

[#Metro]

Thanks but no thanks.  Happy with the general a-political format. 
If folk so inclined they can comment if desired in the free response question.

Fair point there. Perhaps the survey is the only thing left in public transport that isn't politicised - everything else in the portfolio is!

[ozbob]

Survey is now closed.  Thanks to all who contributed.

[ozbob]

2016 RAIL Back On Track Public Transport Passenger Survey Results

Summary > https://backontrack.org/docs/survey_2016/RAILBoTSurveySummary2016.pdf

Comments > https://backontrack.org/docs/survey_2016/RAILBoTSurveyComments2016.pdf

[ozbob]

Media release 5th December 2016



SEQ: RAIL Back On Track's 2016 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we again opened up our survey up to the public! There were 133 completed responses to our survey!"

"The survey was web based and public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

There are three key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement. Despite the introduction of free travel after 10 journeys early in 2012, followed by the introduction of free travel after nine journeys mid 2012, affordability further worsened. Fare cuts have not worked, only proper fare reform will.  77.7% of survey respondents rated go card fares as expensive / extremely expensive.

A new fare structure is being implemented in January 2017 for SEQ, following an extensive fare review process.  We expect this will turn around the perception and reality of high cost fares in SEQ.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement. Bus network reform is needed and supported.

3.  The Gold Coast Light Rail is a standout success.

References:

1. https://railbotforum.org/mbs/index.php?topic=12554.msg184585#msg184585

2016 RAIL Back On Track Public Transport Passenger Survey Results

Summary > https://backontrack.org/docs/survey_2016/RAILBoTSurveySummary2016.pdf

Comments > https://backontrack.org/docs/survey_2016/RAILBoTSurveyComments2016.pdf

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

Summary:

[ozbob]

Results for bus and rail are very very poor really.  Not surprising, bus is always bad and we are in the midst of #railfail so no surprise rail is going out the back door.

Ferry is good.  Light Rail is outstanding.

Fares are unaffordable for many, at least with the new fare structure January 2017 there will be some relief.

Unless we get bus network reform, and something happens to get Queensland Rail back on track not much light at the end of tunnel hey?

[ozbob]

Sent to all outlets:

6th December 2016

Re: SEQ: RAIL Back On Track's 2016 Public Transport Passenger Survey results now available!

Good Morning,

Had time to review our survey results?

Depressing is it not?  Bus and rail is not performing well.  Light rail shows what can be achieved - outstanding.  Ferry is performing well.

Will any notice be taken of these results?  Probably not - we will blunder on as we have in the past.  Crass politics in petty silos of incompetence dominating sound public transport policy.

When is the bus network failure going to be sorted?

When are the trains coming back to Rosewood on weekends?  Shocker ...

Do you want a cash bonus with that?

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

Media release 5th December 2016



SEQ: RAIL Back On Track's 2016 Public Transport Passenger Survey results now available!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has conducted a survey of how public transport passengers rate our public transport in south-east Queensland (1).  Anyone who travels on public transport in south-east Queensland was invited to participate.

Robert Dow, Spokesman for RAIL Back On Track said:

"Since RAIL Back On Track formed in 2006 we have conducted our own annual member surveys on how members rate public transport.  This year we again opened up our survey up to the public! There were 133 completed responses to our survey!"

"The survey was web based and public transport passengers on the TransLink network in south-east Queensland were welcome to complete it.  The survey was anonymous and quick to complete."

"Results of the survey, including comments, are now publicly available on the RAIL Back On Track discussion forum (1)."

"On behalf of our members we thank those public transport passengers who took the time drop by and fill out our survey.  Information is knowledge.  Knowledge leads to improvements."

There are three key messages from the survey:

1.  The public thinks the present fares are much too expensive, but is happier with the go card system itself, although some aspects do need improvement. Despite the introduction of free travel after 10 journeys early in 2012, followed by the introduction of free travel after nine journeys mid 2012, affordability further worsened. Fare cuts have not worked, only proper fare reform will.  77.7% of survey respondents rated go card fares as expensive / extremely expensive.

A new fare structure is being implemented in January 2017 for SEQ, following an extensive fare review process.  We expect this will turn around the perception and reality of high cost fares in SEQ.

2.  The service frequency of public transport, particularly rail out of peak and counter-peak, and bus and ferry, needs significant improvement. Bus network reform is needed and supported.

3.  The Gold Coast Light Rail is a standout success.

References:

1. https://railbotforum.org/mbs/index.php?topic=12554.msg184585#msg184585

2016 RAIL Back On Track Public Transport Passenger Survey Results

Summary > https://backontrack.org/docs/survey_2016/RAILBoTSurveySummary2016.pdf

Comments > https://backontrack.org/docs/survey_2016/RAILBoTSurveyComments2016.pdf

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track https://backontrack.org

[ozbob]

" Had time to review our survey results? Depressing is it not? "
> https://t.co/69CmtsaONl#qldpol@StirlHinchliffe @AnnastaciaMP #failure pic.twitter.com/kIIMl86SIz

— Robert Dow (@Robert_Dow) December 5, 2016

[ozbob]

" Had time to review our survey results? Depressing! "
> https://t.co/69CmtsaONl #qldpol @StirlHinchliffe @AnnastaciaMP #railfail #busfail pic.twitter.com/xc07TIXA6w

— Robert Dow (@Robert_Dow) December 6, 2016

[ozbob]

Take a bow @gclightrail !
Well done. https://t.co/rHmbI6IGFR

— Robert Dow (@Robert_Dow) December 5, 2016

^

Media: RAIL Back On Track's 2016 Public Transport Passenger Survey results now available!
> https://t.co/oVtF5o9rq4#qldpol pic.twitter.com/U5HWiJurMC

— Robert Dow (@Robert_Dow) December 5, 2016