12 Apr 2008: SEQ - Go card alert!

[ozbob]

Media Release 12 April 2008 

SEQ:  Go card alert!

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has said that there is an issue with the go card system equipment on some buses that has resulted in an incorrect time being used to calculate fares, and users being overcharged.

Robert Dow, Spokesman for RAIL Back On Track said:

?We have received feedback the indicates there is a major issue on some of the buses with respect to the system time for the Go card onboard equipment (1).  Some of system clocks on the buses appear to be running an hour ahead.  It is possibly related to the daylight saving changes made in southern states last weekend and an incorrect time zone on the software.?

?The effect of this is that go card users who transfer to or from a bus with the incorrect system time are being debited with incorrect fares, and sometimes penalties.?

?There is no mention of this issue on the Translink website at the moment.?

?We wish to alert go card users to check carefully the transaction history for their cards, particularly if they have been travelling on bus since last weekend ? April 6.

?Translink has failed to alert commuters or indicate that the problem is being resolved (2).?

?Refunds of incorrect charges can be claimed by ringing Translink on 131230.?

?To stop being hit with extra fares and penalties go card users may be better off using cash ticketing options on buses until Translink indicates the problem has been fixed.?

Reference:

1.  http://backontrack.org/mbs/index.php?topic=432.msg3053#msg3053

2.  http://backontrack.org/mbs/index.php?topic=743.0


Contact:

Robert Dow
Administration
admin@backontrack.org