2 Sep 2007: Queensland - Time for a commuter compensation scheme!

[ozbob]

RAIL Back On Track - Media Release 2 September 2007

Queensland:  Time for a  commuter compensation scheme!

RAIL ? Back On Track (http://backontrack.org) a web based community organisation for the promotion of rail throughout Australia has called for a commuter compensation scheme to be implemented in South East Queensland to help provide an incentive for TRANSLink to actually provide adequate services, and some reimbursement for commuters left stranded by cancelled and congested services.

Robert Dow said:

?Citytrain cancellations have now reached chronic proportions.  Once a rare event, cancellations now seem to occur almost every day in increasing numbers on most lines of the network.?

?Many bus commuters are left standing at bus stops as full buses pass them by, or services simply do not arrive.?

?The CityCats are also unable to meet peak load requirements.?

?It is time that a TRANSLink Commuter Compensation scheme was implemented.  Passengers who are left stranded should be invited to apply for a free daily ticket for each time they are bypassed or their service is cancelled and does not arrive.?

?A similar scheme operates in Melbourne as an incentive for the operator, Connex, to maintain service standards. (1) It might be a breath of fresh air for South East Queensland commuters if a similar scheme was introduced here in Queensland.?

"The details of all services cancelled each day,  and the number of buses, catamarans and ferries that have bypassed because of full loadings should be publicly displayed on the TRANSLink web site updated daily.  The public is entitled to know this information."

Reference:

1. http://www.connexmelbourne.com.au/news_comp/index.asp

Contact:

Administration
admin@backontrack.org
RAIL Back On Track

http://backontrack.org