1st July 2010: Australia: Queensland Rail achieves International Customer ...

[ozbob]

Media Release 1st July 2010

Australia:  Queensland Rail achieves International Customer Service accreditation

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has congratulated Queensland Rail on achieving International Customer Service accreditation (1).

Robert Dow, Spokesman for RAIL Back On Track said:

"Queensland Rail has recently achieved International Customer Service accreditation. This is an exceptional achievement for a passenger rail operation."

"Queensland Rail operating previously as Queensland Rail Passenger has endeared a cultural shift from just a train operator to a customer service provider in the true sense!"

"As we move forward today with our new passenger rail entity; Queensland Rail, this outstanding achievement in gaining the accreditation deserves to be highlighted.  This would be one of the first passenger rail operations in the world to achieve this benchmark!  Well done Queensland Rail!"

Reference:

1. http://www.queenslandrail.com.au/AboutUs/Pages/AboutUs.aspx

Contact:

Robert Dow
Administration
admin@backontrack.org

[ozbob]

Discussion thread --> http://railbotforum.org/mbs/index.php?topic=4031.0

[ozbob]

This is the first passenger rail operation to achieve this certification, globally.

--> http://www.csia.com.au Customer Service Institute of Australia

[longboi]

This is good news...they've definately been working hard enough to achieve it 

[ozbob]

From the Brisbane mX 2nd July 2010 page 4

QR sets a new standard

QR sets a new standard

Queensland Rail has scored an International Customer Service Standard accreditation.

Acting chief customer officer Theo Taifalos said auditors from the Customer Service Institute spent two weeks investigating QR's customer service record. Its important to note it wasn't just the Citvtrains, but it was also the Traveltrains so they spent a week on both networks." Taifalos said.

QR will now have to undergo yearly reviews to ensure the standard remained. It provides us with an internationally recognised service for customer service and we'll have to provide demonstrated levels of improvement every year to keep it up." he said.