18 Sep 2007: Citytrain - Cancellations, Congestion Chaos!

[ozbob]

RAIL Back On Track - Citytrain - Cancellations, Congestion Chaos!

Media Release 18 September 2007

RAIL ? Back On Track (http://backontrack.org)   web based community organisation for the promotion of rail throughout Australia has called for the Minister for Transport, Trade, Employment and Industrial Relations to outline what is going to be done to address the train cancellations which are now a regular event on TRANSLink Citytrain services.

Robert Dow, on behalf of RAIL Back On Track said:

?This week more cancellations of timetabled Citytrain services in peak have left commuters stranded and unable to board the following congested services.

?We believe it is time for an apology to the TRANSLink Citytrain travelling public, and an outline provided of what is going to be done in the immediate, short and long term to address these issues.

?It is time that a TRANSLink Commuter Compensation scheme was implemented.  Passengers who are left stranded should be invited to apply for a free daily ticket for each time they are bypassed or their service is cancelled and does not arrive.

?A similar scheme operates in Melbourne as an incentive for the operator, Connex, to maintain service standards.  It might be a breath of fresh air for South East Queensland commuters if a similar scheme was introduced here in Queensland.

?The details of all Citytrain services cancelled each day, and the number of buses, catamarans and ferries that have bypassed because of full loadings should be publicly displayed on the TRANSLink web site updated daily.  The public is entitled to know this information.

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Contact:

Administration
admin@backontrack.org
RAIL Back On Track

[ozbob]

The Brisbane mX had a lead story (Sept 27) concerning a refund by QR to a weekly ticket holder who was delayed for hours on the Gold Coast line recently. Well done mX.

We would encourage all commuters who have been inconvenienced by cancellations and overloaded services to apply for refunds.

It is time that a TRANSLink Commuter Compensation scheme was implemented.  Passengers who are left stranded should be invited to apply for a free daily ticket for each time they are bypassed or their service is cancelled and does not arrive.

We believe it is time for an apology to the BCC Bus and TRANSLink Citytrain travelling public, and an outline provided of what is going to be done in the immediate, short and long term to address these issues.

It is also essential that the details of all Citytrain services cancelled each day, and the number of buses, catamarans and ferries that have bypassed because of full loadings should be publicly displayed on the TRANSLink web site updated daily.  The public is entitled to know this information.