What should be the time period for seeking an adjustment to go card fixed fares?

[ozbob]

Present policy?

f you have been charged an incorrect fare you can apply to have your go card balance adjusted within 8 weeks from the date of error.

http://translink.com.au/tickets-and-fares/go-card/report-an-incorrect-fare


TL spokesman said 5 weeks here --> http://blogs.abc.net.au/queensland/2012/04/go-card-issues-2nd-april-2012.html?site=brisbane&program=612_breakfast

What do you think it should be?

[somebody]

Only time there should be a limit is when it is not possible to substantiate what has actually happened.

[SurfRail]

Whatever the system can allow without it becoming more expensive to administer (ie probably several years).

[Jonas Jade]

As long as it shows in your online transaction history. (ie as above - as long as you can show there was an error, without it causing substantial difficulty to back track on it.) in the case of clear cut errors, such as default fare being applied even though you had previously touched off.

In the case of something like a gate malfunction etc, a few weeks is reasonable as you would generally become aware of the problem in a short time period after the problem had occured.