2 July 2009: Queensland: QPTCSRP* Quarter 3 2009 report ...

[ozbob]

Media Release 2nd July 2009

Queensland: QPTCSRP* Quarter 3 2009 report confirms the need for further public transport improvement

RAIL Back On Track (http://backontrack.org) a web based community support group for rail and public transport and an advocate for public transport commuters has welcomed the public release of the third quarter survey of the ongoing public transport customer satisfaction research program (1).

Robert Dow, spokesman for RAIL Back On Track said:

"Congratulations to TransLink, QConnect and all public transport operators for the ongoing commitment to improved public transport for Queensland."

"The data confirms feedback received at RAIL Back On Track and our members' observations.

"All modes need increased service frequency at peak particularly but also off peak times. This is the major deficiency.

"Dissatisfaction with affordability of public transport is a reflection of the slow roll out of the go card and the introduction of fares that equal or better paper tickets.  The go card offers a great opportunity for incentive fares; early, late and off peak fares, which will also assist in peak congestion management.  A high uptake of the go card will improve public transport efficiency."

"Now is the time to move forward with proper resourcing of all modes.

"Frequency is the key, let's make public transport first choice!"

*QPTCSRP = Queensland Public Transport Customer Satisfaction Research Program

Reference:

1. http://www.transport.qld.gov.au/resources/file/eb837a02f9c592d/QConnect_Total_QLD_Report_2009_Jan_Mar.pdf

Contact:

Robert Dow
Administration
admin@backontrack.org