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Author Topic: Gold Coast light rail service disruptions  (Read 28849 times)

Offline aldonius

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Re: Gold Coast light rail service disruptions
« Reply #80 on: February 16, 2016, 11:22:00 PM »
Today... was not a good day.

Quote from: Gold Coast Bulletin
... services were suspended twice today after two cars became stuck on tram tracks — one was an unmarked police car trying a short cut to reach a fatal accident.
At 2pm, a second car halted tram services by driving on to tracks on the Sundale Bridge at Southport.
Service resumed just before 6pm.

Offline petey3801

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Re: Gold Coast light rail service disruptions
« Reply #81 on: February 17, 2016, 01:01:30 AM »
That was last year  ;)
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Offline aldonius

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Re: Gold Coast light rail service disruptions
« Reply #82 on: February 17, 2016, 02:24:25 AM »
Well that'll teach me!

Offline LRV 018

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Re: Gold Coast light rail service disruptions
« Reply #83 on: March 15, 2016, 09:01:41 PM »
http://translink.com.au/service-updates/77046

Glink services suspended GCUH-Queen Street station

Last updated: 8.48pm Tuesday 15 March 2016

G:link services are suspended both directions between Gold Coast University Hospital and Queens Street stations due to a vehicle over the tracks. Customers can expect delays of up to 30 minutes.

Services will continue to run from Broadbeach South to Queen Street stations.

Alternative transport is being arranged to transport customers between Queen Street station and Gold Coast University Hospital stations.

Offline LRV 018

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Re: Gold Coast light rail service disruptions
« Reply #84 on: March 15, 2016, 09:14:13 PM »
^^ "Vehicle over tracks" between Queen Street and GCUH... can't wait to find out whether it's the Smith Street viaduct! It's the only bridge (besides the little one just south of Main Beach Station — inaccessible to cars) that someone hasn't tried to drive on! :fp:
I'm sure the Bully will do something about it tomorrow... :hg

Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #85 on: April 08, 2016, 06:41:53 AM »
http://translink.com.au/service-updates/79701

Trams suspended: Southport-Broadbeach South

Last updated: 6.10am Friday 8 April 2016

G:link services are suspended in both directions between Southport and Broadbeach South stations due to a power outage.

Alternative transport is being arranged to transport customers. Please visit www.ridetheg.com.au for more information about these services.

G:link services are operating in both directions between Southport and Gold Coast University Hospital stations.

Technicians are on site.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #86 on: April 08, 2016, 10:32:47 AM »
http://translink.com.au/service-updates/79701

Trams suspended: Southport-Broadbeach South

Last updated: 10.23am Friday 8 April 2016

G:link services are suspended in both directions between Southport and Broadbeach South stations due to a power outage at Cypress Avenue station.

Alternative transport have started operating to transport customers and are currently running every 15 minutes.

The alternative transport will operate from the following locations:

    Broadbeach South, Broadbeach North and Florida Gardens: opposite northbound platforms
    Northcliffe: night bus stop on Remembrance Drive near Surfers Paradise Boulevard
    Surfers Paradise, Cavill Avenue, Cypress Avenue and Surfers Paradise North: Ferny Avenue, Gold Coast Highway
    Main Beach: directly opposite station
    Broadwater Parklands: Ada Bell Way Night bus stop opposite Tennis Australia
    Southport South and Southport: directly next to stations

G:link services are operating in both directions between Southport and Gold Coast University Hospital stations.

Technicians are on site.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #87 on: April 29, 2016, 05:58:00 PM »
http://translink.com.au/service-updates/82231

G:Link services suspended

Last updated: 5.38pm Friday 29 April 2016

G:Link services are suspended both directions between Surfers Paradise North and Southport stations due to a motor vehicle accident. Customers can expect delays of up to 120 minutes.

Southbound trams will be travelling from GCUH to Southport and turning around.

Northbound trams will be travelling Broadbeach South to Surfers Paradise North and turning around.

Replacement buses have been requested to transport passengers between Southport and Surfers Paradise North stations.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #88 on: April 29, 2016, 06:16:27 PM »
^

resumed
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #89 on: June 08, 2016, 05:21:53 AM »
http://translink.com.au/service-updates/86381

G:link services are suspended: Southport to Broadbeach South

Last updated: 5.13am Wednesday 8 June 2016

G:link services are suspended both directions between Southport and Broadbeach South stations due to an electrical fault. Customers can expect delays of up to 15 minutes.

Alternative transport is being arranged to transport customers. Please visit www.ridetheg.com.au. for more information about these services.

Technicians are on site.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #90 on: June 08, 2016, 03:06:25 PM »
Trams still suspended,  must be a major issue hey?

=============================

http://translink.com.au/service-updates/86381

Trams suspended: Southport-Broadbeach South

Last updated: 12.32pm Wednesday 8 June 2016

G:link services are suspended in both directions between Southport and Broadbeach South stations due to an electrical fault.

Replacement buses are operating from the following locations:

    Broadbeach South, Broadbeach North and Florida Gardens: opposite northbound platforms
    Northcliffe: night bus stop on Remembrance Drive near Surfers Paradise Boulevard
    Surfers Paradise, Cavill Avenue, Cypress Avenue and Surfers Paradise North: Ferny Avenue, Gold Coast Highway
    Main Beach: directly opposite station
    Broadwater Parklands: Ada Bell Way Night bus stop opposite Tennis Australia
    Southport South and Southport: directly next to stations

Customers can expect delays of up to 30 minutes on replacement buses.

Technicians are on site.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #91 on: June 08, 2016, 03:10:36 PM »
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #92 on: June 08, 2016, 05:06:54 PM »
Twitter

TransLink ‏@TransLinkSEQ 3 seconds ago

G:Link services resumed between Southport-Broadbeach South. 10 mins delays are expected. http://bit.ly/1X94pzD  #TLAlert #GLink
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #93 on: June 10, 2016, 09:23:50 AM »
Uh ... oh ..

============

http://translink.com.au/service-updates/86666

Trams suspended: Surfers Paradise-Broadbeach South

Last updated: 9.18am Friday 10 June 2016

G:link services are suspended in both directions between Surfers Paradise and Broadbeach South stations due to a power outage. Customers can expect delays.

Please visit www.ridetheg.com.au. for more information about these services.

Technicians are en route.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #94 on: June 10, 2016, 09:28:21 AM »
^

resumed ...
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #95 on: July 25, 2016, 06:31:07 AM »
http://translink.com.au/service-updates/91716

G:link services suspended: Southport-Broadbeach South

Last updated: 6.24am Monday 25 July 2016

G:link services are suspended in both directions between Southport and Broadbeach South stations due to a power issue near Florida Gardens.

Replacement buses have started operating to transport customers between Southport and Broadbeach South stations.

Customers can expect delays of up to 30 minutes.

Technicians are on site.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #96 on: July 25, 2016, 08:12:04 AM »
^
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #97 on: July 25, 2016, 09:07:00 AM »
^
resumed
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #98 on: August 20, 2016, 02:26:15 PM »
http://translink.com.au/service-updates/95186

G:link trams suspended: Broadbeach South-Cavill Avenue

Last updated: 2.20pm Saturday 20 August 2016

G:link trams are suspended in both directions between Broadbeach South and Cavill Avenue stations due to a traffic incident. Customers can expect delays of up to 60 minutes.

Alternative buses are being arranged to transport customers in both directions between Broadbeach South and Cavill Avenue stations.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #99 on: August 20, 2016, 02:27:07 PM »
^

Twitter

QPS Media Unit ‏@QPSmedia 9 minutes ago

A man has been hit by a tram on Gold Coast Highway at Broadbeach. Please avoid the area as police respond. #GCTraffic
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #100 on: August 20, 2016, 03:31:21 PM »
^ services resumed.
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Offline SurfRail

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Re: Gold Coast light rail service disruptions
« Reply #101 on: August 20, 2016, 07:40:02 PM »
A gentleman decided to ride his bike out in front of an on-coming tram.  :fp:

To my knowledge, there have still been no fatalities either in connection with construction or ongoing operation, which is good.
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Offline verbatim9

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Re: Gold Coast light rail service disruptions
« Reply #102 on: August 20, 2016, 08:27:14 PM »

Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #103 on: August 22, 2016, 03:03:31 AM »
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #104 on: October 09, 2016, 12:40:21 PM »
http://translink.com.au/service-updates/100976

Tram suspended: Cavill Ave-Broadbeach South

Last updated: 12.37pm Sunday 9 October 2016

G:link services are suspended in both directions between Cavill Avenue and Broadbeach South stations due to traffic incident at Northcliffe station.

Customers can expect delays of up to 60 minutes. Alternative transport has been arranged for customers travelling between Cavile Avenue and Broadbeach South stations.

Emergency service and technicians are on site.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #105 on: December 06, 2016, 07:57:50 AM »
https://translink.com.au/service-updates/108521

Trams resumed: Broadbeach South-GCUH

Limited G:link services have resumed in both directions between Broadbeach South station and GCUH stations following an earlier power outage.

Customers can still expect delays of up to 60 minutes.

Technicians are on site

=======================

Severe storm through the Gold Coast this morning.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #106 on: December 07, 2016, 05:50:58 PM »
https://translink.com.au/service-updates/108766

G:Link services suspended

G:link services are suspended both directions between Broadbeach South Station and GCUH stations due to a communication issue. Customers can expect ongoing delays.

Technicians are en route.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #107 on: December 10, 2016, 03:41:50 AM »
https://translink.com.au/service-updates/109236

Trams suspended: Broadbeach South-Gold Coast University Hospital

G:link services are suspended in both directions between Broadbeach South and Gold Coast University Hospital stations due to a power outage.

Customers can expect delays of up to 30 minutes.

Alternative transport is being arranged to transport customers.

Technicians are en route.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #108 on: December 11, 2016, 04:51:30 PM »
https://translink.com.au/service-updates/109236

Trams suspended: Broadbeach South-Gold Coast University Hospital

G:link services are suspended in both directions between Broadbeach South and Gold Coast University Hospital stations due to a power outage.

Replacement buses have started operating in both directions, customers may experience delays of up to 10 minutes.

Technicians are currently working on site to rectify the issue.

================

9 News --> Gold Coast trams suspended for second day
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Offline verbatim9

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Re: Gold Coast light rail service disruptions
« Reply #109 on: December 11, 2016, 04:54:31 PM »
^^Hopeless. They need to construct a few more passing loops/turnbacks and isolation hubs for the catenary, so trams can still run where possible. Power failure and traffic incident mitigation? Not just Surfside bus replacements LOL!
« Last Edit: December 12, 2016, 11:32:49 AM by verbatim9 »

Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #110 on: December 11, 2016, 05:04:12 PM »
Brisbanetimes --> Gold Coast trams suspended for second day

Quote
Queensland is experiencing another rail failure, with tram services on the Gold Coast suspended for a second day.

Operator GoldlinkQ has blamed an electrical issue for the light rail suspension, which comes days after Brisbane train commuters were left stranded due to a series of infrastructure mishaps on the Queensland Rail network.

While Premier Annastacia Palaszcuzuk says it's up to GoldlinQ to explain why the light rail system is down, the Liberal National Party opposition has called for her besieged Transport Minister Stirling Hinchliffe to guarantee maintenance problems aren't to blame.

Shadow attorney-general Ian Walker said it wasn't good enough for the light rail to be out of action at one of the busiest holiday periods on the Gold Coast.

"Minister Hinchliffe really needs to front the cameras and explain to the people exactly what's happening. He needs to guarantee, for example, that this isn't a maintenance issue."

He also had to guarantee such a failure wouldn't occur during the 2018 Gold Coast Commonwealth Games, Mr Walker said.

Mr Hinchliffe has been under fire since October when a driver and guard shortage led to major cancellations across Queensland Rail's train network in the south-east.

But Ms Palaszczuk said it was GoldlinkQ's responsibility to explain the suspension, which began early Saturday morning.

The operator said an electrical issue had impacted power supply to the light rail vehicles.

"Severe electrical storms battered the Gold Coast this week and we believe they may have impacted the communication network that is affected," GoldlinkQ's said on its website.

Buses have replaced light rail services, which won't resume until technicians and other specialists can "system integrity" can be re-established across all 13 kilometres of the light rail network.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #111 on: December 11, 2016, 05:18:43 PM »
Couriermail --> Suspended services: buses replace light rail as electrical fault keeps Gold Coast trams off the tracks

Quote
LIGHT RAIL services on the Gold Coast remain suspended today due to an electrical issue which has impacted the track’s power supply.

The trams have been suspended since 3:30am yesterday morning, and buses have replaced the service routes.

Buses will continue to run today while the light rail is suspended, with extra buses running during peak hour, however passengers are advised to factor in extra time for their journey.

According to the GoldlinQ website, investigations into the problem indicate there was a fault in the fibre optic communication network, thought to have possibly been caused by the severe electrical storms that hit the Gold Coast this week.

A GoldlinQ spokesman said technicians have been working throughout the night to address the problem, and while some parts of the communication network have been restored, services cannot be resumed until system integrity is re-established across the network.

Extra staff have been deployed across the stations to help commuters.

For more information visit translink.com.au or call 13 12 30.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #112 on: December 11, 2016, 05:53:04 PM »

http://www.goldcoastbulletin.com.au/news/traffic-reports/suspended-services-buses-replace-light-rail-as-electrical-fault-keeps-gold-coast-trams-off-the-tracks/news-story/a469a366955ace842900e40464dd569e

Quote
GOLD Coast commuters should prepare for tram services to be unoperational tomorrow with ongoing testing expected to continue overnight.

GoldlinQ CEO Phil Mumford could not guarantee the trams would be back for Monday morning’s peak after the services shut down for almost 48 hours over the weekend.

Power was restored to the services about 3.30pm today.

Mr Mumford said he could not guarantee when services would be back up as testing would continue overnight.

He said the testing was to ensure the problems did not continue to plague the system.

The failure was caused by a severe lightning strike in the deadly storm on Tuesday morning.

Repairs were made after the storm but on Saturday about 3.30am those storm repairs failed, bringing the entire tram system down.

GoldlinQ will be running 25 tram replacement bus services tomorrow if the trams are not up and running.

Mr Mumford expects to make the call whether the light rail will become operational early in the morning. ...
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #113 on: December 12, 2016, 05:11:32 AM »
https://translink.com.au/service-updates/109426

G:Link services have resumed

G:Link services have resumed in both directions between Broadbeach South and Gold Coast University Hospital stations following an earlier power outage.

No residual delays are expected.
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Offline Monster

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Re: Gold Coast light rail service disruptions
« Reply #114 on: December 12, 2016, 08:27:25 AM »
Brisbanetimes --> Gold Coast trams suspended for second day

Quote
Queensland is experiencing another rail failure, with tram services on the Gold Coast suspended for a second day.

Operator GoldlinkQ has blamed an electrical issue for the light rail suspension, which comes days after Brisbane train commuters were left stranded due to a series of infrastructure mishaps on the Queensland Rail network.

While Premier Annastacia Palaszcuzuk says it's up to GoldlinQ to explain why the light rail system is down, the Liberal National Party opposition has called for her besieged Transport Minister Stirling Hinchliffe to guarantee maintenance problems aren't to blame.

Shadow attorney-general Ian Walker said it wasn't good enough for the light rail to be out of action at one of the busiest holiday periods on the Gold Coast.

"Minister Hinchliffe really needs to front the cameras and explain to the people exactly what's happening. He needs to guarantee, for example, that this isn't a maintenance issue."

He also had to guarantee such a failure wouldn't occur during the 2018 Gold Coast Commonwealth Games, Mr Walker said.

Mr Hinchliffe has been under fire since October when a driver and guard shortage led to major cancellations across Queensland Rail's train network in the south-east.

But Ms Palaszczuk said it was GoldlinkQ's responsibility to explain the suspension, which began early Saturday morning.

The operator said an electrical issue had impacted power supply to the light rail vehicles.

"Severe electrical storms battered the Gold Coast this week and we believe they may have impacted the communication network that is affected," GoldlinkQ's said on its website.

Buses have replaced light rail services, which won't resume until technicians and other specialists can "system integrity" can be re-established across all 13 kilometres of the light rail network.

Given the Private sector entity involved in this PPP is the same as the one which is building 10 new schools in SEQ, I'm not surprised they're trying to absolve themselves of their contractual responsibilities whilst blaming something else entirely. It's seems that it's what they do with all their PPP contracts.

They're notorious for considering the govt simply as an ATM and refuse to acknowledge what they are obliged to do under the contract they signed up to and perform accordingly.

Sadly the Govt allows this to happen. Nothing will improve until the Govt hold these people to account.

Offline #Metro

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Re: Gold Coast light rail service disruptions
« Reply #115 on: December 12, 2016, 09:15:46 AM »
Storms are an issue. Example.




Quote
Given the Private sector entity involved in this PPP is the same as the one which is building 10 new schools in SEQ, I'm not surprised they're trying to absolve themselves of their contractual responsibilities whilst blaming something else entirely. It's seems that it's what they do with all their PPP contracts.

A few comments.

GCLRT is excellent and has been shown to be so in the latest RBOT survey. Why is this?

A private operator makes a profit, which means that if it doesn't behave you can eat into its profits by penalising it.

If it still doesn't behave, you can kick it off the system, and get someone else to run it, or run it yourself (public operation).

The GCLRT PPP Agreement is public and can be found at this link:

Gold Coast Rapid Transit
Project Deed

http://www.parliament.qld.gov.au/documents/TableOffice/TabledPapers/2012/5312T6198.pdf

Part B, Table 2 contains a series of KPI trigger events. Penalties accrue if KPIs are not met.

Perhaps this is a factor as to why GCLRT is so well run?

Quote
Performance Points (PP) means the points incurred by Operator Franchisee
for a KPI Event as calculated in accordance with the KPI Table.

A partial system shut down is consistent with the PPP agreement. See page 325.

10.2 Partial System Shutdowns

Quote
Where Operator Franchisee is required to provide Replacement Services in the
event of a partial System shutdown in accordance with the PSR and provided
that Operator Franchisee complies with its obligations under the PSR:

(a) where relevant, Stations are deemed to be adjacent bus stops;
(b) Completed Services are deemed to be neither Early Services or Late
Services; and
(c) Operator Franchisee will not be in breach of this deed.

GC LRT has just 7.5 minutes in which to notify a fault.

Quote
Initial disruption notification - Operator Franchisee must
inform Passengers through the Passenger Information
Display System and the Passenger Announcement System in
accordance with the requirements of the PSR of a Service
Disruption within 7.5 minutes of Operator Franchisee, or its
Core Contractors or their respective officers, employees,
contractors or agents becoming aware that a Service
Disruption has occurred or will occur.

An individual KPI Event will occur for each Service Disruption
announcement Operator Franchisee fails to make at a Station

Quote
Passenger Satisfaction - Operator Franchisee must achieve
Passenger Satisfaction Survey results of not less than:
• an average score for each individual survey question of
60%; and
• an average score across all questions of 70%.
A KPI Event will occur If the results of the Passenger
Satisfaction Survey are less than the specified thresholds.

It is not in the financial interest of GCLRT to shirk their responsibilities - when they don't perform, their payments go down. Keep doing that and their profits go down also.

GCLRT is also required to maintain the network in such a state that it can immediately, at any time, be taken over by another operator or the state.
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Offline #Metro

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Re: Gold Coast light rail service disruptions
« Reply #116 on: December 12, 2016, 09:22:17 AM »

More detail is now available.

Gold Coast trams: G:Link back online after weekend outage
http://www.brisbanetimes.com.au/queensland/gold-coast-trams-glink-back-online-after-weekend-outage-20161211-gt8ufk.html


Quote
But Mr Mumford said the full extent of the damage wasn't revealed until much later in the week, with the lightning strike causing several sections of the underground fibre optic cable to "effectively start to melt".
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Offline verbatim9

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Re: Gold Coast light rail service disruptions
« Reply #117 on: December 12, 2016, 11:47:33 AM »
Hopefully as the Tram network grows on the Gold Coast better disaster mitigation will be in place so only parts of the network would need to be closed for a short period.

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Re: Gold Coast light rail service disruptions
« Reply #118 on: December 12, 2016, 12:58:17 PM »
12th December 2016

Media Release
Minister for Transport and the Commonwealth Games
The Honourable Stirling Hinchliffe

G:Link Trams Back on Line

Minister for Transport and the Commonwealth Games, Stirling Hinchliffe welcomed the return of G:Link trams to service on the Gold Coast this morning following an unplanned suspension over the weekend.

The Minister met with GoldlinQ CEO, Phil Mumford for a briefing on the technical issues affecting weekend G:Link tram services.

The G:Link network is privately owned and operated by GoldlinQ, and is contracted to provide tram services to Translink, the southern hemisphere’s second largest integrated public transport system.

“I want to thank the GoldlinQ team for its unwavering commitment to getting the G:Link tram network back on line for this morning’s peak period,” Minister Hinchliffe said.

“Over the weekend, in a coordinated response with Translink, GoldlinQ acted quickly to minimise inconvenience to passengers by providing buses to maintain services along the G:Link corridor, and deployed staff to stations to direct and keep commuters informed.”

Mr Hinchliffe said GoldlinQ and Translink had also provided rolling status updates on social media, websites and electronic media.

“Everybody worked together to minimise inconvenience to passengers under difficult and complex circumstances,” the Minister said.

Faults within a fibre-optic communication system forced the suspension of services and was believed to have been triggered by an electrical storm.

GoldLinQ CEO, Phil Mumford said the system functioned as it was designed to.

“Safety on G:Link is paramount, and it’s for that reason the system is designed to isolate faults on the network if and when they occur,” Mr Mumford said.

“Technical staff worked around the clock to pinpoint and repair faults in the fibre optic cables that control and coordinate the G:Link system’s six electrical transformers.

“This was an extraordinary event.

“Test trams were running on the line by Sunday afternoon and into the night to verify the robustness of the system once the faults had been identified and rectified.”

Since commencing operations in July 2014, G:Link trams have travelled 2.2 million kilometres over more than 15,000 hours with service disruptions accounting for less than 1 percent of total operating hours.
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Offline ozbob

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Re: Gold Coast light rail service disruptions
« Reply #119 on: December 13, 2016, 01:25:27 PM »
https://translink.com.au/service-updates/109696

G:link services are delayed both directions 6 mins

G:link services are delayed both directions between Broadbeach South and Gold Coast University stations due to a power outage at Main Beach.

Customers can expect a delay of up to 6 minutes.
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“You can't understand a city without using its public transportation system.” -- Erol Ozan