Bus Network Customer Dissatisfaction Survey

[#Metro]

I want to gather a bit more information on specific routes or issues that members are not satisfied. Specifically I am looking for

1. Services that are provided but are a bit lacking/missing - gaps in service, missing services, services that stop too early, services that stop short of a good connection, missing infrastructure.

2. Services that are provided but have something wrong with them - time wasting loops, indirect services, services that are one way

3. Lost opportunities - services that are not provided but should be - missing BUZ routes, missing infrastructure in key locations etc.

4. Waste - services that should not be provided and should be recycled to provide new services elsewhere. (i.e. Route 161)

If you could post below, that would be great. Try to keep it easy to read. Thanks 

[James]

I'll look at the western suburbs here. Note most of this is written assuming BCC's bus madness continues and that pax won't transfer to rail.

1. Services that are provided but are a bit lacking/missing

- 445 - Sunday services please! The people of Fig Tree Pocket do actually leave their houses on Sunday (I know, I was surprised too).

- 430 - wtf is with an express service being layered over an all-stops service in the middle of nowhere in FTP? Make some reasonable stop spacing once the 430/445 follow the same routing and put them on the same stopping pattern. Might also be an idea to make the 433 an express service and 430 all-stops - thus allowing half-hourly frequency to Lone Pine from ONE stop in the City, not the mess which exists now. 430 proceeds to take a circuitous routing anyway, wiping away any time savings from the route being 'express'.

- 467/468 - The feeder only runs half-hourly in peak and hourly off-peak, and runs through 'west' Jindalee when there is absolutely no need to and it is a total waste of time and money to do so. Turn it around at the Jindalee Park n Ride, and at least keep the two routes running past 6:40pm at night. This route is also too circuituous - stop duplicating the 103 for no good reason and send it right down 17 Mile Rocks Road. Maybe proceed to send the bus to Inala as well. Could even send it to Indro, performing a nice cross-town function.

- 451/103 - This route does alright, although peak frequency is not adequate. 103 frequency should be boosted to half-hourly. 451 is a loop, but the geometry of the area does prevent a better routing.

2. Services that are provided but have something wrong with them

- 101 - There once was a bus called the 101, which was a good rail feeder to all, then along came BUZ 100, 101 said 'BUZ off!', but 100 ate 101 for breakfast! And now the 101 performs a pretty awful coverage function. Steam iron the thing. If the oldies complain, I propose we introduce a new 102 - Oxley to Forest Lake Shops via half of Inala.

- 105 - A nice little route with reasonable connectivity which is ruined by a loop in Yeronga which was probably designed by Satan and makes no sense. Once 196 BUZ is extended into Yeronga (see below), 105 should be appropriately steam ironed, or designed in such a way that it does not try to per

- The western section of the 428. Currently does a loop around Chapel Hill - only allows for travel in one direction, resulting in commuters for pretty much everywhere bar along Chapel Hill Road having to do annoying loops through suburbia to get anywhere

- 432 - This service consists of strange loops and route variations which are annoying. If the route is to be run effectively, coverage of one area should be sacrificed in exchange for a 432 which copies the 433. Of course in an ideal world, we'd remove both, make a new route and either terminate at Indooroopilly or send to UQ.

3. Lost opportunities - services that are not provided but should be

- Centenary BUZ, right there. I don't think we need two BUZes, just a strong BUZ frequent (like F26 in the review) and a reasonable secondary route to cover the remains of Jindalee/Mt Ommaney, to avoid the BUZ turning into a time-wasting coverage route a la current 450/453

- A proper Indooroopilly bus/rail interchange!

- BUZ to Yeronga, even if only down Hyde Rd to terminate. Send some awful 2-hourly coverage route to cover the remains.

- 104 - I can't help but think this route could do well if it were actually advertised effectively. Now with 15 minute frequency on both Beenleigh and inner Ipswich/Springfield lines, now is the time for planners to seize the opportunity and create a decent link, where O/B Ipswich/Springfield trains arrive, 104 connects to them, which in turn connects to O/B Beenleigh line trains. May I further foam and suggest stopping GC trains there as well.

- A million other things which BCC would never approve of

4. Waste - services that should not be provided and should be recycled to provide new services elsewhere

- 414 - I'm a bit torn on this one, but boosting the 415 to half-hourly on weekdays would provide more amenity for all. It is the classic example of 'direct services vs. connections'. Either maintain the direct link to both UQ and the City, or make one link a forced transfer and the other a direct service. 414 is weekday only, wastes a lot of time and is very unreliable, so that one gets the cut.

- 417 - Solve this route by having a feeder from Long Pocket to Indooroopilly, and convert dead-running buses back to Indro from 428 runs into in-service 428s to feed pax along these two corridors to rail. 411 may need to have its routing changed slightly to cover areas missed, but this should not add too much time to the route.

- 452 - This route is useless. Rail feeders save little to no time over the current direct 454/P455 services, and this is shown by how much air the route carries. This effect will be amplified once a Centenary BUZ comes in. Have a short feeder route from Darra to the 454 terminus if Sumners Road coverage is necessary (I don't think it is). Heck, tack it on to some dead-running buses from Willawong. Yes, there's all the 'boost the feeder and people will come' stuff, but really, they won't unless the Centenary Motorway goes down the toilet congestion wise.

- P426 (ooooh), 431, 446, P457, P458, P459 - All useless spaghetti rockets which perform poorly. The P426 saves only 2-3 minutes over the 425, and in exchange gives those going to Indro half-hour peak frequency! P426 -> 425s, 431s into 433s (and stop with the split stop locations!), 446s into 445s (again, split stop locations), and P457-P459 can just be turned into more useful P455/P456s (which actually are semi-useful P-rockets).