Public transport fare concessions for tertiary students

[ozbob]

Sent to all outlets:

4th July 2014

Re: Tertiary Transport Concession Cards - backlog

Greetings,

It is very sad indeed that students have felt the need to start up a Facebook page that is really facilitating possible  fare evasion.  It is not rorting, it is fare evasion to avoid paying the correct fare.

> https://www.facebook.com/pages/Where-are-the-Translink-officers-at/323186621171908

It is perhaps understandable why the students have  set up the Facebook page.  There are a significant number of full time students, who are rightly entitled to access concession fares but are being denied because of bureaucratic bungling with the TTCC process.

Surly, these full time students could be allowed to continue to access concession fares whilst waiting for their TTCC?  Their bona-fides could be easily checked.

No one in their right mind supports fare evasion.

Rorting, however is wide spread on our system.  Rorting means to Work (a system) to obtain the greatest benefit while remaining within the letter of the law.
Oxford Dictionary Australian/NZ http://www.oxforddictionaries.com/definition/english/rort

Rorting occurs daily on the network.  Cashed up suits taking one stop lunch time bus trips, a quick lunchtime cross river trip, a lunch time train ride from Central to Roma St and nice walk back to the office. They take these unnecessary trips to reach the nine and free journey cap quicker, and then offset high cost journeys later in the week.  They do this rorting because the fare system for SEQ is a total failure and high cost.

Rather than fix the failing fare system, the authorities have decided to harass legitimate full time students. Hardly a recipe for success is it?

Don't forget to touch off!

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

3rd July 2014

Re: Tertiary Transport Concession Cards - backlog

Greetings,

It is clear there is a back log for many with the Tertiary Transport Concession Cards despite the public denials by Minister Emerson.

Who do you believe? Thousands of students or a failing bureaucracy?

A RAIL Back On Track Member has posted this comment:

http://railbotforum.org/mbs/index.php?topic=10520.msg143849#msg143849

I think students are okay for the concept of a TTCC, although ideally it should be an integrated student ID/Go Card ala the Seniors+ Card.  The anger has been quite correctly at the botched implementation of it and then the ignorance of the Government and Transport Minister, Scott Emerson enforcing the rules despite the botched implementation of it and ensuring backlog of people needing cards, many who have been waiting months for, and therefore either having to pay full adult fares or risk a fine, when they hardly have an income to keep themselves going.

Succinct summing up.  Not the students fault.

The TTCC botched implementation  is another 'world class' example of  bureaucratic mediocrity and failure that characterises  public transport policy for south-east Queensland.

Nothing new hey?

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

2nd July 2014

Tertiary Transport Concession Cards - backlog

Greetings,

It would appear that thousands of students are being held to ' fare ' ransom by the ' non-existent ' backlog of Tertiary Transport Concession Cards (TTCC).

Petition has soared to over 3200 now.  http://www.change.org/en-AU/petitions/scott-emerson-cease-fines-against-students-until-the-backlog-of-tertiary-transport-concession-cards-are-processed
Amazing response for a situation that does not exist according to the Transport Minister.

In another stunning development, it would appear that staff are now acting to support the students that have been hit with the high cost full fares on the TransLink public transport because of the ' non-existent ' backlog Tertiary Transport Concession Cards.

According to this Facebook post -->  https://www.facebook.com/TransLinkQLD/posts/917758271583572

... A wonderful lady named Kristen (I don't know where she works..) called me back and organised for me to get refunds on adult tickets until I get my TTCC ...

Hello hello?  Is this a sign that the staff acknowledge there are issues despite the Ministerial denials?

A sign of further unrest and discontent the students have set up another Facebook page called "Where are the Translink officers at?"  --> https://www.facebook.com/pages/Where-are-the-Translink-officers-at/323186621171908  Very sad development.

The situation is easily resolved.  Students who have applied for a TTCC and are still waiting should be permitted to travel on concession fares.  This could be facilitated by a written receipt.  They would only have to show this to Senior Network Officers or Transit Officers when needed.  The students will have their ID cards and go card anyway.

Why is public transport policy so botched in Queensland?  Whilst students struggle, cashed up suits take lunch time one stop bus trips to offset high cost fares.  Yes, it is fare fail south-east Queensland.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

1st July 2014

Good Morning,

Not a good start to the Tertiary Transport Concession Card. 

http://www.change.org/en-AU/petitions/minister-scott-emerson-cease-fines-against-students-until-the-backlog-of-tertiary-transport-concession-cards-are-processed

No doubt this will add to the fare evasion crisis on public transport in SEQ.

Fixing the fare system would be a good start.  It is suits in full time jobs that are rorting more so than students.

What a mess!  Beyond farce ...  but hey we are in Queensland.

Have a nice day.  Enjoy your lunch time one stop bus train and ferry rides ..

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

====================================================

Media release 1st June 2014 re-released 1st July 2014



SEQ: Fare evasion crisis on public transport in SEQ

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a failure to address the unaffordability and system weaknesses with the fare system for public transport in south-east Queensland has lead to a fare evasion crisis.

Robert Dow, Spokesman for RAIL Back On Track said:

"The April 2014 TransLink data confirms that fare unaffordability is at its worst levels ever."

"Observations by RAIL Back On Track Members around the network on all modes suggest that fare evasion is now out of control.  This is no great surprise with the high cost fares and failing fare system - two very different fare technologies that allow the system to remain wide open. Paper single tickets are now at obscene cost levels - $5.20 for a one zone paper adult ticket!"

"If you think that fare evasion does not occur on buses or ferries think again. Both Sydney and Melbourne fare evasion rates are highest on buses (2, 3, 4). We don't know what the exact situation is in south-east Queensland as data is not published as for other jurisdictions, but it would be naive in the extreme to think it is not much different. Sadly, bus drivers particularly are increasingly being subjected to fare-rage and other unacceptable behaviours. People threatening bus drivers should be sanctioned legally.  High cost fares that many cannot afford to pay does not help at all."

"Compounding the fare evasion crisis is the fact that Queensland is the only state or territory of Australia that does not extend concession public transport fares to the unemployed (5).  Regular commuters in employment are struggling to pay high cost fares in south-east Queensland, how on earth can the unemployed?  They have few options, and now are being forced into criminal behaviours. What a sad outcome for our society, this will be very costly in the longer term."

"What should happen now? Get rid of paper single tickets. Give go cards to the unemployed and grant them concession fares. Reset the base fare costs, increase the off peak discount.  Allow children to travel free with a fare paying adult on weekends and public holidays. Get rid of the free after 9 paid journeys in a week and re-introduce 50% fares after this cap.  This will stop the massive fare rorting and fare box leakage by cashed up 'suits' which further reinforces a ' fare-evasion  culture '."

"Commensurate with these fare system changes, fix the poor network design. Take over network planning from BCC and put in place a proper connected, frequent network that uses all modes optimally for all of south-east Queensland. The failure to support TransLink in 2013 with the proposed network changes is now costing our community on many levels."

References:

1. Fare evasion costs public transport users millions, Rail Back on Track says it's time to scrap paper tickets
http://www.couriermail.com.au/questnews/south/fare-evasion-costs-public-transport-users-millions-rail-back-on-track-says-its-time-to-scrap-paper-tickets/story-fni9r1nj-1226927178393

2. Don't pay the ferryman? Actually, the moochers are on the buses
http://www.smh.com.au/nsw/dont-pay-the-ferryman-actually-the-moochers-are-on-the-buses-20140530-399n3.html

3. Victorian Official Fare Evasion Series: October 2013
http://ptv.vic.gov.au/assets/NewFolder-2/Report-Victorian-Offical-Fare-Evasion-Series-October-2013-FINAL.PDF

4. Fare failure SEQ http://railbotforum.org/mbs/index.php?topic=9539.msg139720#msg139720

5. Health care cards and concession fares around the nation http://railbotforum.org/mbs/index.php?topic=9124.0

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[SurfRail]

When I was studying, I was issued with a new student card each year (albeit this was at Bond which isn't exactly huge).

Why can't other institutions just do this?  Would have exactly the same effect as a TTCC from what I can see.

[ozbob]

They used to do that, tend to do whole of course IDs now.   Introduced by the Unis to save money .. oh wait ... 

As I understand it, if the authorities had have waited another six months or so a combined go card / ID card would have been the go.

But someone wanted to big note themselves, hence mediocre solution ..

[STB]

Just noticed that someone posted that on the 'Where are the Translink officers' FB page that the page has reached today's mX.  Anyone have a copy of the story?  Also read that it got a mention on B105.

[ozbob]

^

From the Brisbane mX 4th July 2014 page 1

Railway cops and robbers

[ozbob]

Not a good week for Mr Emerson. TTCC meltdown, now the cyclists are upset ..

Clearly advice being offered within the cloistered ivory towers of transport is seriously flawed.  I really don't think our elected reps are altogether that stupid de novo, the bureaucracy progressively wears them and destroys their clear thinking abilities.  It happened with the ALP, it has just accelerated with the LNP ...

Next!

[STB]

Hopefully this means that the authorities and politicians will start taking a hard look at themselves now that the people are starting to fight back, with the botched TTCC being the straw that broke the camels back.  Well, I'd like to treat that as wishful thinking.

[dancingmongoose]

ozbob for Transport Minister

[ozbob]

--> https://www.facebook.com/RAILBackOnTrack/posts/870507369630118

[ozbob]

ozbob for Transport Minister

[STB]

Feedback received from Facebook.  Student almost fined as the SNOs thought that it was a NSW card. 

https://www.facebook.com/permalink.php?story_fbid=323636904460213&id=323186621171908

I almost got fined this morning and I have the stupid card, I have a Southern Cross University student ID, I study on the Gold Coast Campus, but Translink Officers this morning tried to tell me that I can't use a NSW card in Queensland.
How the hell did I get a TTCC Card if my student ID is invalid for travel?

[ozbob]

ABC News --> Queensland students fear $227 fare evasion fines, blame concession card backlog

Students in south-east Queensland say they face hefty fines on public transport as they wait for a backlog to clear in applications for new concession cards.

TransLink last week began cracking down on commuters travelling on concessional student "go cards" without also being able to produce a Tertiary Transport Concession Card (TTCC).

Students are now required to carry their go card, university ID and TTCC or risk fines of up to $227.

State Transport Minister Scott Emerson denied there was a backlog, even though some students claimed they submitted their TTCC applications up to four months ago and had received neither the card nor a reply from TransLink.

William Triste, 20, studying international relations at the University of Queensland, said he lodged his first application for a TTCC in March.

He said he had since lodged two more applications, as advised by TransLink, but had not received a card or a response.

"People who don't get that card now have to get the adult [go] card and travel at twice the amount," Mr Triste said.

"It really just seems like they're trying to squeeze every last drop out of people.

"I've also heard from people who work for TransLink that it's up to 10 weeks [wait time for a TTCC]."

As a full-time internal student, Mr Triste said he believed he met all the eligibility criteria for a TTCC.

When semester two classes started later this month, he said he would cycle the long ride to university rather than pay the adult fare or risk a fine.

University of Queensland Union (UQU) president Josh Milroy said the policy was poorly planned and implemented, and called for a moratorium on fines until the backlog was cleared.

"Currently we have a situation where students have applied for this card months ago and have submitted their forms properly and are now open to fines of up to $227 for not having the card," Mr Milroy said.

"Now we think that's pretty unfair and we don't think students should have to choose between doubling their public transport costs - by using an adult card - or opening themselves up to fines which are higher than a week's average rent for most students.

"Realistically, what we'd like to see is a moratorium on fines until the backlog is resolved, and that students who have applied within the correct time period are not open to fines."

Emerson denies TransLink backlog; UQ, QUT staff claim 6 weeks' wait

Another UQ student, who asked to remain anonymous, said it took him months to receive his card, and when he did the expiry listed was June 18, 2014, before the new policy even came into effect.
Tertiary Transport Concession Card Photo: There's a backlog in applications for the new tertiary transport cards, Queensland students claim. (ABC: Supplied)

"They told me I have to re-lodge my application, so I did," he said.

"But there's a two-month backlog now and I can't use concession rates, so I'm going to spend $70 getting to and from work each week because I'll get fined $227 otherwise.

"That's ridiculous that I have to bear the cost of someone else's mistakes."

Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days.

Responding the the ABC's questions, a spokesperson for Mr Emerson also denied there was a backlog.

    I understand that there's no backlog at all, the longest it's taking at the moment is about 10 days to get a card.
    Transport Minister Scott Emerson

"Eligible students should receive their TTCC within 15 business days of a complete and accurate application being sent to TransLink either by the student or by their institution," the spokesperson said.

"The applications left to process in the system have been there for less than 10 days.

"Students who don't have a TTCC card should pay the full adult fare until their card arrives or run the risk of an on-the-spot fine of $227."
Fare evasion costs taxpayers $8 million a year: Minister

The new cards were intended to prevent commuters from using invalid student IDs to purchase concession go cards to rort the system.

According to Mr Emerson, this type of fare evasion has cost taxpayers $8 million a year.

"Let's not forget why we did this," he told 612 ABC Brisbane.

"What we found was that [there were] as many as 60,000 people out there claiming to be full-time students, claiming the half-price discount, that weren't entitled to it."

However, angry students venting on social media said the TTCC might not stop the rorting.

They said there was nothing to stop rorters from enrolling in courses each year, receiving a new card, and then dropping out before the census date, when a financial commitment is required.

Mr Triste said it was easy to rort the new system.

"One of my friends told me about a girl in her class who applied, got her card, and then dropped out," he said.

"She's still [technically] enrolled in the university, she can re-enrol in classes again whenever she wants."

Administrative staff at both UQ and QUT confirmed the work-around was possible, while the UQ Union agreed the TTCC would not stop rorters.

Mr Milroy said a better solution would be for university ID cards to expire every 12 months, instead of at the end of a student's degree, or for TransLink to cross-reference with university enrolment records, like other government agencies did.

The Minister said anyone who has received a card with incorrect details should contact TransLink to resolve the issue.

[ozbob]

... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ...

Oh. dear.

[#Metro]

One of the radio stations should put in an application and time how long it takes to get back.

[#Metro]

Spot the issue.

Emerson says that no application is unprocessed after 10 days. Let's assume this is true.

ONCE PROCESSED A signal then needs to go to the supplier to produce the card, then delivery etc. Does this factor???

A student will care about when the card arrives in their hands, since time of application.

Technicalisms...

[ozbob]

No, even last Monday Mr Emerson was saying it took 10 days.  There is clear evidence that for many it takes a lot longer than that.  Admin staff are not lying.

It is disappointing and surprising that the issue has been allowed to run and grow more legs, and is now doing considerable political damage to the LNP.

Really quite stupid ..

[Stillwater]

The Stafford by-election affords an opportunity for tertiary students to organise a few dodgers and handouts at local shopping centres, highlighting the problem.  People would sign a petition, I believe.  A well-organised protest could include a letterbox drop of leaflets (old-fashioned, but still effective at election time).

Pollies are always sensitive at election time, even if it is only one electorate.  For the LNP to lose Stafford would be a political embarrassment.

[ozbob]

Media release 6 July 2014

SEQ: Students need a break from the TTCC issuance failure

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a significant number of full time tertiary students are experiencing difficulties obtaining Tertiary Transport Concession Cards (TTCC) in a timely fashion, and as a result are being denied their concession public transport fare entitlement on the TransLink network (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Despite Ministerial denials, it is clear there is a backlog, a delay in processing TTCCs.

"Feedback to RAIL Back On Track and elsewhere from students and student organisations indicates there is a real issue that needs addressing.

"Yesterday it was reported by ABC News that ' ... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ... ' (2)."

"Spokesman for RAIL Back On Track Robert Dow first raised the delays on ABC Gold Cost radio on Tuesday 1st July (3).  Claims of delays and bungling were dismissed by the Minister for Transport. Consistent feedback has now confirmed that the claims made by Robert Dow were correct and it is time that this failure was sorted. Many students are struggling and cannot afford the high cost fares in SEQ."

"The right thing to do here is if a bona fide full time student has applied for a TTCC they should be allowed to continue to use their concession fare entitlement.  Authorities could easily check a student's bona fides as required."

"Once the backlog with the TTCC is cleared.  A tighter enforcement policy would then be possible"

"The best solution in the longer term is a combined student ID card and go card. Similar to the combined Seniors card and go card. Hopefully this can be achieved in 2016 with the next generation ticketing system."

References:

1. http://railbotforum.org/mbs/index.php?topic=10520.msg143894#msg143894

2. Queensland students fear $227 fare evasion fines, blame concession card backlog http://www.abc.net.au/news/2014-07-05/qld-students-angry-over-ttcc-delays-transport-fines/5573270

3. ABC Gold Coast Interviews 1st July 2014 Mr Robert Dow, Mr Scott Emerson.
http://backontrack.org/docs/abcgc/abcgc1jul14.mp3

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[ozbob]

TTCC discussion on 4BC News Talk 1116 after the 9am news ...

[ozbob]

^ Interview on 4BC with Rick Burnett click --> here!

[ozbob]

Sent to all outlets:

7th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

It is a no-brainer to resolve the present student Tertiary Transport Concession Card crisis.

When applying for a TTCC students complete an application form which is then certified by the relevant educational institution which is then submitted for the TTCC to be processed.

Allow the students to access concession fares using a copy of this application form, together with their student ID card whilst processing taking place.

Here is an interview on radio 4BC with Rick Burnett that I did yesterday to this effect.

Interview --> http://backontrack.org/docs/4bc/4bc6jul14.mp3

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Media release 6 July 2014

SEQ: Students need a break from the TTCC issuance failure

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a significant number of full time tertiary students are experiencing difficulties obtaining Tertiary Transport Concession Cards (TTCC) in a timely fashion, and as a result are being denied their concession public transport fare entitlement on the TransLink network (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Despite Ministerial denials, it is clear there is a backlog, a delay in processing TTCCs.

"Feedback to RAIL Back On Track and elsewhere from students and student organisations indicates there is a real issue that needs addressing.

"Yesterday it was reported by ABC News that ' ... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ... ' (2)."

"Spokesman for RAIL Back On Track Robert Dow first raised the delays on ABC Gold Cost radio on Tuesday 1st July (3).  Claims of delays and bungling were dismissed by the Minister for Transport. Consistent feedback has now confirmed that the claims made by Robert Dow were correct and it is time that this failure was sorted. Many students are struggling and cannot afford the high cost fares in SEQ."

"The right thing to do here is if a bona fide full time student has applied for a TTCC they should be allowed to continue to use their concession fare entitlement.  Authorities could easily check a student's bona fides as required."

"Once the backlog with the TTCC is cleared.  A tighter enforcement policy would then be possible"

"The best solution in the longer term is a combined student ID card and go card. Similar to the combined Seniors card and go card. Hopefully this can be achieved in 2016 with the next generation ticketing system."

References:

1. http://railbotforum.org/mbs/index.php?topic=10520.msg143894#msg143894

2. Queensland students fear $227 fare evasion fines, blame concession card backlog http://www.abc.net.au/news/2014-07-05/qld-students-angry-over-ttcc-delays-transport-fines/5573270

3. ABC Gold Coast Interviews 1st July 2014 Mr Robert Dow, Mr Scott Emerson.
http://backontrack.org/docs/abcgc/abcgc1jul14.mp3

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[ozbob]

Letter to the Editor published Queensland Times 7th July 2014 page 21

Rorting symptom of failing system

[Gazza]

Anyone reckon it's funny how Emerson has gone after students despite lots of voters in his electorate being students.
Good vote winning strategy

[dancingmongoose]

Apparently you also get a 10 day train/PT ban if you don't have the TTCC. Keeps getting better doesn't it Mr Emerson?

[ozbob]

Apparently you also get a 10 day train/PT ban if you don't have the TTCC. Keeps getting better doesn't it Mr Emerson?

Can you get some confirmation of this please?  I don't think that is on.

[ozbob]

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

Guess we can add the TTCC to the growing list of public transport blunders by the transport authorities. A simple fix.

Many reports of the 'cashed up suits' doing one stoppers in the CBD yesterday.  The fare system is farcical.

Bus review failure, fare system failure, now Tertiary Transport Concession Card failure.  Stalled patronage, worst fare unaffordability ever.  Little wonder the polls are what they are.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

7th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

It is a no-brainer to resolve the present student Tertiary Transport Concession Card crisis.

When applying for a TTCC students complete an application form which is then certified by the relevant educational institution which is then submitted for the TTCC to be processed.

Allow the students to access concession fares using a copy of this application form, together with their student ID card whilst processing taking place.

Here is an interview on radio 4BC with Rick Burnett that I did yesterday to this effect.

Interview --> http://backontrack.org/docs/4bc/4bc6jul14.mp3

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Media release 6 July 2014

SEQ: Students need a break from the TTCC issuance failure

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a significant number of full time tertiary students are experiencing difficulties obtaining Tertiary Transport Concession Cards (TTCC) in a timely fashion, and as a result are being denied their concession public transport fare entitlement on the TransLink network (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Despite Ministerial denials, it is clear there is a backlog, a delay in processing TTCCs.

"Feedback to RAIL Back On Track and elsewhere from students and student organisations indicates there is a real issue that needs addressing.

"Yesterday it was reported by ABC News that ' ... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ... ' (2)."

"Spokesman for RAIL Back On Track Robert Dow first raised the delays on ABC Gold Cost radio on Tuesday 1st July (3).  Claims of delays and bungling were dismissed by the Minister for Transport. Consistent feedback has now confirmed that the claims made by Robert Dow were correct and it is time that this failure was sorted. Many students are struggling and cannot afford the high cost fares in SEQ."

"The right thing to do here is if a bona fide full time student has applied for a TTCC they should be allowed to continue to use their concession fare entitlement.  Authorities could easily check a student's bona fides as required."

"Once the backlog with the TTCC is cleared.  A tighter enforcement policy would then be possible"

"The best solution in the longer term is a combined student ID card and go card. Similar to the combined Seniors card and go card. Hopefully this can be achieved in 2016 with the next generation ticketing system."

References:

1. http://railbotforum.org/mbs/index.php?topic=10520.msg143894#msg143894

2. Queensland students fear $227 fare evasion fines, blame concession card backlog http://www.abc.net.au/news/2014-07-05/qld-students-angry-over-ttcc-delays-transport-fines/5573270

3. ABC Gold Coast Interviews 1st July 2014 Mr Robert Dow, Mr Scott Emerson.
http://backontrack.org/docs/abcgc/abcgc1jul14.mp3

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[ozbob]

Anyone reckon it's funny how Emerson has gone after students despite lots of voters in his electorate being students.
Good vote winning strategy

The LNP under Premier Newman have demonstrated that they do not govern for the entire community.  They are content to appease their core constituency and donors.  It is amazing the massive change in public sentiment, the public is not as silly as the LNP think.  However, clearly the LNP just don't care, arrogant and out of touch.

Classic: denial & delusion leading to defeat.  So be it ...

[dancingmongoose]

Apparently you also get a 10 day train/PT ban if you don't have the TTCC. Keeps getting better doesn't it Mr Emerson?

Can you get some confirmation of this please?  I don't think that is on.

Multiple people on the facebook page saying they've been banned from catching the train for 10 days as well as the fine

[ozbob]

Thanks.  Can you post the direct links here please? 

[ozbob]

Apparently you also get a 10 day train/PT ban if you don't have the TTCC. Keeps getting better doesn't it Mr Emerson?

Can you get some confirmation of this please?  I don't think that is on.

Multiple people on the facebook page saying they've been banned from catching the train for 10 days as well as the fine

I don't think it is allowed.  People can be warned off PT but usually for major serial fare evaders or other serious reasons.  It might well be a mixed message given by a SNO/TO suggesting it takes 10 days (official line from Emerson) for your TTCC so stay away from PT until you get it.  Nothing stopping them using full fare ticketing.

[ozbob]

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

People are permitted to drive on a receipt pending arrival of their actual licence.

(See Your Keys to Driving in Queensland --> https://publications.qld.gov.au/dataset/your-keys-to-driving-in-queensland)

Students who have a copy of their TTCC application ( a 'receipt'), certified by their educational institution should be given similar consideration don't you think and be allowed to access concession fares pending the arrival of their actual TTCC?

Why is everything so hard to sort out in Queensland?

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

Guess we can add the TTCC to the growing list of public transport blunders by the transport authorities. A simple fix.

Many reports of the 'cashed up suits' doing one stoppers in the CBD yesterday.  The fare system is farcical.

Bus review failure, fare system failure, now Tertiary Transport Concession Card failure.  Stalled patronage, worst fare unaffordability ever.  Little wonder the polls are what they are.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

7th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

It is a no-brainer to resolve the present student Tertiary Transport Concession Card crisis.

When applying for a TTCC students complete an application form which is then certified by the relevant educational institution which is then submitted for the TTCC to be processed.

Allow the students to access concession fares using a copy of this application form, together with their student ID card whilst processing taking place.

Here is an interview on radio 4BC with Rick Burnett that I did yesterday to this effect.

Interview --> http://backontrack.org/docs/4bc/4bc6jul14.mp3

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Media release 6 July 2014

SEQ: Students need a break from the TTCC issuance failure

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a significant number of full time tertiary students are experiencing difficulties obtaining Tertiary Transport Concession Cards (TTCC) in a timely fashion, and as a result are being denied their concession public transport fare entitlement on the TransLink network (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Despite Ministerial denials, it is clear there is a backlog, a delay in processing TTCCs.

"Feedback to RAIL Back On Track and elsewhere from students and student organisations indicates there is a real issue that needs addressing.

"Yesterday it was reported by ABC News that ' ... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ... ' (2)."

"Spokesman for RAIL Back On Track Robert Dow first raised the delays on ABC Gold Cost radio on Tuesday 1st July (3).  Claims of delays and bungling were dismissed by the Minister for Transport. Consistent feedback has now confirmed that the claims made by Robert Dow were correct and it is time that this failure was sorted. Many students are struggling and cannot afford the high cost fares in SEQ."

"The right thing to do here is if a bona fide full time student has applied for a TTCC they should be allowed to continue to use their concession fare entitlement.  Authorities could easily check a student's bona fides as required."

"Once the backlog with the TTCC is cleared.  A tighter enforcement policy would then be possible"

"The best solution in the longer term is a combined student ID card and go card. Similar to the combined Seniors card and go card. Hopefully this can be achieved in 2016 with the next generation ticketing system."

References:

1. http://railbotforum.org/mbs/index.php?topic=10520.msg143894#msg143894

2. Queensland students fear $227 fare evasion fines, blame concession card backlog http://www.abc.net.au/news/2014-07-05/qld-students-angry-over-ttcc-delays-transport-fines/5573270

3. ABC Gold Coast Interviews 1st July 2014 Mr Robert Dow, Mr Scott Emerson.
http://backontrack.org/docs/abcgc/abcgc1jul14.mp3

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[dancingmongoose]

Nathan Meier I got banned from catching a train and slapped with $227 fine so I can't go to collage till Thursday
Like · Reply · 6 July at 16:31

https://www.facebook.com/permalink.php?story_fbid=324817594342144&id=323186621171908&comment_id=324828827674354&offset=0&total_comments=12

Seems to be just the one guy posting multiple times, wouldn't surprise me though

[James]

Anyone reckon it's funny how Emerson has gone after students despite lots of voters in his electorate being students.
Good vote winning strategy

1. A lot of students in the St Lucia are actually not registered to vote in Walter Taylor/Indooroopilly/Ryan despite living in the area (as they instead register in their home electorates)
2. As I mentioned earlier, the student demographic isn't one which votes for the LNP (generally). It is targeted policy, if a few students cry, boo hoo, the "cracking down on fare evasion and criminals" tag will always win votes among the concerned mothers' groups and high taxpayers.

Emerson also holds the seat by a margin of 20% in a blue-ribbon conservative area. Emerson will retain his seat at the next election, it would take a miracle for him not to hold it.

[ozbob]

Yo.  No doubt about that.  Mr Emerson was a better Opposition Transport Shadow Minister IMHO.  Perhaps he can go back to that after #qldvotes ...

[dancingmongoose]

Emerson will retain his seat at the next election

Although no-one is celebrating

[ozbob]

Letter to the Ed. published Queensland Times 9th July 2014 page 15

Why is it so difficult?

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

People are permitted to drive on a receipt pending arrival of their actual licence.

(See Your Keys to Driving in Queensland --> https://publications.qld.gov.au/dataset/your-keys-to-driving-in-queensland)

Students who have a copy of their TTCC application ( a 'receipt'), certified by their educational institution should be given similar consideration don't you think and be allowed to access concession fares pending the arrival of their actual TTCC?

Why is everything so hard to sort out in Queensland?

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

Guess we can add the TTCC to the growing list of public transport blunders by the transport authorities. A simple fix.

Many reports of the 'cashed up suits' doing one stoppers in the CBD yesterday.  The fare system is farcical.

Bus review failure, fare system failure, now Tertiary Transport Concession Card failure.  Stalled patronage, worst fare unaffordability ever.  Little wonder the polls are what they are.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

7th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

It is a no-brainer to resolve the present student Tertiary Transport Concession Card crisis.

When applying for a TTCC students complete an application form which is then certified by the relevant educational institution which is then submitted for the TTCC to be processed.

Allow the students to access concession fares using a copy of this application form, together with their student ID card whilst processing taking place.

Here is an interview on radio 4BC with Rick Burnett that I did yesterday to this effect.

Interview --> http://backontrack.org/docs/4bc/4bc6jul14.mp3

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Media release 6 July 2014

SEQ: Students need a break from the TTCC issuance failure

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a significant number of full time tertiary students are experiencing difficulties obtaining Tertiary Transport Concession Cards (TTCC) in a timely fashion, and as a result are being denied their concession public transport fare entitlement on the TransLink network (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Despite Ministerial denials, it is clear there is a backlog, a delay in processing TTCCs.

"Feedback to RAIL Back On Track and elsewhere from students and student organisations indicates there is a real issue that needs addressing.

"Yesterday it was reported by ABC News that ' ... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ... ' (2)."

"Spokesman for RAIL Back On Track Robert Dow first raised the delays on ABC Gold Cost radio on Tuesday 1st July (3).  Claims of delays and bungling were dismissed by the Minister for Transport. Consistent feedback has now confirmed that the claims made by Robert Dow were correct and it is time that this failure was sorted. Many students are struggling and cannot afford the high cost fares in SEQ."

"The right thing to do here is if a bona fide full time student has applied for a TTCC they should be allowed to continue to use their concession fare entitlement.  Authorities could easily check a student's bona fides as required."

"Once the backlog with the TTCC is cleared.  A tighter enforcement policy would then be possible"

"The best solution in the longer term is a combined student ID card and go card. Similar to the combined Seniors card and go card. Hopefully this can be achieved in 2016 with the next generation ticketing system."

References:

1. http://railbotforum.org/mbs/index.php?topic=10520.msg143894#msg143894

2. Queensland students fear $227 fare evasion fines, blame concession card backlog http://www.abc.net.au/news/2014-07-05/qld-students-angry-over-ttcc-delays-transport-fines/5573270

3. ABC Gold Coast Interviews 1st July 2014 Mr Robert Dow, Mr Scott Emerson.
http://backontrack.org/docs/abcgc/abcgc1jul14.mp3

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

^ sent to all outlets.

[Stillwater]

The Minister's statement that there isn't a problem requires scrutiny.  Not for the first time (sadly, almost in every case), and against overwhelming evidence, this Minister's first line of defence is 'there is no problem' (fares, capacity constraints, etc).  Detailed, strategic advice to the Minister's office is received, noted and filed under NFA (not for action).

The evidence shows there is a problem with the TTCC.  Is it the case that the Newman Government has sacked too many public servants, or failed to re-allocate staff to the area where these applications are processed?  Queenslanders were reassured that a reorganisation of government would not affect front line services.  This is a front line service.

This is further evidence of the government breaking its promise to the people of Queensland.  Why, then, does the government act surprised about its ranking in the opinion polls?  Students represent a considerable voting bloc.

The government says it is 'open and transparent'.  Therefore, why can't the Minister reveal (1) how many applications are outstanding, (2) the rate at which applications are being processed, and (3) the number of FTE positions dedicated to this task?

That would allow people to judge for themselves whether there is a problem.

[ozbob]

From the Queensland Times 15th July 2014 page 8

Uni students cop fines as new card processs stalls

[ozbob]

Sent to all outlets:

15th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

The Queensland Times has highlighted this morning the botched TTCC.  It is such a simple fix.  Allow students who have a certified copy of their application to continue to access concession fares.

This is another excellent example of the bumbling bureaucracy that we have at Transport and Main Roads.  Any competent Minister would have moved to resolve this weeks ago, rather than continue to spin in direct contrast to the true facts.

Queensland Times 15th July 2014 page 8



Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

People are permitted to drive on a receipt pending arrival of their actual licence.

(See Your Keys to Driving in Queensland --> https://publications.qld.gov.au/dataset/your-keys-to-driving-in-queensland)

Students who have a copy of their TTCC application ( a 'receipt'), certified by their educational institution should be given similar consideration don't you think and be allowed to access concession fares pending the arrival of their actual TTCC?

Why is everything so hard to sort out in Queensland?

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

8th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

Guess we can add the TTCC to the growing list of public transport blunders by the transport authorities. A simple fix.

Many reports of the 'cashed up suits' doing one stoppers in the CBD yesterday.  The fare system is farcical.

Bus review failure, fare system failure, now Tertiary Transport Concession Card failure.  Stalled patronage, worst fare unaffordability ever.  Little wonder the polls are what they are.

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Sent to all outlets:

7th July 2014

Re: SEQ: Students need a break from the TTCC issuance failure

Greetings,

It is a no-brainer to resolve the present student Tertiary Transport Concession Card crisis.

When applying for a TTCC students complete an application form which is then certified by the relevant educational institution which is then submitted for the TTCC to be processed.

Allow the students to access concession fares using a copy of this application form, together with their student ID card whilst processing taking place.

Here is an interview on radio 4BC with Rick Burnett that I did yesterday to this effect.

Interview --> http://backontrack.org/docs/4bc/4bc6jul14.mp3

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

Media release 6 July 2014

SEQ: Students need a break from the TTCC issuance failure

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport passengers has said a significant number of full time tertiary students are experiencing difficulties obtaining Tertiary Transport Concession Cards (TTCC) in a timely fashion, and as a result are being denied their concession public transport fare entitlement on the TransLink network (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Despite Ministerial denials, it is clear there is a backlog, a delay in processing TTCCs.

"Feedback to RAIL Back On Track and elsewhere from students and student organisations indicates there is a real issue that needs addressing.

"Yesterday it was reported by ABC News that ' ... Mr Emerson told 612 ABC Brisbane on Tuesday: "I understand that there's no backlog at all; the longest it's taking at the moment is about 10 days to get a card."

Administrative staff at both UQ and Queensland University of Technology (QUT) said the wait time was "five or six weeks", even though they sent students' forms to TransLink in a matter of days ... ' (2)."

"Spokesman for RAIL Back On Track Robert Dow first raised the delays on ABC Gold Cost radio on Tuesday 1st July (3).  Claims of delays and bungling were dismissed by the Minister for Transport. Consistent feedback has now confirmed that the claims made by Robert Dow were correct and it is time that this failure was sorted. Many students are struggling and cannot afford the high cost fares in SEQ."

"The right thing to do here is if a bona fide full time student has applied for a TTCC they should be allowed to continue to use their concession fare entitlement.  Authorities could easily check a student's bona fides as required."

"Once the backlog with the TTCC is cleared.  A tighter enforcement policy would then be possible"

"The best solution in the longer term is a combined student ID card and go card. Similar to the combined Seniors card and go card. Hopefully this can be achieved in 2016 with the next generation ticketing system."

References:

1. http://railbotforum.org/mbs/index.php?topic=10520.msg143894#msg143894

2. Queensland students fear $227 fare evasion fines, blame concession card backlog http://www.abc.net.au/news/2014-07-05/qld-students-angry-over-ttcc-delays-transport-fines/5573270

3. ABC Gold Coast Interviews 1st July 2014 Mr Robert Dow, Mr Scott Emerson.
http://backontrack.org/docs/abcgc/abcgc1jul14.mp3

Contact:

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org

[Simon Lovell]

Emerson will retain his seat at the next election

Although no-one is celebrating

I must be no one then.  I would agree that the TTCC wasn't his finest hour though.