Investigating the Social Licence for Buses in Australia

[ozbob]

Investigating the Social Licence for Buses in Australia

https://roads.org.au/wp-content/uploads/Investigating-the-Social-Licence-for-Buses-in-Australia-FINAL.pdf

... The study identified the following key areas that require improvement to encourage greater bus patronage and improve wider social approval levels for buses:

• Service level improvements including improved frequency, punctuality and reliability;
• Safety, specifically the perceived level of safety at night; and
• Enhanced comfort, including in-vehicle comfort and cleanliness, as well as the comfort
levels while waiting at the bus stop.

Overall, public transport authorities and bus operators need to make a much more
concerted effort to improve the social licence for buses across Australia, while also
meeting the needs and expectations of users and potential users. ...