Good service from QR and it's people.

[Fares_Fair]

Hello All,

This is a new topic dedicated to reports of good service from QR and it's people.
With lots of negatives getting publicity (and rightly so) it's also good to note the positives,
where prompt help and great service can also be publicly acknowledged.

Regards,
Fares_Fair.

[ozbob]

 

[Fares_Fair]

I lost my 6 month ticket in all the melee from last Friday's multiple signal failures.
It was very crowded on the platforms and up the stairs at Caboolture Station.

I phoned the lost property hotline 3235 1859 to report the loss, was then redirected to another number via an automated message to telephone 3606 5555 (for losses within the last hour)
This was dealt with in person, at 6:53pm, by the Mayne Control Centre.
I would recommend keeping these numbers on your mobile.

My ticket (worth $1692.60 and expiring in January 2010) was found on the Bus service by the driver and handed in to QR. They then forwarded it onto Nambour Station.
I received a phone call from Nambour Station on Saturday afternoon to tell me that my ticket was there to collect.

An employee there graciously dropped it in to my home after work at Nambour Station.
You don't get much better service than that !

A big thank you to the Bus driver who handed it in, and to all involved in it's return.
It was sincerely appreciated.
Thank you QR.

Regards,
Fares_Fair.

[O_128]

I lost my 6 month ticket in all the melee from last Friday's multiple signal failures.
It was very crowded on the platforms and up the stairs at Caboolture Station.

I phoned the lost property hotline 3235 1859 to report the loss, was then redirected to another number via an automated message to telephone 3606 5555 (for losses within the last hour)
This was dealt with in person, at 6:53pm, by the Mayne Control Centre.
I would recommend keeping these numbers on your mobile.

My ticket (worth $1692.60 and expiring in January 2010) was found on the Bus service by the driver and handed in to QR. They then forwarded it onto Nambour Station.
I received a phone call from Nambour Station on Saturday afternoon to tell me that my ticket was there to collect.

An employee there graciously dropped it in to my home after work at Nambour Station.
You don't get much better service than that !

A big thank you to the Bus driver who handed it in, and to all involved in it's return.
It was sincerely appreciated.
Thank you QR.

Regards,
Fares_Fair.

what this shows is that the staff want to help its the idiots up the top who are stopping everything in favour of profits

[longboi]

Nice!

And this isn't really out of the ordinary for station staff...if you ask they will generally go out of their way to help you

[Fares_Fair]

On 18 December 2015, Karen, most recently stationed at Beerwah, retired after 21 years with Queensland Rail.

I got to know Karen during a stint she did a few years ago at Palmwoods station.

She was always, always friendly, courteous, professional and helpful.
After she left Palmwoods station, she continued the courtesy from Beerwah with a mouthed 'good morning, have a nice day' (reciprocated by me) and a wave from the platform if we caught sight from my train.

It's the little things like that that make you appreciate all that Queensland Rail staff do, or can do, for their customers.
Sincerely appreciated, you will be missed.

Thank you Karen.
We wish you well in your retirement.