Late services? Claim!

[#Metro]

http://www.timesonline.co.uk/tol/news/uk/article1161929.ece

THE London Underground could face a hefty bill in compensation after a frustrated commuter found a neat way to circumvent the cumbersome claims system.

The idea occurred to Paul Hatcher as he, along with 600,000 other people, was forced to take long diver- sions during this year's three-month closure of the Central Line.

Tube passengers are entitled to a full refund of the cost of their journey if their train is delayed by 15 minutes or more because of a fault within London Underground's control.

What is needed is something like this in Brisbane. Automatic complaints form, which is activated and sent to TransLink when you text details of bus that did not turn up etc. Probably not much difference to accessing the complaint form via iPhone.

The same could be done with the 'fix the frequency' pro-forma letter. Imagine-- If your wait is excessive, text and and a 'fix the frequency' pro forma is sent off to the Minister's office.