On time train performance - July 2014

[ozbob]

The AM peak period includes services commencing after 6.00am and arriving at Central before 9.00am.

The PM peak includes services that depart Central after 3.30pm and arrive at their terminating destination before 6.30pm.

From http://www.queenslandrail.com.au/RailServices/City/Pages/On-TimeRunning.aspx

The on-time running of City network services is a priority for Queensland Rail. We make every effort to ensure our services adhere to the published timetable.

Our on-time running performance targets are the most stringent in Australia. We aim to have more than 94.53% of our peak period services arrive. All services, including peak and off-peak, are measured on time when they arrive within three minutes and 59 seconds of their scheduled time (5 minutes and 59 seconds on interurban services; ie Gold Coast, Rosewood and Nambour).

Sometimes incidents beyond Queensland Rail's control may delay our services (force majeure). Such incidents may include onboard medical emergencies, security incidents, vehicles striking level crossing boom gates or severe weather activity. Because these incidents are out of Queensland Rail's control, they are not included in the contractual results. However Queensland Rail recognises delays, regardless of their cause, affect customers, and this is reflected in the customer impact figures.

Data presented is for the morning and afternoon peak periods over the past five days.

Combined Peaks
Customer Impact, Contractual

1 Jul   97.92%   97.92%
2 Jul   96.18%   96.18%
3 Jul   97.22%   97.22%
4 Jul   96.88%   98.96%

7 Jul   99.31%   99.65%
8 Jul   98.26%   98.96%
9 Jul   82.29%   98.96%
10 Jul 98.61%   100%
11 Jul 96.88%   99.65%

14 Jul 98.61%  99.31%
15 Jul 98.61%  99.31%
16 Jul 99.65%  100%
17 Jul 99.31%  99.31%
18 Jul 99.31%  99.65%

21 Jul  98.96% 99.31%
22 Jul  98.61% 98.96%
23 Jul  100%    100%
24 Jul  98.26% 100%
25 Jul  96.18% 96.53%

28 Jul  97.92% 98.96%
29 Jul  98.96%  99.65%
30 Jul  87.15%  87.50%
31 Jul  96.18%  98.96%

All lines July 2014 --> here! PDF

[ozbob]

Interesting data for the 9th July 2014.  Dewirement PM peak at Carseldine

All lines   97.99%   98.66%   65.47%   99.28%   82.29%   98.96%
Beenleigh   100.00%   100.00%   100.00%   100.00%   100.00%   100.00%
Caboolture   100.00%   100.00%   0.00%   100.00%   54.00%   100.00%
Cleveland   100.00%   100.00%   87.50%   93.75%   94.29%   97.14%
Doomben   100.00%   100.00%   100.00%   100.00%   100.00%   100.00%
Ferny Grove   100.00%   100.00%   100.00%   100.00%   100.00%   100.00%
Ipswich   100.00%   100.00%   70.00%   100.00%   85.71%   100.00%
Shorncliffe   100.00%   100.00%   50.00%   100.00%   73.91%   100.00%
Springfield   100.00%   100.00%   76.92%   100.00%   88.89%   100.00%
Gold Coast   91.67%   100.00%   100.00%   100.00%   96.15%   100.00%
Sunshine Coast   100.00%   100.00%   0.00%   100.00%   46.67%   100.00%
Rosewood   75.00%   75.00%   50.00%   100.00%   64.29%   85.71%

[ozbob]

No trains on time PM peak for Caboolture and Sunny Coast line in reality ..  0%

It is a considerable leap of faith  to assume that contractually train OTP was 100% ...       Even if circumstances beyond QR control.

[ozbob]

Sent to all outlets:

11th July 2014

On time running - fact or fiction?

Greetings,

The recent dewirement at Carseldine which disrupted the PM peak trains on the Caboolture/Sunshine Coast Line has again brought into focus the real meaning of train on time performance measures.

Train on time performance (OTP) is reported as ' Customer Impact ' and ' Contractual '.  As a result of the dewirement  0% trains on the Caboolture/Sunshine Coast line met Customer Impact OTP performance. Contractual however is reported as being 100%!  This is a considerable leap of faith from no trains being on time to all being on time!

See --> http://railbotforum.org/mbs/index.php?topic=10795.msg144127#msg144127

Recent peak OTP figures by line can be viewed at Queensland Rail web --> http://www.queenslandrail.com.au/RailServices/City/Pages/PeakOn-TimeResults.aspx

Only the last 5 weekdays is available and then disappears from public view.  So I keep a  public record here --> http://railbotforum.org/mbs/index.php?board=73.0  Data transparency in Queensland is minimal at best.

There has been an improvement in OTP performance and this is acknowledged. However, one has to be circumspect when politicians prattle on about improved train reliability.  Are they talking about Contractual or Customer Impact?  In the end it is what the customer experiences is the bottom line.

Rail network operators will often alter the running patterns of trains during peaks to allow for a timetable  catch up of a particular service. What this means is best explained by example. Say a train is running from  Springfield to Central all stations and is late.  The train may be altered to run say express from Oxley to say Indooroopilly to get it back on time.  This means that passengers waiting on stations between Oxley and Indooroopilly will experience delays  as they are bypassed, but those delays are not reflected in the OTP data as the train arrives at Central ' on time '.

I have requested previously that in addition to OTP data, the number of altered services each peak be recorded and made available.  This together with the OTP data gives a much better overall measure of real OTP levels.
Will this additional data be provided please?

Also where is bus OTP?  Has not been made available publicly  for a year or two now.  It was published once but was inaccurate nonsense. When challenged the authorities simply stopped publishing it!

Another great example of mediocrity in transport policy in Queensland.

All is not what it seems, is it?

Have a nice day!

Best wishes
Robert

Robert Dow
Administration
admin@backontrack.org
RAIL Back On Track http://backontrack.org