Presentation: Social media on track - a new way to engage

[ozbob]

http://www.qld.gov.au/web/social-media/web2-conference/

Web 2.0 conference - showcasing social media for Government

The Web 2.0 Conference was held on Tuesday 9 August 2011 and showcased the use of social media in:

    government service delivery
    citizen/community engagement
    information dissemination
    internal collaboration.

The conference was designed for the public sector and explored how government agencies are using social media - what has worked well, what hasn't worked as well and lessons learned.

Speakers included representatives from government agencies and industry professionals from across Australia.

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Carol-Anne Nelson and Nathan Scholz - Queensland Rail

Presentation: Social media on track - a new way to engage (PDF, 1.1 MB)

Queensland Rail has stepped up the usage of social media this year, with Facebook and Twitter a key part of customer and stakeholder engagement.

Social media was an important part of Queensland Rail's public engagement ahead of and during the launch of a new timetable (the largest overhaul in 15 years) in June.

For Queensland Rail - social media is a two-way conversation, deepening the relationship with customers and the community and providing real time feedback from the people who matter.

[Fares_Fair]

Sounds great in practice, but we didn't see it when our train was 30 minutes late tonight and then it was swapped to another train with no explanation of what was happening or why.
Hopeless ...

Regards,
Fares_Fair.