Queensland Rail Annual Report 2011/12

[ozbob]

Now available ..

--> http://www.queenslandrail.com.au/AboutUs/Pages/AnnualReports.aspx

Also a forecast document: FORECAST REPORT - 2012/13 --> here!

Strategic Priorities for 2012/13

Queensland Rail is committed to delivering strong performance around the strategic priorities of safety, customer,
people, commercial and community by:

. continually promoting and embedding a safety-focused culture through activities such as safety innovation
projects including the improvement of level crossing safety
. enhancing the reliability and performance of the South East Queensland (SEQ) passenger services through
implementation of improvement programs
. maintaining international customer service accreditation through delivery of a consistent, best practice end-toend
customer experience
. improving the cost base of the business through a sustained focus on productivity and efficiency
. delivering capital projects on time and within budget including: station upgrades, track upgrades and
replacement of rail infrastructure, new generation rollingstock and other major projects
. developing and raising awareness of Queensland Rail Travel brand and product offerings
. maintaining a focus on operating commercially and delivering value and commercial returns to shareholders
. encouraging the development of leadership through strategic and operational workforce and capability planning
. developing a Queensland Rail Master Plan that addresses priorities and value-add opportunities in rail
infrastructure for short and longer terms
. promoting community partnerships and engagement through education, sponsorships, charitable support and
other activities.

Major Projects for 2012/13

The capital program will ensure Queensland Rail is able to meet the growing need for public transport in South East and
regional Queensland and the demands of a growing freight network. The forecast for Queensland Rail¡¦s total capital
investment in 2012/13 is approximately $1 billion including these key capital projects:

. City network and Travel network new generation rollingstock
. Sunlander 14 ¡V a project to significantly enhance Travel network services
. Lawnton to Petrie duplication
. City network upgrades towards Disability Discrimination Act 1992 compliance ¡V rollingstock and infrastructure
. Coomera to Helensvale duplication
. Darra to Springfield line (Stage 2)
. Keperra to Ferny Grove duplication
. Moreton Bay Rail Link
. Mount Isa line enhancement
. existing City network rollingstock refurbishment.

Market environment for 2012/13

The major drivers impacting Queensland Rail in 2012/13 include:
. population growth leading to increased demand for public transport and freight with constrained access capacity
. restricted access to capital program funding
. a strengthening economy led by the mining industry
. escalating competition from alternative transport providers
. workforce attraction, retention and succession planning, with the challenge of accessibility to skilled labour
. Queensland becoming an increasing destination of choice for the Chinese Tourism market.

[ozbob]

... . Coomera to Helensvale duplication ...

[#Metro]

It always pains me to read things like this from QR. They always go on about high level stuff 'strategic', 'customer service', 'safety' and especially infrastructure as if they are improvements. But it is almost like they deliberately talk about everything except the handful of things that REALLY matter.

The reality is, Queensland Rail, at the very bottom line, doesn't provide decent service. It's "core business" or purpose is rotten. In fact, you can easily argue that almost the entire rail system is a coverage service.

- Trains aren't frequent
- It provides a peak only service and then a "community obligation level of service" at other times
- The span of frequency is very narrow (peak hour)
- There are huge capacity limitations

[Stillwater]

There must be a corporate commitment to the words, not just a case of getting the words right.

There are high profile examples of this, one being Bob Hawke's statement as PM that: By 2000, no Australian child will live in poverty.

Reading through the words QR has posted, it has identified the following as being a challenge to face in the future: "escalating competition from alternative transport providers"

What are the alternatives?  Buses?  Taxis?

[SurfRail]

... . Coomera to Helensvale duplication ...

Very much agreed!

If they can do this, then they can work out some of the other minor ones too.  Sandgate to Shorncliffe and either full Doomben or at least partial are musts. 

...Lawnton to Petrie duplication...

I don't suppose we should read too much into this (ie 2 x 2 tracks)?  It would make sense...

[somebody]

It always pains me to read things like this from QR. They always go on about high level stuff 'strategic', 'customer service', 'safety' and especially infrastructure as if they are improvements. But it is almost like they deliberately talk about everything except the handful of things that REALLY matter.

The reality is, Queensland Rail, at the very bottom line, doesn't provide decent service. It's "core business" or purpose is rotten. In fact, you can easily argue that almost the entire rail system is a coverage service.

- Trains aren't frequent
- It provides a peak only service and then a "community obligation level of service" at other times
- The span of frequency is very narrow (peak hour)
- There are huge capacity limitations

Fully agree.

And they even think that the answer is more feeder buses.  Yawn.  Half hourly services are only useful to a captive market.

[BrizCommuter]

No mention in either annual report of the stage 2 timetables for FY2012/13. 

[SurfRail]

No mention in either annual report of the stage 2 timetables for FY2012/13. 

Because the directive has to come down from on high.