Bus Routes which need fixing

[longboi]

Not just free phone calls but web-based refunds.

_{I know its already on the cards but no harm in keeping it fresh in the minds of TransLink} 

[somebody]

My latest complaint to Translink

I've noticed you've mentioned many times that you have complained to Translink.  I find them most frustrating to deal with.  For instance, have they EVER* followed their own policy which is that you are supposed to be offered the option of escalating complaints, first to the customer service manager, then to the CEO?

* There is a single report on ATDB of someone being advised to write to the CEO if they wanted to take the matter further.  Not sure what that matter was.

[#Metro]

My bus didn't turn up today. It didn't turn up last week either...

[stephenk]

Not just free phone calls but web-based refunds.

_{I know its already on the cards but no harm in keeping it fresh in the minds of TransLink} 

Yes, I accidentally omitted that from my complaint. Doh!

Translink actually gave me a call back this morning over this complaint. The lady who called me was very friendly and helpful!

[longboi]

Not just free phone calls but web-based refunds.

_{I know its already on the cards but no harm in keeping it fresh in the minds of TransLink} 

Yes, I accidentally omitted that from my complaint. Doh!

Translink actually gave me a call back this morning over this complaint. The lady who called me was very friendly and helpful!

Next day response, nice 

I have to say the two complaints I have made were handled well. I received an email response the next day to both and had depot managers personally call me to follow-up. Once it was with Sunbus, the second time was with BT.

I think you just have to have your facts straight and use very strong language to make your complaint 'stand out'. I'm sure TransLink have to filter through hundreds of 'my gocard iz ded!!!!111' so you really have to make en effort to show the person reading the complaint that you know what you're talking about and will follow it up until its resolved.

[dwb]

http://railbotforum.org/mbs/index.php?topic=3756.0