Automatic go card refund for train travel 8th Dec 2016 - AM

[ozbob]

https://translink.com.au/service-updates/108996

Automatic go card refund for train travel

Following the large train disruptions on the morning of Thursday 8 December, we will be issuing automatic go card refunds to affected passengers.

If you travelled on our train network between 5am and 12pm with your go card, your account will be automatically refunded. You do not need to apply for a refund.

Refunds will begin rolling out from Saturday 10 December, but may take up to six weeks to fully complete. Once your refund has been issued, it will be triggered the next time you touch on.

Paper ticket holders can obtain a refund be calling our contact centre on 13 12 30 after Monday 12 December. Please keep your ticket as proof of travel to receive your refund.

Note:

    Refunds are only available to train customers who travelled between 5am and 12pm on Thursday 8 December 2016.
    Bus, ferry and tram customers are not eligible for a refund.

[ozbob]

State Transport Minister has announced refunds for commuters affected by problems on the city train network this morning. #qldpol 😆 pic.twitter.com/JXi5AgWYDH

— Josh Bavas (@JoshBavas) December 8, 2016

[Derwan]

What about people who caught a bus to avoid the train delays?

What about people who drove their cards to avoid the train delays?

What about people who caught a taxi/uber to avoid the train delays?

Is this the beginning of a new policy?  Will we see further refunds whenever there are major delays like this?

[ozbob]

^ not sure about a new policy, but this is a positive change.

Realistically they really can only refund direct ticketing expenses but I do understand the cost impacts when folk have to use taxis and the like.

It has been an ongoing problem all over.   

I have suggested a period of free travel as general compensation.  Guess we will have to wait to see what ensues, although this specific refund for the 8th Dec disruptions raises hopes!

[#Metro]

Just cancel all fares for Christmas eve (shopping rush) and Christmas Day. That would work well.

[Derwan]

^ not sure about a new policy, but this is a positive change.

I guess my point was that this doesn't sound like it was carefully considered.  It was just a knee-jerk reaction to appear to be doing something about the delays.

I have suggested a period of free travel as general compensation.

This probably makes more sense.  Of course whichever way you do it, you can never fully compensate everyone who was affected - and there will always be unaffected people who will end up getting a free trip.

I think there needs to be a strategy for dealing with this... a proper thought-out policy.... not a political, knee-jerk, once-off reaction.  There should be a set trigger (e.g. number of people affected) and a set course of action to be taken (e.g. period of free travel).

[brissypete]

I now have a pending top up of $3.93 as at 7:29 this evening being the automatic refund.  As an aside I wasnt delayed at all Thursday morning but was Friday morning instead.

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